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1.4

Bad

TrustScore 1.5 out of 5

198 reviews

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Rated 1 out of 5 stars

terrible

terrible - UK buyer, radiator won't connect and awful customer support - sens new device and still won't work so now suggest replacing radiator too

January 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Having just had the whole house fitted…

Having just had the whole house fitted with these, after having storage heaters, I was looking forward to using these, but no! The manual may as well be in Martian, as I cant work it out at all! I can get the heaters on and set the clock but that's it! I cant afford to have them on 24 7, and trying to programme a daily programme is impossible! I dont know who to contact at all and looks like il be having a freezing cold winter!!!!!

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Acova Wall-Mounted Oil-Filled Convector Heater Support

I bought Acova TAG-200-116-S Wall-Mounted Oil-Filled Convector Heater to replace an old 2kw electric wall heater, a) it looks far sleeker b) it has an easy programmable display. Before I bought I phone up the Pre UK Tech Sales line and spoke to Gareth and he was excellent. c) two months later I got adventurous and started playing with the functions and got myself in a tangle - so I phone Acova UK Tech support and again spoke to Gareth and once again he was excellent and resolved my issues I will buy more as and when my other older rads fail

February 20, 2020
Unprompted review
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