Wizz Air Reviews 

Constantly over booking flights. Charge huge amounts for not checking in. And poor service. Probably the worst airline of all time.

Trash just completely trash

My luggage was completely broken by wizzair during a flight from Istanbul.
I have contacted them and a representative confirmed 50 euros credit in my account instead of a refund, which. I agreed as I believed it will be much easier to proceed.
It has now 3 weeks and I am being ghosted, I sent three emails and still I didn't get any response.
This makes me think they just offer a credit to avoid escalation

Has honestly become my favourite budget airline. Great service, plane feels sturdy and check in very easy with bags. Very impressed these days!

As with other reviewers, I'm disappointed by WizzAir. It is common courtesy for airlines to email you when check in is open but WizzAir did not do this, although they had no issues emailing me twice about the new EU border control procedures. I had priority tickets but ended up having to check in at the airport and the fee for this was more expensive than the flight! When I emailed WizzAir customer service for clarification, I received what appeared to be an AI-generated reply citing the various sections of their 56-page terms and conditions about why it is my fault as a passenger, that fees are non-refundable and that the decision of the airline is final. This was a very aggressive reply to an issue which could have been harmoniously resolved but instead has resulted in me probably never using WizzAir again and I am considering escalating to CDRL. Not to mention my flight was also delayed and there was palpable tension and stress from the airplane crew so I didn't feel particularly safe on the flight either. I don't think I'm going to fly with them again.

Shut the check in before my grandson and myself could check in the night before went to the airport explained to check in staff who were so rude they made my 6 year old grandson cry whome only a couple of months before had lost his dad to suicide( my son) and because I couldn't book in online they charged me £96.00 for a check in for myself and a 6 year old when I complained I was fobbed off directly by whizz air and told investigation done it's over that's our position with not even an explanation you horrible bas*""*s to give no reasoning and to leave a 6 year old in tears disgusting lower than pond life the customer services and help you receive

I mean it’s a real airline, sure, but it’s not good in the slightest. The flights do exist and you can catch them but when i went to Prague with my friends, they put 4 of us on ‘standby’ and explained how they overbooked the flight so half of us might not be able to even go.

They didn’t even let us pick who stays and who goes!!! We had no choice but to deal with the anxiety and stress for hours. They also took a ridiculous amount of time to explain this to us and kept leaving so we had to sprint from one end of the airport to the other, and we still had to do security.

It’s cheap yeah but honestly any other airline would be better. The staff were not helpful at all and so rude.

The ONLY people who made it actually a better experience were the flight attendants, they were honestly super lovely and great at their job.

Wizz air website does not work at all. im have tried activating my account many times, but it simply does not work. i do get the mail and click the link, but nothing happens. It seems like they are aware of all these issues, judging by the rating on here, but they simply do not care. Embarrassing establishment.

They changed my flight time on 31/03 from 15:35 to 08:00 which meant I couldn't get to the airport in time without staying at an airport hotel the night before. The email said they'd pay for the extra expenses I incurred (wasted train ticket, hotel stay). I called them multiple times to confirm they would accept these expenses which they confirmed then made the claim which was rejected 30 days later. I have tried calling them multiple times since and after being on hold for 20+ minutes, I get through to someone who hangs up on me immediately. The customer service is shockingly bad/non-existent. The website sends you in circles. I should've just cancelled the flight and flown with someone else because now I'm out of pocket and have had to go to the ombudsman. This is only the second time I've flown with them. The first time, the flight was delayed. I've learnt my lesson. They won't get a third chance from me.

Our half-term return flight was changed from an early afternoon departure to after 10pm, landing back in the UK at 1am. This is completely unreasonable, especially when travelling with a young child who has school the next morning.

We were given only a very short window to accept or reject the change, and unfortunately we were away at the time with limited signal, so couldn’t respond. Since then, we’ve tried twice to cancel or amend the flight, but both requests have been refused, with no refund offered.

What’s particularly frustrating is that the new flight is cheaper than the one we originally booked, yet there has been no offer of even a partial refund or compensation for the inconvenience caused by a schedule change that makes the journey impractical for us.

Very disappointing experience. I won’t be using this airline again.

We booked to go to Cyprus in Oct ‘25 and the flights were with Wizz, we booked extra leg room outbound and inbound, before our return I checked in to see that our seats had been moved to normal seats, I complained, the response was they wanted every detail about the flight all our passport details flight number just about everything except what we had to eat that day, I’m sure the booking ref and name would suffice! they asked all this again which I was not going to provide especially they had already agreed the refund - it’s almost they are hoping people couldn’t be bothered with the hassle - not me, principles come into action! Anyway the short of it - 20 odd emails and 7 months later I got it my £82 back, AVOID unless you want to have a drawn out fight for a refund! AVOID!

