Acronis Reviews 

3,341
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and support staff, describing them as knowledgeable, patient, and highly professional in resolving issues with efficiency and clear explanations. The product is frequently lauded for its powerful backup and restoration capabilities, ensuring data protection and making system recovery easy and reliable. Conversely, a small portion of people felt the product had reliability issues, including failing backups, inaccessible data, or frequently unavailable cloud services. Some also noted concerns with product strategy, citing difficulties with older software versions, new hardware incompatibility, and a shift to mandatory yearly subscriptions.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Product

Users describe ambiguous interactions with the product, with many reviewers praising it as a powerful,... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and knowledge... See more

User experience

Customers had ambiguous experiences with user experience, with some reviewers finding the backup process very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Acronis True Image is a very powerful tool for backing up and restoring your PC. Acronis was extremely helpful tuning my options so when the crash happens recovery can be quick.

Rated 5 out of 5 stars

Ram had it squared away in short order and the backup he set up ran perfectly. He told me there was a bug in the latest build which deleted a number on menu options. No cover-up, just out and admitted... See more

Rated 5 out of 5 stars

Ram is more like a friend or neighbor than just a tech. Combined with the depth of his knowledge of the Windows operating system and his navigating its challenges, Ram is the type of guy you'd go to s... See more

Rated 5 out of 5 stars

Years ago I left Acronis for another company which in time proved to have difficult to understand and use backup software. After returning in 2023 I have been very satisfied with the guidance I neede... See more


Company details

  1. Software Company
  2. Computer Security Service

About Acronis

Written by the company

At Acronis, we believe the data, applications, systems, and productivity of every organization should be protected against loss, theft, and downtime — whether it’s caused by cyberattacks, hardware, hardware failure, natural disaster, or human error. From MSPs supporting clients to enterprises serving global users to organizations handling sensitive data, we lower risks, improve productivity, and ensure your organization is #CyberFit.

Acronis True Image (formerly Acronis Cyber Protect Home Office)

With Acronis, you can completely protect your home and home office environment with one simple tool. Designed for today’s digital world, Acronis True Image is the most reliable, efficient, and easy way to protect and manage your computers, mobile devices, and personal digital identity. Acronis True Image delivers fast secure backup & painless recovery, AI-based security, remote management, Identity Protection* and cyber insurance*. Acronis True Image: reliable and fast secure backup with all round protection, including your identity, for your digital life.

Acronis is majorly-owned by EQT.

Backup, disk cloning, cyber protection and privacy tools that enable security for home users

Written by the company

The most reliable cyber protection software on the market
Be protected from the unexpected. The complete cybersecurity protection you need with an easy-to-use and reliable solution against data loss, cyberattacks, and identity theft* (*available in the U.S. for Advanced and Premium subscriptions).

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,341)

747 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support

True Image required an upgrade which was done remotely by Acronis Support. Excellent service, each step clearly and politely explained. One happy customer.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Acronis software is great

Acronis software is great! I have used it for years. The software is great in recovering your data and software after a hard disk crash or if you are trying to transition to a new computer. The Acronis software experts that I have worked with have been excellent in solving issues with a transition to a new computer and continue to work with you until the task is accomplished.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Acronis is a complex product and when I…

Acronis is a complex product and when I encountered an issue with a new version they guided me back to a previous working version whilst they looked at the issue.

A few days later they sent me a link to a new version which is now working correctly.

Spot on.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have been an Acronis user for several…

I have been an Acronis user for several years and have always been impressed by its support people. They know the product intimately--unlike many other software techs--and can resolve issues quickly and completely.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and competent people from…

Very kind and competent people from Acronis support. They are really doing their best to help customers. Users will for sure be satisfied with their competence and their true wish to help customers.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

swift

swift, courteous and professional help fixed my problem

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Their software for cloning drives is…

Their software for cloning drives is absolute garbage. Maybe the worst experience I’ve ever had with a piece of software. It just locks your computer up for hours and does nothing. You have to physically shut your computer off in order to close it after it has been running for hours with no results. Otherwise it won’t let you do anything. You can’t even ctrl+alt+delete. You have to push the physical power button on the computer and just shut it off. Absolute garbage.

April 13, 2026
Unprompted review
Acronis logo

Reply from Acronis

Hello Joe.

It’s important to clarify a few points.

- First, this appears to be an OEM version of the software.
For OEM licenses, support is provided by the hardware vendor, not directly by Acronis. Please contact the provider that supplied the software with your device.

- Second, a disk clone is not the same as a backup.
Cloning has inherent local limitations: it runs at the disk and hardware level, depends on system state, drivers, and storage controllers, and is not designed to offer recovery, rollback, or resilience scenarios like a proper backup does. Interruptions or freezes during cloning are often related to local system or hardware factors.

For reference, the current official retail product supported by Acronis is Acronis True Image 2026, where full support is provided when used with a standard (non‑OEM) license and through proper support channels.

Rated 5 out of 5 stars

Mr. Rahul Arora, employee, par excellence


I am very much indebted to Mr. Rahul Arora for his excellent support. He is extremely knowledgeable and customer-friendly. He clearly explained the problem to me before fixing it. He is an excellent employee of Acronis. Please convey my kudos to him. Thanks.
Best,
Bala

April 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look