Avast Reviews 

45,906
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the software offers reliable protection and effortless automated updates that keep their computer systems running smoothly. Many consumers appreciate the dependable security features that consistently block potential threats without causing any performance issues during daily device usage. However, some people mentioned difficulties when trying to cancel active subscriptions or navigate complicated refund processes. Others felt frustrated by persistent upgrade prompts and extra promotional messages interrupting their daily screen activities. A small group of users also stated that managing multiple renewals or automated billing features became financially challenging over time.

What people talk about most

Product

People report positive experiences with product, highlighting its reliability and effectiveness as an... See more

User experience

Customers report positive experiences with user experience, highlighting that it works seamlessly and... See more

Service

Reviewers mention positive feedback about service, noting it is effective and dependable over many years of... See more

Quality

Reviewers highlight positive aspects of quality, noting that the antivirus is reliable, trustworthy, and... See more

Subscription

Users describe negative interactions with subscription management and billing practices. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with Avast has been positive. The software is very user‑friendly, and the solutions are well aligned with my needs — especially in terms of security, performance, and ease of use. The... See more

Rated 4 out of 5 stars

Overall, this antivirus is excellent. I have been using it since I was a teenager with Windows 98. I remember the first time I got a worm virus, and this antivirus was able to remove it through a pre-... See more

Rated 4 out of 5 stars

I would give 5 Stars if they would bombard me with less comercial for an upgrade( I already have premium ) !! Otherwise I think thay are working good and let me feel save !

Rated 5 out of 5 stars

I have used Avast for over 20 years now! It's never failed me. Everybody runs to Norton and all the other brands...but the funny thing is that the reason why my instinct made me lean towards Avast is... See more


Company details

  1. Software Company

Information provided by various external sources

Avast Software (www.avast.com), the global leader in digital security products for consumers and businesses, protects over 400 million people online. Avast offers products under the Avast and AVG brands, that protect people from threats on the internet with one of the most advanced threat detection networks in the world. Avast digital security products for Mobile, PC or Mac are top-ranked and certified by VB100, AV-Comparatives, AV-Test, OPSWAT, ICSA Labs, West Coast Labs and others.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(45,906)

11,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
pop

Rated 3 out of 5 stars

It's always something...

I don't know how well the protection performs, probably well as I haven't had any severe problems, but I sure am tired of all the pop up ads they send out. Disrupts me from tasks, more often than not when I have something to do that is time sensitive.

June 12, 2025
Unprompted review
Avast logo

Reply from Avast

William Landen,
Thanks for taking the time to give us your rating and feedback. We’re glad to hear you haven’t encountered severe problems, but we’re sorry to learn that the pop-up ads have disrupted your tasks. You can manage your pop-ups by following the directions here: https://bit.ly/3Ck6s0K. Thank you.

Rated 3 out of 5 stars

Still hard to know where you stand with this company

You asked for more info and trust pilot asked for a reference number but I haven't received one. This has been an ongoing problem sin e I started with Avast and was made worse with VPN. I would think it would protect my privacy with a banking site, not restrict me from using it. I have made a previous review and your response was to tell me to block my pop ups. Not helpful and this doesn't appear to help either. Editing this was the only way I could think of to get it to you. 6 12 25 I'm pretty sure this product works well, however, it's hard to know what you have since it's sold in bits and pieces. You need to make it simple so that those of us who aren't as technically saavy, know what they have. I think I have coverage of privacy with VPN and then I get another ad/request for something else that seemingly deals with the same thing. I've had trouble with VPN. It won't allow me on to a banking site that I need to use so I can't actually view my account. Any dealings have to be by phone and I can't actually see what is there history wise. This problem started with VPN. It seems like I'm always paying for something to Avast. It would be nice to see a log of what I have and where I'm at with an email from the company. Is that asking for too much? I as a consumer, don't think it is. Thank you.

June 10, 2025
Unprompted review
Avast logo

Reply from Avast

Debbie,
Hello. We appreciate you taking the time to share your feedback with us, and we apologize for any difficulties you may be experiencing. We understand your concern about offerings, confusion over purchased features, and your experience with VPN blocking access to your banking site. To assist you further, we have sent a request for additional information so our team can investigate these concerns and provide the necessary support.Once we receive your response, we will be more than happy to help. Thank you.

Rated 1 out of 5 stars

Constant nagging to write reviews

Constant nagging to write reviews, and no ability to shut it off. notifications are annoying, they pop up even when everything is set to be off.

