Appeal Shading Reviews 

1,948
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff who arrive promptly, work efficiently, explain how everything operates, and leave the working area extremely clean and tidy. Consumers also appreciate the exceptional quality of the products, noting that items like blinds and awnings are well-designed, sturdy, and beautifully enhance their living spaces. However, some people mentioned persistent issues with after-sales support and ongoing difficulties with faulty items long after the initial fitting. A few reviewers noted that getting timely assistance for product defects and repairs proved frustrating once the installation was completed.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the professional, efficient, and knowledgeable... See more

Service

People report overwhelmingly positive experiences with the overall service, highlighting prompt arrivals and... See more

Product

Customers consistently note positive experiences with product quality and design, describing the blinds,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the work is consistently completed to a... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and super efficient process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional and knowledgeable sales person , Alan Robinson the surveyor and fitter of our front door blinds was so helpful and did a fantastic job of fitting them. Alan R is friendly and he... See more

Company replied

Rated 5 out of 5 stars

The whole process from start to finish was exceptional. Molly was extremely knowledgable and professional and helped choose the correct product for our terrace. A special mention also to the fitt... See more

Company replied

Rated 5 out of 5 stars

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he vis... See more

Company replied

Rated 5 out of 5 stars

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make su... See more

Company replied


Company details

  1. Blinds Shop
  2. Conservatory Specialist
  3. Window Treatment Store

Written by the company

Appeal has over 30 years experience of supplying powered window blinds, conservatory blinds, window shutters, retractable insect screens and awnings to homes across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,948)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product did not perform as sold and company won't engage

We had fly screens installed on windows and a door. Whilst we are very happy with the window screen, we feel we were mis-sold the door screen. During the sales process we made it clear that we were worried our dogs would run through the screen and tear it. We were shown a video of the screen retracting if it was hit. However our door does not do that because it was 'a different specification' to the demo. This was not stated at the time or made clear at any point in the process. To make matters worse we have tried to engage with Appeal to resolve this matter but apart from an initial explanatory email they have refused to reply. Very disappointing customer service as on the whole the product is good quality.

November 10, 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for providing your feedback. We are sorry that you are disappointed with the insect screen we installed.

We have passed this on to the relevant department and somebody from the management team will be in contact with you soon.

Best regards,
The Appeal Shading Team

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Rated 5 out of 5 stars

Excellent service

Rachel Giles and Dan Powell were both excellent.
Rachel came out a couple of times to answer our questions and arranged for samples etc Dan who did the survey and install was first class, on time and a very neat worker. Everything set up and explained clearly. We would highly recommend both Rachel and Dan.

March 23, 2026
Unprompted review
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Reply from Appeal Shading

Thank you for your review. We're happy to hear that Rachel and Dan provided an excellent service. We hope you enjoy your new blinds, and we'll be sure to pass your feedback on to the team!

Kind regards,
Appeal Shading
(Ref: 153361)

Rated 5 out of 5 stars

Everything was smooth and well managed

Everything was smooth and well managed. The quality is amazing and Ryan the installer was great

March 20, 2026
Unprompted review
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Reply from Appeal Shading

Thank you for your feedback. We're thrilled to hear that you had a great experience with Ryan and the team, and that you're happy with your new blinds!

Kind regards,
Appeal Shading
(Ref: 153543)

Rated 5 out of 5 stars

Excellent work from Dariusz very quick…

Excellent work from Dariusz very quick installation

March 20, 2026
Unprompted review
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Reply from Appeal Shading

Thank you for taking time to leave us a review. We're glad to hear that Dariusz has provided an excellent installation experience, we'll be sure to pass this on to him.

Kind regards,
Appeal Shading
(Ref: 153565)

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Rated 5 out of 5 stars

Had insect screens fitted by this great…

Had insect screens fitted by this great family run company. Smooth transactions from sales to the completed job.
Fitter, Alan Robinson did a lovely job - even though in our old house, walls etc were not quite straight, so fitting the door screen was not quite straight forward !!
Really pleased that we will be bug-free this summer. Thankyou!

March 19, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We appreciate you taking the time to leave us your feedback. We're thrilled that you're happy with your new insect screens and your installation experience! We'll be sure to share this with Alan and the team.

Kind regards,
Appeal Shading
(Ref: 153539)

Rated 5 out of 5 stars

Paul coomber

Paul coomber
Excellent work
Very professional
Very happy
Highly recomended

March 19, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review, we're happy to hear that Paul provided such a professional and great service. We'll be sure to pass this on!

Kind regards,
Appeal Shading
(Ref: 153495)

Rated 5 out of 5 stars

Excellent service again!

Excellent service again! 6 years after our previous awning was fitted.
Bev from Sales was excellent. Leon and Glenn were a great team. Very communicative and good workers . Very tidy and took the 4 1/2 hours as stated. Another quality fitting of 2 matching awnings.

March 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review, and your continued trust in Appeal! We're so glad that you're happy with your new awning and that our team provided excellent service. We'll be sure to pass on your feedback to Bev, Leon, Glenn and the team!

Kind regards,
Appeal Shading
(Ref: 152797)

Rated 5 out of 5 stars

Alan R did a great installation of our…

Alan R did a great installation of our roof lanterns and window blinds. He worked cleanly and proficiently and explained the remote control mechanism.

March 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that you had a great installation for your new blinds, we'll be sure to pass your feedback on to Alan!

Kind regards,
Appeal Shading

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Rated 5 out of 5 stars

Dan did a fantastic job

Dan did a fantastic job, clean worker, and communicated very clearly throughout. I would recommend him and Appeal 100%.

