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Anchor Vans - UK's Van Dealer of the Year Reviews 

2,009
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and professional throughout the entire purchasing process, making interactions completely stress-free. Consumers also appreciate the smooth vehicle handover, detailed communication, and the consistently high quality of the vans available. Some reviewers were not happy with the communication and after-sales support after taking delivery of their vehicles. A few people mentioned encountering unexpected mechanical problems, fluid leaks, and facing difficulties getting prompt assistance to resolve them. However, these situations represented isolated frustrations compared to the overwhelmingly positive feedback overall.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, with reviewers consistently praising their professionalism,... See more

Service

Clients share positive opinions on service, frequently praising the smooth, efficient process and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, noting that buying a vehicle is typically stressful... See more

Product

Reviewers mention positive feedback about product, noting that vehicles arrive spotless, exactly as... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used anchor vans back in 2020 which was faultless we have just driven back another van today all organised by Calvin a credit to your company for sure .Everything from our initial conversation... See more

Company replied

Rated 5 out of 5 stars

Helpful and stressfree from start to finish,Matthew is a credit to the Anchor Vans Team.Only grumble is no handbook/service book supplied with purchase,and only one key.Been given a number to have an... See more

Company replied

Rated 5 out of 5 stars

Kane made the process and switching between my car and my new van extremely easy, everyone involved in the process kept me updated as things were going and made the process smooth. I would recommend A... See more

Company replied

Rated 5 out of 5 stars

The purchase of our Vivaro van was painless from start to finish. Calvin was second to none, kept us updated during the purchase, everything discussed during the sale was carried out in a professional... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Car Service
  5. Diesel Engine Dealer
  6. Ford Dealer
  7. Used Truck Dealer

Written by the company

With over 35 years of experience, Anchor Vans has established itself as the UK's largest and most trusted independent used van retailer. We proudly offer nationwide delivery, bringing your next van directly to your doorstep. Experience the convenience of purchasing from the UK's premier used van hypermarket, where quality and customer satisfaction are our top priorities.

We're the UK's Van Dealer of the Year

Written by the company

2024 MotorTrader Independent Dealer Awards
We're honoured with the prestigious title of "UK Independent Van Dealer of the Year," sponsored by Mann Island, at the 2024 Motor Trader Independent Dealer Awards. The awards ceremony took place at the Eastside Rooms in Birmingham, bringing together industry leaders to celebrate excellence in the independent dealer sector. The event recognized the outstanding achievements of independent dealers across the UK, and Anchor Vans emerged as a standout performer in the highly competitive category.
Why buy from us?
UK's largest & most trusted used van retailer. Anchor Vans is the UK's largest and most trusted used van retailer. With our unbeatable guarantees, competitive finance rates, and commitment to outstanding customer experience, we prioritise your satisfaction in every step of your van-buying journey. Same-Day Purchase Hire Purchase Experience the Anchor Vans Difference
Anchor Vans, ensuring transparency & peace of mind.
Comprehensive HPI® Check At Anchor Vans, we prioritise transparency and your peace of mind. Every used van in our stock undergoes a thorough HPI® Check, provided by HPI Ltd. This ensures you’re fully informed about the vehicle's history and can buy with confidence. The HPI® Check examines records from trusted sources, including the DVLA, police, finance, and insurance companies. It serves as your first line of defence against potential fraud, giving you confidence in your van’s history and reliability.

How we look after you

Our care packs are applied to every vehicle sale and is designed specifically for your convenience, peace of mind and represents great value.

Our care packs are applied to every vehicle sale and is designed specifically for your convenience, peace of mind and represents great value.
All of our used vans benefit from a thorough pre-delivery inspection and our refurbishment programme. We pride ourselves on our first-class vehicle preparation. Consequently, if we have missed something we want to pay for it, not you! After the first 3000 miles or 3 months (whichever is sooner) our return-to-base cover expires. but you can upgrade to an excellent 15 or 36-month renewable guarantee for just a few pounds a week. Set a reminder in your calendar or add it to the price of the van on the day of order Our Care Pack is applied to every vehicle sale, designed specifically for your convenience and peace of mind. £299 or £6.79 p/m + VAT Full pre-delivery inspection A minimum of 6 months MOT Arrangement of 12 Months complimentary AA roadside assistance 1/4 Tank fuel from leaving site 3 Mth/3k-mile return to base warranty, whichever sooner

Contact info

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Anchor Vans - UK's Van Dealer 2024

UK's Largest, Best and Most Trusted used van retailer!

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,009)

312 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently bought a van from Anchor…

I recently bought a van from Anchor vans, Massive thank you to Chris for all your help! He had great communication, knowledge and was very friendly throughout the process. Would definitely recommend to anyone looking to buy a van!

July 28, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your fantastic review! We’re delighted Chris made the process friendly and straightforward. We really appreciate your recommendation!

