Arighi Bianchi Reviews 2,134

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, from furniture to flooring, often noting their aesthetic appeal and durability. The staff, both in-store and delivery teams, are frequently highlighted for their exceptional helpfulness, professionalism, and friendly demeanor, making the shopping and delivery process smooth and pleasant. The delivery service itself is also highly rated for its efficiency, punctuality, and the care taken with installations and removal of packaging. However, some customers also noted occasional issues, such as receiving incorrect items or products with minor defects like worn feet. A few people experienced delays in delivery beyond the initial estimated timeframe, and some mentioned dissatisfaction with the quality of fitting work, requiring subsequent adjustments or replacements.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the flawless and exceptional service,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

We bought a sofa & a reclining chair from 2 different companies sold by Arighi Bianchi. We wanted to match or contrast fabrics. There was a very wide choice. We were helped by consultant Sue Hehir.... See more

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Rated 5 out of 5 stars

Great product choice at reasonable prices. The delivery service by ASB Delivery Services was first class, the two guys assembled our new bedroom furniture which took nearly an hour and then took away... See more

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Rated 5 out of 5 stars

Just had a flooring fitted in my dining room, hall and living room. The staff at Arighi Bianchi’s flooring department were incredibly helpful . I got a home visit and quote within days, cheaper t... See more

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Rated 5 out of 5 stars

Jamie and Rik fitted our staircase and landing carpet yesterday. They did an outstanding job, arriving at the agreed time and spent all morning (4 hours) ensuring the carpet was fitted to our satisf... See more

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Rated 1 out of 5 stars

We ordered two couches on 25th October 2025 and were promised early January. Rang in January prior to our 5 week holiday and were told early March 2026 Came back on 5th March to be told delivery w... See more

Rated 5 out of 5 stars

We ordered flooring from AB. Every part of the process was perfect. The fitter, Luke, was excellent. Obviously having almost an entire downstairs floor replacemed will cause disruption but Luke kept t... See more

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Rated 5 out of 5 stars

Absolutely beautiful flowers that look real than other top brands I have purchased from which were no where near this quality. Another added bonus is the ceramic pot that certainly adds that extra tou... See more

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Rated 5 out of 5 stars

I was extremely happy with my travertine console table and two travertine lamp tables. I had earlier bought an Arighi Bianchi travertine dining room table and matching chairs. I am very satisfied with... See more

Rated 5 out of 5 stars

Delivery guys were professional and friendly, set everything up where I wanted them and arranged the cushions nicely before leaving. Sofas are really high quality as far as I can tell from 2 days of u... See more

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Rated 5 out of 5 stars

I’m delighted with the sofa, chair and footstool we ordered and they arrived earlier than expected. The delivery team were brilliant, from the phone call to arrange delivery all the way through to... See more

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Rated 5 out of 5 stars

Fitters were on time,very polite & did a brilliant job,they even repaired our sofa & vacuumed the carpets after fitting. The carpet looks lovely, we're very happy with the whole process from choosing... See more

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Rated 2 out of 5 stars

Having purchased 2 counter stools, we decided to buy a third. We were told it would take 4-6 weeks which was fine but then learnt one had become available the next morning. Having driven 100 mil... See more

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Rated 5 out of 5 stars

Good communication throughout the purchase of a carpet. Fitters, Jamie and Nick worked tirelessly without a break for nearly 4 hours to fit our lounge, stairs, landing. They were hard working, quiet (... See more

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Rated 5 out of 5 stars

The store layout is an unhelpful maze however the friendly staff and quality of products outweigh that minor irritation. I ordered two sofas-the quality is high and represent good value. They were... See more

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Rated 5 out of 5 stars

Amazing product, fabulous service. Estimated time for availability of the item ordered was 9 to 10 weeks but it was with us with 2 weeks. Delivery was on time and pre arranged via a phone call and f... See more

Rated 5 out of 5 stars

Furniture arrived and is better than I remembered. I love it. The delivery men moved my old, heavy furniture for me and placed my new, heavy furniture in situ. They were efficient and helpful and quic... See more

