001 Taxis Reviews 

430
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers had a great experience with this company. Customers consistently praise the polite, friendly, and professional drivers who maintain clean vehicles and provide exceptionally comfortable rides for everyday travel and hospital appointments. People also appreciate the very prompt arrivals, smooth journeys, and reasonable pricing that make traveling around town both easy and affordable. However, some reviewers were not happy with pre-booked taxi reliability, mentioning that scheduling rides in advance did not always guarantee timely pickups during busy hours. Consumers also noted occasional communication issues when drivers struggled to locate addresses or experienced significant delays without receiving clear updates from customer support.

What people talk about most

Service

Customers report overall satisfaction with the service, praising punctual drivers, clean cars, and fair... See more

Staff

Reviewers mention positive feedback about staff, highlighting that drivers are consistently polite, helpful,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a wide split in... See more

Price

Reviewers highlight ambiguous aspects of price, showing a wide range of differing experiences. Many consumers... See more

Booking process

Consumers find booking_process to be ambiguous, with highly mixed experiences regarding pre-booked rides.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more


Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Transportation Service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...


Contact info

4.2

Great

TrustScore 4 out of 5

430 reviews

5-star
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1-star

No history of asking for reviews

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4.2

All reviews

(430)

197 reviews in the last 12 months

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Rated 4 out of 5 stars

Great prices and service

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking and if it is a busy time it can take a while to find a driver so they arrive late. This is worse if trying to catch a train or an appointment and need to be on time.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Inconsiderate parking in residential area

While this taxi firm might provide an acceptable service their consideration for residents where they park their taxis is appalling. They seem to have no understanding that while their vehicles might be parked legally the danger and inconvenience they cause is totally ignored. Not really a good reflection on 001 taxis in Abingdon area.

July 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible Service

Arranged pickup for 1 person (child) a day before and no taxi showed up at correct time. Got an automated call to say they would be late and we had to call them again after 20 minutes just for them to say the taxi would be delayed another 15 minutes. We waited for nothing to arrive and called again just for them to say nobody was coming.

July 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Driver was great

Driver was great, very friendly and helpful, and ensured I made my train on time. Unfortunately there was a 30 minute wait for a taxi.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Punctuality and flexibility of 001

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 driver waited to return home with me. I should have booked the return but didn’t know how long my appointment would take. When I realised it would only be a minute or two the driver consulted with the 001 office and I was able to pay the return fare to him. What service ! I can’t speak highly enough of 001’s flexibility and willingness to make the client happy. All in all it was a very pleasant experience - even the Covid protection injection was completely
painless!

June 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Used to love them but when I called to…

Used to love them but when I called to say I would be bringing a dog they said to put it in the notes. Did that and then they turned up and wouldn’t let me in without paying about 40% more
For a really short journey.
Horrid taxi driver and the company said ‘I don’t care about what you’re saying’. Spent a fortune on taxis with you over the years and you should maybe learn some people skills. I’d rather pay more and not be messed about.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Kidlington to JRH and return

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both vehicles were clean , comfortable and modern. The fairs were reasonably priced. Excellent service as usual I have used this firm several times times before the standard is exceptional good. Payment can be cash or card at the customer’s preference. Regards Gary johnson

June 25, 2026
Unprompted review
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