My experience with Avast has been positive. The software is very user‑friendly, and the solutions are well aligned with my needs — especially in terms of security, performance, and ease of use. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall, this antivirus is excellent. I have been using it since I was a teenager with Windows 98. I remember the first time I got a worm virus, and this antivirus was able to remove it through a pre-... See more
I would give 5 Stars if they would bombard me with less comercial for an upgrade( I already have premium ) !! Otherwise I think thay are working good and let me feel save !
I have used Avast for over 20 years now! It's never failed me. Everybody runs to Norton and all the other brands...but the funny thing is that the reason why my instinct made me lean towards Avast is... See more
Company details
Information provided by various external sources
Avast Software (www.avast.com), the global leader in digital security products for consumers and businesses, protects over 400 million people online. Avast offers products under the Avast and AVG brands, that protect people from threats on the internet with one of the most advanced threat detection networks in the world. Avast digital security products for Mobile, PC or Mac are top-ranked and certified by VB100, AV-Comparatives, AV-Test, OPSWAT, ICSA Labs, West Coast Labs and others.
Contact info
Enterprise Office Center, Pikrtova 1737/1A, 140 00, Prague 4, Czech Republic
- https://support.avast.com/en-ww/contact/
- www.avast.com
4.3
Excellent
46K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
pop
The Antivirus is kind of annoying
The Antivirus is kind of annoying, because of the pop-ups all the time and when it tells you you have problems on your PC, it says basically: "Gimme your money". The fact it wants 25$ or something like that is wild, for a yearly subscription though - its not bad. I would rather stay with free version, since it will clean everything up at some point (i think)
April 9, 2025
Unprompted review
Avast gets the job done
Avast gets the job done. It may have a lot of pop-up ads, but it's worth it for the great quality of their service.
April 9, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Paid for Protection, Got Air
I had the paid version of Avast Security installed last year after hours of struggling but eventually with help from their support....or so they made me believe.
They told me everything was fully installed and working fine.
But ever since, I kept getting pop-ups saying my laptop wasn’t secure, suggesting I subscribe or start a trial. That made no sense, because I thought I already had full coverage.
I contacted their help center at the time, and they assured me to ignore the pop-ups, that everything was okay. They were in my account, had my order number, and confirmed from their side that the download was complete and my device was protected.
I trusted that and didn’t check further.
But today, as I canceled my subscription before renewal, I saw on their website that the software still hadn’t been downloaded.
🤷
Yet when I reached out to support, I was told I hadn’t been charged, even though I had the payment right in front of me!!!
But if I wasn't charged, then why did I receive and email to renew my subscription 🤨
Then came the excuses:
suddenly, the pop-ups were because I hadn’t bought the right package, completely different from what they told me last year etc etc.
I didn't even mention VPN.
(Which they told me last year was included in the package I bought last year, so no need to mention that now I thought)
But out of the blue, to my surprise she did.
And told me I never had VPN because it was a separate product,
again contradicting earlier information. 😵💫😡
When I said all of this was unacceptable and I wanted a refund, because clearly I had paid but never successfully downloaded or used the product, they cut off the conversation.
And I was abruptly thrown out of the chat! 😳
Now I can't even access my account.
On the site in my account it says I have no subscription, even though it was supposed to be valid until May 22, 2025.
Very strange....
I want to warn others:
even if support says it's downloaded, double-check your account to make sure it really is. Otherwise, you might pay for a full year and end up with nothing.
I paid for air !!!! 😡
Completely misleading experience, poor communication, and untrustworthy service.
Oh and impossible to send them an email. Which is a HUGE 🚩🚩🚩
April 9, 2025
Unprompted review
Reply from Avast
Hello. We appreciate you taking the time to share your feedback with us, and we apologize for any difficulties you may be experiencing. To assist you further, we have sent a request for additional information in order to provide the necessary support. Once we receive your response, we will be more than happy to help.
Thank you.
I was bombarded with pop ups notifying…
I was bombarded with pop ups notifying me of my system being infected...yadda yadda... Yesterday, I submitted payment for AVAST PREMIUM which covers 1. Operating system, 2. Viruses and malware,
3. Advanced issues and 4. Performance issues (20 outdated drivers.) Total for both packages $33.48/1yr and $21.99/1 yr. My bank held the payments for some unknown reason and since I didn't discover it until this evening...(currently 10:17pm EST) bank is closed. I will check it first thing tomorrow and see why it was held up. The funds were in the account to cover both purchases.
April 8, 2025
Unprompted review
Reply from Avast
Hello. We appreciate you taking the time to share your feedback with us, and we apologize for any difficulties you may be experiencing. To assist you further, we have sent a request for additional information in order to provide the necessary support. Once we receive your response, we will be more than happy to help.
Thank you.
POP UPS
POP UPS, POP UPS, POP UPS. Constantly trying to upsell their products is infuriating. You close one window down and another pops up. As soon as my subscription is up, I'm jumping ship.