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Rated 5 out of 5 stars

Arighi Bianchi deal's with any problems and goes beyond what's expected from a leading company it's friendly and professional staff it stands in my estimation among the very best. It has dealt with... See more

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Rated 5 out of 5 stars

I cannot fault the helpfulness of all the staff at the store I have been coming to the store for furniture etc for over 50 years The products I have bought have always been of great quality Wi... See more

Rated 5 out of 5 stars

I wouldn’t buy anywhere else! The quality of the goods and the outstanding customer service from every single member of staff is fantastic. Having moved house earlier this year I have bought from a lo... See more

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Rated 5 out of 5 stars

Fabulous company, I ordered furniture from them and it was so lovely that I ordered more. I get loads of comments about it. The company are fantastic, they kept me constantly updated with delivery tim... See more

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Rated 5 out of 5 stars

It was a really lousy day weather wise but Joe and Liam brought a ray of sunshine into the house as they delivered our mattress. Cheery, efficient and careful. Once again, brilliant staff from Arighi... See more

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Rated 5 out of 5 stars

Had a striped stair carpet fitted today by Jamie. Excellent quality, great fitter very happy and would definitely recommend Jamie was a very tidy worker and took all bits of carpet etc with him

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Rated 5 out of 5 stars

We ordered a carpet for our stairs and landing and experienced a professional service from start to finish. A shout out to our fitters, Tom and Jake, who are an absolute credit to your company. Than... See more

Rated 5 out of 5 stars

Thank you to Mark and Steve who did a brilliant job of fitting our bedroom carpet this week. We have had all our carpets from Arighi Bianchi as you can rely on their excellent customer service and t... See more

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Rated 5 out of 5 stars

As always from Arighi Bianchi, a great service from the 3 carpet fitters who did a first class job re-fitting some of my carpets today. They look like new! Catherine Priest

Rated 1 out of 5 stars

As per the other gentleman’s review, we also ordered 2 couches on the 10th October 2025 with a written delivery date of January 2026. Had an enn m ail yo say the date had been pushed to early February... See more

Rated 5 out of 5 stars

Always receive exceptional service from Arighi Bianchi. Great in store experience and all their delivery people are excellent. They did all our curtains, blinds, carpets, bed, sofas and occasional fur... See more

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Rated 1 out of 5 stars

We. have had 2 previous houses fully carpeted by Arighis, to our satisfaction,and our son has had 3 houses fall fully carpeted by them,again to his satisfaction. This time the carpet fitters d... See more

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Rated 5 out of 5 stars

I love Arighi Bianchi. Always really good quality and beautiful. Really perfect pieces for any style home. My dining table and chairs are beautiful. I really love the centre bowl too. I will be r... See more

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Rated 5 out of 5 stars

This was our first visit to the Arighi Bianchi store. We were considering a new 3 piece suite and were amazed at the choice available, over many floors. What I particularly liked was the fact that t... See more

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Rated 5 out of 5 stars

Really good shop to deal with, whether it be the sales staff or the delivery men, super efficient & friendly. I liked the way the delivery men were respectful, automatically unwrapped our sofas & took... See more

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Rated 5 out of 5 stars

Great service by Arighi Bianchi from choosing our new quality furniture to the delivery which happened as scheduled. A big thank you to Jonathan for the help and advice in the shop.

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Rated 5 out of 5 stars

The website was easy to navigate and I found exactly what I was looking for - a stunning ornamental stag. Delivery was very reasonably priced and the item was extremely well packaged and arrived safel... See more

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Rated 5 out of 5 stars

The whole experience from start to finish was excellent, very professional team. Asif laid the Karndean flooring in the kitchen. He worked hard and was brilliant, we love it. Thank you

Rated 5 out of 5 stars

Absolutely love our new table and chairs. From ordering with Ally, arranging delivery and set up Matt and Liam, the service has been flawless.