March 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We appreciate your recommendation and are glad that Dan provided an excellent installation experience, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading

Rated 1 out of 5 stars

I’m sorry say but these are the worst…

I’m sorry say but these are then worst blinds we have purchased in the 30 years we have had blinds in our home. Comparing Appeal Shading with Thomas Sanderson and Hilary’s blinds. These blinds are cheap. Keep breaking down. They’re too heavy and the mechanism for pulling them down keep breaking. We are older people who cannot keep climbing up our Windows to keep refitting the mechanisms to draw the blinds down. Some are totally stuck and cannot be pulled down OR up at all.
I don’t k ow what magic those who have given 5 stars are experiencing but we are terribly disappointed. On top of it all they are so incredibly expensive. Awful blinds. People who work for the company are nice but that’s about as far as it goes.

February 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for providing your feedback. We are sorry that you are disappointed with the blinds we have recently installed.

We can confirm that we have received your email of complaint and it is currently being reviewed.

We will be in touch in the next few days to update you.

Best regards,
The Appeal Shading Team

Rated 5 out of 5 stars

Julian - Electric Blind from Appeal

We recently had our electric blinds installed by Julian from Appeal Blinds Group and we couldn’t be happier with the whole experience. Julian was an absolute pleasure to deal with from start to finish. He’s a wonderful man with a genuinely lovely personality, which made the whole process feel easy and relaxed.

He was professional, knowledgeable and clearly takes a lot of pride in his work. The installation was smooth, tidy and done to a really high standard, and he took the time to make sure everything was working perfectly before he left.
It’s not often you come across someone so friendly, reliable and passionate about what they do. Julian is a real credit to Appeal Blinds Group and I wouldn’t hesitate to recommend him to anyone thinking about getting electric blinds installed. Fantastic service all round! 👏
Makes me wish I had more gable windows to fill!! 😆😆

March 16, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your kind review. We're so pleased that you are happy with your new blinds and that Julian left such a good impression! We'll be sure to pass on your feedback to him and the team.

Kind regards,
Appeal Shading
(Ref: 153414)

Rated 5 out of 5 stars

Paul coomber did a very good job and…

Paul coomber did a very good job and was very courteous clean and tidy ; would recommend the company have used many times before.

March 16, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased that Paul provided a great installation experience and we truly appreciate your recommendation!

Kind regards,
Appeal Shading
(Ref: 153480)

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Rated 5 out of 5 stars

Paul Coomber was very quiet

Paul Coomber was very quiet , pleasant and efficient and has left the house clean and tidy. Thank you

March 13, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review! We're so glad that you had a great experience with your installation and we'll ensure we pass on your thanks to Paul.

Kind regards,
Appeal Shading
(Ref: 153226)

Rated 5 out of 5 stars

A great product with good service

A great product (awning) with good service from the initial discussion to the survey meeting and finally to installation today by Matt & Andy. Very pleased with the product and the service delivered

March 12, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that you're happy with your new awning and that you had a great experience with Appeal! We'll be sure to pass this on to Matt, Andy and the team.

Kind regards,
Appeal Shading
(Ref: 153392)

Rated 4 out of 5 stars

Good quality products

We have used Appeal Home Shading in the past and are very happy with the quality and look of the products.
The process does take a number of weeks from the point of order to installation but the communication is excellent and you are kept fully informed.
Installed by Paul Coomber who explained everything thoroughly. Very happy with the end result.

March 12, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased that you have put your continued trust in us and that you're happy with the end result! We'll be sure to pass on your feedback to Paul and the team.

Kind regards,
Appeal Shading
(Ref: 153435)

Rated 5 out of 5 stars

We purchased three automatic blinds…

We purchased three automatic blinds from Appeal Shading the other year, unfortunately we experience a problem with one of the blinds. On contacting their service department they could not have been more understanding and helpful. An engineer was dispatched (Julian) who attended immediately and ascertained the problem which was dealt with it in a very efficient and professional manner. It is unusual these days to find a company who offer such good customer aftercare. I cannot recommend this company highly enough, if you are looking for blinds of a high quality then you could do no better than contacting Appeal.

December 11, 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're so pleased we were able to come out and resolve the issue for you. We appreciate your kind words and will be sure to pass on the feedback to Julian and the team!

Kind regards,
Appeal Shading
(Ref: 143433)

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Rated 5 out of 5 stars

Paul Coomber efficiently installed the…

Paul Coomber efficiently installed the beautiful blinds in our conservatory. The whole process was smooth and communication excellent.

March 11, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy that the whole installation experience was a positive one and we'll be sure to pass this on to Paul and the team.

Kind regards,
Appeal Shading
(Ref: 153456)

Rated 5 out of 5 stars

Quality awning expertly fitted by Charles & Tom

After moving into a fabulous new house in Cornwall we decided we needed an awning outside our massive 5 pane bifold doors. We had a few people come round to show us products and provide a quote but Appeal impressed us the most. The awning was fitted today and it looks fabulous. The quality and sturdiness of the product cannot be faulted.
The fitters Charles & Tom kept us informed about arrival time and they acted very professionally, demonstrating their expertise by completing the job very efficiently. They were very polite and explained the features of the blind very well. We are looking forward to using the awning and would highly recommend this company and all their products.

March 11, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We truly appreciate you taking the time to leave us your feedback. We're very glad to hear that you had a great experience with our team and that Charles and Tom did a great job! We'll be sure to pass this along and we hope you enjoy your new awning.

Kind regards,
Appeal Shading
(Ref: 153170)

Rated 5 out of 5 stars

Allen R

Allen R. Absolutely brilliant, did a great job and was lovely. His suggestions and attention to detail made a satisfactory customer.

March 11, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased Alan left such a good impression and that you're happy with the installation, we'll be sure to pass on your kind words.

Kind regards,
Appeal Shading
(Ref: 153536)

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