Amber Arch Reviews 137

I have completed almost three thousand mystery shops both video and report assignments since 2016. Almost 200 of those were for Amber Arch. I have always found them to be professional, understanding and personable. I have noticed some hateful reviews which are obviously from shoppers who did not follow instructions properly. We all make mistakes and once or twice I misread the brief or had technical problems with my equipment, and on those rare occasions the staff always treated me fairly and would try to get the assignment passed by the client, where possible. As a shopper you cant expect to be paid if the client won't pay Amber Arch. As an independent contractor, you have to TAKE RESPONSIBILITY, FOLLOW THE BRIEF AND DO IT RIGHT and you will be paid. I can absolutely recommend Amber Arch if you are looking for mystery shopping work.

I have worked for Amberarch for over 12 years. I have done all types of shops for them, including report-based shops (which I rarely do as I don't like writing lengthy reports). That is the nature of report-based shops, so when I do choose them, I know what is expected. I have done audio visits and video visits, has there ever been a time when there have been issues yes, have there been times when the job has been rejected yes..and invariably it has been my error, I just suck it up and make sure I don't make the same mistake next time. I could make comparisons with other companies but that wouldn't be accurate because each company is an entity in itself, do I like it when shops are cancelled no, but firstly I am made aware in the brief that this could potentially happen and when I'm notified of this I don't want to waste my energy over something I can't control. I find the company very easy to work with, I have always been paid money due, on time. Their fees are similar to those of their competitors overall I would say they are as good if not better than most MS companies.

I've been a mystery shopper with Amber Arch for a few years and have completed many assignments. I have always been paid for the work in a timely fashion. The team are friendly, approachable and helpful. I'd recommend working with them if you are a reliable and professional mystery shopper.

Hello. No complaints at all from me. Cheerful folks in the office who are keen to help and get back to me very promptly if I have any task related queries. Some tasks pay very well for the time needed. A good variety of tasks on offer. I have done over 100 tasks for Amber Arch and none have been rejected. I don't understand why some folks get upset with them as other mystery shopping companies can be really pedantic and that is not the case here. Would recommend.

I’ve worked with Amber Arch for over a year and I am extremely happy with the amount they pay for each job. I believe they are one of the highest paying mystery shopping company in the UK.

I’ve done many jobs for them over the last year and their communication has been great, even at weekends for emergencies. The charities they work with do tend to cancel last minute but this is explained clearly prior to taking the job.

I’m very grateful for the amazing work they do as a whole with a special shoutout to Pamela and Stephanie.

I love working for Amber Arch! I’ve been mystery shopping for 22 years and they are one of my favourite companies! Everyone is very helpful and friendly! The pay is decent and interesting assignments! Don’t pay any attention to to those negative reviews! Clearly didn’t read the brief’s, so their own fault!

I have worked with Amber Arch for many years. They are always helpful and friendly. The visits are varied and well paid. I feel that I have got to know Stephanie and Pamela from our phone calls. I’m always happy to see an email from them.

I have worked for Amber Arch for many years. I find all the staff lovely and friendly and have a built up a great rapport with Pamela and Stephanie. They always pay on time and are always available over the phone if I have any problems. Communication is excellent. Their work is varied and interesting and I get to travel a lot. I would highly recommend this professional company and lovely staff. I feel very valued as a team player.
Barbara Tetlow

I have been working with Amber Arch for a while now, and they are one of the better MSCs in my experience. They pay well - especially video work - and all my dealings with them have been good. The team is friendly, helpful, and always responsive.

Yes, some of the charity jobs may get cancelled at late notice - it has happened to me a few times - but this is VERY clear on the briefs supplied and that you need to wait until a certain time until you can be sure that the site is staffed that day.

I have been working for this company for many years now and have never had a problem with communication, payment or professionalism. In fact, I would highly recommend them as a company to work for. They are fair and friendly.

Angela B

I have worked for Amber Arch for a number of years and can not rate them more highly. They are so easy to contact by phone or email and the responses are always friendly and helpful, nothing is ever too much trouble. I would highly recommend them.