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Rated 5 out of 5 stars

Most attentive and informed showroom colleagues from helping to choose the correct flooring to arranging fitting. The fitting is perfect, seamlessly cut round heating pipes and into bay window area.... See more

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Rated 1 out of 5 stars

10weeks for delivery of a wardrobe and so far 8 weeks later still waiting for it to have the drawers added - no proactive communication only reactive Dates come and go - what has gone wrong g with... See more

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Rated 5 out of 5 stars

Carpet and LVT from Arighi’s through the whole house. Steve Smith in sales did a fantastic job and made the process so easy. Jamie and Nick, 10/10 on fitting, couldn’t be happier.

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Rated 5 out of 5 stars

Great service in the shop helping us with checking dimensions. Quick delivery with helpful drivers who built our bed quickly and tidily.

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Rated 5 out of 5 stars

two great delivery lads , arrived on time , good communication, cleaned up and left all the furniture in the correct position and in working order. First class service.

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Rated 5 out of 5 stars

I recently bought two kitchen stools from Arighi Bianchi and I am very pleased with them. The quality of the furniture is excellent. The style modern, yet functionable. From the first moment I... See more

Rated 5 out of 5 stars

From ordering to delivery the staff are so friendly , the sofas are fantastic and we are super happy with them. Would always highly recommend Arighi Bianchi

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Rated 5 out of 5 stars

Highly professional and efficient. Team arrived on time and worked through to completion of two large rooms requiring carpet installation. Great job, well conducted. Thankyou.

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Rated 5 out of 5 stars

Such a beautiful shop with quality products at great prices. Lovely atmosphere and super staff

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Rated 3 out of 5 stars

Very solid and suitable piece of furniture, up to Arighi's usual standard. Delivery was somewhat pricey given that I am fairly local and it was a fairly swift delivery. Pity that they waste money on... See more

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Rated 2 out of 5 stars

Monday 17th November 2025. My 74th Birthday. Where to go? Arighi Bianchi. Probably the worst customer care/service my wife and I have ever experienced in the café/restaurant. Oh Arighi; what has happe... See more

Rated 2 out of 5 stars

Purchased a Tetrad Harris Tweed suite in May 2022 from this store. In March 2025 I reported that the material on one arm of the fireside chair was going thin,which is now a hole. Tetrad said they cou... See more

Rated 1 out of 5 stars

I was assured when I sent a friend, to collect the mirror it wouldn't be a problem,only to have them turned away empty handed

Rated 4 out of 5 stars

Wasn’t as good as it should’ve been as I had to assemble the 2 chairs, It wasn’t too difficult but have paid £238 the last thing I expected was to have to assemble the furniture; Also they are not qui... See more

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Rated 4 out of 5 stars

I bought my first furniture from Arighi Bianchi some 40 years ago when I lived in Cheshire. More recently, I bought my current dining table and chairs from them also, as well as other furniture... See more

Rated 4 out of 5 stars

I bought a beautiful hall table, online, quite easily. The table is perfect, great colour & looks quite special. The only disappointment was the price of deliver, hence we collected ourselves.

Rated 5 out of 5 stars

New carpet laid today and previous flooring taken up and removed. Excellent service from beginning to end.

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Rated 5 out of 5 stars

Lovely product arrived on time. Would definitely order from this company again

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Rated 5 out of 5 stars

Lovely products, great choice and easy to purchase through the website with fast safe delivery.

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Company details

  1. Furniture Store

Information provided by various external sources

We are famous for selling quality living, dining and bedroom furniture, flooring and accessories, and cafe bar. Our aim is to provide a great shopping experience, by offering a huge selection of furniture and a wealth of knowledge and expertise. We offer an eclectic mix of traditional and contemporary furniture styles, many of which are available to buy online at www.arighibianchi.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product choice at reasonable…

Great product choice at reasonable prices. The delivery service by ASB Delivery Services was first class, the two guys assembled our new bedroom furniture which took nearly an hour and then took away the packaging. Even took off their shoes before they walked up the carpeted stairs. Faultless service.

