Appliances Direct Reviews 

ordered our built in microwave and opted for the free delivery in 2-3 days but were amazed when it came the next day, fantastic service.

Great experience with this company
Kept me updated on my order and delivery and the 2 delivery guys were great.took out my old machine and fitted new 1.no mess left behind.

Despite receiving an email to say the item would be delivered today, it hasn’t and I’ve wasted a full day waiting for the delivery. Upon checking with the delivery agent they’ve told me it’s not left Appliances Direct warehouse. Pretty poor service and not happy at all. I’ve been unable to speak to anyone to find out what’s happening.

Despite having ordered 5 to 6 weeks in advance of the required date I received an email the night before due to say there that my order would not be delivered. With multiple complaints and emails and calls, which included having to make concessions on the products I had ordered originally, the order was fulfilled over a week late.

As this was a commercial delivery it meant the bar I was fitting out was unable to open leading to lost revenue for the client. I will be considering a different supplier going forward.

The lads who delivered where freindly and delivered on time
The dryer is great with it having a heat pump makes all the diffrence would defo reccomend it

very quick delivery and you will actually speak with your delivery person.you will also get an email stating stating time of delivery and a code number so that delivery person know that you are recient.

Whereas AD has previously been a great company, they have now reached new levels of incompetency. The number of broken promises they have made regarding a recent transaction is absolutely unbelievable! And they’re very likely to reply to this review by “innocently” asking for the order number and more information, but this was given to them when prompted for it while submitting this review. Avoid this company, because if the transaction isn’t completely straightforward for any reason, you’ll get countless apologies and promises, but they simply won’t help you. Completely incompetent!

EDIT AFTER REPLY: As predicted in my unedited review above, their response is simply trying to kick the can down the road by asking for details that I’ve already given, and it proves that they simply spout canned responses without actually listening to what a customer is trying to say. A typical example of their polite but incompetent customer response 🤣

⭐⭐⭐⭐⭐
I’m really pleased with the MeacoDry ABC 10L dehumidifier. It’s compact, stylish and very easy to use. I particularly like the different settings, including the laundry mode, which is really useful when drying clothes indoors.

It works really well at removing moisture from the air and has made a noticeable difference. I also love that it’s not too bulky, so it’s easy to move around the home when needed.

Overall, I’m really happy with the quality and performance of this dehumidifier and would definitely recommend it. ❤️

Purchased a Ninja Woodfire Electric Pizza Oven bundle from them.
The offer stated that it included 2 sample packs of pellets and included a Ninja cover to fit,
The pellets did not arrive and the cover was completely the wrong shape for the oven.
I contacted them regarding both issues and they basically refused to accept that the offer included the pellets even though their very own advert which they sent me clearly stated they were included. On this issue, I picked up the phone and someone else refunded me the equivalent amount for the pellets which I then bought from Ninja. AD subsequently told me this should not have happened but they "wouldn't take the payment back".....
With regards to the cover, at their request I sent pictures of the box with the label, pictures of the cover NOT fitting the oven and still they refuse to accept they are wrong.
I was told that I would get a call from a manager between 0900 and 1100 on Friday 24/8. No call even after me chasing several times. I emailed their "head of customer services" with the entire email string and nothing.
Instead of simply sending me the pellets and the correct cover and then changing their website, they have created an absolute sh!tstorm.
This company is a joke!

Great no problems, thank you.
Delivery was on time

Delivery was on time and the deliverers were a couple of nice helpful chaps

Easy to order and paid for next day delivery which worked seemlessly. The price was super competetive which was a bonus. Can't fault anything.

Drive a very polite and professional and very helpful

Very good service and excellent delivery, would use again

I was very concerned about delivery as you have to carry items down a long gravel path to deliver. The delivery man was extremely kind and thoughtful and placed the radiator in a convenient place. The packaging was undamaged. I have not been able to unpack the item and it is not due to be fitted for a month, I will contact Appliances Direct if there is a problem......but would like to add the service so far, in ordering and delivery has been excellent!

Excellent service. great communication and helpful efficient delivery./installers

fair price, good quality, easy delivery

delivered on time men were polite and helpful put the machine where i wanted it and took away the rubbish.

I bought a refurbished cooker from Appliances Direct and the advertisement stated that it had been "rigorously tested by expert engineers" and "fully operational" but when it was installed by the electrician we found that there were many faults including the touch pad on the induction hob not working, the oven door not closing/sealing properly and two of the knobs had strangely been switched and were in the wrong places. Two separate Belling engineers came to try to fix the issues and but unfortunately the door could not be fixed as it didn't seal properly and we had to send it back.

It was of the opinion of the two Belling engineers and myself that the cooker had not in fact been inspected prior to delivery and that it was never suitable for sale. We needlessly spent £80 on an electrician to install a cooker that was not fixable and never going to work properly. We also spent several weeks without a fully working cooker and as a family of four, this was really frustrating.

The whole thing was a complete waste of time and money and I'm really angry at Appliances Direct for this unprofessionalism and money-grabbing attitude. When I spoke to the refund team they said that they will not refund us the £80 electrician fee as "we couldn't prove that these problems didn't happen in transit". I'll never buy anything from them again and certainly will be actively steering people away from using this company.

Delivery when expected. Easy to deal with