After working with Amber Arch for just over a year, I can confidently say that they are a wonderful company to collaborate with, and I have genuinely enjoyed my time here.

All of the assignments come with clear and straightforward guidelines, often accompanied by examples. This clarity helped me understand exactly what details the reports required, allowing me to complete tasks confidently and accurately.

The staff are friendly and helpful, and the communication has been exceptional. Whether I reach out via phone or email, their team is consistently responsive and supportive. This level of assistance makes the entire experience smooth and stress-free. Whenever I go to a mystery shop, I know there's someone available to contact if any issues arise, even outside of office hours.

One of the best aspects of working with Amber Arch is their competitive pay, which is consistently reliable. Every payment and reimbursement has been processed promptly and accurately. I have never experienced delays or missing payments.

I have worked for Amber Arch for a few years now, I have found their pay rates to be very competitive compared to other companies also communication is spot on, any potential problems whilst on a job are dealt with straight away which really helps. I have a good relationship with all the staff members, all are amazing and helpful, definitely one of my favourite companies to work for!

Great company to work for.
Well paid assignments, easy to follow briefs, with great shopper support. Someone is always available to answer the phone if I have question or need support, which in my book is invaluable! They look after you well when things don’t go to plan and make you’re compensated for your, time, effort and travel.
Having worked with Stephanie and the team for many years now I can 100% recommend them.

I have worked with Amber Arch for some years now and have slowly built up a good working relationship with the staff (Steph, Pam, Rachael). Sometimes I have had a gig whereby the clients' staff have not been present but the guys in the office have not been informed. This is of course frustrating but cannot be blamed on the staff. Sometimes, I'll call the office and you can tell that the staff are under pressure, the key advice here is not to take it personally.
The pay has improved and I like that they have managed to change the report structure when you do a video survey which means that all you have to do is just confirm that you have managed to video the survey. Fabby! The only (minor) gripe I have is that we have to use the WeTransfer for the video uploads but I have been informed that the company are working on the possibility of using a different mode of upload.
You now get paid a lot quicker; when I first started with AA, you had to wait from 6 -8 weeks once you had completed the survey. What I do not understand is why some shoppers apply for a job and know that they are expected to submit the report that day but the staff still have to chase after the shopper for the survey. I have found that if you explain there may be a delay in submission the staff are happy to assist. I think the point here is; that when you apply you cannot guarantee that you will always get the survey but the more you apply the more the staff become aware that you are keen to work. Happy shopping guys!

My experience working with Amber Arch this year has been excellent.
Assignments are varied and interesting and well communicated.The website is easy to navigate and instructions are clear for each assignment.
The staff communicate promptly in a friendly and engaging manner.I feel genuinely appreciated for my efforts.
I have been able to schedule tasks easily into my spare time.
When issues on an assignment have arisen it has been easy to seek further advice via telephone.
Payments are issued on a regular basis at least once a month and the website allows you to see what tasks a payment is made up from.
You are made to feel that you are working alongside Amber Arch in worthwhile tasks that change organisations for the better

One of the.best Mystery shopping companies to work for. Fees are good and pay on time. Very helpful at all times and good at communication. Have been working with them for over 10 years and Will continue working for them in the future. Keep up
The good work.

I've been mystery shopping for Amber Arch for quite some time now and they're definitely among my favourite companies to work with. They are always easy to get a hold of and their assignments are very well coordinated. I've never once had a visit rejected by them and have always been paid on time. It's been an absolute pleasure working with them.

I think it's worth noting that being a mystery shopper isn't a full time job (not for most people anyway). On the odd occasion I have put my name down for a shop they have always been very prompt in replying and more often than not with a positive allocation. Steph and Pamela deserve a special mention. They are very efficient, on hand to answer queries and provide guidance where needed. Most importantly of all they are friendly and courteous.

I have been working with this company for several years and it’s been a great experience. Their communication is exceptional, ensuring clarity and efficiency at every stage. The staff are always approachable, professional and willing to assist, making interactions seamless and pleasant. Additionally, payments are processed promptly, which adds to the overall positive experience. I highly recommend them for their reliability, and outstanding service.