Avro Energy 

Avro energy have taken out a direct debit on 21st September and my contract was supposed to have started 30th September. I was in the process of moving from Green to Avro so now I am in credit with both companies.

Just swapped from EDF to Avro. Yesterday they took a first Direct Debit of £116 and went to wall hours later. To cap it all EDF took their final Direct Debit for £51 as my contract with them ends 03/10/21. Offgem has a lot to sort out. After reading various reviews for Avro maybe it is a blessing in disguise.

Cannot believe they are allowed to prevent us accessing our online accounts.
When Yorkshire Energy went bust, I could at least still access all my bills and see my balance, for several months till I got my refund.
There is no excuse. Give us access to view our accounts and balances.

I'm another customer who had their monthly direct debits increased 3 times in 2021. Although I expected larger bills while my grown children were home during the lockdown, they moved out in March 21. Avero would not reduce my monthly payment and said they would review in 3 months. They did not. They took £222 on 20/09 and now gone bust. The website is not working & will not provide access to statements. I know I have a large credit pending but need to get access to my data. With GDPR access request, then the administrators or ofgem should make this available as surely otherwise breaking the law!
Lookaftermybills switched me to Avero a few years ago & I have emailed them asking for some intervention for access to the statements, but currently only getting an automated reply. I hope they can investigate with a view to getting the website reactivated with full access to our billing information/statements.

Thank you Pauline C - that info was very helpful & did work.

Not very happy with this company. Had to find out it was ceasing to trade off the news. Disrespectful to say the least. Only just switched to them, so there must have been a moment where they knew they were going bust but still kept taking on new customers, like me. Why? Surely when that threshold is crossed it is fraud? I'll be keeping an eye out for the Avro CEO Jake Brown, and make sure I stay away from anything he is involved in in future.

It hasn't taken a year. Avro is crap, just gone out of business and my supplies lie in the ether since I've neither been changed over nor can I stay with my existing supplier. And shutting the web site is criminal, since people can't check anything.

Put your bloody website back up so we can check our balances.
Edit: There is a thread on Hot UK Deals with a different link to Avro that lets you download statements. It won't let me post any links on here sorry.

Bills were always on time, meter readings always used bar the first bill but that was during the switch to them. Decent prices, in fact the best and bills were always low. Everything was okay, however like many had difficult time with customer service. Had they been easier to reach it would have been 5 stars. Overall, glad they went bust because i would rather a company i know i can contact at any given time and know i will get a response. These guys didnt operate properly within the last year it seems and they didn't show their customers respect.

No surprise, another 1 star review for Avro!
They treated customers with contempt at the end, knowing they were going under, but still took on new customers, still took customer's money, refused to refund customers like me that had many hundreds of pounds built up on credit balance.
Now we are left in limbo and will end up paying many hundreds of pounds more per year.
And what about the directors of the stricken company? I bet they are ok, taken off with a nice payout, disgusting!

I was due to switch to Avro today. Read yesterday they had gone bust.
Received notification from previous supplier at 9.40p.m. yesterday that switch was complete.
Avro took first payment of £113 two days before going
bust but have supplied nothing. Not very happy but lights are still on.

Wait 10 days for a reply and you can’t get through on the phone what a cheeky set of people they are. You have the audacity to tell me I can’t stop my direct debit your companies ARROGANCE is only matched by your IGNORANCE in the way you treat people.
This is why you have conned people out of money and gone BUST

I have been with avro 3 years they suddenly put the monthly from £60 to £75 problem is l have £978 in credit.
I requested the directed back to £60 they said no last month
I have trying to call avro past 7 days
Yesterday I tried them the news last night gone bust smart meters 1 did not comply l call 15 months ago l was not happy what happening to my gas and electric l am disabled after 2 strokes l feel the cold
What happens next

Looks like the AVRO website is up and running again, so everyone will be able to obtain any information they require in readiness for switching to a new supplier

My switch to AVRO went through on the 13th September when they MUST have known they were going bust. There should be something in place which prevents companies agreeing to a new contract that they know they cannot uphold.

Very sorry Avro have been driven out of the market by government hypocrisy. Avro were an excellent supplier with good prices and efficient customer service.

The government’s refusal to support the smaller suppliers whom they encouraged to set up as “free market” competition with the “big 6”, more accurately the evil oligarchy, is nothing short of disgraceful, if not unexpected under a Tory regime.

All energy customers are being corralled into a cul-de-sac in which they can be ruthlessly milked by companies who have the same total lack of social conscience that their political “masters”, more accurately “running dogs”, share.

Shame on you, Boris Johnson, Kwasi Kwarteng and your gutless minions.

A disgusted consumer

I used USWITCH to compare energy tariffs as contract due renewal. AVRO offered good deal, so signed up with them on 14th September. Later that day I learned my current supplier had gone bankrupt! But, I was not worried as had just signed for a new supplier. 8 days later I am told AVRO have gone bust before they start supplying my energy. Emailed AVRO to cancel the switch within the 14 days, but get automated email saying they have gone bust! Can’t contact previous supplier as they have gone bust! What a mess!

It may seem strange that I should leave a 5* review for a Company that has just gone bust.
I have been with Avro for a couple of years and have always been very satisfied. Yes, it has sometimes been difficult to get a quick response from Customer Services but have you tried to get an appointment recently with your GP, Dentist, Optician etc.
During my short time as an Avro customer I have saved a considerable amount of money compared to what I would have paid to a larger “safe” ( perhaps avaricious?) supplier.
Whilst Avro were operating on very tight margins ( to the financial advantage of their customers) absolutely no one had foreseen the massive increase in energy prices that have taken place over the past few days.
I applaud what Avro have attempted to do during their short lifetime. I sincerely offer my commiserations and best wishes to all of Avro’s employees.
As for my future I will just have to get used to paying the higher prices demanded by the ‘fat cats’ ...... like everyone else.

It’s gas and electricity at the end of the day. Thanks Avro for making it easy xx

Although this is not the right platform for my review as Avro Energy have now folded but I would like to say that they were an excellent company with competitive tariffs - it is very disappointing that the government does not support the smaller companies instead of their big boy company friends, whats the point in opening up the market to smaller traders when eventually the government's friends eat up the smaller firms clients and you end up with one of the big six anyway. This is the second time this has happened there just seems no point in shopping around for cheaper tariffs you might as well ask Ofgem who they would like you to go with as they also never support the smaller firms.

Total complete crooks told me yesterday no need to worry or to switch all is ok (after calling me following my poor review here). They cancelled my switch in supplier. Total compete and utter liars. I cannot even download my last bill to prove state of account. Fortunately I’ve kept a record of all my meter readings for the past two years so hopefully that will help in the coming days. As for Ofgem the whole system is broken. National infrastructure, energy and utility providers should never have been privatised!