Another great example of top class customer service down to the smallest details. Even minor issues are treated with respect and sorted out. Once again thanks to Arighi Bianchi. First example was in... See more
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Great product choice at reasonable prices. The delivery service by ASB Delivery Services was first class, the two guys assembled our new bedroom furniture which took nearly an hour and then took away... See more
Company replied
Fitters were on time,very polite & did a brilliant job,they even repaired our sofa & vacuumed the carpets after fitting. The carpet looks lovely, we're very happy with the whole process from choosing... See more
Company replied
Absolutely beautiful flowers that look real than other top brands I have purchased from which were no where near this quality. Another added bonus is the ceramic pot that certainly adds that extra tou... See more
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Company details
Information provided by various external sources
We are famous for selling quality living, dining and bedroom furniture, flooring and accessories, and cafe bar. Our aim is to provide a great shopping experience, by offering a huge selection of furniture and a wealth of knowledge and expertise. We offer an eclectic mix of traditional and contemporary furniture styles, many of which are available to buy online at www.arighibianchi.co.uk
Contact info
The Silk Road, SK10 1LH, Macclesfield, United Kingdom
- 01625 613333
- enquiry@arighibianchi.co.uk
- arighibianchi.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Another great example of perfect customer service
Another great example of top class customer service down to the smallest details. Even minor issues are treated with respect and sorted out. Once again thanks to Arighi Bianchi.
First example was in 1993 when an anniversary gift was delivered to parents. And the consistent service has continued ever since. Once again thank you!
October 1, 2026
Unprompted review
Arighi Bianchi flooring installation - great service!
Arighi Bianchi installed new flooring in our living room this week. The flooring was installed by Luke.
We are very pleased with the flooring, which looks great.
Luke provided a fantastic service, I was very impressed. I was at home on the days that Luke installed the flooring and he arrived when he said he would, was very good at communicating and informing me of what he was doing and when, was very tidy, very professional and I really thought that he went the extra mile in terms of his customer service.
Luke came across as a really good guy and a credit to Arichi Bianchi.
We would recommend Arighi Bianchi and use them again!
October 1, 2026
Unprompted review
Reply from Arighi Bianchi
Hi Ben,
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear how pleased you are with your new flooring and the service you received from Luke.
It’s wonderful to hear that Luke went the extra mile and made the whole installation process such a positive experience. We’ll be sure to pass your kind words on to him and the Flooring team.
Thank you again for recommending us, and we hope to welcome you back soon!
Thanks,
Team AB
Ordered my furniture
Ordered my furniture. What a refreshing change to deal with a company that doesn't push you to purchase. Gemma Knowles who we dealt with was first class and definitely an asset to the company. Extremely professional and the furniture when delivered who needless to say the delivery drivers were first class to was exactly what we wanted and the colour was perfect. I also had the flooring done. Brilliant job by the fitters from first speaking with Dena who was Extremely helpful to the great communication from Michelle everything ran like clock work. Yes you do pay a little more but im not sure these days. But you get a first class service from ordering to delivery. I will certainly be sending more business to Arighi Bianchi in the future.
September 7, 2026
Unprompted review
Reply from Arighi Bianchi
Hi Christopher,
Thank you so much for such a wonderful review! We’re delighted to hear you had such a positive experience with us from choosing your furniture right through to delivery and your new flooring.
We’ll be sure to pass your lovely comments on to Gemma, Dena, Michelle, our delivery team and flooring fitters – they’ll be so pleased to hear them. It means a lot to know you felt well looked after throughout, and we really appreciate your recommendation.
We look forward to welcoming you back again soon!
Thanks,
Team AB
From the moment we first wandered into…
From the moment we first wandered into the carpet department at Arighi Bianchi, we knew we were in the right place. What began as a casual visit quickly became one of the most enjoyable retail experiences we’ve had since moving to the area. As newcomers who don’t yet know many people, our interactions with the team have felt wonderfully social, warm and genuinely welcoming — a rare and refreshing quality.
Our first impressions came from meeting Mimi and Charlotte in the interiors department who also provided an also provided an outstanding service and I’ve written a separate review about them. They took me to meetJoanne and Dina on the shop floor. Their friendliness, enthusiasm and natural ability to make customers feel at ease set the tone for everything that followed. They are the reason we chose to spend a considerable sum with Arighi Bianchi — not because we were planning to, but because they made us want to. Their outstanding customer service has been consistent, thoughtful and sincere.
One example that truly stood out was being allowed to borrow a rug and take it home to see it in situ. That level of trust and flexibility is almost unheard of these days, and it speaks volumes about how much they care about getting things right for the customer. It wasn’t just helpful — it was exceptional.
