Ram had it squared away in short order and the backup he set up ran perfectly. He told me there was a bug in the latest build which deleted a number on menu options. No cover-up, just out and admitted... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ram is more like a friend or neighbor than just a tech. Combined with the depth of his knowledge of the Windows operating system and his navigating its challenges, Ram is the type of guy you'd go to s... See more
Years ago I left Acronis for another company which in time proved to have difficult to understand and use backup software. After returning in 2023 I have been very satisfied with the guidance I neede... See more
I like the product and their customer service/technical help is top notch. None better in my experience. I've had their product over 3 years now and it does what was promised. Any problems have a... See more
Company details
About Acronis
Written by the company
At Acronis, we believe the data, applications, systems, and productivity of every organization should be protected against loss, theft, and downtime — whether it’s caused by cyberattacks, hardware, hardware failure, natural disaster, or human error. From MSPs supporting clients to enterprises serving global users to organizations handling sensitive data, we lower risks, improve productivity, and ensure your organization is #CyberFit.
Acronis True Image (formerly Acronis Cyber Protect Home Office)
With Acronis, you can completely protect your home and home office environment with one simple tool. Designed for today’s digital world, Acronis True Image is the most reliable, efficient, and easy way to protect and manage your computers, mobile devices, and personal digital identity. Acronis True Image delivers fast secure backup & painless recovery, AI-based security, remote management, Identity Protection* and cyber insurance*. Acronis True Image: reliable and fast secure backup with all round protection, including your identity, for your digital life.
Acronis is majorly-owned by EQT.
Backup, disk cloning, cyber protection and privacy tools that enable security for home users
Written by the company
- The most reliable cyber protection software on the market
- Be protected from the unexpected. The complete cybersecurity protection you need with an easy-to-use and reliable solution against data loss, cyberattacks, and identity theft* (*available in the U.S. for Advanced and Premium subscriptions).
Contact info
Rheinweg, 9 , 8200, Schaffhausen, Switzerland
- +41 526 302 800
- marketing@acronis.com
- www.acronis.com
4.5
Excellent
3K reviews
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Acronis True Image Tech Support is TERRIBLE
Acronis software has lost its ability to update virus signatures and, therefore, will not back up files either. I have submitted a tech support ticket, and the first and second responses were for information that I had provided the first time. It is clear they don't even bother to read the tech support request and instead send out cookie-cutter responses. I have been waiting for three days for a response to the fatal error that Acronis True Image has encountered. I have done clean uninstalls using their cleaning executable file, followed all instructions to perfection, and still the software does not work. I am not sure why tech support cannot deal with this in a timely fashion. Needless to say, once the subscription is over, I will be going elsewhere.
April 13, 2026
Unprompted review
Reply from Acronis
Thank you for sharing your experience — we understand how frustrating this situation is.
We’ve already forwarded your comments and feedback to our Support team so they have full visibility into the issues you’ve described.
If you’ve already submitted a support ticket, our recommendation is to continue the case directly with Support, as they are the only ones who can fully investigate, correlate reports, and provide build‑specific resolution or guidance.
We appreciate you taking the time to detail your experience, and your feedback is taken seriously.
Helpful and knowledgeable support
The Service Agent was both knowledgeable and helpful. As an older user I was grateful for the patience that was shown to me and clarifying of my misunderstanding of one of the features.
All of the Service Agents I have had contact with over the years I have used Acronis have demonstrated the same level of professional competence and respect.
April 13, 2026
Unprompted review
Non IT Professional Needs Help
My project was to rationalize my inventory of backups going back to 2011, manage my hard drive and on-line capacity, and stream line my backup process going forward. Not being an IT professional made this task virtually undoable. Mridul was patient and his follow-up after each session was to-the-point, operational, and within my grasp to understand. I feel very confident about my ability to manage this process in the future.
April 3, 2026
Unprompted review
Acronis provided quick help
Acronis provided quick, personal and effective help
April 13, 2026
Unprompted review
Super support
Super support! Very responsive and committed to solving the issue.
March 29, 2026
Unprompted review
Security breach
Technical support was thoroughly professional and effective.
April 9, 2026
Unprompted review
Many reasons to love Acronis
Each question is given full attention and thorough treatment so that I not only do something right but also understand what I am doing. The staff members really care about a successful result.
April 7, 2026
Unprompted review
Excellent service
Excellent service. Very competent support person who resolved a complicated problem in a matter of matters. Extremely pleased with the level and quality of service.
April 8, 2026
Unprompted review
Acronis provide a quality product
Acronis provide a quality product. Their support desk is very responsive and always provides accurate information advice to help.
April 8, 2026
Unprompted review
THE SHITTIEST BACKUP EVER
I have a paid-forever subscription for my desktop and are unable to access it with this shittiest of all backups.
April 6, 2026
Unprompted review
Reply from Acronis
Hi,
Thank you for sharing your feedback — we understand how frustrating backup issues can be.
To clarify one important point: Acronis does not offer “forever” subscriptions for current products.
What many long‑time customers have is a legacy perpetual license, which applies only to the specific version originally purchased.
These licenses do not include ongoing updates or support for newer releases.
Active technical support, fixes, and compatibility updates are provided only for currently supported versions, which today means Acronis True Image 2026, offered under the subscription model.
If you are experiencing issues and need assistance, we recommend:
Verifying your license type in your Acronis account
Upgrading to a supported version if support is required
Contacting Acronis Support after upgrading so our team can assist you properly
We appreciate your long‑term use of Acronis and thank you for taking the time to leave your review.
Very good support for recovery
The work and patience for guiding me through the recovery process -- that was exactly what I needed. The number of steps required not many, but "priority support" for each step of the recovery was very helpful -- made my day :-)
April 7, 2026
Unprompted review
On-Line Technical Service is a great
Although the software is rather complex, the on-line service provided by an Acronis technician was great. He knew exactly what the PC was doing , He took his time and never tried to hurry me.
April 7, 2026
Unprompted review
Excellent Support
The current version of True Image has a problem with the scheduler. I contacted Acronis support and the support person quickly identified that the problem was with the release. He reverted to the previous release and I am functional again. I will be notified when a new release is ready. Excellent support.
April 6, 2026
Unprompted review
Quick resolution for a known issue.
Quick initial response for an apparently known issue.
Was able to resolve the issue quickly with the information I received. Top marks.
April 3, 2026
Unprompted review
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