Planet Rentalcars (by AurumCars) Reviews 

I paid £201 yet I am told by Avis only £191 was paid. Nowhere in the paperwork does it state I needed to pay any extra. The deposit states £247 yet I had to pay £310.

Stay away!

Easy pick up, great car, excellent aftersales help.
Thank you

Our experience was terrible. We opted for the highest amount of insurance that planet rental cars offered. Then when we went to centauro they had no record of any insurance on the car and would therefore not allow us to take the car without buying their insurance for an additional extortionate cost. We are very dissappointed. This company is not legit and the car cost us over twice as much as paid for on planet rental cars. Do not use this company.

I rented a car using this platform 3 weeks before my trip. Platform cancelled 7 days after initial booking without giving a clear explanation for the cancellation with a refund. Unfortunately cancellation email went into SPAM inbox and I was left stranded at the airport when I arrived. I had to use cabs the entire holiday due to this. Never again

Perfect service. Friendly staff, did not try to sell unnecessary insurances, very quick process

Shit company to book from and a waste of time! they will not be helpful and waste so much after an insurance company tried to scammed me! i have been chasing them for 2 months for a refund and each time all i get is another lie. the first month i was chasing they said my refund would be issued within the month and then now its been over 2 months and they’re still sending me in loops!!! i have spoken to ANA sofia, JOANES, VANESSA and so many other staff members! i highly recommend taking your money elsewhere as you’ll be stuck for months after your holiday trying to get back your money! the company i booked through them is with OTOQ who made a £500+ charge for a scratch despite a full comprehensive insurance and then reassuring me that it was a mistake from OTOQ and would be resolved within a month! The charge was made on 12th may and here we are on 17th july!! such a shame that they ruin peoples holidays like this!

I hired a car on 7 June 2026 with this company via Enterprise for £162. It was a Mercedes A class. My car was in the garage and it was mum's 91st birthday. When i turned up at Enterprise in an Uber, they did not have a Mercedes A class or equivalent in fact only had 1 car on site, a mini but said that the manager would process a refund. This company will not provide a refund even though i had no car on the day. I had to get a 91 year old in Ubers for her birthday which ruined it

WARNING - Do not book.
Terrible company. Had so much trouble over last 4 months after I booked. Wasted so much of my time. Ended up with them cancelling as they said car was not available. Customer services will put the phone down on you. Do not believe anything they tell you. Your car may not be there when you go to pick it up. They are scammers!

I rented a car using this platform, then cancelled after realising a mistake. I then rebooked and was given confirmation that a specific car was available. Next day I went to the rental place only to be told there was nothing available.
I am currently on the way to another branch, after being given the merry-go round and with no assurance of anything available and my refunds×2 not certified to be paid.
Very friendly and patient staff who tried to fix the situation, but was limited in her capacity.
A very bitter lesson to bypass 3rd party and go direct to the rental outlet. Its been a long stressful morning

Their third party car rental tried to charge extra €300 and then refused to rent a prepaid car.
We were left without transport with luggage on a highway.

EDIT 23/07

Customer service definitely responded to my complaint and helped with a refund. They agreed I was incorrectly charged by Sixt on the car retrieval. Please double check the insurance they offer you as mine was included on the voucher but ended up paying twice. Hence, the refund. Thank you for your help and for reaching out.

Old review: I would avoid using them to book a car hire. They charge a lot for the booking and when you go to pick up the car, you face a significantly higher rate.

I rented a car for Madeira using their platform. The cost for 4 days quoted was £145 with an additional driver for £45 to be paid when picking up the car. After getting there, I was charged another £140 by SIXT just for adding another day to the booking and full insurance apparently. Add to this the fuel top up when returning the car of about £70 and it is the same cost as my entire trip.

Absolutely ridiculous. So do not take the costs quoted by them at face value.

Be aware of this company.

I purchased the additional insurance directly through their website, but when I arrived to collect the car, I was told it was not valid and had to pay for another insurance policy. This completely defeated the purpose of purchasing the extra cover in advance.

I informed them about the issue immediately after the rental, but they showed no willingness to resolve it or take responsibility.

The whole experience was misleading and extremely disappointing. If you book with this company, make sure you clearly understand what insurance will actually be accepted at the rental desk, otherwise you may end up paying twice, just as I did.

