Arighi Bianchi Reviews 2,134

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, from furniture to flooring, often noting their aesthetic appeal and durability. The staff, both in-store and delivery teams, are frequently highlighted for their exceptional helpfulness, professionalism, and friendly demeanor, making the shopping and delivery process smooth and pleasant. The delivery service itself is also highly rated for its efficiency, punctuality, and the care taken with installations and removal of packaging. However, some customers also noted occasional issues, such as receiving incorrect items or products with minor defects like worn feet. A few people experienced delays in delivery beyond the initial estimated timeframe, and some mentioned dissatisfaction with the quality of fitting work, requiring subsequent adjustments or replacements.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the flawless and exceptional service,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

We bought a sofa & a reclining chair from 2 different companies sold by Arighi Bianchi. We wanted to match or contrast fabrics. There was a very wide choice. We were helped by consultant Sue Hehir.... See more

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Rated 5 out of 5 stars

Great product choice at reasonable prices. The delivery service by ASB Delivery Services was first class, the two guys assembled our new bedroom furniture which took nearly an hour and then took away... See more

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Rated 5 out of 5 stars

Just had a flooring fitted in my dining room, hall and living room. The staff at Arighi Bianchi’s flooring department were incredibly helpful . I got a home visit and quote within days, cheaper t... See more

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Rated 5 out of 5 stars

Jamie and Rik fitted our staircase and landing carpet yesterday. They did an outstanding job, arriving at the agreed time and spent all morning (4 hours) ensuring the carpet was fitted to our satisf... See more

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Rated 1 out of 5 stars

We ordered two couches on 25th October 2025 and were promised early January. Rang in January prior to our 5 week holiday and were told early March 2026 Came back on 5th March to be told delivery w... See more

Rated 5 out of 5 stars

We ordered flooring from AB. Every part of the process was perfect. The fitter, Luke, was excellent. Obviously having almost an entire downstairs floor replacemed will cause disruption but Luke kept t... See more

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Rated 5 out of 5 stars

Absolutely beautiful flowers that look real than other top brands I have purchased from which were no where near this quality. Another added bonus is the ceramic pot that certainly adds that extra tou... See more

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Rated 5 out of 5 stars

I was extremely happy with my travertine console table and two travertine lamp tables. I had earlier bought an Arighi Bianchi travertine dining room table and matching chairs. I am very satisfied with... See more

Rated 5 out of 5 stars

Delivery guys were professional and friendly, set everything up where I wanted them and arranged the cushions nicely before leaving. Sofas are really high quality as far as I can tell from 2 days of u... See more

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Rated 5 out of 5 stars

I’m delighted with the sofa, chair and footstool we ordered and they arrived earlier than expected. The delivery team were brilliant, from the phone call to arrange delivery all the way through to... See more

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Rated 5 out of 5 stars

Fitters were on time,very polite & did a brilliant job,they even repaired our sofa & vacuumed the carpets after fitting. The carpet looks lovely, we're very happy with the whole process from choosing... See more

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Rated 2 out of 5 stars

Having purchased 2 counter stools, we decided to buy a third. We were told it would take 4-6 weeks which was fine but then learnt one had become available the next morning. Having driven 100 mil... See more

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Rated 5 out of 5 stars

Good communication throughout the purchase of a carpet. Fitters, Jamie and Nick worked tirelessly without a break for nearly 4 hours to fit our lounge, stairs, landing. They were hard working, quiet (... See more

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Rated 5 out of 5 stars

The store layout is an unhelpful maze however the friendly staff and quality of products outweigh that minor irritation. I ordered two sofas-the quality is high and represent good value. They were... See more

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Rated 5 out of 5 stars

Amazing product, fabulous service. Estimated time for availability of the item ordered was 9 to 10 weeks but it was with us with 2 weeks. Delivery was on time and pre arranged via a phone call and f... See more

Rated 5 out of 5 stars

Furniture arrived and is better than I remembered. I love it. The delivery men moved my old, heavy furniture for me and placed my new, heavy furniture in situ. They were efficient and helpful and quic... See more

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Rated 5 out of 5 stars

Arighi Bianchi deal's with any problems and goes beyond what's expected from a leading company it's friendly and professional staff it stands in my estimation among the very best. It has dealt with... See more

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Rated 5 out of 5 stars

I cannot fault the helpfulness of all the staff at the store I have been coming to the store for furniture etc for over 50 years The products I have bought have always been of great quality Wi... See more

