WPX Reviews 

3,629
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable support team, emphasizing that knowledgeable live agents are always available around the clock to resolve complex technical issues and website errors efficiently. Many consumers also appreciate the exceptional hosting performance, noting that the platform ensures smooth website operation, reliable speed, and an intuitive dashboard for managing their domains. However, some customers also noted frustrating delays, communication gaps with staff, and unresolved technical problems regarding site maintenance, malware removal, or service requests. A few reviewers experienced difficulties with migration processes or unexpected charges despite earlier promises, leaving them disappointed with the overall handling of specific requests.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the fast,... See more

Website

Reviewers highlight positive aspects of website performance, noting great uptime, fast page loading speeds,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience helpful... See more

Service

Customers consistently note positive experiences with service, highlighting fast expert support, incredible... See more

Response time

People report positive experiences with response time, frequently praising the immediate live chat assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more

Company replied

Rated 5 out of 5 stars

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it... See more

Company replied

Rated 5 out of 5 stars

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Go... See more

Company replied

Rated 5 out of 5 stars

WPX is a very high quality hosting company with live customer service rather than bots. I have worked with WPX for two years and have never had a single issue. Security is high priority and they are a... See more

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. Cloud Computing Service
  5. e-Commerce Solution Provider

Written by the company

With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,629)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm Extremely Technophobic

I've been trying for years to get a website up and running to no avail because of my paralyzing terror (PTSD) of technology (I'm 83) and no support. WPX set up my domain, website, and WordPress for me in minutes through their Chat service. This will be life-changing for me, as I've got fifty years of original scientific research that I want to get out into the world. WPX is empowering me to do so, and given me hope that I will be able to create my legacy before I die. WPX is exemplary!

October 4, 2024
Unprompted review
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Reply from WPX

Whoa, 83 and still going strong! It’s an honor for our team to be part of your journey. You can always count on us to do our very best and support such a wonderful cause. A great thank you from the WPX team for such a touching review! 🌟

Rated 5 out of 5 stars

Ivena was so incredibly helpful

Ivena was so incredibly helpful, there were some issues with several of the plugins on our site and we were able to get it fixed quickly so we did not experience any downtime.

October 3, 2024
Unprompted review
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Reply from WPX

Ivena is truly a shining star on our support team, always ready to tackle challenges and resolve issues with ease! Thrilled to see her efforts recognized. Thank you for the fantastic review, and here's to many more experiences like this. Stay great!

Rated 5 out of 5 stars

Always a top-level of support from the…

Always a top-level of support from the team at WPX. Any support request is responded to in seconds!

October 3, 2024
Unprompted review
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Reply from WPX

Thank you, Glyn! It’s always a pleasure for our team to deliver their very best. We truly appreciate your support!

Rated 5 out of 5 stars

The customer service is next to none

The customer service is next to none. I've saved so many hours of troubleshooting. It's made the technical stuff easy. When you connect with the chat you are actully speaking to a human, which of course is what we all want. I've been with wpx for a good few years now and recommend them to all my clients.

September 27, 2024
Unprompted review
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Reply from WPX

Thank you so much for this, Victoria! It's reviews like yours that truly keep us energized throughout the day. We appreciate your support, and here’s to many more years of working together. Stay amazing!

Rated 5 out of 5 stars

Best service you can possibly get

Svilen was VERY polite, quick, and went above and beyond helping me. I needed help connecting my domain to WPX and not only answered my questions, but helped me set everything up so I was ready to go by the end of the chat. I’ve been with WPX for 3 - 4 years and their service is always the best!

September 26, 2024
Unprompted review
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Reply from WPX

Thank you for the wonderful review, Christina! It seems that Svilen never disappoints. Here's to hoping that these four years with us turn into forty! 🌟

Rated 5 out of 5 stars

Resolving 403 Error with Make.com Plugin

I had a 403 error connecting Make.com to my WordPress site via the Make plugin. Maria from WPX support quickly identified the issue, whitelisted the request, and resolved it efficiently. Excellent customer service!

September 26, 2024
Unprompted review
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Reply from WPX

Maria has a knack for quickly identifying and resolving issues—great to hear you experienced it firsthand! Thank you for the outstanding review, Kjetil! ⭐

Rated 5 out of 5 stars

I've been with WPX for about 6 yrs and…

I've been with WPX for about 6 yrs and am very grateful for all the help they give to keep my site humming.
Today Ivena helped with some warnings I was getting from WP site help - within a few minutes she had fixed the problems and updated me on a few that were not needing to be adjusted.
I could not have my site working like it does without their help and support - Thanks! Craig.

September 25, 2024
Unprompted review
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Reply from WPX

Woo-hoo, 6 years with us! That’s an amazing commitment, and we’re thrilled to be part of it. Big thanks to Ivena, and here’s to many more years together, Craig!

Rated 5 out of 5 stars

Velislav saved my life!!!!

Velislav saved my life!!!!! I've been with them for one year and they always come as a life saver. Thank you

September 24, 2024
Unprompted review
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Reply from WPX

Thank you, Carlos! Looks like you've had a great experience with our services this year, so here's to many more! Shoutout to Velislav for being a part of your journey!

Rated 5 out of 5 stars

Switch or Die!!!

I was hesitant to change my hosting provider even though it wasn't working well. However, WPX hosting made the transition easy, and their customer service was exceptional. Every time I log in, a representative is available to assist me, which gives me a great feeling of support. I'm glad I made the switch and I intend to remain a loyal customer for a long time.

September 23, 2024
Unprompted review
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Reply from WPX

Thank you for the fantastic review, Larry! It looks like trusting your instincts was the perfect decision. Here's to our team's continued success and many more great years ahead! Stay awesome!

