WoodUpp Reviews 

4,660
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 657 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting they look great and are effective, enhancing their spaces. Many find items, including acoustic panels and accessories, to be excellent and well-made. Reviewers frequently highlight outstanding and helpful customer service, with quick responses and timely delivery. However, some customers noted issues with delivery partners, experiencing missing orders or delayed shipments. A few also reported product inconsistencies like rough edges or chips, or found the final product appearance differed from samples. Some reviewers were also not happy with communication regarding order problems.

What people talk about most

Product

People report positive experiences with product, consistently praising its high quality, excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of a very high... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the swift and... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process clear, easy, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more

Company replied

Rated 5 out of 5 stars

I would have no problems recommending this company. Unfortunately the lights I ordered where not in stock, I was told they were 4 weeks away and if I could wait I would get a refund. Unfortunately I... See more

Company replied

Rated 5 out of 5 stars

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 94% of negative reviews

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4.5

All reviews

(4,660)

1,553 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to install

Very easy to install. I wasn’t sure about the strength of it but it held everything tight and secure to the wall.

April 17, 2026
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Reply from WoodUpp

Thank you so much for your wonderful review, Brian! We love that you were pleasantly surprised by the strength and sturdiness of the product — we always aim to exceed expectations! 🙌

Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Stunning!

Handsome, functional, unique, exactly what I wanted and hoped it would be. My art studio is like none other thanks to WoodUpp slat walls and accessories. Thanks you for a stunning and practical product.

October 22, 2025
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Reply from WoodUpp

Wow, Kay — We absolutely love that our panels are a part of your creative space! 🙌

Thank you so much for this stunning review. It truly means the world to us.

Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Amazing Customer Support

Amazing Customer Support. Can't recommend highly enough.

I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was blown away with the detail and knowledge that I got back from Ben and the team! Ben was always ready to work with me and work through any number of questions around how we could make the product work for what I wanted, as well as working through timelines and install details. He answered all emails and things super efficiently, he had technical diagrams that outlined exactly what I could and couldn't achieve and he was able to answer so many questions over the phone or on email super fast. I can't say enough good things about these guys - honestly, 5 stars isn't enough ! Thanks Ben and Woodupp - you rock!

June 2, 2026
Unprompted review
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Reply from WoodUpp

Wow, Andrew! We are so happy to hear that Ben and the team were able to give you the support and detail you needed for your Sydney rental project. That is exactly the kind of experience we strive to deliver — going beyond the average and making sure every question is answered properly.

I will absolutely pass your kind words on to Ben — he will love hearing this! 😊

We hope the panels look absolutely amazing in the rental — you rock too, Andrew! 🤘

Best regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 4 out of 5 stars

Very good experience

Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping.

They need to give more instructions and sell some special tool o cut their panels across.

I also didn't expect that instead one big panel you will get two cut into two parts which are different size. This is not indicated anywhere when you are ordering them. I didn't expect that these two parts are slightly different size, I found this out only when started mounting them. This actually made me to change my plan and I had to order additional panel.

April 7, 2026
Unprompted review
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Reply from WoodUpp

Thank you for your honest and detailed review, Vadim — we really appreciate it! We are so glad to hear that you are happy with the quality, the easy mounting and the fast shipping. That means a lot to us. 😊

Regarding the panels being delivered in two parts — we do have this information available on our US website under the "Product dimensions" tab. The full panels are split as shown for making the shipping experience as easy as possible.

We understand however that this may be easy to miss, and we are sorry that it caught you off guard and caused you to have to order an additional panel.

We will also take your feedback on board, as we always want the full experience — from order, shipment to mounting — to be as smooth as possible.

Thank you again for helping us improve, Vadim. We hope you are enjoying the final result on your wall! 😊

Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Excellent quality

The acoustic panels from this company are excellent quality. They may be more expensive than the one you see everywhere and online, but having got samples from several places, these are far superior and worth paying extra for. Even the person fitting them commented on the quality. Very pleased indeed.

April 30, 2026
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Reply from WoodUpp

🙌🙌 Thank you for recognising the quality behind our products, Claire!

