WoodUpp Reviews 

4,647
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their aesthetic appeal and impactful results. The efficient delivery service, with items arriving on time and well-packaged, also receives frequent commendation, alongside helpful staff and easy ordering processes. However, some customers noted issues with delivery, such as missing tracking, lost shipments, or extended waiting times from specific carriers. A few also mentioned receiving products with rough edges, chips, or damage, and found discrepancies between samples or descriptions and the actual items, like unexpected panel configurations or material variations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its high quality, aesthetic appeal,... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard, excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the swift and... See more

Order

People report ambiguous experiences with order, with some finding the ordering process clear, easy, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick responses via email and phone,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more

Company replied

Rated 5 out of 5 stars

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more

Company replied

Rated 5 out of 5 stars

Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,647)

1,544 reviews in the last 12 months

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Rated 4 out of 5 stars

Communication with staff was great

Communication with staff was great. I received advice regarding my attic measurements. Although, it would be nice if you have a detailed step by step video/photo instructions explaining how to place the panels on the attic. This was quite challenging for me.

May 19, 2026
WoodUpp logo

Reply from WoodUpp

Ruslan, what a transformation! Sophie showed me the before and after photos — what a difference. 👏

Your home office has gone from a plain white-walled room to a really beautiful workspace. I personally love the detail with the endlamellas in the middle of the wall! I can only imagine how much nicer it must feel to sit at your desk now. A workspace like that makes you actually want to work! 😊

Thank you so much for sharing your project with us, Ruslan — and for sharing the difficulties as well. It makes it clear that we can improve our installation guide for sloped walls and ceilings.

Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Excellent service! The free samples were sent promptly. Thank you for the great customer support.

May 20, 2026
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Reply from WoodUpp

Thank you so much, Hiromi! We are really happy the samples arrived quickly. We hope they help you find the perfect fit for your project — feel free to reach out to hello@woodupp.com if you need any help along the way. 😊

Best regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

High Quality Acoustic Wood Panels.

I have no complaints. High Quality acoustic wood panels going into a recording studio in building.

May 21, 2026
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Reply from WoodUpp

So great to hear, Joshua! A recording studio — how cool is that! We hope the panels perform just as well as they look. 🙌

All the best
The US WoodUpp Team

Rated 3 out of 5 stars

Excellent product, service needs work

The product is excellent. I did three walls with wood slats and love the result.
The delivery experience was a different story. FedEx missed four consecutive delivery commitments over five days. I had contractors on-site and ready to install — they couldn't start because the packages hadn't arrived.
When I contacted Woodupp, they told me there was nothing they could do. I disagree. You choose your shipping partner. That choice is part of the customer experience — and in my case, it was poor.
Great product. Support needs work.

May 21, 2026
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Reply from WoodUpp

Stan, thank you for taking the time to write this — both your email in the beginning of June and this review. I have read your email, and I want to be honest with you: we could have done better.

You had contractors on-site, a clear timeline, and a project depending on that delivery. Four missed commitments in a row is a really frustrating situation — and when you reached out to us, you deserved more than a short reply. You are right that we choose our shipping partners, and that means we share responsibility for the experience you had.

We cannot always control what happens once a package is in the hands of a carrier, but we can do a much better job of standing by your side, following up actively, and working with you to find a solution as fast as possible. That is what we should have done here — and I am sorry we did not.

Your feedback means a lot, thank you so much Stan! 🙏

Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Good quality

Good quality. Not cheap but I would say great value for money. Fast delivery. I recommend this company and would not hesitate to order from them again.

March 23, 2026
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Reply from WoodUpp

Thank you, Gary! We know we are not the cheapest option out there — but we do believe you get what you pay for. Really glad the delivery was fast and that you would recommend us. That means a lot! 😊

Best regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Great product—glad it’s finally in stock in the USA!

Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks phenomenal (smoked larch). Woodupp has a few features with their add ons also which elevate their product more then other companies. I’ve bought from some of the other popular companies, and I like Woodupp’s accessories best.

May 20, 2026
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Reply from WoodUpp

Thank you so much, Nathan! We hear you. Improving the tracking and delivery experience is something we are actively working on, not just in the USA but across all our WoodUpp countries. We are committed to making it much better.

And the smoked larch does look phenomenal, doesn't it! 😄 We are so happy to hear our accessories came out on top — that genuinely means a lot to us. Thank you for recommending us!

Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Great

Great. Nice quality product.

May 18, 2026
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Reply from WoodUpp

Thank you so much, Amanda, for your 5 stars! 🌟🌟🌟🌟🌟
We really appreciate it!

All the best
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

When the product became available I was…

When the product became available I was finally able to order the slats. Boxes were a bit torn up but no damage.

May 19, 2026
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Reply from WoodUpp

So happy to hear this, Robert!
Elaina says hello — we wish you all the best with your new Smoked Larch Akupanels. 😊

All the best,
Stine Brorsen
WoodUpp

Rated 5 out of 5 stars
WoodUpp logo

Reply from WoodUpp

Thank you so much for taking the time to leave a review — we really appreciate it! 😊

We hope you enjoy your new products, and we look forward to welcoming you back!