Rated 5 out of 5 stars

Great service

Great service. All sorted in one visit 😊

July 31, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the 5-star review! We hope to assist you again in the future.

Rated 5 out of 5 stars

Nice guy

Nice guy, was transparent

July 31, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the 5-star review! We really appreciate your feedback.

Rated 5 out of 5 stars

Great service

Excellent service from Calvin throughout our recent van purchase.
The vehicle exactly what we wanted, the process and communication faultless.
Would not hesitate to recommend.

July 28, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your excellent review! We’re delighted Calvin provided great service throughout and that you found the whole process smooth and faultless. We hope you enjoy your new van!

Rated 5 out of 5 stars

Amazing service & very helpful

I bought a van around 4 weeks ago and quickly realised it was not what I needed. I called & spoke with Matt, explained my situation and he was more than helpful. He did not rip me off and gave me a great price on a new van. I am extremely happy with their service.

July 25, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your fantastic review! We’re delighted Matt was able to understand your situation, offer a fair solution and help you find a van better suited to your needs.

Rated 5 out of 5 stars

Matthew was brilliant straight forward…

Matthew was brilliant straight forward and to the point, very helpful and excellent customer service highly recommend.

July 23, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your great review! We’re pleased Matthew provided straightforward, helpful service and made your experience a positive one.

Rated 5 out of 5 stars

Easy helpful buying experience

Easy process help at the end of the phone to answer any queries. Reliable service friendly and professional agent

July 6, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind review! We’re pleased to hear the process was easy and that our team was friendly, professional and always available to help.

Rated 5 out of 5 stars

Clearly reputable company

Clearly reputable company - excellent service. Steve,who delivered, it is an excellent example of the service attitude.

July 17, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind review! We're delighted to hear you had an excellent experience and that Steve's service stood out. We'll be sure to pass your comments on to him. Enjoy your new vehicle, and thank you for choosing Anchor Vans.

Rated 5 out of 5 stars

Amazing service

As always, Chris Rollason made the whole part-exchanging process so easy.
Our first go to when looking for new vans. Fast, easy delivery process and great communication throughout

July 15, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your continued support! We’re delighted Chris made the part-exchange process quick and easy once again. We really appreciate the fantastic feedback and look forward to helping with your next van!

Rated 5 out of 5 stars

a very good and experienced team and…

a very good and experienced team and very kind I recommend with great confidence in special Chris and Gary

July 16, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind words and recommendation! We’re delighted Chris, Gary and the team made such a positive impression.

Rated 5 out of 5 stars

I recently purchased a Ford Transit…

I recently purchased a Ford Transit Custom through Kane at Anchor Vans. Kane was incredible from start to finish, he made the whole process seamless and even had my van delivered to my home address. I cannot fault the level of service I have received and would like to say a massive thank you to Kane and his team at Anchor Vans. I would recommend Kane and Anchor vans to anyone looking to buy a quality used van.

July 16, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the fantastic review! We’re delighted Kane made the whole process seamless and arranged delivery to your home. We really appreciate your recommendation and hope you enjoy your Ford Transit Custom!

Rated 5 out of 5 stars

Second van I have now bought from…

Second van I have now bought from anchor vans just bought a Toyota proace from Matthew great experience form start to finish ,also got a free ice cream from the boss 🍦

July 15, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for choosing Anchor Vans again! We’re delighted that Matthew made the whole process so smooth and that you’re happy with your Toyota Proace.

Rated 5 out of 5 stars

Helpful friendly informed advice

Helpful friendly informed advice

July 8, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thanks for the 5-star review! We will be sure to pass on the kind words to Chris.

Rated 5 out of 5 stars

Great service

Great service, and very efficient.

July 13, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the 5-star review! We really appreciate it.

Rated 5 out of 5 stars

We dealt with Chris Rollasom on this…

We dealt with Chris Rollasom on this van purchase. Communication was excellent and we received first class proffesional handover from Chris.

Highly recommended

July 8, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the lovely review. We’re really pleased to hear Chris provided excellent communication and a first-class, professional handover. We hope you enjoy your new van and really appreciate you choosing Anchor.

Rated 5 out of 5 stars

Anchor bought my car through Motorway…

Anchor bought my car through Motorway and gave me a fair price that was higher than any part ex offer. Was collected by Steve who was extremely courteous and professional. No haggling on price on collection as everything was in accordance with pictures and docs uploaded into Motorway

July 6, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the great review. We’re really pleased to hear you were happy with the price offered through Motorway and that the collection process was smooth and straightforward. Steve will be delighted with your kind comments. Thanks again for choosing Anchor.

Rated 5 out of 5 stars

Great service

Great service. Thanks Chris.

July 5, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thanks for the 5-star review! We will pass on your kind words to Chris.

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