Rated 5 out of 5 stars

I wouldn’t buy anywhere else! The quality of the goods and the outstanding customer service from every single member of staff is fantastic. Having moved house earlier this year I have bought from a lo... See more

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Rated 5 out of 5 stars

Fabulous company, I ordered furniture from them and it was so lovely that I ordered more. I get loads of comments about it. The company are fantastic, they kept me constantly updated with delivery tim... See more

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Rated 5 out of 5 stars

It was a really lousy day weather wise but Joe and Liam brought a ray of sunshine into the house as they delivered our mattress. Cheery, efficient and careful. Once again, brilliant staff from Arighi... See more

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Rated 5 out of 5 stars

Had a striped stair carpet fitted today by Jamie. Excellent quality, great fitter very happy and would definitely recommend Jamie was a very tidy worker and took all bits of carpet etc with him

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Rated 5 out of 5 stars

We ordered a carpet for our stairs and landing and experienced a professional service from start to finish. A shout out to our fitters, Tom and Jake, who are an absolute credit to your company. Than... See more

Rated 5 out of 5 stars

Thank you to Mark and Steve who did a brilliant job of fitting our bedroom carpet this week. We have had all our carpets from Arighi Bianchi as you can rely on their excellent customer service and t... See more

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Rated 5 out of 5 stars

As always from Arighi Bianchi, a great service from the 3 carpet fitters who did a first class job re-fitting some of my carpets today. They look like new! Catherine Priest

Rated 1 out of 5 stars

As per the other gentleman’s review, we also ordered 2 couches on the 10th October 2025 with a written delivery date of January 2026. Had an enn m ail yo say the date had been pushed to early February... See more

Rated 5 out of 5 stars

Always receive exceptional service from Arighi Bianchi. Great in store experience and all their delivery people are excellent. They did all our curtains, blinds, carpets, bed, sofas and occasional fur... See more

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Rated 1 out of 5 stars

We. have had 2 previous houses fully carpeted by Arighis, to our satisfaction,and our son has had 3 houses fall fully carpeted by them,again to his satisfaction. This time the carpet fitters d... See more

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Rated 5 out of 5 stars

I love Arighi Bianchi. Always really good quality and beautiful. Really perfect pieces for any style home. My dining table and chairs are beautiful. I really love the centre bowl too. I will be r... See more

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Rated 5 out of 5 stars

This was our first visit to the Arighi Bianchi store. We were considering a new 3 piece suite and were amazed at the choice available, over many floors. What I particularly liked was the fact that t... See more

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Rated 5 out of 5 stars

Really good shop to deal with, whether it be the sales staff or the delivery men, super efficient & friendly. I liked the way the delivery men were respectful, automatically unwrapped our sofas & took... See more

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Rated 5 out of 5 stars

Great service by Arighi Bianchi from choosing our new quality furniture to the delivery which happened as scheduled. A big thank you to Jonathan for the help and advice in the shop.

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Rated 5 out of 5 stars

The website was easy to navigate and I found exactly what I was looking for - a stunning ornamental stag. Delivery was very reasonably priced and the item was extremely well packaged and arrived safel... See more

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Rated 5 out of 5 stars

The whole experience from start to finish was excellent, very professional team. Asif laid the Karndean flooring in the kitchen. He worked hard and was brilliant, we love it. Thank you

Rated 5 out of 5 stars

Absolutely love our new table and chairs. From ordering with Ally, arranging delivery and set up Matt and Liam, the service has been flawless.

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Rated 5 out of 5 stars

Most attentive and informed showroom colleagues from helping to choose the correct flooring to arranging fitting. The fitting is perfect, seamlessly cut round heating pipes and into bay window area.... See more

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Rated 1 out of 5 stars

10weeks for delivery of a wardrobe and so far 8 weeks later still waiting for it to have the drawers added - no proactive communication only reactive Dates come and go - what has gone wrong g with... See more

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Rated 5 out of 5 stars

Carpet and LVT from Arighi’s through the whole house. Steve Smith in sales did a fantastic job and made the process so easy. Jamie and Nick, 10/10 on fitting, couldn’t be happier.

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Rated 5 out of 5 stars

Great service in the shop helping us with checking dimensions. Quick delivery with helpful drivers who built our bed quickly and tidily.

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Rated 5 out of 5 stars

two great delivery lads , arrived on time , good communication, cleaned up and left all the furniture in the correct position and in working order. First class service.