October 30, 2025
Arighi Bianchi logo

Reply from Arighi Bianchi

Hi Paul,

Thank you for such a wonderful review. We’re delighted to hear you were pleased with the product choice and found our prices reasonable.

It’s especially lovely to hear your feedback about ASB Delivery Services — our delivery teams take great pride in offering a careful, professional service, from assembly to removing packaging and respecting customers’ homes. We’ll be sure to pass your kind comments on to the team.

Thank you again for taking the time to share your experience — it’s very much appreciated.

Thanks,
Team AB

Rated 5 out of 5 stars

Exceptional

Always receive exceptional service from Arighi Bianchi. Great in store experience and all their delivery people are excellent. They did all our curtains, blinds, carpets, bed, sofas and occasional furniture. Deliveries are always of time, delivered and fitted with great care. In this day and age it’s lovely to have personal and courteous service.

October 20, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Debbie,
Thank you so much for your wonderful review and for being such a loyal customer. We’re delighted to hear you’ve had consistently great experiences both in-store and with our delivery and fitting teams. It means a lot to know our care and service stand out — we’ll be sure to share your kind words with everyone involved.
Best Wishes,
The Arighi Bianchi Team

Rated 3 out of 5 stars

I’ve not received it yet and won’t for…

I’ve not received it yet and won’t for a while.

September 20, 2025
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Reply from Arighi Bianchi

Hi,

Thank you for your review. The Trustpilot email is sent automatically shortly after an order is placed, which is why it may have arrived before your furniture has been delivered.

Many of our pieces are made to order, so lead times can be longer while items are carefully crafted specifically for you. We’ll of course keep you updated on your order’s progress and will be in touch ahead of delivery.

Thank you for your patience, and we look forward to delivering your furniture soon.

Thanks,
Team AB

Rated 3 out of 5 stars

What do star ratings really mean?

Very solid and suitable piece of furniture, up to Arighi's usual standard. Delivery was somewhat pricey given that I am fairly local and it was a fairly swift delivery.
Pity that they waste money on these pointless reviews. Do companies really expect to be cited as above average? Is that above average for the industry, the town, the universe, or just for the company?

August 20, 2025
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Reply from Arighi Bianchi

Thank you for taking the time to leave a review and for your kind comments about the quality of the furniture – we’re really pleased to hear it met the high standards you expect from Arighi Bianchi.

We do understand your feedback regarding delivery costs. Our charges reflect the use of our specialist delivery teams, who handle, transport and deliver furniture with care to ensure it arrives safely and in excellent condition, even for local deliveries.

We also appreciate your thoughts on reviews. Customer feedback is genuinely valuable to us as it helps us understand what we’re doing well and where we can continue to improve, and it also helps other customers make informed decisions.

Thank you again for sharing your experience – it’s very much appreciated.

Thanks Team AB

Rated 5 out of 5 stars

Excellent service

October 5, 2025
Unprompted review
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Reply from Arighi Bianchi

HI Michael,
Thank you so much, we're delighted to hear you were happy with the service,
Best Wishes,
The Arighi Bianchi Team

Rated 5 out of 5 stars

New Karndean flooring from Arighi Bisnchi

Just had a flooring fitted in my dining room, hall and living room.
The staff at Arighi Bianchi’s flooring department were incredibly helpful .
I got a home visit and quote within days, cheaper than others I’d had, and it was fitted a few weeks later .
The fitting process went so smoothly and my floor looks absolutely fantastic.
Can’t recommend them enough

August 14, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Jo,
Thank you so much for your lovely review! We’re delighted to hear you’re so pleased with your new flooring and that everything went smoothly from quote to fitting. We’ll be sure to pass your kind words on to our flooring team — they’ll be thrilled to hear your feedback!
Best Wishes,
The Arighi Bianchi Team