We put a great deal of care into the materials and craftsmanship of our panels, so it's wonderful to hear that the difference was noticeable! 😊

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Can’t praise the team highly enough

Can’t praise the team highly enough. Very helpful with queries and products shipped and delivered quickly.

April 27, 2026
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Reply from WoodUpp

Thank you for your generous review, Brian! 🙏

I will make sure your comments are shared with our team. Knowing that their support made a difference is incredibly rewarding, so thank you so much, Brian! 😊

Kind regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Happy purchaser

Impressed with the support, the quality product and the quick efficient supply.

May 7, 2026
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Reply from WoodUpp

Thank you so much Rod, such positive feedback is always so great to receive. Much appreciated.

Rated 5 out of 5 stars

Beautiful Quality and Excellent Customer Service

I absolutely love these wood panels. The quality is excellent, and I even enjoy the natural scent of the wood in the room. They look incredibly stylish and luxurious while still adding warmth and softness to the space.

I installed them symmetrically on both sides of my bed, and the effect is amazing. Visually, the room feels taller, more elegant, and somehow softer and more inviting. At the moment, only one side is installed because I was waiting for the rest of my order, but even with just half completed, I can already tell the final result is going to look stunning.

I also want to mention the company’s customer service. Any issue or question that came up was addressed immediately. It's so refreshing to work with a company that is responsive, responsible, and genuinely easy to communicate with. They made the entire experience smooth and pleasant.

Highly recommend both the product and the company behind it.

May 5, 2026
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Reply from WoodUpp

I just want to thank you for this thoughtful review, Tati!

I loved hearing how the panels have already made your bedroom feel warmer, softer, and more inviting. That's exactly the kind of transformation we hope to bring to our customers' homes. 🙏

It also means a lot to hear your kind words about our customer service. We always strive to be responsive and easy to work with, so knowing that we helped make the process smooth and enjoyable is incredibly rewarding. 🤍

I can't wait for you to see the finished result. It already sounds like it's going to look absolutely beautiful!

Thank you again for your recommendation and for choosing WoodUpp.

All the best
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Wonderful Company

It was a pleasure doing business with WoodUp. I was pleasantly surprised by their followup and their video made just for me. Everything came faster than expected. Easy install since my wife did all of the measuring and cutting. I did my own lights since I find theirs too expensive. Love the shelf.

May 5, 2026
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Reply from WoodUpp

We love hearing that the whole experience felt personal and smooth from start to finish, Raymond! Please say hello to your wife — sounds like you two made a great team on this project! 👏

Thank you so much for taking the time to share your experience with us. It means a lot and helps us both improve where we can and keep doing the things that clearly make a difference. 😊

Kind regards,
WoodUpp Team US

Rated 5 out of 5 stars

Fantastic products

Fantastic products. Also Customer Service was exceptional, there was an error in what was delivered with only a partial order delivered and one defective item and the remaining order was delivered in no time and the defective product also replaced immediately. All items now installed and functionally and aesthetically working well.

May 5, 2026
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Reply from WoodUpp

What a wonderful review, Jamie — thank you! Things don't always go perfectly, but the way you've described how everything was handled and resolved so quickly really means a lot to us. 🙏

Knowing that everything is now installed and working just as it should, both functionally and aesthetically, is the best possible outcome.

Thank you for your patience and for taking the time to share this! 😊

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Every single accessory I bought from…

Every single accessory I bought from WoodUpp is very high quality. You can tell by just looking at the packaging and the feel and finish of each item, from slat covers to shelves, cable hider, to the frame hanger. All are absolutely amazing. Ordering was very simple and easy, tracking and communication was on point.

April 10, 2026
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Reply from WoodUpp

From the packaging to the finish on every single item, we put a lot of care into the details, so it means everything to hear that it shows. Thank you so much Wael!

Briseida says hello and hopes you enjoy your WoodUpp project! 😊

Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars
WoodUpp logo

Reply from WoodUpp

Thank you for taking the time to share your feedback with us, Pete! We’re so happy to hear that we lived up to your expectations. 👏

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Living room accent wall.

