WoodUpp Reviews 

4,684
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 657 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting they look great and are effective, enhancing their spaces. Many find items, including acoustic panels and accessories, to be excellent and well-made. Reviewers frequently highlight outstanding and helpful customer service, with quick responses and timely delivery. However, some customers noted issues with delivery partners, experiencing missing orders or delayed shipments. A few also reported product inconsistencies like rough edges or chips, or found the final product appearance differed from samples. Some reviewers were also not happy with communication regarding order problems.

What people talk about most

Product

People report positive experiences with product, consistently praising its high quality, excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of a very high... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the swift and... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process clear, easy, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more

Company replied

Rated 5 out of 5 stars

I would have no problems recommending this company. Unfortunately the lights I ordered where not in stock, I was told they were 4 weeks away and if I could wait I would get a refund. Unfortunately I... See more

Company replied

Rated 5 out of 5 stars

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,684)

1,500 reviews in the last 12 months

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Rated 5 out of 5 stars

Would give 6 stars if I could

My end to end experience with WoodUpp was great. Their support answered all my questions quickly and even sent me a personalized email notifying me when product I was interested in was back in stock (shout out Elaina M.!). The product shipped quickly, was easy to assemble, and is high quality. I am very pleased with my purchase.

May 19, 2026
Unprompted review
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Reply from WoodUpp

Thank you so much for taking the time to write such a thoughtful review, Osaze! Reading messages like yours truly means a lot to us, and I’m so happy I could help you during your journey with WoodUpp. 😊

We always aim to create not only beautiful products, but also a genuinely great experience from start to finish, so hearing that everything from the support to the shipping, assembly, and quality lived up to your expectations honestly makes my day!

Thank you for choosing WoodUpp and for sharing your experience so warmly. Customers like you are the reason we love what we do. ✨

Warm regards,
Elaina M.
WoodUpp USA

Rated 5 out of 5 stars

Great product

April 17, 2026
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Reply from WoodUpp

A big thank you from all of us, Jonny!

Your support and feedback mean a lot to our team, and we’re thrilled to know that you’re enjoying your purchase! 😊

Best regards
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Looks good!

April 20, 2026
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Reply from WoodUpp

Anthony, this is so great to hear! Thank you so much for your 5 stars! We truly appreciate your support! 🌟

All the best
Team WoodUpp USA

Rated 5 out of 5 stars

EMBRACE..…

I recently purchased the embrace room divider and I want to share my wonderful experience in dealing with Woodupp -especially Mick. Mick provided excellent communication when I made my initial inquiries and was given a great verbal description of the collection. The dividers were very well made and quite easy to install.

April 20, 2026
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Reply from WoodUpp

We’re thrilled to hear that your experience with WoodUpp lived up to expectations from your first inquiry to the final installation!

Mick will be very happy to hear your kind feedback. 😊

Wishing you lots of joy with your new Embrace room divider - thank you so much for choosing WoodUpp, Richard!

Best regards
Stine Brorsen
Customer Experience Team

Rated 5 out of 5 stars
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Reply from WoodUpp

Feedback like this genuinely makes our day and means a lot to the whole team ✨ Thank you so much, Antonie! 🙌

Best regards,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

THEY LISTENED TO MY CONCERNS AND FEED…

THEY LISTENED TO MY CONCERNS AND FEED BACK. THEY REACHED OUT WHEN I CONTACTED THEM AND SHOWED GOOD WILL WITH PROVIDING A DISCOUNT CODE WHEN THE OTHER CODE HAD ALREADY ESPIRED.

April 16, 2026
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Reply from WoodUpp

Kyra, thank you so much for taking the time to share your experience 😊 We’re really happy we could help and find a solution together. We always want our customers to feel heard and supported, so your feedback truly means a lot to us ✨

Best regards,
Team WoodUpp USA

Rated 5 out of 5 stars

Great system!

You make the highest quality shelves and accessories. Everything feels and looks high end and is super functional. Keep up the great work.

April 16, 2026
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Reply from WoodUpp

Tim — WOW! Reading feedback like this is exactly why we do what we do. We put a huge amount of thought into creating products that not only look beautiful, but also feel premium and work effortlessly in everyday life — so hearing that you noticed all those details means the world to us ✨

Thank you so much for the support, Tim — and for being part of the WoodUpp journey 🙌

Best regards,
Stine Brorsen
Customer Experience Manager

Rated 4 out of 5 stars

The products are great

The products are great. The only reason this isn't a 5-star is because I got a bill for $140 of customs fees AFTER I paid for the shipping.

April 13, 2026
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Reply from WoodUpp

Thank you for your review and for your honest feedback, Allison 😊 We’re really happy to hear that you’re pleased with the products.

We completely understand your frustration regarding the customs fees. Since the order was shipped to Canada, local customs duties and taxes can unfortunately apply separately from the shipping cost. We understand that unexpected fees are never fun, and we truly appreciate you sharing your experience with us ✨

Best regards,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Love our accent wall

Love our accent wall! TV lighting brackets are great.

