001 Taxis Reviews 

428
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly drivers and clean vehicles, noting that journeys are exceptionally comfortable and reasonably priced compared to other alternatives. People also mention that the booking process is completely straightforward and vehicles consistently arrive promptly for scheduled trips. However, some customers also noted frustrating issues with pre-booked taxis arriving late or failing to show up during particularly busy times. A few reviewers were highly dissatisfied when vehicles experienced communication problems or were not dispatched correctly for important appointments. Others mentioned difficulties trying to get help from customer support when resolving these unexpected travel delays.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, clean vehicles, and polite, professional... See more

Staff

Customers had positive experiences with staff, frequently highlighting that drivers and call managers are... See more

Delivery service

People report ambiguous experiences with delivery_service, as customer opinions vary widely. While many... See more

Price

Customers consistently note ambiguous experiences with price, featuring a split in opinions. While many... See more

Booking process

Reviewers share mixed feedback about the booking process, as opinions on pre-booking reliability are sharply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process and price are really great and they have quite a lot of drivers so availability is good. The only issue is that when pre booking a taxi, the system doesn't prioritise the booking a... See more

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

The 001 driver arrived on the dot and took me to my appointment. I was early for my appointment and was able to negotiate with the pharmacist to attend to my injection immediately while the 001 drive... See more

Rated 5 out of 5 stars

I booked 001 for a trip to the hospital JRH today Thursday 25/6/26 they arrived on time and were polite and professional. I attend my appointment and booked them again for the return journey. Both veh... See more


Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Transportation Service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...


Contact info

4.1

Great

TrustScore 4 out of 5

428 reviews

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1-star

No history of asking for reviews

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4.1

All reviews

(428)

194 reviews in the last 12 months

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Rated 1 out of 5 stars

001 Taxis unreliable and thoughtless

Booked taxi 3 days before required date which was 23.30 on the 18th of July we were contacted by text at 23.12 to say they were unable to locate me and to contact 001which l did only to be told l would have to wait half an hour, half an hour came and went so l rang again and was told again I would have to wait a further half an hour at 00.10 we cancelled the taxi as we desperately needed to get home, so my wife and l pensioners in our 70s walked half a mile to catch a bus, my son and a few neighbours checked there door cams to tell me no vehicles had come down there road between 22.30 and 23.12
Is this an acceptable service and do they deserve to be in a service which reliability is essential

July 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Very prompt, and great drivers!

We've used 001 Taxis five times in the last week, for visits to different hospitals. Very impressive. Very prompt to arrive. All the drivers friendly and helpful with my wheel-chaired Dad. Central call managers friendly and polite too. Wouldn't think of using any other taxi firm now.

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I appreciated having Sandra

I appreciated having Sandra, a lady driver - not that I have a single complaint about all the gentlemen who’ve taken me in the past. She was particularly helpful with my walker and delivered me right to the door of the house I was visiting.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy , called numberr, lady polite and efficient on the keyboard, driver on time , friendly and knowledgeable. Good experience

July 19, 2026
Unprompted review
Rated 3 out of 5 stars

Would like to use again with more care on bookings.

The journey i booked for my dad went well however there were problems with the new booking system that meant I had to call 3 times to confirm it. I wanted to make sure my dad had a reliable pick up because none of us could be there so these glitches they kept having with using the system did not fill me with confidence. Not sure how I feel about using them again. Something for the owners to reflect on with more focus perhaps.

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Appalling service

Appalling service. Pre booked a taxi to take me to a wedding over 24 hours before. Received a confirmation text explaining that a driver would be with me at the desired time. 10 minutes before the driver was due to pick us up they cancelled leaving us to find an alternative and arriving late to the wedding. Do not use.

July 11, 2026
Unprompted review
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