Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have no problems recommending this company. Unfortunately the lights I ordered where not in stock, I was told they were 4 weeks away and if I could wait I would get a refund. Unfortunately I... See more
Company replied
Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more
Company replied
Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more
Company replied
Company details
About WoodUpp
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Industrivej 59, 6760, Ribe, Denmark
- +4578740202
- pm@woodupp.com
- woodupp.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product and finishes off the…
Excellent product and finishes off the room perfectly
April 28, 2026
Reply from WoodUpp
Thank you for your review, Fraser! 😊
It’s great to hear that you’re happy with the final result!
Enjoy your new space, Fraser ✨
All the best
Team Australia
Dilivery was swift and the panels…
Dilivery was swift and the panels arrived in good condition. We live in NSW. Also, we have got support from Mick regarding panel colours and examples.
We have installed the wooden panels ourself. They are great as a feature wall and it really improved my son’s room insulation. I wish we did this long time ago.
Though there are videos how to install the panels, installation could be tricky for those with no experience especially for power points, finding studs or uneven walls. My husband is a tradie and we overcome our issues quickly because we have ample of tools at home. My advise is for people who wants to install panels, you need to plan well and gather the tools.
Overall my experience with panels was very positive and I’m planning to buy more for my hallway feature.
Thank you Ban and team.
April 25, 2026
Unprompted review
Reply from WoodUpp
Thank you so much for taking the time to share such a detailed review. This is truly fantastic feedback for both us and future customers reading about our products here on Trustpilot 😊
What really means the most to us is hearing the positive effect the panels have had in your son’s room — especially the improved insulation and comfort for the whole family. When customers say “we wish we had done this long ago,” that is honestly one of the biggest compliments we can receive, because it shows the panels have made a real difference in everyday life.
Thank you as well for sharing your honest installation experience and helpful advice for other customers considering a DIY project. Planning ahead and having the right tools definitely makes a big difference.
We truly appreciate your support and can’t wait to help you with your hallway project as well. Mick says hello! 😊
All the best
Team Australia
I purchaced the 2 models of the Embrace…
I purchaced the 2 models of the Embrace collection. Excellent quality of product, service, quick and available to communicate with, uniqueness of product, available accessories, good install instructions and videos and lots of positive commenrs after I installed it.
April 27, 2026
Reply from WoodUpp
This is so great! We love hearing that your new room divider has already received so many positive comments! Our design team will be thrilled to hear this! 🤩
Thank you so much for choosing WoodUpp and for taking the time to share your experience with us, John! 🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
It’s a great wood panel and a new look…
It’s a great wood panel and a new look on the house!!
April 21, 2026
Reply from WoodUpp
A new look on the house — love it, Donald! Really glad the panels made such an impact. Thank you so much for your 5 stars! 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Great all around!
I was very impressed with the customer service and how quickly my order was shipped. The products look even better in person than they do online! 5 stars!
April 22, 2026
Reply from WoodUpp
Really glad the service and shipping lived up to expectations, Taryn! Knowing the panels look even better in real life is so great to her. Enjoy your new space! 🙌
Kind regards,
WoodUpp Team US
Woodupp samples
I ordered samples from Woodupp. The samples arrived, they looked great and are a good size.
However, there was no labelling to say the package was from Woodupp, no labelling on the samples, and no additional information about the product. As I had ordered samples from a number of companies, it took a bit of time and research to work out where these particular samples had come from.
I suggest labelling the envelope, putting labels on the product with the company name and product name. It would also be worth including some product information in the package, for example, sizes of full sheets, current prices, a catalogue, or installation instructions. These would be useful when comparing products and making decisions.
So, nice product, just more supporting information needed.
April 23, 2026
Reply from WoodUpp
Hi Kym, thank you for your feedback. This is quite odd though as all of our samples are sent out in WoodUpp branded boxes, with our Aluwood outdoor panels being particularly unique as they are natural timber as opposed to Wood Plastic Composite. I am genuinely unsure of how this has happened Kym. We will have someone reach out to you via email for any assistance we may be able to provide.