Rated 1 out of 5 stars

Very shoddy carpet fitting

We. have had 2 previous houses fully carpeted by Arighis, to our satisfaction,and our son has had 3 houses fall fully carpeted by them,again to his satisfaction.
This time the carpet fitters did an appalling job. They badly scuffed all the newly painted walls( the bungalow having just been fully refurbished and extended).Consequently we had to go round touching them up.
A cupboard door in the 2nd bedroom was taken off its hinges to facilitate fitting inside the cupboard,but not refitted, and the fitters cleared off without mentioning it. So we had to get a joiner in to fit it.
3 BIG rolls of offcuts 1.5 to 1.7 metres high were left stacked up in the same bedroom, which we only discovered after they cleared off !
After fitting the carpet in the lounge they pointed out a long cut in it, necessitating a replacement. They said it was a fault line, but it looked more like it had been cut by a knife. Incredibly they didn't arrange a replacement, and it was only the following day when i rang Arighis that they became aware. Several weeks later it was replaced by a much more professional team, but it was certainly an inconvenience.
Arighis also fitted Karndean flooring in several rooms,and the hallway, where a gap was left for a floor mat. After fitting the carpets the mat was fitted and a metal surround fixed down. However this metal was raised above the Karndean making it impossible to open a wooden cupboard door. Again we had to call in a joiner, but he couldn't open it to take off the hinges and shave off 5mm from the bottom.
I'm a retired MD and if any off my staff had done such shoddy work they would have been on a disciplinary. As it was I was informed that senior management were made aware. Did I hear anything from them ? I did not!

August 7, 2025
Unprompted review
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Reply from Arighi Bianchi

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your recent carpet fitting experience did not meet the high standards you have previously received from us, and we completely understand how disappointing this must have felt, especially after refurbishing your home.
To clarify a couple of the points you’ve raised:
1. The carpet in the lounge did unfortunately have a manufacturer’s fault line. As soon as this was identified, we ordered a replacement at the supplier’s cost and arranged for it to be fitted by a new team, which we appreciate did take some weeks to come in.
2. With regards to the cupboard doors, our fitting teams are not able to cut or adjust joinery. When a door needs shaving, as in this case, our fitters always advise and provide the details of a local joiner who can assist.
3. Our team did speak with you directly at the time and kept in touch by email to organise the replacement fitting.
That said, we take on board the inconvenience you’ve described and we’re sorry this situation caused extra work and frustration for you. We’ve shared your comments with our senior management and fitting teams as part of our ongoing training to ensure our service is consistent with the standards we pride ourselves on.
We’re grateful for your many years of custom with Arighi Bianchi and hope that, despite this setback, you’ll feel confident shopping with us again in the future.

Rated 5 out of 5 stars

Carpet re-fitting

As always from Arighi Bianchi, a great service from the 3 carpet fitters who did a first class job re-fitting some of my carpets today. They look like new!
Catherine Priest

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Carpet for our stairs and landing.

We ordered a carpet for our stairs and landing and experienced a professional service from start to finish. A shout out to our fitters, Tom and Jake, who are an absolute credit to your company. Thank you!

September 8, 2025
Unprompted review
Rated 4 out of 5 stars

New flooring in bathroom and en suite

The flooring was very well fitted, the only minor issue was that the fitters turned up later than we expected. This was due to a communication breakdown and was not the fitters’ fault. Overall a very satisfactory experience.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Karndean flooring

The whole experience from start to finish was excellent, very professional team.
Asif laid the Karndean flooring in the kitchen. He worked hard and was brilliant, we love it. Thank you

August 11, 2025
Unprompted review
Rated 2 out of 5 stars

Cancer causes damage your suite

Purchased a Tetrad Harris Tweed suite in May 2022 from this store. In March 2025 I reported that the material on one arm of the fireside chair was going thin,which is now a hole. Tetrad said they could not get a matching material and could do nothing. Arighi Bianchi sent a fitter out to write a report. The report indicated that my cancer or treatment could have caused the deteriation. Which is truly incorrect according to medical websites.
If buying furniture from this company. Check that cancer does not affect the materials. Also maybe you should check before visiting friends or relatives. The comments by this company are a complete lie and has caused stress to my family. Discusting.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

10weeks for delivery of a wardrobe and…

10weeks for delivery of a wardrobe and so far 8 weeks later still waiting for it to have the drawers added - no proactive communication only reactive

Dates come and go - what has gone wrong g with this store

July 23, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Alan,

Thank you for your feedback, and we're very sorry to hear that your experience didn’t meet expectations.