We’ve also had brilliant interactions with Paul, who has been equally attentive and knowledgeable, and with Michelle, the operations manager, whose professionalism and kindness have added to the experience. Lee, the flooring showroom manager, has been fantastic too — approachable, informed and clearly passionate about ensuring customers feel supported and confident in their choices.
What truly sets this department apart is the feeling that you’re not just making a purchase — you’re being looked after. Every visit has felt more like popping in to see friends than running an errand. There’s a warmth, a humanity and a genuine care that makes spending money here feel not only comfortable, but joyful.
The carpet department at Arighi Bianchi is a shining example of what customer service should be: personal, attentive, and rooted in real connection. Joanne, Dina, Paul, Michelle and Lee have created an environment where customers feel valued, understood and welcomed — and that is exactly why we will continue returning.
July 28, 2026
Unprompted review
Reply from Arighi Bianchi
Hi there,
Thank you so much for taking the time to leave such a wonderful and thoughtful review. It really means a great deal to us, and we’re delighted to hear how much you’ve enjoyed your experiences with the team.
It’s fantastic to hear that Joanne, Dina, Paul, Michelle and Lee have all made you feel so welcome and looked after. We’ll be sure to share your kind words with them — we know how much it means to our team to hear that their care and genuine passion for what they do has made a difference.
We particularly loved hearing that your visits have felt more like popping in to see friends than simply running an errand! That sense of personal service and connection is something we’re incredibly proud of, and it’s wonderful to know that you’ve experienced it first-hand.
We’re also so pleased that the rug loan helped you make the right choice for your home. We know how important it is to see these things in your own space, and we’re always happy when we can make the decision a little easier.
Thank you again for choosing Arighi Bianchi and for trusting us with your home. We’re so pleased to have welcomed you to the area, and we look forward to seeing you again soon!
The Arighi Bianchi Team
Burwick Sideboard and 3 tier bookshelf.
I purchased a Burwick Sideboard and a Burwick 3 tier bookshelf, on the 17th May 2026. Both items were reasonably priced but the quality was most disappointing.
The sideboard was described as wood.Birlea assembly instructions said it was pine, it was in fact chipboard.
The assembly instructions were poor.
pre-drilled holes for screws should be countersunk to bury screw heads - they were not.Illustrations 4 and 6. Central screw holes were missing on the panels for the metal drawer runners.
Instructions 20 and 22. The predrilled holes were only 2mm deep, not enough for 14 and 15 mm long screws.
The assembly time was supposed to be 45 mins for 2 people - it took considerably longer.
The book shelves had similar assembly problems, and was rather shabby.
I contacted Arighi on 2.6.26, they were not at all helpful or professional. They assured me that chipboard was wood and said all was well.
I contacted the CEO, Sarah Bianchi on two occasions, she has not responded. I contacted the company after reading their response. The matter was dealt with to my satisfaction, although I see the items on the website still state made of wood.
June 2, 2026
Unprompted review
Reply from Arighi Bianchi
Hi Pamela,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your purchase.
We're sorry to hear about the concerns you've raised regarding the assembly. If you believe there is a manufacturing fault with the product, our Customer Services team would be happy to investigate this further with the supplier and work towards a resolution where appropriate.
We also have no record of correspondence being received by Sarah Bianchi. If you did try to contact her directly, it's possible the email was sent to an incorrect email address.
Kind regards,
Team AB
We purchased flooring for our living…
We purchased flooring for our living room/dining room from Arighi Bianchi.
From the start of the process through to the finish are expectations have been beyond exceeded. From Deana in the show room whose knowledge, expertise (and patience!) we’re massively appreciated. To gent who come out to measure and Ben who installed our new flooring.
Ben is a credit to Arighi Bianchi and we would like our thanks passing on to him please. He took the time to explain everything to us, offer us choices and has treated our home with care while he’s been here. He’s been great while my 3 year old son has been gabbing to him too which means a lot to us.
Would highly recommend!
Thank you.
Georgia
Runcorn, Cheshire
June 18, 2026
Unprompted review
Reply from Arighi Bianchi
Hi Georgia,
Thank you so much for your wonderful review and for choosing Arighi Bianchi for your new flooring.
We're delighted to hear that your expectations were exceeded from start to finish. It's fantastic to know that Dena's knowledge and expertise helped you find the perfect flooring, and that both our measurer and Ben made the installation process such a positive experience.
We'll be sure to pass your kind words – we're sure they'll be thrilled to hear your feedback. It's especially lovely to hear that Ben took such great care of your home and made time to chat with your little boy too. We'll let him know he's made a lasting impression!