Be careful with what you order - Exposed MDF edges
I initially ordered 2 samples from WoodUpp prior to placing an order.
I then placed an order for a slightly different color than the samples shipped, and I was disappointed with the product. Both of my samples had wood grain on all 3 sides, but the product I ordered only had wood grain on the face of the product, the sides are just esposed MDF, and look terrible.
If you look at the pictures they provide on the website, it is VERY hard to tell that the sides of the wood slats are not wood grain - and just a MDF board. Looking at the picture now, you think - it looks ok. In person, it look much worse. The description is also not great talking about letting you know that the sides of the slat walls are just exposed MDF boards.
I messaged their team asking for help. While they do offer returns, I am responsible for shipping and insurance to send it back to them. I tried to point out that the website and description aren't very up-front about which products have wood grain on all sides, and which products only have wood grain on the face (the exposed MDF looks terrible) - but they didn't seem to care, nor have they updated their website to make it obvious.
So I am now debating on if I want to put time/effort into staining/sealing the MDF edges, or send it all back on my dime.
April 24, 2026
Reply from WoodUpp
Thank you so much for taking the time to share this, Jeff — and we're really sorry to hear about your experience.
All of our wood slats are made from MDF with a veneer applied to the front face, which is visible in the product images on our website. That said, your feedback tells us that this information needs to be even more clearly stated in the product descriptions going forward — and we really appreciate your freedback here. 😊
Our team is still here to help find a solution that works for you — I can see you already have an open conversation with us, so please don't hesitate to reach back out there. 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Customer service and quality is excellent, installation guides could use some help.
Customer service is excellent. Great communication. Products are innovative, clean, and as advertised! Only reason I gave it 4 stars, not 5 stars, is that the user experience could be improved. The tutorials are not super clear. Some common use cases could be improved. For Example: For 9ft walls, you have to cut additional panels to fill the gap, which they say you can do, and they have examples of. But the staple points that connect the wood and the felt are too far apart, so when you cut 13” strips, most of them only have one staple, forcing you to glue or re-staple each slat back together. This could have been fixed by spacing your staples closer together or by warning me ahead of time and I could have added staples myself. Like I said, unclear instructions. I’ve installed plenty of things and my friend that helped me cut and hang the panels has done construction himself but we still missed that detail because we didn’t realize the staple was the only thing holding the slats on. Made our install 10x harder.
That said, the quality is great and the look is great and the customer service is great. I just think there’s room for improvement on the instruction/ installation guide side of things.
April 21, 2026
Reply from WoodUpp
Thank you for such a detailed and honest review, Brandon — this is the kind of feedback that helps us improve. 😊
You're right that the staple detail when cutting panels could be clearer — we appreciate you flagging it and we're taking the feedback on board. We also have a brand new website launching soon, where improving guides and mounting instructions is a big focus.
Thanks again for taking the time to share this, Brandon — it genuinely makes a difference. ✨
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
The quality of the panels was very good…
The quality of the panels was very good and they were easy to put up. The lounge now
looks exceptional.
April 24, 2026
Reply from WoodUpp
A lounge that looks exceptional — that's what it's all about, Linda! 👏
Great to hear the panels were straightforward to install and that you're happy with the quality. Enjoy the new look!
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
More expensive but better quality
We had samples from a couple of different acoustic panel companies but WoodUpp felt better quality. The panels are easy to cut with a handsaw and minute adjustments were done with sandpaper to get the panels fitted perfectly. The panels were well packaged and delivered quickly.
April 23, 2026
Reply from WoodUpp
That's exactly the kind of feedback we love to hear! 🤩
It's great that you took the time to compare and that WoodUpp came out on top. The fact that the panels were easy to work with and fit perfectly in the end is just what we aim for. Well packaged and delivered quickly — glad it all came together smoothly for you. 😊
Enjoy the result!
Kind regards
WoodUpp Team UK
It’s a nice product and a quick delivery
April 20, 2026
Reply from WoodUpp
So happy to hear that – we really appreciate you taking the time to share your experience with us! 😊 Thank you so much for your kind support, Steve!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Happy Woodupp Customer here.
