Avro Energy 

Pathetic that they did this by going silent for months and months then suddenly transfer to Octopus. I tried to close my account over 2 months ago. Absolute joke.

Thankyou Tracy for this - if you need your statements grab them now before they disappear - they have deleted all data from the main Avro website because they're absolute crooks.

assets.avroenergy.co.uk

Thanks so much for the link I have managed to download my bills from avro, I left in August after lowri beck cancelled my smart meter installation. Avro energy owe me over 200 pounds and I want the money back, I hope the directors and owner of this company get taken to court.

I'm pleased avor have gone out of business for the amount of people they have conned out of money and I'm one of the them and in August this year they rang me up saying I ow them 142.00 well guess what they can sing for that money now and I hope the owner and his family get jail cos they were using customer s money to fill there own bank account and there family s jail jail the lot of them

Well done Pauline C for posting this 12 hours ago... it does work and i was able to run off 1 years of statements and confirmation of credit ammount for myself and my son at his address too. Well done Pauline
search bar as follows assets[.]avroenergy then you are able to log in as usual. AC
UPDATE 25/09/21 - alternative website (which is actually the old one prior to revamp) is still available with all information accessible. If you just Google assets[.]avroenergy the first result is old website.

absolute disgrace the way they treated loyal customers,i had been with them for a few years they suggested i increased my direct debit a few weeks ago,i tried to contact them via e-mail and phone they would not answer or reply to e-mails;because i am thinking of moving house i decided to move supplier,avro said it could take up to 6 weeks to get my £190 credit back ,it never came back{crooks}

A lot of people expressing sympathy for those that lost their jobs and the “families of the lovely owners” now the company has gone bust.
I say read the newspapers.The owners haven’t invested a shilling and helped themselves to £3 MILLION in loans and investments in “ other” associated family companies.The “poor” staff were never frightened to give out abuse and threats
The sympathy should be for customers who are now in turmoil and probably out of pocket

Bunch of lazy conmen. I recently moved into a rental property where the landlord used Avro. To start with it took Avro 3 months of calls and emails from my landlord to switch the account over to me, in this time I requested to move away to another supplier which was instantly blocked.
I contacted Avro and tried to raise an official complaint regarding the delays around the account change and switching which was ignored for another 3 months until 2 days ago when they emailed me threatening debt collection of a 6-month-old outstanding bill which they had never contacted me about before or given me the chance to pay it.

I have just found out they have gone bust which makes me suspect they dragged out my case as much as possible to leave me in debt with them and now I can't raise a complaint or switch to another supplier. I have been ripped off from start to finish and now I have to deal with an appointed energy supplier which I have no choice over.

Been with Avro for a few years and the company was clearly in financial trouble even before Covid or this recent madness in surge prices. I have a different theory on that but IMO Avro worked similar to the Pyramid game. I cancelled my d/d when I got conflicting information from their bolschie agents, their system and when they upped my d/d to over £350/mth.

Good to note they have finally got caught out and hope that little runt and family get taken to the cleaners. Class action hopefully!

'Avro Energy used by boss to pump cash into family firms'

Discusting unethical company after giving me a new quote to stay with them they went out of business 2 days later they must must have known the company was folding if they had told me I could have gone to another company now I'm stuck waiting for the energy regulator to give me a company that could charge high prices I have no option. Avro is a Discusting unethical company which includes their customer service people how do they sleep at night after making peoples life a misery just hope they get their comeuppance will never trust energy customer service people again. The government is to blame for all of this I will never vote Conservative again they have made this once great country a basket case of failure which it will not recover from😝😜

Stunning that you’ve ceased trading, I am absolutely chuffed by it😊😊😊😊 Beautiful karma for being a truly disgusting company.

Alternative Avro web server for statements. Re edited review by Helen Mcintosh-Wright, I located relevant thread on Hot UK Deals. Apparently Avro have disabled user details in their default page, but their other web servers are still active. I've just finished downloading statements and taking screenshots of current balance, meter readings and payment history. I can't include link, but if you 'Google': assets[dot]avroenergy[dot]co[dot]uk/Default[dot]aspx, replacing [dot] with a . the search will return various sites with link

UPDATE 25/09/21 - alternative website (which is actually the old one prior to revamp) is still available with all information accessible. If you just Google assets[.]avroenergy the first result is old website.

There is also a thread on Money Saving Expert titled 'For anyone having trouble accessing their Avro account' which also has the link to the old website.

I was able to establish that my current balance is over £100 in credit. With that supporting evidence I'll make sure I receive refund from the new supplier

UPDATE 2: from what I've read on other forums, it's possible the old website only has details/data for customers that were with Avro prior to them revamping their website. I've been with them since Aug 19. Think the website was revamped sometime during 2020, maybe even early 2021.

Can get into my account but nothing on
there.
So no figures of how much I’m owed or my last readings

R.I.P Avro Energy

Have been a happy customer for over four years now and had no issues whatsoever.