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Rated 5 out of 5 stars

I recently bought two kitchen stools from Arighi Bianchi and I am very pleased with them. The quality of the furniture is excellent. The style modern, yet functionable. From the first moment I... See more

Rated 5 out of 5 stars

From ordering to delivery the staff are so friendly , the sofas are fantastic and we are super happy with them. Would always highly recommend Arighi Bianchi

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Rated 5 out of 5 stars

Highly professional and efficient. Team arrived on time and worked through to completion of two large rooms requiring carpet installation. Great job, well conducted. Thankyou.

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Rated 5 out of 5 stars

Such a beautiful shop with quality products at great prices. Lovely atmosphere and super staff

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Rated 3 out of 5 stars

Very solid and suitable piece of furniture, up to Arighi's usual standard. Delivery was somewhat pricey given that I am fairly local and it was a fairly swift delivery. Pity that they waste money on... See more

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Rated 2 out of 5 stars

Monday 17th November 2025. My 74th Birthday. Where to go? Arighi Bianchi. Probably the worst customer care/service my wife and I have ever experienced in the café/restaurant. Oh Arighi; what has happe... See more

Rated 2 out of 5 stars

Purchased a Tetrad Harris Tweed suite in May 2022 from this store. In March 2025 I reported that the material on one arm of the fireside chair was going thin,which is now a hole. Tetrad said they cou... See more

Rated 1 out of 5 stars

I was assured when I sent a friend, to collect the mirror it wouldn't be a problem,only to have them turned away empty handed

Rated 4 out of 5 stars

Wasn’t as good as it should’ve been as I had to assemble the 2 chairs, It wasn’t too difficult but have paid £238 the last thing I expected was to have to assemble the furniture; Also they are not qui... See more

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Rated 4 out of 5 stars

I bought my first furniture from Arighi Bianchi some 40 years ago when I lived in Cheshire. More recently, I bought my current dining table and chairs from them also, as well as other furniture... See more

Rated 4 out of 5 stars

I bought a beautiful hall table, online, quite easily. The table is perfect, great colour & looks quite special. The only disappointment was the price of deliver, hence we collected ourselves.

Rated 5 out of 5 stars

New carpet laid today and previous flooring taken up and removed. Excellent service from beginning to end.

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Rated 5 out of 5 stars

Lovely product arrived on time. Would definitely order from this company again

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Rated 5 out of 5 stars

Lovely products, great choice and easy to purchase through the website with fast safe delivery.

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

We are famous for selling quality living, dining and bedroom furniture, flooring and accessories, and cafe bar. Our aim is to provide a great shopping experience, by offering a huge selection of furniture and a wealth of knowledge and expertise. We offer an eclectic mix of traditional and contemporary furniture styles, many of which are available to buy online at www.arighibianchi.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quality product

Easy to order and arrived without delay. Good quality product.

December 12, 2025
Arighi Bianchi logo

Reply from Arighi Bianchi

Thank you for your kind review. We’re so pleased to hear that you found the ordering process easy and that your item arrived promptly.

It’s wonderful to know you’re happy with the quality of your purchase, that’s exactly what we strive for at Arighi Bianchi.

We hope to welcome you back again soon.

Warm regards,
The Arighi Bianchi Team

Rated 5 out of 5 stars

Stunning ornamental stag, came in substantial packaging for safe delivery

The website was easy to navigate and I found exactly what I was looking for - a stunning ornamental stag. Delivery was very reasonably priced and the item was extremely well packaged and arrived safely. I'm really happy with the quality of the ornament and it was priced fairly (not cheaply) to reflect the standard of the item and the careful packaging and delivery.

December 11, 2025
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Reply from Arighi Bianchi

Thank you so much for your lovely review. We’re delighted to hear that you found exactly what you were looking for and that your ornamental stag arrived safely and well packaged.

We take great care to ensure our items are protected in transit, so it’s wonderful to know this was appreciated. It’s also great to hear that you found the website easy to navigate and felt the piece offered fair value for its quality.

We hope your new stag takes pride of place in your home, and we look forward to welcoming you back to Arighi Bianchi again soon.

Warm regards,
The Arighi Bianchi Team

Rated 5 out of 5 stars

Always great service and quality products

Such a beautiful shop with quality products at great prices. Lovely atmosphere and super staff

November 26, 2025
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Reply from Arighi Bianchi

Hi

Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the shop, our products, and the atmosphere. Your kind words about our team mean a lot, and we hope to welcome you back to Arighi Bianchi soon!

Thanks,
Team AB

Rated 5 out of 5 stars

Great book delivered carefully wrapped…

Great book delivered carefully wrapped and quickly.