Best regards
Stine Brorsen
WoodUpp

Rated 5 out of 5 stars
WoodUpp logo

Reply from WoodUpp

Hi Lukas,

This is truly the heart of WoodUpp — knowing that our customers feel seen, heard, and well taken care of. 😊

We're always here if you need anything at all, so please don't hesitate to reach out. We hope to hear from you again!

All the best,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Wonderful product!

Great products! Very easy to deal with, people are very helpful. We installed the blue oxide and it looks incredible.

May 21, 2026
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Reply from WoodUpp

The whole team says hello, and we're so glad everything went smoothly from start to finish. Thank you for taking the time to write this review. 😊

All the best,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Very good product

Very good product. Looks great in our living room!

May 21, 2026
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Reply from WoodUpp

Sounds great, Rachel! 🙌
Thank you for the 5 stars! We hope to see you again soon!

All the best
Stine Brorsen
WoodUpp Customer Experience Team

Rated 4 out of 5 stars

product is fantastic

product is fantastic. support in chat and phone responsive. The measuring device online was inaccurate and the shipping separated by several days. And I needed to return the extra boxes I had to order and that is prohibitive in shipping cost.

May 18, 2026
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Reply from WoodUpp

Hi Kelly,

Thank you so much for taking the time to share your experience! We're really glad to hear that you're happy with the product itself and that our chat and phone support were responsive.

I am so sorry about the frustration caused by the inaccurate online measuring tool and the delayed shipping. The Visualiser tool on our old website only calculated with minimum waste, which is probably why it was inaccurate for you.

Your feedback is so valuable to us, so thank you for this review, Kelly. 😊

All the best
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Love the product

Love the product, easy set up on the wall, it’s great quality - and when I had a question on shipping they were very responsive!

May 21, 2026
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Reply from WoodUpp

Thank you so much for your wonderful review, Brandon! 🌟

We are so happy to hear that you love the product and found the installation easy – great quality is exactly what we strive for at WoodUpp!

And a special hello from Elaina, who was happy to help with your shipping query and make sure everything was on track for you. 😊

Please don't hesitate to reach out if you ever need anything!

Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

A company with integrity

Excellent product, delivery and service. We have been really very pleased with our dealings with Woodupp all the way through. Fabulous company working with great integrity.

May 21, 2026
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Reply from WoodUpp

Thank you for your trust and your incredibly kind words, Julie. This truly warms my heart and I am so happy to hear that our team was a great help to you.

Wishing you a really lovely weekend from all of us at WoodUpp. 🌞

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

I love this product and the aesthetic…

I love this product and the aesthetic it helped me to create in my Pilates studios. The installation method and supplies needed some tweaking but we figured it out and perfected it in the 2nd and 3rd location installs.

May 19, 2026
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Reply from WoodUpp

Thank you so much for sharing this, Kristen! 🙌

Briseida showed me the pictures of your Pilates studio with the Classic Oak panels — such a beautiful and calm space you have created! It looks amazing with the end lamellas and LED strips! Well done!

We hope you and all your Pilates members will enjoy the space for a calm mind and body. 🧘‍♀️

Thank you so much for choosing WoodUpp.

All the best,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Getting Exactly the Right Color

We bought several samples to get exactly the right appearance in our house. Samples arrived quickly. We plan to buy a bunch for our new house.

May 14, 2026
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Reply from WoodUpp

Paul, this is so exciting — a brand new house with WoodUpp panels! 🙌

When you're ready to place your order for the new house, we're right here to help — just drop us an email at hello@woodupp.com and we'll make sure everything goes smoothly from start to finish. 😊

We can't wait to see how it turns out!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Great company to deal with and you can…

Great company to deal with and you can speck to a person. The product is great so well made.

May 18, 2026
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Reply from WoodUpp

Thank you so much for noticing that we are real people handling customer service. We really want you to feel seen and heard. So thank you, Brian, for noticing and giving us 5 stars — we truly appreciate it! 😊

All the best
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Smoked Larch panels

We recently installed the Smoked Larch wood panels from WoodUpp in our living room, dining room, and main bedroom, and the transformation has been incredible. The panels bring a warm, modern, and elevated feel to each space without ever feeling heavy or overwhelming. The natural grain and smoked finish add a richness that you simply can’t fake — every panel looks intentional and beautifully crafted.

May 13, 2026
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Reply from WoodUpp

THIS. 🔥
JH, you just described our Smoked Larch panels better than we ever could — and honestly, we might have to quote you on that. "A richness you simply can't fake" — that's exactly it. 👌

Thank you so much for sharing this — reviews like yours genuinely give us chills. We hope you enjoy your panels for many, many years to come!

Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Post order communication was great

Post order communication was great. The product was exactly what I expected. Look great!

May 15, 2026
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Reply from WoodUpp

Thank you so much, Robert! I am so happy to hear this! I hope you will enjoy your WoodUpp project for many years to come.
You know where to find us if you have any other projects in the future! 😊

Kind regards
Stine Brorsen
WoodUpp Customer Experience Team

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