It was very nice to receive the samples ahead of time so I could be sure of the color. I took me awhile to make my decision but we are very glad we did it. When putting the panels on the wall I noticed one box was labeled Brown not UT Brown and was a little upset at first because the Brown box was slightly lighter than the UT Brown but we were doing 4 rows of 5 panels so I just spaced them one on each row and it looks beautiful. We decided to screw the panels on instead of glue and they are letting me send the glue back so that is great. It was easy to work with everyone and liked the personal video we received from Wood Upp.

May 1, 2026
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Reply from WoodUpp

Thank you so much for your detailed review, Linda! We're so glad to hear that ordering samples helped you find the perfect colour and that you're happy with the final result. We also appreciate you sharing your experience with the installation process and our personal video service. 😊

Thank you for choosing WoodUpp! ✨

Best regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Absolutely love the finished look

Absolutely love the end result. The products are such great quality, easy to install and look amazing. Customer service was excellent.

April 29, 2026
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Reply from WoodUpp

Hi Will, thank you so much. It's always great to hear that customer appreciate the quality of our products, and the service experience that we strive for. Thank you once again.

Rated 3 out of 5 stars

Product is amazing

Product is amazing. Unfortunately on two separate orders, accessories were either missing or broken.

April 28, 2026
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Reply from WoodUpp

Dear Emily,

Thank you for your review and for your kind words about our product. 😊

We are sorry to hear that your delivery experience did not fully meet expectations. We understand how frustrating that can be and appreciate you bringing it to our attention.

If there is anything that still needs to be resolved, please do not hesitate to reach out to our team. We are here to help! 😊

Thank you for sharing your experience with us.

Kind regards,
Team WoodUpp

Rated 1 out of 5 stars

The panels arrived with some damage

The panels arrived with some damage. I chased customer service a few times to get a response; then they offered a solution and just disappeared and are not responding

April 27, 2026
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Reply from WoodUpp

Mona, we're sorry to hear the panels arrived damaged — that's never the experience we want for our customers, and we completely understand your frustration.

I can see that our team reached out on May 6th with some different solutions, but I want to make sure nothing has slipped through the cracks. Someone will be in touch with you to make sure this is properly resolved.

Please also keep an eye on your inbox and do reply when you get a chance, so we can get this sorted for you as quickly as possible. 😊

Thank you so much for your patience, Mona.

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 4 out of 5 stars

Panels

Received the panels, one panel had a chip along the wood grain like a large splinter about 50mm long.
I also emailed and did the survey, I emailed about the glue for fixing and never heard anything back, also mentioned it in the survey.

April 30, 2026
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Reply from WoodUpp

Robert, I am so sorry that your email about adhesive went unanswered — I can see it right here in our system and I'm really sorry we missed this! We will get back to you! 😊

I can also see that we haven't received a separate message regarding the damaged panel, so please do reach out to us directly with some photos and we will make sure to look into this and find the right solution for you. 😊

Wishing you a great weekend!

Best regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Love the Akupanel product

Love the Akupanel product. Easy online ordering and quick delivery. We installed it on our feature wall in the living room which not only made it more beautiful but also deadened the reverb sound.

April 29, 2026
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Reply from WoodUpp

That's so great to hear, Steve! 🤩

It really makes our day knowing the Akupanel has made such a difference in your living room — both the look and the sound. Easy ordering and fast delivery is something we always aim for, so glad it all went smoothly.

Enjoy your new feature wall! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Product is great and cutomer service…

Product is great and cutomer service was excellent!

April 28, 2026
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Reply from WoodUpp

We really appreciate you taking the time to share that, John!

Knowing that both the product and our customer service hit the mark means a lot to us. Hope you're enjoying it — don't hesitate to reach out if you ever need anything. 😊

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

I received the sample and I can tell…

I received the sample and I can tell the quality is superb. I also saw other accessories that can go along the wall panels. Worth checking the website for full fledge of products.

April 28, 2026
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Reply from WoodUpp

Thank you so much for your kind words!

You're absolutely right — we offer a wide range of accessories and complementary products designed to perfectly match our panels. Thank you for highlighting that. 🙌

We truly appreciate your support and hope to welcome you back again soon! 😊

Best regards
Stine Brorsen
Customer Experience Team

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