November 25, 2025
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Reply from Arighi Bianchi

Hi Elaine,

Thank you for your kind feedback! We’re delighted your book arrived quickly and safely, and we hope you enjoy reading it.

Thanks,
Team AB

Rated 5 out of 5 stars

Excellent website

Excellent website. Very quick delivery. Excellent quality

November 21, 2025
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Reply from Arighi Bianchi

Hi Justin,

Thank you for your great review! We’re delighted to hear you enjoyed our website, quick delivery, and the quality of your purchase. We really appreciate your feedback and hope to welcome you back to Arighi Bianchi soon!

Thanks,
Team AB

Rated 5 out of 5 stars

Excellent products and service

From ordering to delivery the staff are so friendly , the sofas are fantastic and we are super happy with them. Would always highly recommend Arighi Bianchi

December 15, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Ali,

Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your new sofas and that our team made the whole process so enjoyable. Your recommendation means a lot, and we hope you continue to enjoy your furniture for years to come!

Thanks
Team AB

Rated 5 out of 5 stars

two great delivery lads

two great delivery lads , arrived
on time , good communication, cleaned up and left all the furniture in the correct position and in working order.
First class service.

December 15, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Chris,

Thank you for your kind words! We’re thrilled to hear our delivery team provided you with a great service and that everything went smoothly. Your feedback is much appreciated, and we hope you’re enjoying your new furniture!

Thanks,
Team AB

Rated 5 out of 5 stars

Great service and guys who delivered…

Great service and guys who delivered and assembled was very nice and polite

November 8, 2025
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Reply from Arighi Bianchi

Hi Wayne,

Thank you for your kind words! We’re thrilled to hear our delivery team provided a polite and helpful service and that everything went smoothly. Your feedback is much appreciated, and we hope you’re enjoying your new furniture!

Thanks,
Team AB

Rated 5 out of 5 stars

Amazing product

Amazing product, fabulous service. Estimated time for availability of the item ordered was 9 to 10 weeks but it was with us with 2 weeks. Delivery was on time and pre arranged via a phone call and followed up with a reminder call the day before and 30 minute update from the driver. Installation was smooth and quick assembling and placing the item exactly where we wanted. Fantastic customer service, highly recommend.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

This was our first visit to the Arighi Bianchi store. We were considering a new 3 piece suite and were amazed at the choice available, over many floors. What I particularly liked was the fact that the sales assistants were always on hand but didn't pester you like many places with "Can I help you?". When we did need advice an assistant was always readily available and they were very knowledgeable, professional and friendly. When we finally made up our mind the formalities were carried out efficiently and to our complete satisfaction.

We were warned that our chosen suite would be made to order and the manufacturer's estimate was 8 to 12 weeks delivery. It did in fact arrive after 11 weeks. When it was eventually delivered it was everything we expected and we absolutely love it. I can definitely recommend Arighi Bianchi for its first class service and top rate products.

December 1, 2025
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Reply from Arighi Bianchi

Hi

Thank you so much for your wonderful review! We’re delighted to hear that your first visit to Arighi Bianchi was such a positive experience and that you enjoyed exploring our range. It’s fantastic to know our team were helpful without being intrusive and that your made-to-order suite arrived as expected. Your kind recommendation means a lot, and we hope you continue to enjoy your new furniture for many years to come!

Thanks,
Team AB

Rated 4 out of 5 stars

The side table is very good

The side table is very good, although a bit fiddly to put together . Had to go and collect the table as you want £79 for delivery. I live 30 miles away so it was quite a journey. So I wasn’t happy about that . I would have been happy to pay £20 for delivery. But £79 is far to much .

October 30, 2025
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Reply from Arighi Bianchi

Hi Lesley,

Thank you for your feedback and for sharing your experience with your side table. We’re glad to hear you’re happy with the quality, and we completely understand your concerns about delivery costs. We’re currently reviewing our delivery pricing for smaller items to make it fairer and more convenient for customers, so your comments are very helpful.

Thanks,
Team AB

Rated 5 out of 5 stars

New carpets

Fitters were on time,very polite & did a brilliant job,they even repaired our sofa & vacuumed the carpets after fitting. The carpet looks lovely, we're very happy with the whole process from choosing to fitting & a competative price.
Many Thanks .

November 19, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Sharon,

Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with your new carpets and that our fitters provided such a thorough and professional service. It’s fantastic to know the whole process, from choosing to fitting, went smoothly. Your kind words mean a lot, and we hope you continue to enjoy your home!