June 9, 2025
Unprompted review
Avast logo

Reply from Avast

Hi Alexa,

Thanks for taking the time to give us your rating and feedback. It means a lot and helps our team find ways to improve. We are sorry to hear of the annoyances with the pop-up offers and understand your frustration. You can manage your pop-ups by following the directions here: https://bit.ly/3Ck6s0K. If you have any questions, please feel free to reach out to our support team at https://bit.ly/4iGSDc1. Thank you.

Rated 3 out of 5 stars

Product...great, Customer consideration...horrible

The product is great, but Avast is too intrusive. After updates, I always have to remove it from my desktop. If I don't already have it on the desktop before it updates, it should not go onto the desktop afterwards. Also, I am constantly bombarded with attempts to get me to subscribe to other Avast products. It is beyond annoying. The software is constantly popping up or asking about additional subscriptions, even after I've said no or x'ed out time after time. If Avast would respect users' choices and stop intruding when asked not to, the Avast experience would be awesome. It would make sense to offer a choice to either completely stop a request or allow it to ask at a later time, but it just intrudes at the most inopportune times. I can't remember what it was attempting to sell, but at one time every time I opened a browser window there was an Avast marketing pop up. Even if I had just said no, if I opened another window there was the pop up again. If I opened 5 windows in 60 seconds, I got 5 marketing pop ups in 60 seconds. It's ridiculous. When I'm trying to work it's extremely annoying to constantly get marketing messages popping up. The only reason I'm still with Avast is because I haven't had time to research other options.

June 7, 2025
Unprompted review
Avast logo

Reply from Avast

Debra Carter,
Thank you for sharing your feedback with us. We’re sorry to hear about the inconvenience you’ve experienced with pop-ups and desktop icon behavior after updates. We’re working to improve the user experience. To help manage notifications and reduce interruptions, we recommend following the steps outlined here:https://bit.ly/3Ck6s0K. Thank you.

Rated 4 out of 5 stars

A good antivirus in my opinion

A good antivirus in my opinion! I bought the premium somewhere around 2023... It blocks most of "fake" websites, checks if the executable is good or not... Only problem is, if you only bought the premium antivirus it'd show pop-ups to buy other software from them like their VPN, Cleaning program, etc...

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

So many pop ups you are the most…

So many pop ups you are the most anoying company in the world. I bought evereything and you still píss my ass.

June 7, 2025
Unprompted review
Avast logo

Reply from Avast

Alessandra Bechtejew,

Thanks for taking the time to give us your rating and feedback. It means a lot and helps our team find ways to improve. We are sorry to hear of your annoyance, that is not our goal. In the meantime, you can manage your pop-ups by following the directions here: https://bit.ly/3Ck6s0K. Thank you.

Rated 1 out of 5 stars

Aggressive Upselling Through Unfounded Alerts

This software constantly shows alarming pop-ups with little to no real basis, clearly aimed at pushing users toward buying a paid version. While sadly not uncommon in the industry, the approach here feels especially aggressive and borderline deceptive. I'd recommend looking elsewhere.

June 6, 2025
Unprompted review
Avast logo

Reply from Avast

Hi CR,

Thank you for sharing your feedback and for bringing your concerns to our attention. We are sorry that the notifications have caused frustration and understand how this might come across as overly aggressive. Please know that this is never our intention.

The purpose of our notifications is to inform users of potential security risks and to provide options for enhanced protection through our premium features. That said, we’re committed to ensuring these messages are clear, relevant, and not disruptive to your experience. You can manage your pop-ups by following the directions here: https://bit.ly/3Ck6s0K.

Thank you again for your feedback.

Rated 5 out of 5 stars

The Best.

The ways Avast has helped me, even in its free version, are vast. Although I sometimes get annoyed by some of the pop-ups, it's still one of, if not my favorite, applications on my PC and phone.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

FAST ASSURINCE

when something triggers avast will give you a pop up of a sus file that is put in "Quarantine" so pretty much it check id's of files like a bouncer and puts odd ones away for you to manually check. sometimes it will trigger on a normal file like a steam update or game launcher but just make exception and it will ignore that one file... VERY helpful for sketchy new websites using for 3-4 years now and this in on the free package. this and windows defender is all you really need for the average web user\gamer

June 4, 2025
Unprompted review
Rated 2 out of 5 stars

Avast ist very slow and resource…

Avast ist very slow and resource consuming AV. Not very good for cleaning adWare. The safe pay mode is good, safe browser is quite good too. It would be fine if Avast would stop spamming its customer with pop up commercials disguised as "safety recommendations".