Their customer services were very good as were their prices.

Now they have ceased trading , my energy bills in increase significantly.

My condolencies and best wishes for the staff and their families.

So sad, been with Avro for many years and enjoyed great rates. Feel sorry for the employees and stakeholders that built the business. There are no winners here.
I know there are many complaints on here about their customer service, but I also know that comes at a cost and I chose Avro for the low rate - so did you!! Though never had an issue myself and it was a great whilst it lasted.
Best wishes to the team behind Avro and if you start again I’l be back in a flash. In the meantime I guess I’ll have to get used to paying a lot more, to big ugly corporations, for the foreseeable future. Best of luck..

Can all these negative people just take a moment to think about the impact this has had, not only on customers but the poor staff and lovely family that have put this business together. No one chose for this to happen but unfortunately it has, it is absolutely not there fault AT ALL. before you post any more negative comments think about those staff who have families to feed and that family that put their heart and sole into building this company up. I can’t believe that all these people care about is slagging the company off! What about the staff and the owners?? I hope everyone can move forward and the family get through this.

Also sad to see this company go. I'm looking forward to my new deemed rates, I'm sure they'll be a great deal and won't cost me much more ...

( I was able to download my statements late last night, so it may be that the server is just overloaded)

I see the website is back up today BUT ALL THE INFORMATION IS BLANKED OUT..... I hope this is an overload problem and not AVRO going through accounts and emptying credit balances - I was £880 in credit, ready for the winter but have no proof of it!!

Now it reports that there are NO STATEMENTS OR PAYMENTS made - this looks like total fraud....

At 2am (site not busy) ALL OUR DETAILS (PAYMENTS, STATEMENTS etc) HAVE BEEN WIPED......

UPDATE - many thanks to the link from Pauline about the server - this gave some access and a note of balance BUT ALL STATEMENTS RETURNED A MESSAGE OF FAILED - NETWORK ERROR - is this just me???

Avro knew I was switching from them this month, but they still took a direct debit from my bank account even though I was over £88 in credit! My switch went through yesterday, so I guess I will have to get in touch with Ofgem for my refund! Only been with them a few months but their customer service was poor! Now I can't get to download my last statement as the portal is down!

The website is not switched off, it is just overloaded. I was able to download statements today 23-9-2021 at about 5pm after having the website open on my PC all day.

I was an avro customer for many years. I saved a lot of money. Their customer service was minimal and efficient - savings they passed on to me as a customer. I am sad they have gone bust.

Today I received an email from Uswitch basically saying that Avro is no more as of the 22nd of September 2021 and Ofgem is taking over. Here is what the email reads:

"We’re getting in touch because our records show that you switched to Avro Energy with us in the last 18 months. If your switch didn't go through, or if you've since switched to a different supplier, please ignore this email.

As you may have heard, Avro Energy ceased trading on 22nd September 2021. The current energy market conditions mean it’s a tough time for customers right now. But don’t worry, you’re protected.

Your new supplier will be appointed soon. In the meantime, our energy experts have answered some of the questions you might have:

Will I lose my gas/electricity supply?
No. Ofgem regulations mean your gas and/or electricity supply will continue as normal.

Who will my new supplier be and when will I find out?
Ofgem is currently vetting potential suppliers to determine who is best placed to serve the needs of customers like you. A decision will be made as quickly as possible, and your new supplier will be in touch soon.

Will I pay the same as I did with my old supplier?
Ofgem will appoint a supplier that offers the best possible deal for you. But it is not guaranteed that the new tariff will be the same as your old one, so your bill could go up.

Will I need to provide my new supplier with a meter reading?
Yes, your new supplier will ask for a meter reading when they get in touch. So it’s a good idea to make a note of yours now. Here’s how.

I’ve built up a credit balance with Avro Energy, will I get it back?
Yes. Any positive balance outstanding on your Avro Energy account will be secure.

I recently switched away from Avro Energy, but I’m still awaiting a refund. What happens now?
Don’t worry, your new supplier will pay back any money you're owed as part of the process.

Once my new supplier is appointed, can I switch to a new supplier of my choice?

We appreciate that Ofgem’s decision is out of your hands, and you might want to consider switching. But it's likely you’ll be moved to one of the more competitive deals available right now. Once you've transferred over to your new supplier, you’ll be free to switch without incurring any exit fees, if you’d like to.
We hope we’ve cleared up some uncertainty, but we understand you may have further questions. We’ll be back in touch in the next few weeks, but in the meantime, you can visit our online guide for further information. You don't need to do anything for now, but if you'd like to talk, you can call our customer support team on 0800 0142 308. For opening hours please visit our website.

The Uswitch Energy Team"

Hang fire in there folks. Light is at the end of the Tunnel. I managed to get out back in July after moving to a new home. After months of no reply, i used Uswitch's to find a new supplier and got out that way.