West Midland Shoe Company Reviews 846

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Fast and efficient from ordering online to delivery to my door. The slippers were exactly what I ordered. Stylish, warm and comfortable.

Company replied

Rated 5 out of 5 stars

Sandals arrived promptly but unfortunately had to return through no fault of west midland co. Received a replacement pair but same thing happened had to return these. All very business like so can't... See more

Company replied

Rated 5 out of 5 stars

When my wifes delivery of slippers were received, she found them 1 size too big. I am not very good on comps. so I phoned the company& spoke to a very understanding man who took imeediate action, & so... See more

Company replied

Rated 5 out of 5 stars

Shoes arrived today beautifully packed. They are to wear at my daughter’s wedding & I am so pleased with them. Managed to get them cheaper with West Midland Shoe Company than I could anywhere else. Co... See more

Company replied

Company details

  1. Shoe Store

Written by the company

West Midland Shoe Company is a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

846 reviews

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Rated 5 out of 5 stars

Easy to order .Arrived in good time…

Easy to order .Arrived in good time .we'll package and good quality boots will definitely use again

September 5, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Linda,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Louise Tan once the colder weather arrives.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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Rated 5 out of 5 stars

easy to order

easy to order, quick and efficient service, excellent shoes at a reasonable price and now have two pairs of the same sandals. will be looking at their boots next ready for the winter

September 4, 2023
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Reply from West Midland Shoe Company

Hi Anne,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Frisco Sandals in the last of the summer sun and we are in the process of updating the website with our winter stock.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

A STEP IN THE RIGHT DIRECTION

A very good easily used website. The styles and products available are wide ranging in price to suit all pockets.

I was also pleased to see large sizes available in the sale section.

September 5, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Jane,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Sasha Trainers.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Excellent service from the moment you…

Excellent service from the moment you place your order to delivery. Definitely 5star.

August 28, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Priscilla,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We see you have been stocking up on Sandals, we hope you enjoy your Honor sandals.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Lovely shoes

Lovely shoes, great leather, true to size, comfortable, prompt delivery

September 3, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Amanda,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Nola Boots & Lola Sandals.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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Rated 5 out of 5 stars

Easy to order

Easy to order. Fast delivery. Return also easy.
No problems.

September 3, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Linda,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We are sorry you had to return your Frisco Sandals, We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

The quality is there..I just love them

I love the shoes..I would've liked another pair but can't seem to find the link..but hey ho..lovely quality..and the colour is fabulous ( marmalade no less!)

September 1, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Julie,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Lexi Sandals in all the sunshine we are having, they are one of our best sellers.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Happy customer

Always great service

August 31, 2023
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Reply from West Midland Shoe Company

Hi Jackie,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Alex Shoes.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Yankee Emerald

Very pleased with purchase of these boots. I already have Yankee in violet so knew they would be fine. Colour gorgeous and the leather is beautifully soft with a comfortable sole. Can't fault them!

August 31, 2023
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Reply from West Midland Shoe Company

Hi Sophia,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We love a returning customer and hope you enjoy your Yankee boots which we are sure you will.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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Rated 5 out of 5 stars

Helpful staff and…

The assistance of the helpful staff and prompt delivery of the lovely shoes.

August 31, 2023
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Reply from West Midland Shoe Company

Hi Denise,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Eva Mules in the last of the summer sun.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Love your elastic shoes

Love your elastic shoes, always delivered promptly. Just a little disappointed that the sandals seem to have disappeared this year, also the style ‘Lolly’ which was one of my favourites. The elastic range are great shoes, fantastically comfortable and always in such great colours.

August 31, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Jackie,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

Unfortunately we are not running the Sandals at the minute but we do have new designs and colours for next summer.

We hope you enjoy your Caitlin & Lolly Elastics.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Great value and fast delivery .

Great value and fast delivery .. pleased with all purchases!

August 31, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Monica,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Loretta, Monica Sandals in the last of the Summer sun and enjoy your Yankee Boots on those Autumn days when they arrive.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Lovely shoes

Lovely shoes, quick delivery.

August 31, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Julie,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Hollie Sandals in this late Summer Sun we are having.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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Rated 5 out of 5 stars

I had a problem they sorted it out so…

I had a problem they sorted it out so quickly, excellent service and beautiful shoes thanks

August 28, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Elizabeth,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your replacement Judi Pink Shoes.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 4 out of 5 stars

Quick delivery kept well informed with…

Quick delivery kept well informed with plenty of up dates delivery. Bonus I love my new shoes

August 25, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Bridget,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Astrid Sandals in all the sunshine we are having.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

IRIS LIKES A BARGAIN.

Sandals arrived promptly but unfortunately had to return through no fault of west midland co. Received a replacement pair but same thing happened had to return these. All very business like so can't complain, will shop with them again,but choose a different style, waiting for my refund.

August 28, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Iris,

Thank you for taking the time to write us a 5* review.

We are so sorry that you had to return the replacement, we have since taken these off sale as we are not happy with the quality.

We issued your credit today and have emailed you a discount code for your next purchase as well.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team



Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, easy to track.
Beautifully packaged
Very comfortable to wear and they look great

August 18, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi John,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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Rated 5 out of 5 stars

Trusted source for great boots and shoes

Easy to use Web site. Great.products and good value.

August 3, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Virginia,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Copenhagen & Lugano Slippers, they are just perfect for winter nights.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Excellent Customer Service

The customer service is great spoke to a lovely lady to check how deliveries are made, wonderful that its Royal Mail. Quick turn round of order arrived safely. Excellent product too love the free spirit sandals.

August 9, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Pat,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Maine Sandals.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Great price and quality

Great price and quality. Quick delivery.

August 9, 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Elizabeth,

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Izzy Shoes.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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