Planet Rentalcars (by AurumCars) Reviews 

Do not use this company, there scammers who take extra money from hidden costs

One of the major scam rental company operating in broad daylight and no one is noticing. I booked a car through there app at Airport location, but when i call them to confirm about pickikg up my car 1 hour before time, the operator they booked me car with said we can't give car without boarding pass meaning airport pickups are only for people travelling to birmingham airport and there is no mention of boarding pass on there website or while booking. Although i did send them email asking do i need to provide any additional documents at the time of pickup 2 days prior to.my pickup and no one ever replied me. I could've cancelled it before time if some had replied to me, They literally stole my 267 pounds and i never got car from them, had to book another one with Enterprise on high price due to urgent booking... don't fall for cheap prices, always go for well known and established brands.

There is NO indication on paperwork that this is operated by Europcar and therefore a lot of time wasted finding pick up location!
Also paid for insurance that is a complete waste of time as you need a £300 insurance cover at the airport.
Only good point is car in good condition

The company frequently replies to reviews stating they will resolve the issues they have caused, however no follow-up action seems to occur.
WARNING!!! DO NOT USE PLANET RENTAL CARS!!!

Beware , don’t assume by taking out the insurance/ damage waiver etc with Planet that it actually covers you with the hire car company , Planet are just agents.
I felt totally scammed and refused take the vehicle I had paid to hire. The third party wanted £300 extra to cover insurance or a credit card pre payment of thousands of euros exposing me to a loss that I wasn’t prepared to risk.
Do not use this company at any cost. Go directly to a reputable company in the area that you need. Disgusting way of doing business.

Arrived at Tenerife south airports and unfortunately got held up at passport control then collecting bags. By the time we got out of the airport it was late. I rang the office number to be told that they were now closed and would need to come back tomorrow. I had to pay 86 euros to my hotel for my two granddaughters, wife and myself. The next day attempted contact with the office in Tenerife to be told that it had been sub contracted out to another car company and there office is closed on a Monday. Email sent requesting a refund money taken from my account. Now 8 days later still no response

This company tell you that there are no hidden fees but the rental amount that you pay before collecting your hire car vanishes and you end up paying three times the amount extra! I’ve emailed numerous occasions since our return last week asking them to explain the amount that we paid them and still no response!

Do not hire a car from these people paid for fully comp insurance with my online booking have booking to prove got to Alicante airport at Europa desk told I would have to pay insurance again as my insurance was with broker planet cars and not europa I refused to pay again and was told by desk they would have to say I had no license which was untrue I had all documents etc and I have just received a email from planet cars to say they will refund me 49 pounds as a goodwill gesture this is unacceptable and I would like other people to know what happened to me as you don’t pay for insurance twice

I’ve never had an experience as bad as I had with this bunch of scammers, you rent a car with them you get a premium insurance just to find out after that you have to pay 1000€ deposit at the rental car and they only take credit cards, when I tried to cancel and get a refund they told they cancelled it and my refund should be made in 10 days, later when I called back they told me that they can’t refound me because is a non refundable, I lost 750€. This third party rental companies should be illegal, don’t recommend this SCAMMERS!

Booked an automatic car to collect at Timisoara Romania through planet rental car. They used a company addcar, automatic car wasn’t available on collection and I had to go to another car rental provider on the day, not great. But took several ignored emails and phone calls to get my refund back. A lot of effort on my part to get money back I was rightfully owed. Poor service.

DO NOT USE. I booked and paid for a rental car only to realise they had given my booking to TARGETRENT who cancelled my booking due to flight delay and wanted me to pay 3 times the price.
Staff were a disgrace when I rang them they were no help other than offering me a refund. No offer of a car or anything.

Booked a car through Planet Rentalcars for Birmingham Airport (UK) from 1st to 5th June.

Booking confirmation & voucher has Thrifty as the supplier, even had the Thrifty logo on the email.

No surprise when it turns out that they actually made the rental with Hertz, that it took 90 minutes of wasted time and frustration at the various rental car offices to work out the issue.