Quick Service and free upgrade

Left a review stating that this appears to be a fraudulent company. They publicly replied asking me to contact them so they could resolve the issue. However, after reaching out as requested, they have completely failed to respond.
This demonstrates that their public responses appear to be for appearances only, rather than a genuine attempt to address customer concerns.
Based on my experience, I would strongly advise others not to use this company. Their communication has been poor, they have failed to engage when given the opportunity to resolve the matter, and they have not provided any meaningful assistance.

I don't even want to give them 1 star if possible because they scammed me . I am going to take them in court and please be advised once they take your money weather you get the car on hire or not they won't care . I wasted my half day and money, made journey to collect the car and i didn't get the car which was not my fault at all and when i asked for refund they offered me only 40% of money which is their own fault and charging me 60% of fees even didn't provide me service. Please be safe from these scammers

We hired a car from this company that was supposed to be a Peugeot 30008. When we arrived at Alicante airport we went to Gold car rentals who told us that this car wasn’t available and to get a car big enough for our luggage it was going to cost more money. We ended up paying around €130 extra. What a ripoff off 😡

I had a very disappointing experience with my car rental booking through Planet and Differental.

My flight was delayed by around 2.5 hours due to circumstances beyond my control. Although I had already paid for my car in advance, I was told that my reservation had been cancelled because I arrived late.

Instead of providing the car I had originally booked, I was forced to accept a different category of vehicle and pay an additional €206. I had no real alternative, as I needed a car to continue my journey.

To make matters worse, the additional €206 did not even include the second driver that I had already paid for as part of my original booking. As a result, I lost that service despite having paid for it in advance.

What is most frustrating is that it was never made clear during the booking process that a flight delay could cause me to lose my prepaid reservation. This is a significant condition that should be clearly communicated, especially when customers provide their flight details.

The lack of transparency, flexibility, and customer support turned what should have been a simple car rental into a very stressful and expensive experience.

My advice to other travellers is to choose a rental company that allows at least a 3-hour grace period for flight delays. Flight delays of less than three hours are not uncommon, and in many cases passengers are not entitled to compensation from the airline for them. A policy like this can leave customers paying hundreds of euros extra for circumstances completely beyond their control.

I cannot recommend either company based on how this situation was handled.

We had a terrible time trying to speak to someone about picking up a car . It took us several attempts and 40mintues to speak to someone. The staff put the phone down on us twice. The staff lied and said we didn’t call even though there’s a clear number of attempts on my call log.
We made an official complaint but this was not addressed just an apology for looking at the complaint late.
This rental company is the worst I’ve ever come across, I would advise anyone to use another company, cheap ( though not that cheap) is certainly not worth the hassle

Our flight was delayed, when we arrived we were unable to make contact with anyone in Italy. We called the number in UK, he was unable to contact anyone in Italy either.
We had 2 people who need special assistance, so it was becoming very difficult. We needed to hire another car at the airport at a much higher cost.
Would never book with them again

I booked my rental car through Planet Rental Cars, and while the initial pickup was smooth and straightforward, the experience became very disappointing when returning the vehicle.

I used the car normally and returned it with no damage. Despite this, the local supplier claimed the exterior was “too dirty” and required cleaning. This is unrealistic for a car used daily. They seem to expect customers to return the car in the exact same spotless condition as day one — something impossible unless you wash the car right before returning it. If this is their expectation, it should be clearly communicated upfront.

I was verbally told about a €25 cleaning fee, which was not listed anywhere in the rental report or the final cost breakdown. I was required to sign a digital report, but the version emailed to me afterward was not the same as the one I signed. This inconsistency is extremely concerning.

Another major issue: I purchased full coverage through Planet Rental Cars, but the supplier is a different company. The supplier insisted that I should buy their full coverage as well, otherwise they might charge me for anything — even minor dirt or tiny marks — and I would have to pay first and then try to claim the money back from Planet Rental Cars myself. This creates unnecessary stress and confusion, and it feels like a tactic to push customers into buying duplicate insurance.

Customer service has not responded to my email after three days, and my €900 deposit is still pending with no information on when it will be released or how much will be charged. The lack of transparency and communication is unacceptable.

Be aware: even if you buy full coverage from Planet Rental Cars, you may still face unexpected and unforeseeable charges from the supplier. They will find any reason to add extra costs — even something as minor and unavoidable as normal exterior dirt from daily use.

Based on my experience, I cannot recommend Planet Rental Cars.