While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 527 reviews, most reviewers were somewhat happy with their experience overall. Some customers appreciate the new UI design and features, finding the site easy to use and navigate. Many also report quick and instant payouts, especially for mobile top-ups, with some receiving their rewards in minutes or seconds. There are positive remarks about the platform's improvements and its effectiveness in helping users earn extra income. However, many people are dissatisfied with the customer service, citing non-existent support, unanswered messages, and a lack of resolution for their issues. A significant number of users experience problems with withdrawals, particularly with bank transfers and airtime top-ups, where transactions show as successful but funds are not received. Some reviewers also mention issues with surveys not being approved, being screened out frequently, or delays in rewards reflecting on their dashboard.

What people talk about most

Payment

People report ambiguous experiences with payment, with many expressing frustration over withdrawal issues,... See more

Website

Consumers express significant dissatisfaction with the website, with many stating that it has become one of... See more

Response time

Customers consistently express frustration with slow response times, frequently reporting that emails and... See more

Customer service

Users describe negative interactions with customer service, with many reviewers finding it frustrating and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many expressing frustration over surveys not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good afternoon Afrisight. I was opportuned to find the withdrawal option available this afternoon and I've been trying to withdraw but it has been given me issues. When I used the Sochitel option, it'... See more

Company replied

Rated 3 out of 5 stars

Trying to withdraw with sochitel is a headache, it just says successful but doesn't work. I've sent an email to support concerning bank transfer being unavailable and I was told the matter would be es... See more

Company replied

Rated 3 out of 5 stars

I was able to withdraw my reward through my network in under a minute, which was honestly impressive. The surveys are legit—approval can take some time, but once it goes through and you hit the $3 ma... See more

Company replied

Rated 3 out of 5 stars

I've been using this survey sight for years, definitely worth my time although recently I'm experiencing issues with the airtime withdrawals. Trying to withdraw with sochitel is a headache, it just s... See more

Company replied


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

678 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have been trying to cash out airtime

I have been trying to cash out airtime, but Reloadly is not working. I also tried Sochitel; it shows that the transaction was successful, but I do not receive the airtime, and the amount is later reversed.and also I have balance on my old afrisight but they have not been migrated uptill now

March 30, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Advertisement
Rated 1 out of 5 stars

Incompetent afrisight

Good afternoon Afrisight. I was opportuned to find the withdrawal option available this afternoon and I've been trying to withdraw but it has been given me issues. When I used the Sochitel option, it'll show top-up successful but it'll bounce back to my account and I've not been credited on my line either. I've messaged the support many times but it wasn't attended to. Your customer service is the worse in the history of survey applications

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

I remember I gave you 4 stars for a…

I remember I gave you 4 stars for a good work done by updating your payment options, I take that back why is it that just after less than a month you guys have switched back to what's many of your users where complaining about. Now the payment via bank and flutterwave has been taken off and the same problematic Reloadly has been brought back. Your reviews isn't encouraging at all and you keep making the same mistakes. I'm disappointed in y'all honestly

March 26, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

I've tried withdrawing 6$ for the past…

I've tried withdrawing 6$ for the past 6 hours payout is always unavailable and when it's available it tells me the payout is successful but nothing shows up in my account

March 27, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Advertisement
Rated 3 out of 5 stars

Withdrawal Issues

Good afternoon Afrisight. I was opportuned to find the withdrawal option available this afternoon and I've been trying to withdraw but it has been given me issues. When I used the Sochitel option, it'll show top-up successful but it'll bounce back to my account and I've not been credited on my line either. I've messaged the support many times but it wasn't attended to.

March 26, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Sorry to hear you're having trouble with the withdrawal. We've noted the issue with Sochitel and will look into it. We have requested your details, please provide them to us so we can assist you accordingly 😊.

Rated 5 out of 5 stars

I give afrisight 5 stars because I…

I give afrisight 5 stars because I didn't have any issues with my rewards and payouts,even though surveys take a bit of time to pay,but they are reliable.I have made these withdrawals and no complaints...so far so good.