April 13, 2026
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Reply from WoodUpp

This is so great to hear, Teri! 😊
Thank you so much for choosing WoodUpp for your home. 🙌

All the best
Team WoodUpp USA

Rated 5 out of 5 stars

Rang Woodupp in Qld to Confirm the…

Rang Woodupp in Qld to Confirm the Product Embrace 1 was in Stock for Quantity i Required.Spoke to Ben who was part of the Sales & Support Execitive Team.Ben was Very Knowledgeable on the Product and Communicated on All Aspects of the Embrace 1 Install and any Queries I had.
In A World Full of Over Hyped Products Online the Company Woodupp in Qld Over Delivered with this Well Built and Functional Screening for My Newtown Studio Apartment in Sydney.
Would Not Hesitate Recommending Woodupp in Qld and Contacting Ben and his Team for any Queries regarding their whole product line.
Cheers

May 5, 2026
Unprompted review
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Reply from WoodUpp

Thank you so much for your kind words and recommendation, Wayne!

We’re so glad to hear that Ben and the QLD team provided great support and that the Embrace 1 was the perfect fit for your Newtown studio apartment 😊

Enjoy your new space!

Best regards,
Stine Brorsen
Country Manager, WoodUpp

Rated 5 out of 5 stars

Great product!

April 15, 2026
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Reply from WoodUpp

That’s awesome to hear, Dawn! Thank you so much for your support and for taking the time to leave a review. 🙌

All the best
Stine Brorsen
Customer Experience Manager

Rated 1 out of 5 stars

Remote never worked with the LED…

Remote never worked with the LED lights, we tried calling, but sent to a European number and onhold for ever, disappointed.

April 15, 2026
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Reply from WoodUpp

I’m really sorry to hear about your experience, Daniel — especially after struggling both with the LED lights and trying to get in touch with us. I completely understand how frustrating that must have been, and that’s definitely not the experience we want you to have.

Of course your LED remote should work, and we’re only here to help you get everything working exactly as it should 😊

You’re very welcome to contact our USA team directly on 336 755 2268, and we’ll make sure you speak with someone locally who can help you further without the long wait times.

Thank you for taking the time to share your feedback with us — we’d really love the opportunity to make this right for you ✨

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Ordered two panels

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping.
Delivered on time as promised.
Great experience and service from Day 1, Delivery and post Delivery- Love the look and product- looks 5 star.

May 8, 2026
Unprompted review
WoodUpp logo

Reply from WoodUpp

Hi Louis, we really appreciate such a glowing revue and makes the team very happy to see happy customers 🙂

Rated 5 out of 5 stars

Excellent quality

Fast delivery, excellent quality parts. We will be back

March 16, 2026
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Reply from WoodUpp

Thank you for your great review.

We’re delighted to hear you were happy with the fast delivery and the quality of our products. Your support means a lot to us, and we look forward to welcoming you back again in the future.

Rated 3 out of 5 stars

Nice concept but expensive

Nice concept. Some accessories were out of stock. some accessories you have to buy the matching hardware (i.e.. black finger screws) separately. $30 per hook seems expensive. Using 3M Command Hooks would be more cost effective.

April 10, 2026
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Reply from WoodUpp

Thank you for your honest feedback! We’re really happy to hear that you like the overall concept.

We completely understand your thoughts regarding both the accessories and the pricing, and we truly appreciate you taking the time to share that with us. Feedback like this is incredibly valuable as we continue improving both our products and the overall experience. 😊

We hope you’ll still enjoy the final result, and thank you again for supporting WoodUpp. 🙏

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Top quality acoustic panels

Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements to order the right quantity and installation hardware. Using the right tools, it was a fun to cut them to a desired length and glue them on to the wall securing with screws as well. Got a TV bracket too, which was super easy to mount, led strip lights and some hanging nobs or shelves will follow soon. Very satisfied with the product, service including delivery and installation. Now time to enjoy it. Thanks

April 13, 2026
WoodUpp logo

Reply from WoodUpp

Thank you so much for your fantastic review.

We’re delighted to hear how happy you are with your WoodUpp acoustic panels and accessories. It sounds like you’ve created an amazing setup.

We’re especially pleased to hear the TV bracket was easy to install and that you found the panels enjoyable to work with. The addition of LED lighting and shelving sounds like it will finish the space perfectly.

Thank you again for your support, and most importantly, enjoy your new space.

Rated 5 out of 5 stars

Fireplace feature

Nice quality product. Elevates our space. Honestly breathtaking.

March 5, 2026
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Reply from WoodUpp

Wow — “honestly breathtaking” is such an incredible compliment, Amy 😊

Creating products that truly transform a space is exactly what we dream about every single day, so reading this genuinely means the world to our entire team! Thank you so much, Amy, for sharing your experience with us! 👏

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Great product fast delivery

Great product fast delivery. I was concerned how it would hold such a big TV but it’s so strong. Only down side were the instructions the QR takes you to a web page that didn’t work for me so I figured it out.

April 13, 2026
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Reply from WoodUpp

Thank you for your great review. We're delighted to hear you’re happy with the product and the fast delivery, and that the mount feels strong and secure for your TV.

We also appreciate your feedback regarding the instructions and QR code link. I’m sorry to hear that didn’t work as expected, and we’ll make sure this is passed on to the relevant team to look into.

Thanks again for your support and feedback.

Rated 5 out of 5 stars

Great product

Great product! Even more beautiful in person!

April 9, 2026
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Reply from WoodUpp

Amazing! There’s nothing better than when the product exceeds expectations once it’s seen in real life ✨

Thank you so much for the amazing feedback and for choosing WoodUpp.

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Great quality product with quick

Great quality product with quick, efficient service

April 8, 2026
WoodUpp logo

Reply from WoodUpp

Thank you for your review. We're so pleased to hear you were happy with both the quality of the products and the service you received. We really appreciate your support and hope to see you again soon!

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