Thank you again for your recommendation. We hope you enjoy your new flooring for many years to come.
Kind regards,
Team AB
Great customer service
Great customer service, easy to order, good discount, loved the product
February 28, 2026
What has happened to this store
What has happened to this store? I shop there and have spent many thousands of pounds with them, because I like the service that they provide.
It has obviously changed; staff are leaving.
I have recently purchased a rug. When it was delivered, it was too small. I was told it could be changed for a bigger size. When I telephoned today, I was told that the manager said it could not be exchanged because it had been in their storage unit. I wanted to pay the extra £1,000, but I was refused. Can they really afford to lose a £1,000? I would have thought that customer satisfaction was important, so why upset a good customer? The shop is not the same, and I would think twice as to buy from them again.
May 5, 2026
Unprompted review
Reply from Arighi Bianchi
Dear Mr Shaw
We are very sorry to read this, particularly as you are a valued customer of ours over the years.
In relation to your order, we have always tried to support you wherever possible, including holding your furniture, carpets and rugs in our warehouse for 5 years free of charge, until you were ready to take delivery, something we were very happy to do as a gesture of goodwill for a longstanding customer.
With regards to the rug, as this item was purchased in April 2021, it is no longer part of our current collection, we are unfortunately unable to accept it back for refund or exchange in the usual way. However, in recognition of your loyalty, we have offered a reduced upgraded price on the larger alternative so that we can help find a solution that works for you.
Customer satisfaction remains incredibly important to us, as it has throughout our 170-year history as a family-run business, and we are sorry that on this occasion you feel let down. A member of our team would be very happy to speak with you directly to see how we can move matters forward positively.
Kind regards,
The Arighi Bianchi Team
Reply from Arighi Bianchi
Dear Debbie
Thank you for your lovely review.
We’re delighted to hear you were pleased with the service and that you love your new lamp.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
The Arighi Bianchi Team
Easy to purchase
Easy to purchase . Click and collect also easy. Item as described.
February 26, 2026
Reply from Arighi Bianchi
Thank you for your kind review.
We’re delighted to hear that you found the purchasing process straightforward and our free Click & Collect service easy to use, and that your item was exactly as expected.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
The Arighi Bianchi Team
3 stars because I was disappointed that…
3 stars because I was disappointed that the item was not in stock. The company did however phone me to tell me and apologised and reimbursed me. Disappointed as I really did want the item and can't source it from elsewhere
February 20, 2026
Reply from Arighi Bianchi
Dear Cath,
Thank you for your understanding, and we’re very sorry we were unable to fulfil your order as originally hoped.
While stock availability can occasionally be outside of our control, we always believe it’s important to speak to our customers personally wherever possible, rather than simply issuing a refund without explanation.
We completely understand your disappointment, especially when it was an item you had your heart set on, and we’re sorry we couldn’t source an alternative for you on this occasion.
Thank you again for your kind comments about the service you received, and we very much hope to welcome you back in future.
Kind regards,
The Arighi Bianchi Team
Excellent choice of very good quality…
Excellent choice of very good quality items. Straightforward ordering process on line,and staff friendly and helpful when contacted via the telephone. When the item was delivered and assembly was attempted,an issue in the manufacturing process was discovered. Arighi Bianchi were excellent in dealing with the problem, and their staff could not have been more helpful. A replacement item was delivered promptly and assembled on site by their staff . A very satisfactory outcome . Thank you all.
Kind regards
Steve and Lesley Meakin.
February 14, 2026
Reply from Arighi Bianchi
Dear Steve and Lesley,
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear that you were pleased with the quality of your purchase and found both our online ordering process and team helpful throughout. Whilst we are sorry there was an issue with the item initially, we’re pleased we were able to resolve matters quickly and provide a replacement promptly.
Delivering great service, especially when unexpected issues arise, is incredibly important to us, so your kind comments mean a great deal to the whole team.
Thank you once again for your support, and we hope you enjoy your new furniture for many years to come.
Kind regards,
The Arighi Bianchi Team
Helpful staff re e mail and phone call.
Good liaison from company re 1 unavailable item in order and them finding a suitable alternative.
March 9, 2026
Reply from Arighi Bianchi
Dear Vadra,
Thank you for your kind review.
We’re delighted our team was able to keep you informed and help find a suitable alternative for the unavailable item. We always aim to make the process as smooth as possible, even when things need to change.
We really appreciate your support and hope you enjoy your purchase.
Kind regards,
The Arighi Bianchi Team
Reply from Arighi Bianchi
Hi there,
Thank you for your lovely review! We’re so pleased to hear you’re enjoying your quirky plates – they really do make for fun conversation starters!