March 26, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Glad to hear everything's been smooth for you 😊. Thanks for the 5-star rating and for being a loyal Afrisight member!

Rated 1 out of 5 stars

Can't withdraw and surveys not credited to my account

I have tried several times to withdraw to my number, but no amount is credited even after getting the notification that the payout was successful.
I have also taken several surveys, but after finishing, they do not show up in my pending reward. Some do show up, but the reward amount is reduced from the initial amount before I took the survey. This situation is very disappointing.

March 25, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 4 out of 5 stars

Great Platform with Noticeable Improvements

This is one of the best survey sites—I really enjoy using it. I’ve noticed a lot of improvements over the past few months, which is great to see. I do wish I qualified for more surveys, though.

However, I’ve observed on three occasions that after completing a survey, I was credited less than the amount initially indicated. I encourage the team to look into this issue.

Additionally, it can be quite difficult to reach customer service whenever there is a problem with a survey or reward.

Overall, it’s a good platform with great potential, but addressing these concerns would make the experience even better.

March 26, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thanks for the honest feedback! 😊 We're glad you're enjoying Afrisight and appreciate the suggestions. We'll look into the survey payout discrepancies and work on improving customer service response times. Keep an eye on your email for updates!

Advertisement
Rated 1 out of 5 stars

My $5 was not migrated and withdrawing…

My $5 was not migrated and withdrawing airtime is not successful after several attempts not interested in the site anymore

March 26, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"Kindly provide the requested details so that we can assist you accordingly."

Rated 1 out of 5 stars

Um they are pay out is very bad they…

Um they are pay out is very bad they have a time the payout they need to everything seized I can't withdraw the payout cuz I have passed a minimum of $3 and the waste time in approving everyone to really painful months long months so that is the problem I'm having.

March 2, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

Why is it that anytime I try to request…

Why is it that anytime I try to request payout from the platform is claims successful but I receive nothing? I withdraw from sochitel airtime nothing to bank account same then it says stuff like 'adding this amount exceeds minimum amount of 10 per week". I also reached out to your support so I change my numbers and then try to request for withdrawal using the mobile money too it's been over a week no response. If you guys are not allowing us to work on the platform kindly let us know. We buy data to take your surveys and at the end we don't receive what is promised. I liked the old platform at least they were transparent and trusted😠

March 26, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Advertisement
Rated 1 out of 5 stars

Unable to make withdrawals on payout option for nigeria

Hi, afrisight I'm writing to you because I couldn't make payout from the sight and it's not only me alots of people mostly from Nigeria has been complaining about unable to make payout from sochitel but you didn't do anything about it ,is it that our time and sweat to do the survey means nothing you, how could you hold payment for close to 6 months without doing anything about it it's like you don't have value for our time more like using us because tons of have been complaining about the same yet you made no changes about and you were not like this before if I could remember I've been doing survey on afrisight for 4years so what no changes...the reloadly option is airtime pay out is not available for Nigeria and Sochitel that's available is rejecting the payout option.. kindly do something about this

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, the credit/balance did not last for more than half an hour.

March 25, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Advertisement
Rated 1 out of 5 stars

I do not know why Afrisight refused to… here is the details you requested for Afrisight . I have added my details

Updated with details

I do not know why Afrisight refused to attend to all my concerns .

1) I got money on my wallet I cant withdraw. Because they refused to change my acct details that I applied for over 3months now.

2) I cant use the money in my wallet to recharge my number. It will show successful but the money will not be deducted nor credit to my phone .

3) I will complete survies, the not will not reflect in my wallet nor will i see it on my pending .

Please find time to address these issues as soon as possible.

Your positive responses assuring and ratifying this concerns will be appreciated.

This are my Acct Details
My acct details are :
Bank Name : Access Bank
Acct No: 0021891957
Acct Name: Richard Madumere

Regards
Richard

March 25, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 5 out of 5 stars

Fast and conveniece

Fast and conveniece. But they need to work on reward, sometimes it takes a month to receive reward on dashboard.

March 24, 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for the positive comment. We'll work on processing rewards faster, but please note that rewards typically take 2-4 weeks to process after survey completion 😊.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look