June 2, 2025
Unprompted review
Avast logo

Reply from Avast

We're sorry to hear that you're experiencing an issue with device speed and we really appreciate you getting in touch. Would you please drop us a direct message through our social accounts so our customer care team can look into this? You can message us directly on Facebook at https://www.facebook.com/avast/ or on X at https://x.com/Avast . In the meantime, you can manage your pop-ups by following the directions here: https://support.avast.com/article/antivirus-popup-notifications/. Thank you.

Rated 1 out of 5 stars

woe fully spamming you to buy "extras"…

Woe fully spams you to buy "extras." It used to be good, but AVAST Premium is anything but that. It's basically a free version for a subscription. You get constantly bombarded with annoying pop-ups to buy extra features that, in all honesty, are included in other rival products.

Other antivirus providers do not spend so much time bombarding you with "offers" which should be included in their "Premium" product, save your money, and get a different antivirus provider

May 27, 2025
Unprompted review
Avast logo

Reply from Avast

Thank you for sharing your feedback.

From time to time you may be presented with offers for additional products and features which allow users to enhance their protection based on individual needs. While these messages are intended to be helpful, we understand that the options available may feel overwhelming. We apologize for the frustration this has caused. You can manage your pop-ups by following the directions here: https://support.avast.com/article/antivirus-popup-notifications/ . If you have any questions or need additional support, please don't hesitate to reach out. Thank you.

Rated 3 out of 5 stars

too much self adverstsing

There are constant pop ups to by more products!!!!
Also sonme times after a Avast update the browsers run slow and I am forced to get one of your techs on to correct it.
The techs are terrific I must add

May 25, 2025
Unprompted review
Avast logo

Reply from Avast

Dr. Grosso, thank you for taking the time to share your feedback. It means a lot and helps our team find ways to improve. We are sorry to hear that you've experienced difficulties with browser speed but glad that our knowledgeable support team could assist in resolving the issue. You can manage your pop-ups by following the directions here: https://bit.ly/4dcWTPD . If you have any additional questions or need support, please don't hesitate to reach out. Thank you.

Rated 1 out of 5 stars

Far too many pop-up adverts

Far too many pop-up adverts
Every day and, seemingly every couple of hours, there another "opportunity" to spend more money with Avast. "This isn't secure... that isn't secure... spend, spend, spend... or the baddies will get you!" It used to be that anti-virus software had one job to do: protect the client and his/her computer. Now it's more like Mafia fire insurance, or protection money. The baddies may not hold you to ransom, but Avast will! I've been using Avast since 2003 and I trust it to do a good job of preventing virus infection - but I wish they had a reasonable tarrif scheme which was upfront rather than: "Just another $20 here, sir, and you'll be safe... just another $30 here, sir, and you'll be safe...". Just provide a bullet proof service for a decent sum of money. Stop constantly up-selling. Because, the truth is, if your client's aren't protected from the very start, and you just incrementally increase your prices, then you aren't really serving the customer's needs, your are serving your own.

May 25, 2025
Unprompted review
Avast logo

Reply from Avast

Thank you for taking the time to share your feedback with us and for being a loyal Avast user since 2003. We truly appreciate your trust in us to keep your devices secure. We completely understand your frustration with frequent pop-up ads and the feeling of being upsold. Your concerns are important, and we are always looking for ways to improve the experience for our customers.

At Avast, we offer a variety of products to suit different needs and budgets, from free solutions to premium options with advanced features. This ensures that everyone can find a level of protection tailored to their requirements. While these notifications are intended to be helpful, we understand that they can feel a bit overwhelming, and your experience highlights an area we can improve upon.

You can manage your pop-ups by following the directions here: https://bit.ly/4dcWTPD . If you have any questions or would like assistance choosing a product that best suits your needs, please don't hesitate to reach out. Thank you.

Rated 4 out of 5 stars

Why I have been with AVAST for many years.