If I could give 0 I would. After having so many bad experiences with the airline in the past and at that time not posting about it, I felt that I needed to inform people how awful this airline is. I chose to fly with wizzair again after many many years hoping that thigns have changed but I was wrong. I flew to Milan from London a few days ago and back. The price of the ticket was very good so I thought great. But the on both way even if my bag had the correct dimensions they asked me to pay a total of approx £140 as it had a metallic support on the back that made the bag look a bit larger than the tiny box they ask you to put your backpacks in. The staff was rude I cant beleive that I had to pay so much money just to travel with a backpack. What a great way to make money. People complaint about Ryanair causing similar issues but I have travelled with the same bag and do not have issues. NEVER AGAIN - DO NOT SUPPORT OR FLY with this airline!

Worst European airline with an opaque contact system, non-responsive advisers which misled me in Tirana and asked me to go to the airport to resolve an issue whilst not having any ground staff in Albania. They keep stalling and did not pay my claim for a denied boarding - and it's been over 200d now. I filed a complaint against them with Aviation ADR. Absolute shambles of an airline. AVOID.

What a woeful customer service, a customer advisor was nagging at more, despite the fact that they cancelled my ticket for group of 5 and requesting for refund. At the end of the day part of the money wasn't refunded. Book with Wizz at your own peril!

VERY DISAPPOINTED WITH THE SERVICE!
I should have read this before I booked a ticket! The app is confusing and I by mistake booked the check in luggage for my hand carry, they charged me £68 for the hand carry, I said if I can just add on the priority boarding as I was not aware that it comes with hand carry but the ground staff misinformed me that what I am paying for is the priority boarding! Completely false information. I asked if I could refund it as a goodwill as it was never my intention to bring extra luggage with me and I booked the check in bag by mistake that I just happened to realise when I am about to board. They brushed it off and said they can’t. Your crappy customer service and your greed for money - this airline will never make it long.

Good cheap tickets with reassonable hand luggage policy not too over zealously enforced but as a family with 2 small children that had not paid for choosing sears, we are split 2 rows apart on both legs of journeys.

We didn't check in online for outbound flight and wizz air made us pay twice to check in at the airport. On return flight, we checked in online but still had to queue for nearly 2 hours at check in desk, almost missed our flight because of this.

The only reason I would ever have dealings with wizz air again was if we entered a post apocalyptic universe and this was the only escape

Very disappointing experience with Wizz Air. There were no clear instructions that online check-in was mandatory, and I had to pay an extra €48. The process felt designed to catch passengers out with extra fees rather than help them travel smoothly. On top of that, it seems like everything comes with an additional charge — seats, bags, check-in issues, and even an extra small bag containing two chocolates and a bottle of water cost €73. What looks like a low-cost ticket quickly becomes much more expensive. Poor communication, hidden costs, and a frustrating customer experience overall. This is one of the worst experiences that has happened to me. It was my first and last trip with you.

Wizz air gave us horrible service, tried multiple times to check in online but the error message kept on appearing which meant we had to check in at the airport and Wizz charged us 48 euros per person. On complaining they took 5 days to say that we had to go back to the travel agency we booked through and the travel agency said it was Wizz air's fault. Will not use Wizz air ever again!

A pattern of failures with Wizz Air, not a single incident.
On 7 April 2026 (Bratislava → Warsaw), I had pre-booked wheelchair assistance. I arrived over two hours before departure and presented at the designated assistance point outside the airport.
Assistance was refused.
I was instructed—based on supervisor direction—to proceed to check-in independently, without a wheelchair. I was on crutches and had to rely on my partner to move through the airport.
At check-in, I was then charged a desk check-in fee (€40–€45 per passenger). Assistance was only provided after payment like its a ransom and shouldn't be provided as first point.
This is not just poor service — it resulted in a financial disadvantage directly linked to the failure to provide assistance.
The issue did not stop there:
– I was asked to proceed through security without proper support
– I was left at the gate without coordinated assistance
– Boarding assistance (ambulift) was only arranged late, after prompting
Separately, on a previous flight to Warsaw, I was the last to disembark due to requiring assistance. During this process, my belongings were handled, and a personal item (Therabody SleepMask, approx. £60) was left on the aircraft.
Warsaw Airport confirmed in writing that the item was never handed to Lost Property.
I reported this to Wizz Air on 2 April 2026.
No response has been received.
A further complaint submitted on 4 April has also been ignored.
So this is the pattern:
– Assistance not delivered when required
– Passengers directed into processes they cannot reasonably access
– Financial charges applied as a result
– Formal complaints ignored
This is no longer about a single incident — it is about how issues are handled when they arise.
A formal escalation has now been submitted to the relevant regulatory and consumer bodies.