No-one from Planet would answer the phone, and the issue was only spotted by the Thrifty employee at their office (about 15 minutes bus ride from the airport) when he said the recognised the phone number listed was Hertz not Thrifty.

Hopeless, such a fundamental fact to get right.

I've tried chasing this with Planet and they have been totally silent.

FOLLOW-UP from this Trust Pilot review, Customer Services contacted me and explored the mix-up. They explained that Hertz and Thrifty usually share the rental process, however obviously not at Birmingham Airport where I rented from.

They said they would update their systems to ensure it didn't happen again for other cuatomers and provided a small credit back to my card payment.

I had a bad experience with this company , I lost over £ 300 depozit because of them and enterprise they scam me .
Be aware people when you use them or better never use , they are third part company
They reason the not gave me a refund was I don't have a credit card.

I booked a 9 seater people carrier via Plenty Rental Car. When I arrived at the Rental Car Company at Manchester Airport they simply didn't have the vehicle. I asked for a full refund but Planet Rental Car charged "me" a cancellation fee and refused to refund the insurance on the vehicle I never received.

I am extremely disappointed with this company. The level of customer service is unacceptable, and the service itself has been unreliable throughout my experience. My concerns were ignored, and there was no meaningful effort to resolve the issue. What should have been straightforward turned into a frustrating and stressful process due to poor communication and a lack of accountability.
I will not be using this company again and would not recommend it to others.

In February 2026, I booked a car with local supplier Wheego/Al Kafi in Morocco. The local supplier is holding a £975 (12,000 MAD) deposit despite video proof the car was perfect and confirmation that the deposit would be returned within 15-30 days. The supplier is ghosting me, my bank, and Planet Rentalcars. I filed a formal complaint with Planet Rentalcars / AurumCars and expect a swift resolution.

Update following your response: I contacted Planet Rentalcars multiple times via phone and email over the last few months and as mentioned above, filed a formal complaint as solutions stayed out. I trust you received this complaint. I look forward to your reply.

UPDATE: Still refusing to refund us.

We reserved a premium car and were told we couldn’t have it, were forced to pay for extra premium insurance and given a small cheap car. This was 11 weeks ago and we have been emailing and calling at least twice a week, we are still about £100 out of pocket from this. Don’t trust this website, they trick you into spending extra for cars they can’t give you and their customer service is shocking.

EXTREMELY poor customer service. Hangs up the phone on you (3 times), laughed down the phone at me and THREATENED to decline a refund for an already agreed refund for an additional driver to be added. Also said “you ask for more more more” when we simply ask for assistance with resolving this.

Ordered a specific small size car and manual transmission, only to arrive in another country to find a much larger sized SUV car and automatic. My partner cannot drive these comfortably hence specifically booking this option. When phoning Planet Rental Cars to assist us alongside the car rental company, Planet Rental Cars had said “it’s a free upgrade just take the car or go and find another company” advising us to wonder around an airport car park trying to find an alternative company that would charge a lot more for a last minute booking, without any assistance from them, telling us “we have thousands of partnerships with other companies” but refuse to assist with speaking to them to resolve THEIR ISSUE they have left us in.

Even the car rental company were shocked at Planet Rental Cars customer service and telephone manner.
I am a head of customer service for a company and have never come across anything like this.

Told me that ALL of the managers were on holiday so I can’t speak to them.

I know all calls are recorded so will await complaints to reach out to me to discuss further as I have the staff names.

UPDATE 17.06.26
They respond to your review asking to reach out via email with all of the relevant information and then ignore your email.. STILL yet to receive any response or assistance in regards to this issue.

Awful company. Reserved a car, they wanted a 2k deposit which is more than stated anywhere. Didn't have a card with 2k spare in limit, so couldn't go-ahead. Then they wouldn't refund. Then part refunded but took a cancellation fee. AVOID!!!

I paid full compensation insurance and a second driver for peace of mind. Upon collecting the car I was told I had to buy another insurance and pay for the second driver. I think this is a scam. Pay double for everything that has been paid for is not honesty on the part of these companies. People should be mindful of these scam