Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
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Industrivej 59, 6760, Ribe, Denmark
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Very easy to install. I wasn’t sure about the strength of it but it held everything tight and secure to the wall.

Reply from WoodUpp
Handsome, functional, unique, exactly what I wanted and hoped it would be. My art studio is like none other thanks to WoodUpp slat walls and accessories. Thanks you for a stunning and practical product.

Reply from WoodUpp
Amazing Customer Support. Can't recommend highly enough.
I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was blown away with the detail and knowledge that I got back from Ben and the team! Ben was always ready to work with me and work through any number of questions around how we could make the product work for what I wanted, as well as working through timelines and install details. He answered all emails and things super efficiently, he had technical diagrams that outlined exactly what I could and couldn't achieve and he was able to answer so many questions over the phone or on email super fast. I can't say enough good things about these guys - honestly, 5 stars isn't enough ! Thanks Ben and Woodupp - you rock!

Reply from WoodUpp
Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping.
They need to give more instructions and sell some special tool o cut their panels across.
I also didn't expect that instead one big panel you will get two cut into two parts which are different size. This is not indicated anywhere when you are ordering them. I didn't expect that these two parts are slightly different size, I found this out only when started mounting them. This actually made me to change my plan and I had to order additional panel.

Reply from WoodUpp
The acoustic panels from this company are excellent quality. They may be more expensive than the one you see everywhere and online, but having got samples from several places, these are far superior and worth paying extra for. Even the person fitting them commented on the quality. Very pleased indeed.

Reply from WoodUpp
Can’t praise the team highly enough. Very helpful with queries and products shipped and delivered quickly.

Reply from WoodUpp
Impressed with the support, the quality product and the quick efficient supply.

Reply from WoodUpp
I absolutely love these wood panels. The quality is excellent, and I even enjoy the natural scent of the wood in the room. They look incredibly stylish and luxurious while still adding warmth and softness to the space.
I installed them symmetrically on both sides of my bed, and the effect is amazing. Visually, the room feels taller, more elegant, and somehow softer and more inviting. At the moment, only one side is installed because I was waiting for the rest of my order, but even with just half completed, I can already tell the final result is going to look stunning.
I also want to mention the company’s customer service. Any issue or question that came up was addressed immediately. It's so refreshing to work with a company that is responsive, responsible, and genuinely easy to communicate with. They made the entire experience smooth and pleasant.
Highly recommend both the product and the company behind it.

Reply from WoodUpp
It was a pleasure doing business with WoodUp. I was pleasantly surprised by their followup and their video made just for me. Everything came faster than expected. Easy install since my wife did all of the measuring and cutting. I did my own lights since I find theirs too expensive. Love the shelf.

Reply from WoodUpp
Fantastic products. Also Customer Service was exceptional, there was an error in what was delivered with only a partial order delivered and one defective item and the remaining order was delivered in no time and the defective product also replaced immediately. All items now installed and functionally and aesthetically working well.

Reply from WoodUpp
Every single accessory I bought from WoodUpp is very high quality. You can tell by just looking at the packaging and the feel and finish of each item, from slat covers to shelves, cable hider, to the frame hanger. All are absolutely amazing. Ordering was very simple and easy, tracking and communication was on point.

Reply from WoodUpp
It was very nice to receive the samples ahead of time so I could be sure of the color. I took me awhile to make my decision but we are very glad we did it. When putting the panels on the wall I noticed one box was labeled Brown not UT Brown and was a little upset at first because the Brown box was slightly lighter than the UT Brown but we were doing 4 rows of 5 panels so I just spaced them one on each row and it looks beautiful. We decided to screw the panels on instead of glue and they are letting me send the glue back so that is great. It was easy to work with everyone and liked the personal video we received from Wood Upp.

Reply from WoodUpp
Absolutely love the end result. The products are such great quality, easy to install and look amazing. Customer service was excellent.

Reply from WoodUpp
Product is amazing. Unfortunately on two separate orders, accessories were either missing or broken.

Reply from WoodUpp
The panels arrived with some damage. I chased customer service a few times to get a response; then they offered a solution and just disappeared and are not responding

Reply from WoodUpp
Received the panels, one panel had a chip along the wood grain like a large splinter about 50mm long.
I also emailed and did the survey, I emailed about the glue for fixing and never heard anything back, also mentioned it in the survey.

Reply from WoodUpp
Love the Akupanel product. Easy online ordering and quick delivery. We installed it on our feature wall in the living room which not only made it more beautiful but also deadened the reverb sound.

Reply from WoodUpp
Product is great and cutomer service was excellent!

Reply from WoodUpp
I received the sample and I can tell the quality is superb. I also saw other accessories that can go along the wall panels. Worth checking the website for full fledge of products.

Reply from WoodUpp
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