Rated 5 out of 5 stars

They always solve my difficulties FAST

Whenever I run into an issue with one of my multiple sites, I can always get an answer or solution very quickly from WPX support. On this particular date I had Ivan G. and he solved what I thought was a tricky issue incredibly fast.

Even if the issue is with another piece of software I am trying to get to work with my site, they offer to login to that software and work it out for me. Just consistently superb service.

September 22, 2024
Unprompted review
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Reply from WPX

Thank you for sharing your experience Peter! Going the extra mile is what we aim for, and it's great to know that our support team and Ivan G. continues to exceed your expectations! Thanks again for your kind feedback and for choosing the best hosting company!

Rated 5 out of 5 stars

Service is consistently outstanding

We've been using WPX for a while now, and I have to say their service is consistently outstanding, especially their customer support. As a website designer, I often need quick assistance with technical issues, and WPX is always there to help. Their team goes above and beyond to resolve any problems I encounter, making my job so much easier. Kudos to WPX for providing a reliable and supportive platform!

September 21, 2023
Unprompted review
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Reply from WPX

Thank you so much for your kind words Lyn! We’ll be sure to pass your kudos on to everyone involved. If there’s ever anything more we can do to assist, don’t hesitate to reach out! Thanks again for choosing WPX – we’re grateful to have you as part of our community!

Rated 5 out of 5 stars

I love working with WPX

I love working with WPX, they have the BEST support!

September 17, 2024
Unprompted review
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Reply from WPX

Thanks so much Lance! 💙 Our support team is always here to make sure everything runs smoothly. Let’s keep crushing it together! 🚀

Rated 5 out of 5 stars

WPX has the best customer support I’ve…

WPX has the best customer support I’ve ever experienced on a hosting company (and I had dozens..)! Their response time is fast, and they always provide expert solutions. Special thanks to Luchezar Dimitrov, who was incredibly professional and attentive throughout the optimization process. The level of care and detail from their team is very great. Highly recommend .

September 17, 2024
Unprompted review
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Reply from WPX

Thank you so much for the glowing review Alex! 💥 We’re pumped to hear that Luchezar demonstrated the top-tier support we strive for. Speed, expertise, and attention to detail are what we’re all about. Glad we could optimize things for you! 🚀 We appreciate the recommendation and are always here whenever you need us.

Rated 5 out of 5 stars

Absolutely unequivocally unparalleled…

Absolutely unequivocally unparalleled EXCELLENCE! Nikola and I have spent the weekend together - in support chats - where Nikola rescues my site and my sanity several times!! 1/3 of the issues were from other plugins and 2/3 were my own creation. I mean…who DOESN’T want that kind of safety net holding them up?! 24/7 WPX has been there for me as I learn this whole website building thing… with patience, expert guidance and compassion. I’ve been part of the IN CROWD (aka WPX subscribers) for a year now.

September 16, 2024
Unprompted review
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Reply from WPX

Wow, what an amazing shoutout to Nikola! 🙌 It's been an awesome year with you as part of the WPX fam, and we're always here—24/7—ready to catch you whenever you need! Here's to more website wins and unstoppable excellence! 🚀

Rated 5 out of 5 stars

I needed help with a complicated…

I needed help with a complicated technical issue dealing with my Autoresponder. And I was helped by one of customer support agents named Ivan G.

He was very polite and professional. He took care of my issue right away.

This is the reason for why I chose to WPX Hosting. Because, anytime I have a question or need help, they are always very helpful.

September 11, 2024
Unprompted review
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Reply from WPX

It sounds like you made a great choice, Sam! We're really glad to hear you're enjoying it here. A huge shoutout to Ivan G. for going above and beyond as always! Thanks for being awesome, and don’t hesitate to reach out if you need anything.

Rated 5 out of 5 stars

Speedy

Speedy, Helpful, Kind

September 10, 2024
Unprompted review
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Reply from WPX

Thank you Oliver, those are indeed the three key ingredients of our hosting. Stay awesome! ❤️

Rated 5 out of 5 stars

I am extremely pleased with WPX

I am extremely pleased with WPX. Support is the best I've ever had with a web hosting company. I highly recommend them to all friends and everyone I run into that needs good website hosting.

October 13, 2023
Unprompted review
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Reply from WPX

Wow, thanks for the awesome feedback James! Your recommendations are the highest compliment we can get! If you need anything, you know where to find us. 😎🚀

Rated 5 out of 5 stars

THE BEST customer support ever

THE BEST customer support ever. I just had the best customer support experience of my life

Accidentally let my domain expire and i thought i lost a lot of CRITICAL info that was on it, because my registrar wouldn't help me retrieve the domain

luckily, I am a WPX customer because they held backups of my site without me even knowing they did that, and worked with me for over an hour to setup a new domain and migrate the backup to the new one, without even having access to the site anymore.

blew my mind. remarkable. MASSIMO was the customer support agent who helped me. he is THE MAN – the BEST and most PATIENT person I've ever received customer support from!

Cheers & THANK YOU TIMES A MILLON!

September 9, 2024
Unprompted review
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Reply from WPX

Wow, what a fantastic review, Seth! Thank you for your kind words and appreciation. A big shoutout to Massimo for his great work! Just to let you know, we include backups with all our hosting plans, and you can download the current version of your websites anytime for an extra layer of security. For more details, check out this link: https://kb.wpx.net/categories/backup-and-restore/. Thanks again, and stay awesome! ⭐

Rated 5 out of 5 stars

Great customer support

Great customer support
easy to manage

September 5, 2024
Unprompted review
WPX logo

Reply from WPX

Thanks for the shoutout Giovanny! We’re stoked to hear you’re loving our customer support and find things easy to manage. That’s what we’re here for! 🚀

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