The communication from Woodupp was great. I had issues with my delivery address because the website could not validate it, but they were quick to respond and take care of the issue. The product is good quality, although too expensive IMO. The Akupanels are easy to work with and I really like the look of our finished wall. I like the accessories that you can add to the panels. Everything arrived in perfect condition.
April 22, 2026
Reply from WoodUpp
Thank you for your detailed review, Rob! We're really happy to hear that our team could quickly help with the delivery address issue and that everything arrived in perfect condition. 🤗
It’s great to know that you found the Akupanels easy to work with and that you’re enjoying the final result and accessories. We also appreciate your honest feedback regarding the pricing.
Thank you again for choosing WoodUpp! 🌟
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Stain on Walnut is still inconsistent
Stain on Walnut is still inconsistent. Also, one of the panels was scratched with what looked like a knife cut or razor.
April 17, 2026
Reply from WoodUpp
Thank you for your feedback, Dwayne. We’re sorry to hear that the stain on the Walnut panels was inconsistent and that one of the panels arrived damaged with a scratch.
This is not the experience we want for our customers. Please feel free to contact our team at pm@woodupp.com with photos and your order details, and we’ll be happy to look into this for you and find a solution.
Thank you again for bringing this to our attention. 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp
Reading this feels like a high five to everything we strive for every day — creating beautiful products and making sure the experience around them feels just as great.
Thank you so much for your kind words, Christopher! 🌟
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Loving EMBRACE
The experience from discovery of the EMBRACE range through to delivery was professional and great. Very happy with the EMBRACE and especially with the versatility. Probably the most elegant temporary solution (obviously can be used more permanently as well).
April 14, 2026
Reply from WoodUpp
Thank you so much for taking the time to share your experience with us, Huy. It’s so exciting for us to receive feedback on Embrace, as this is our brand-new product series. 😊
We truly appreciate your support and are very happy to hear that the experience lived up to your expectations. 🙌
Best regards,
Team Australia
Would give 6 stars if I could
My end to end experience with WoodUpp was great. Their support answered all my questions quickly and even sent me a personalized email notifying me when product I was interested in was back in stock (shout out Elaina M.!). The product shipped quickly, was easy to assemble, and is high quality. I am very pleased with my purchase.
May 19, 2026
Unprompted review
Reply from WoodUpp
Thank you so much for taking the time to write such a thoughtful review, Osaze! Reading messages like yours truly means a lot to us, and I’m so happy I could help you during your journey with WoodUpp. 😊
We always aim to create not only beautiful products, but also a genuinely great experience from start to finish, so hearing that everything from the support to the shipping, assembly, and quality lived up to your expectations honestly makes my day!
Thank you for choosing WoodUpp and for sharing your experience so warmly. Customers like you are the reason we love what we do. ✨
Warm regards,
Elaina M.
WoodUpp USA
Great product
April 17, 2026
Reply from WoodUpp
A big thank you from all of us, Jonny!
Your support and feedback mean a lot to our team, and we’re thrilled to know that you’re enjoying your purchase! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Looks good!
April 20, 2026
Reply from WoodUpp
Anthony, this is so great to hear! Thank you so much for your 5 stars! We truly appreciate your support! 🌟
All the best
Team WoodUpp USA
EMBRACE..…
I recently purchased the embrace room divider and I want to share my wonderful experience in dealing with Woodupp -especially Mick. Mick provided excellent communication when I made my initial inquiries and was given a great verbal description of the collection. The dividers were very well made and quite easy to install.
April 20, 2026
Reply from WoodUpp
We’re thrilled to hear that your experience with WoodUpp lived up to expectations from your first inquiry to the final installation!
Mick will be very happy to hear your kind feedback. 😊
Wishing you lots of joy with your new Embrace room divider - thank you so much for choosing WoodUpp, Richard!
Best regards
Stine Brorsen
Customer Experience Team
Incredible customer support.
April 15, 2026
Reply from WoodUpp
Feedback like this genuinely makes our day and means a lot to the whole team ✨ Thank you so much, Antonie! 🙌
Best regards,
Stine Brorsen
Customer Experience Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.