We completely understand your frustration around the delays and lack of proactive communication. The damaged drawers were reported to the manufacturer on 5th June, and due to their made-to-order process, the replacements were subject to a 4–6 week lead time.

We were advised on 23rd July that the fitting appointment scheduled for 25th July had been declined, but we’re pleased to confirm that the drawers were successfully fitted on 4th August and the work is now complete.

We’re genuinely sorry for the inconvenience caused and appreciate your patience while we resolved this.

Best Wishes,
The Arighi Bianchi Team

Rated 5 out of 5 stars

Lovely product arrived on time

Lovely product arrived on time. Would definitely order from this company again

June 23, 2025
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Reply from Arighi Bianchi

Hi April,

Thank you for your lovely review! We're so pleased to hear that your accessories arrived on time and that you're happy with your purchase. It’s great to know you had a positive experience shopping with us online.

We’d love to welcome you back again soon!

Best Wishes,
The Arighi Bianchi Team

Rated 5 out of 5 stars

Jamie and Rik fitted our staircase and…

Jamie and Rik fitted our staircase and landing carpet yesterday.
They did an outstanding job, arriving at the agreed time and spent all morning (4 hours) ensuring the carpet was fitted to our satisfaction. We have bought carpets from Arighi Bianchi’s over many years and have always found that they provide good value for money and an excellent service. We wouldn’t go anywhere else. Thank you for another great job

July 16, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Dave,

Thank you so much for your kind and detailed review. We’re delighted to hear that Jamie and Rik did such an outstanding job on your staircase and landing, we'll be sure to pass on your lovely feedback to them.

It means a great deal to us that you’ve continued to choose Arighi Bianchi over the years. Your loyalty and trust are truly appreciated.

Thank you again for your support and for letting us be part of your home.

Best Wishes,
The Arighi Bianchi Team

Rated 5 out of 5 stars

I wouldn’t buy anywhere else

I wouldn’t buy anywhere else! The quality of the goods and the outstanding customer service from every single member of staff is fantastic. Having moved house earlier this year I have bought from a lot of different departments there! Tom and Jake came and laid my new carpet yesterday in the whole of the upstairs of my house and the stairs. They were very efficient; very friendly and courteous; and very tidy. I am thrilled with my new carpet and they made the whole experience very easy. They were also so respectful of my cats who are not allowed out through the front door onto the road.

July 14, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Viv,

Thank you for such a thoughtful and glowing review! It means the world to us that you wouldn’t shop anywhere else — and we’re so pleased to have been part of your new home journey across so many departments.

Tom and Jake will be absolutely delighted to hear your kind words. We’re glad they made the experience smooth and stress-free, and we love that they looked after your cats as carefully as your carpet!

Thanks again for your continued support.

Best Wishes,
The Arighi Bianchi Team

Rated 5 out of 5 stars

Thank you to Mark and Steve

Thank you to Mark and Steve who did a brilliant job of fitting our bedroom carpet this week.
We have had all our carpets from Arighi Bianchi as you can rely on their excellent customer service and that have the best carpet fitters.

July 8, 2025
Unprompted review
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Reply from Arighi Bianchi

Hi Alison,

Thank you so much for your kind words! We're thrilled to hear you're happy with your new bedroom carpet and that Mark and Steve did such a brilliant job. It's wonderful to know you've chosen Arighi Bianchi for all your carpets, your continued trust and support really mean a lot to us.

We’ll be sure to pass on your lovely feedback to the team.

Best Wishes,
The Arighi Bianchi Team

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