We hope they continue to bring a smile every time you use them.
Warmest regards,
The Arighi Bianchi Team
Great choices and customer service
Always have a pleasant shopping experience with Arighi’s as their customer service is excellent, they keep you informed about the delivery times plus the driver rings 1/2 hr before. Good quality products add up to making buying an expensive item easy, with so much choice.
February 27, 2026
Reply from Arighi Bianchi
Hi there,
Thank you so much for your kind words and for your continued support – it really means a lot to us.
We’re delighted to hear you consistently have a pleasant shopping experience and that our team keeps you well informed throughout, right down to the delivery call ahead. It’s great to know this, alongside our product quality and range, helps make those bigger purchases feel easier.
Thank you again for taking the time to share your experience – we look forward to welcoming you back again soon.
Warmest regards,
The Arighi Bianchi Team
New Carpet Excellence
Mark & Chris fitted our new carpets and were friendly, polite and professional
March 20, 2026
Unprompted review
Reply from Arighi Bianchi
Hi there,
Thank you for your kind review! We’re so pleased to hear that Mark & Chris made such a great impression – we’ll be sure to pass your feedback on to them.
It’s lovely to know the fitting experience was friendly, polite and professional throughout.
Thank you again for choosing us, and we hope to see you again soon.
Warmest regards,
The Arighi Bianchi Team
Single ottoman bed
We took delivery of the new bed the other day and the delivery guys assembled it for us really quickly. So pleased with the colour of base and headboard we chose in store. The new bed is a spare one for any visitors and looks great in the 2nd bedroom. Plenty of storage underneath for my handbags 👜
Really happy with it
January 24, 2026
Reply from Arighi Bianchi
Hi there,
Thank you so much for your lovely review! We’re delighted to hear you’re so happy with your new bed and that the delivery team got everything set up quickly and smoothly for you.
It’s great to know you’re pleased with the colour you chose in store – it sounds like the perfect addition to your second bedroom. And the extra storage is always a bonus (especially for handbags! 😊).
Thank you again for sharing your experience – we hope your guests enjoy it just as much!
Warmest regards,
The Arighi Bianchi Team
Dreadful service
As per the other gentleman’s review, we also ordered 2 couches on the 10th October 2025 with a written delivery date of January 2026. Had an enn m ail yo say the date had been pushed to early February. Rang in February as no communication from AB to be fobbed off by sales woman Sharon saying that they were now arriving at the end of March as they were stuck on a container somewhere. She blamed everyone except herself for the lack of communication stating illness and incompetent office staff. We still have had no further communication from her
March 19, 2026
Unprompted review
Reply from Arighi Bianchi
Hi there,
Thank you for your feedback. We’re very sorry to hear about your experience – the delays and lack of communication you describe are clearly frustrating, and we sincerely apologise for the way this has been handled.
We completely understand how disappointing it is to have your delivery dates moved multiple times and not receive timely updates. Your comments have been noted, and we will be reviewing our internal communication and customer service processes to ensure this does not happen again.
Warm regards,
The Arighi Bianchi Team
I was assured when I sent a friend
I was assured when I sent a friend, to collect the mirror it wouldn't be a problem,only to have them turned away empty handed
February 10, 2026
Reply from Arighi Bianchi
Hi there,
Thank you for your feedback, and we’re very sorry for the frustration caused on this occasion. We completely understand how disappointing it must have been for your friend to be turned away when they had kindly come to collect on your behalf.
While ID is sometimes required for collections to ensure orders are released securely, we appreciate this wasn’t clearly communicated to you in advance – and we apologise for that.
We’re glad we were able to resolve this for you by arranging delivery, and we hope everything arrived safely and as expected.
Thank you again for bringing this to our attention – your feedback really helps us improve our processes.
Warm regards,
The Arighi Bianchi Team
Delivery Adherence Terrible - We ordered two couches on 25th October…
We ordered two couches on 25th October 2025 and were promised early January. Rang in January prior to our 5 week holiday and were told early March 2026 Came back on 5th March to be told delivery was now w/c 23rd March.
I don't care what container problems they've got, my advice would be don't buy anything that they don't have in stock or from a UK supplier.
No comms from them, they have to be chased.
March 5, 2026
Unprompted review
Reply from Arighi Bianchi
Hi there,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delays and the frustration this caused – we completely understand how disappointing it must have been, especially with the changing delivery dates and lack of proactive communication.
Your comments are very important, and we’ll be reviewing our processes to ensure we keep customers better informed in the future. We truly appreciate your patience and hope that, once your couches arrive, they meet your expectations in quality and comfort.
Warm regards,
The Arighi Bianchi Team
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