April 1, 2025
Unprompted review
Reply from Avast
Hello George,
Thank you for sharing your feedback with us. We understand that frequent pop-ups can be disruptive and appreciate you bringing this to our attention.
To reduce or disable pop-ups, please follow the steps outlined here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. This guide will help you customize your notification settings to improve your experience.
Your feedback is valuable and helps us make improvements to better meet the needs of our users. Thank you.
download at your own risk
Once on your computer the software is nearly impossible to remove. I have tried to simply uninstall all the software but I have not been successful. Constant pop up reminders and ads that do not go away
March 31, 2025
Unprompted review
Reply from Avast
Hello Neal,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve encountered while trying to uninstall our software and the inconvenience caused by persistent pop-ups. Please know that this is not the experience we want for our users, and we’re here to help resolve these issues.
To completely remove Avast from your device, we recommend using our dedicated Avast Uninstall Tool. This ensures all components are fully deleted. You can download the tool and follow the instructions here: https://www.avast.com/uninstall-utility.
Regarding the pop-ups, if you’re using the free version of Avast, limited advertising helps support its operation. However, these notifications can be managed and adjusted. For guidance, please visit this helpful support article: https://support.avast.com/en-ww/article/antivirus-popup-notifications.
If you require further assistance, please don’t hesitate to reach out to our support team. You can contact us directly on Facebook at https://www.facebook.com/avast/ or on Twitter at https://twitter.com/Avast
Thank you.
"POP-UPS"!
YOU ARE BOMBARDING ME WITH "POPUPS",...AND IT IS VERY ANNOYING!
March 29, 2025
Unprompted review
Reply from Avast
Hello James,
Thanks for taking the time to give us your rating and feedback. It means a lot and helps our team find ways to improve. In the meantime, you can manage your pop-ups by following the directions here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. Thank you.
Does not fully protect...
Does not fully protect, but blocks wanted sites and essential cookies, constant annoying pop-ups. additional subscription demands, tries to impose own search engine. What's to like?
March 29, 2025
Unprompted review
Reply from Avast
Hello Christopher,
Thank you for sharing your feedback with us, we truly appreciate it! Your input is valuable and helps us improve our services.
If you'd like to manage or minimize pop-ups, you can follow the step-by-step guide available here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. This should help enhance your experience with our product.
If there’s anything else we can assist you with, feel free to reach out.
Good anti virus software
Good anti virus software. I was plagued with pop up spam and it got ride off it
March 25, 2025
Unprompted review
TOO MANY "POP-UPS" TRYING TO SELL ME…
TOO MANY "POP-UPS" TRYING TO SELL ME UPGRADES, ETC. REALLY ANNOYING...WHEN I AM USING MY PC FOR WORK!
March 25, 2025
Unprompted review
Too many pop ups to force us to buy new…
Too many pop ups to force us to buy new stuff and no full package to be once and for all equiped.
Also afaik this Czech company was acquired by a US company which makes it a potential a threat for our data. I would not buy Kaspersky and now Avast pauses the same kind of problem.
March 23, 2025
Unprompted review
Reply from Avast
Hello Yves,
Thank you for sharing your review with us. We’re sorry to hear about your concerns regarding pop-ups and the availability of a comprehensive package.
To help reduce pop-ups, you can adjust your notification settings by following the steps outlined here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. We hope this guide improves your experience.
Regarding your concern about data privacy, we would like to assure you that protecting user data has always been, and continues to be, a top priority for Avast. Our company strictly adheres to all applicable data protection laws and regulations globally. We are committed to ensuring that your information remains safe and secure with us, and we continuously work to uphold these standards.
Should you have further questions or need assistance, please don’t hesitate to reach out.
Nonstop pop-ups
I deleted it because the pop-ups were nonstop, no matter what I turned on or off! The pop-ups just wouldn't stop! It’s insanely frustrating when you’re trying to concentrate, and they keep interrupting you with useless notifications, trying to force you to pay. No, I won’t pay for this!
March 23, 2025
Unprompted review
Reply from Avast
Hello Lilla,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the the nonstop pop-ups.
To help reduce or manage pop-ups, we recommend adjusting your notification settings. You can find step-by-step instructions here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. We hope this guide helps improve your experience.
Your feedback is invaluable to us, and we take it seriously as we strive to improve our product and deliver the best possible user experience. Thank you again for bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out.
Very Pleased
I've used Avast for years and have been very pleased. Does exactly what is supposed to do, no crazy ads or pop ups.
March 23, 2025
Unprompted review
Avast amasses money for nothing
Avast is just another pop up whenever advert. It doesn't really stop hackers from getting into your system.
March 23, 2025
Unprompted review
Reply from Avast
Hello,
Thank you for sharing your feedback with us. We’re sorry to hear about your concerns regarding pop-ups and your perception of Avast’s effectiveness.
To help reduce or manage pop-ups, we recommend adjusting your notification settings. You can find step-by-step instructions here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. We hope this guide helps create a smoother experience for you.