Thanks,
Team AB

Rated 5 out of 5 stars

Great service and delivery guys were…

Great service and delivery guys were fantastic

November 19, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Karen,

Thank you for your lovely feedback. We’re so pleased to hear you received great customer service and that our delivery team made a positive impression.

We really appreciate you taking the time to leave a review and look forward to welcoming you back again.

Thanks,
Team AB

Rated 2 out of 5 stars

Arighi Bianchi Café; Such poor customer care/service. Why?

Monday 17th November 2025. My 74th Birthday. Where to go? Arighi Bianchi. Probably the worst customer care/service my wife and I have ever experienced in the café/restaurant. Oh Arighi; what has happened to your legendary customer care? Our last visit on the 26th September 2023 was poor, this was even worse. Sadly, we have now given up on Arighi-Bianchi. Over the years - wonderful lunches and wonderful staff who we got to know and they us. Now, but a shadow of your former self. Staff totally disinterested in the diners. Why? No excuses any more! The demise of a great lunching venue!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quality products and fantastic customer care.

November 18, 2025
Unprompted review
Arighi Bianchi logo

Reply from Arighi Bianchi

Hi,

Thank you for your lovely review! We’re delighted to hear you enjoyed our service and are happy with your purchase. Your kind words mean a lot, and we look forward to welcoming you back to Arighi Bianchi soon!

Thanks,
Team AB

Rated 5 out of 5 stars

Excellent service from start to finish…

Really good shop to deal with, whether it be the sales staff or the delivery men, super efficient & friendly. I liked the way the delivery men were respectful, automatically unwrapped our sofas & took all the packaging away. The quality of the furniture Arighi Bianchi sell is excellent & the price very competitive.

November 17, 2025
Unprompted review
Arighi Bianchi logo

Reply from Arighi Bianchi

Hi Karen,

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with both our sales team and delivery staff.

It's wonderful to know they made the delivery process easy and stress-free, and that you're enjoying your new furniture.

Your feedback means a lot to us, and we hope to welcome you back to Arighi Bianchi soon!

Thanks,
Team AB

Rated 5 out of 5 stars

Ray of sunshine on a really lousy day weather wise …

It was a really lousy day weather wise but Joe and Liam brought a ray of sunshine into the house as they delivered our mattress. Cheery, efficient and careful. Once again, brilliant staff from Arighi Bianchi.

November 14, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Elaine,

Thank you for such a lovely review. We’re delighted to hear that Joe and Liam were able to brighten a gloomy day and deliver your mattress with such care and efficiency.

We’ll be sure to pass your kind comments on to them — feedback like this means a great deal to our delivery teams and the wider Arighi Bianchi family.

Thank you again for taking the time to share your experience.

Thanks,
Team AB

Rated 5 out of 5 stars

Always excellent customer service and…

Always excellent customer service and delivery men are very pleasant and obliging.

November 11, 2025
Unprompted review
Arighi Bianchi logo

Reply from Arighi Bianchi

Hi Liz,

Thank you for your lovely feedback. We’re so pleased to hear you consistently receive excellent customer service and that our delivery team made a positive impression.

We really appreciate you taking the time to leave a review and look forward to welcoming you back again.

Thanks,
Team AB

Rated 5 out of 5 stars

Arighi Bianchi Excellence In Service

Arighi Bianchi deal's with any problems and goes beyond what's expected from a leading company it's friendly and professional staff it stands in my estimation among the very best. It has dealt with a problem which many
would have dismissed and come to very positive conclusion. Great quality stock excellent service

November 11, 2025
Unprompted review
Arighi Bianchi logo

Reply from Arighi Bianchi

Hi Antony

Thank you so much for such a generous review. We’re delighted to hear that our team was able to resolve the issue for you and go beyond what you expected.

Providing friendly, professional service and standing by our customers is something we take great pride in, so it’s wonderful to know this made a real difference to your experience. Your kind words about our quality and service mean a great deal to the whole team.

Thank you again for taking the time to share your feedback — it’s truly appreciated.

Thanks,
Team AB

Rated 5 out of 5 stars

Good firm

excellent experience

November 6, 2025
Unprompted review
Arighi Bianchi logo

Reply from Arighi Bianchi

Hi Scott,

Thank you for your feedback. We’re really pleased to hear you had an excellent experience with us.

We appreciate you taking the time to leave a review and hope to welcome you back again soon.

Thanks,
Team AB

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