I am not computer savvy so all I can say is that I've been using Avast since 2016, this year will be nine years and I've use it on all three of my computers and I've have not had any bad experiences with any viruses, malware, or anything that can harm any of my devices. I always use the AVAST browser with no problems and I feel secure when I go online. I also love the Ad Blocker. I don't have those annoying ads pop up when I go on a website, and you can choose to have ads run on any page you want. You can turn the Ad Blocker on or off.
The best part of being with AVAST is that sometimes I can't afford to pay for a subscription because I am retired and on a fixed income, and AVAST will let me get what I need at a lower cost. They really try to keep their prices low and I like that and that's why I have been with them for so long. They do a good job keeping your devices safe without breaking the bank. I don't think I will going anywhere else for security protection on my devices. AVAST is the best!

May 24, 2024
Unprompted review
Rated 2 out of 5 stars

I don't like the way Avast consumes up…

I don't like the way Avast consumes up to 15% of CPU power on my i7 10th Gen computer when I'm running my Adobe and Topaz photograph editing software. And there are far too many pop up advertisements with 'deals'. When I unsubscribed (rather than renew at $119) I was offered a 50% inducement to remain! I wish I'd known that tactic in previous years before I renewed at full price.

May 12, 2025
Unprompted review
Avast logo

Reply from Avast

Iain, thank you for sharing your feedback with us. We’re sorry to hear about your experience, and we understand your concerns regarding CPU usage, pop-up notifications and pricing.

Regarding the resource usage, we’re committed to ensuring our software runs efficiently alongside other programs like Adobe and Topaz. If the CPU consumption continues to cause issues, please reach out so we can investigate and offer tailored solutions.

To reduce pop-ups, you can manage notification settings by following the directions here: https://support.avast.com/article/antivirus-popup-notifications/.

We also appreciate your thoughts on our pricing. Offering discounts for renewing customers is something we actively consider, and your feedback helps us refine these practices to improve the experience for loyal users like yourself. Thank you.

Rated 1 out of 5 stars

Quit with the pop ups

I dont whats wrong with avast, but i was streaming my whole screen, and it just straight up leaked my ip addres

May 17, 2025
Unprompted review
Avast logo

Reply from Avast

Artjom, we’re sorry to hear about your experience and understand how concerning it must be. Please rest assured that protecting your privacy and security is our top priority, and we take such matters very seriously.
Regarding the pop-up notifications interrupting your activities, you can manage them by following the directions outlined here: https://support.avast.com/article/antivirus-popup-notifications/.
If you have any question or need additional assistance, please send our customer care team a direct message on Facebook at https://www.facebook.com/avast/or on X at https://x.com/Avast. Thank you

Rated 1 out of 5 stars

Too pushy

Too pushy, 5 pop up windows on starting computer.

May 16, 2025
Unprompted review
Avast logo

Reply from Avast

We're sorry to hear about the difficulty that you are experiencing with the pop-up windows. We understand how frustrating that can be and appreciate your feedback as it helps our team find ways to improve. You can manage your pop-ups by following the directions here: https://support.avast.com/article/antivirus-popup-notifications/. If you have any additional questions or need assistance, please reach out to our customer care team by sending us a direct message on Facebook at https://www.facebook.com/avast/ or X at https://x.com/Avast. Thank you.

Rated 3 out of 5 stars

Too many pop-ups for upgrades

Too many pop-ups for upgrades. However....I know you're a company, and you need revenue. I would suggest less frequent pop-ups.

May 9, 2025
Unprompted review
Avast logo

Reply from Avast

Thomas, thanks for taking the time to provide feedback. It means a lot and helps our team find ways to improve. You can manage your pop-ups by following the directions here: https://bit.ly/3Ck6s0K. Thank you.

Rated 5 out of 5 stars

So far, so good...for many, many years.

Besides the constant up sale pop-ups, their core service has remained reliable and kept me virus free, and my computer(s) tuned up for many years. I've been a customer since they were freeware on cnet. I use them on all my devices.

May 12, 2025
Unprompted review
Rated 2 out of 5 stars

ad pop ups and lagging the computer

really dissruptive and made my old pc lag it was loading pop ups when booted or randomly when im doing something and those pop ups lag my pc and theres no do not disturb mode and the pop ups are ads to buy the premium but i dont want it

May 8, 2025
Unprompted review
Avast logo

Reply from Avast

Hello Michael,

Thanks for taking the time to give us your rating and feedback. It means a lot and helps our team find ways to improve. In the meantime, you can manage your pop-ups by following the directions here: https://support.avast.com/en-us/article/antivirus-popup-notifications/. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look