When it comes to security, we’d like to reassure you that protecting our users is our top priority. Avast uses advanced threat detection and real-time protection to identify and block malware, phishing attempts, and other threats before they can compromise your system.
We’re committed to improving every aspect of our service, and your feedback is essential in helping us achieve that. Thank you again for taking the time to share your experience. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Very good at blocking pop ups,
March 22, 2025
Unprompted review
will definitely renew the premium subscription when it expires.
I changed the rating and added two stars because I discovered that it offers me a free VPN on my mobile and after some settings I made the pop-ups improved. In addition, it offers immediate risk detection and has saved me many times even before I went premium and was a donor. Sorry Avast and thank you for the protection you have offered me for many years now
March 22, 2025
Unprompted review
Good protection, poor experience
Good protection, but my god how annoying can you make all the commercial upgrade offer pop-ups to click away every single time you boot... This is the age of user experience Avast people!!!
March 21, 2025
Unprompted review
Reply from Avast
Hello,
Thank you for taking the time to leave your feedback. We’re thrilled to hear that you appreciate the protection we offer, but we’re truly sorry for the frustration caused by the frequent upgrade pop-ups.
To help manage or reduce pop-ups, you can follow the steps outlined in this guide: https://support.avast.com/en-us/article/antivirus-popup-notifications/. We hope this will make your experience more enjoyable.
Your feedback is invaluable to us as it helps us improve and ensure we’re meeting the expectations of our users. Thank you for sharing your thoughts and for trusting us with your digital security.
Avast Free Edition is easy to use
I find Avast Free Edition easy to use, reliable, and I can rest assured that my computer is safe. The only problem with Avast is the constant pop-ups to upgrade to a paid edition--several times a day, which is very annoying. BUT, other than that, I am confident that the Free Edition is doing a good job.
March 21, 2025
Unprompted review
Reply from Avast
Hello Cynthia,
Thank you so much for sharing your experience with us! We’re delighted to hear that you find Avast Free Edition easy to use, reliable, and that it provides you with the confidence that your computer is safe. Your trust means a lot to us!
Please know that you have the option to manage or reduce these notifications to suit your preferences. You can find detailed instructions on how to do so in this article: https://support.avast.com/en-us/article/antivirus-popup-notifications.
It’s feedback like yours that helps us continue improving our services. If you have any questions or need assistance, don’t hesitate to reach out. Thank you for being part of the Avast community, and for trusting us to keep your computer safe! 😊
Trusted but intrusive and alarmist
Overall it seems to be protecting me well and is relatively light compared to some other similar products. I've used Avast for many years as my free AV solution. I do find the consistent big red warnings annoying when I usnderstand they really aren't as big an issue as they claim (tracking cookie for example). It gets 3 stars because 1. it's intrusive with boxes that pop up over the top of your work and 2. It's alarmist. A tracking cookie isn't a cause for alarm it might be an orange light, with an explanation. Many of the warnings are trying to get you to pay for it. When I first started using it, Avast was a 5 star product where it provided you with great AV and malware protection, but did not hound you to buy a product. I ended up buying it then.
Now I don't trust that it's actually telling me what is OK and what is bad. Everything's bad!
March 21, 2025
Unprompted review
Reply from Avast
Hello Adam,
Thank you for taking the time to share your honest feedback and for being a loyal user of Avast over the years. We're pleased to hear that you find our protection effective and lightweight, as these are essential qualities we strive to maintain.
We sincerely apologize for the frustration caused by intrusive pop-ups and alarmist warnings. Your feedback is invaluable in helping us improve.
In the meantime, you can manage your pop-ups by following the directions here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. If you need additional assistance or have further concerns, please feel free to contact us directly. You can reach out to us on Facebook at https://www.facebook.com/avast/ or on Twitter at https://twitter.com/Avast.
Our team is always ready to assist.
I used to really love Avast. Now I am done. Due to constant pop ups.
I used to really love Avast. I went premium few times and bought avast clean up as well. Recently Avast became extremely annoying to a point to be considered ad-ware. It has constant pop-ups about buy this, your premium will expire-extend it, discount on this, your coputer is not safe without that. Extremely annoying to have all these pop-ups every time. It got to a point, that I will probably uninstall avast once my current subscription expires.
March 18, 2025
Unprompted review
Reply from Avast
Hello. Thank you for sharing your honest feedback with us. We sincerely apologize for the frustration caused by the frequent pop-ups. Your concerns are valid, and we understand how bothersome this can be.
To improve your experience, you can adjust your notification settings to reduce or manage pop-ups. Please follow the steps outlined here for guidance: https://support.avast.com/en-us/article/antivirus-popup-notifications/.
We truly value your loyalty and your investment in our premium and cleanup tools over time. Your feedback is instrumental in helping us refine and enhance our services. Rest assured, our team is continuously working to improve our user experience and strike a better balance in communication.
Thank you for your trust in Avast, and we hope to continue providing you with the security and features you need. If you have any further questions or require assistance, we’re here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.