Avro Energy 

I wrote a review of Avro on 21st May titled "You have been warned" detailing the contempt with which I was treated after 5 years being a customer. Given today's news, which doesn't surprise me, I really hope many people read it and acted upon it so that they're not in awkward situations now. Even when they were trading it was impossible to deal with them so I dread to think how bad that will now become.

I am a bit concerned because I am in credit with Avro and when I tried to log in to check the amount I am unable to. I have read that this credit will be secured but I would have like to check the amount for myself. I have always found Avro to be good so it is a shame that it has all gone wrong for them.

All makes sense now, switched to EDF end of August.. Strung along with comments like it will take six weeks to confirm meter serial numbers and readings before credit paid back. So muggins here has been paying EDF and Avro now can't even get onto account to check what they owe me. Switch suppliers they say.. Its easy! It is a robbery the price of energy in this country.

With 75 per cent excellent reviews, I wondered what could possibly have gone so wrong with Avro Energy when a mere 7 per cent of reviewers graded them poor to bad. Having read the latter reviews, in common with a problem my family and I have encountered with Avro Energy, I identified a recurring issue of delays with refunds, accumulating credit balances not being addressed and a general lack of resolution to customer complaints. This prompted me to take a look at their last published full accounts (on Companies House) made up to 30th June 2019 which shows a loss for the financial period of £28,023,009. See page 9 of 30th June 2020 entry.

And then there was the news today, Wednesday, 22nd September 2021, that Avro Energy has ceased trading.

Lesson for all of us to learn: it is definitely worth taking a look at Companies House before deciding on an energy supplier.

The writing was on the wall.
Customer service has been non-existent for a while now.
At the moment I cannot access my on-line account to print off the latest statements. I hope this is temporary as I do not trust the new supplier to manage the switch correctly.

So after switching 3 weeks ago, and completing the switch today. Avro go bust. Why are they taking on new customers on.
This is my third energy company to go bust in 18 months. I’ll just stick with the big 6 from now on

Avro Energy have been a very good, competitive supplier of energy, along with diligent and helpful staff. I'm very sorry to see them depart the market through no fault of their own.

You'll be sadly missed by many consumers.

Hopefully when energy prices settle the directors may form another energy company along the lines of old Avro.

My thanks & best wishes to the Avro Energy directors and staff, thank you for being our energy supplier these last four years, we'll miss you.

Go Straight to Fail

One of the worst 'commercial enterprises' I've had the displeasure of dealing with, only pipped from top spot by a very scummy letting agents in Reading.

Some of their indiscretions toward me as a paying customer included

After moving into a new property and promptly returning their change of tenancy forms, making me wait for the best part of 12 weeks to until they decided like setting up my energy account. This only happened because I chased them up, otherwise who know whether they have even bothered?

Fake billing spanning several months from before I moved the property and lies to attempt to justify by claiming they had tried to reach out to me - 2 months before I had moved in

I was going to report these bunch of fraudulent cowboys to the Energy Ombudsman along with my viewpoint they were not fit to trade

How much are those fake 5 star revivews worth now?

Probably a lot more than AVRO shares

Maybe they can go into the circus business - bunch of clowns

I for one have loved working at Avro energy, it was an amazing company to work for! For all you miserable b**tards that want to give 1* reviews, you must lead a miserable life and have nothing better to do

5 Star reviewers, haha they've gone bust well done all those giving 5*

Avro Energy, which was USwitch's best-value-for-money energy provider in 2019 and has 1.2m customers, is in financial difficulties.

The firm has defaulted on the industry's balancing and settlement code (the scheme to satisfy demand for energy that is more than what a company has contracted to buy).
An announcement on how customers will be protected is expected from the regulator Ofgem.
Normally those customers would be transferred to bigger, less fragile companies under the Supplier of Last Resort rescue scheme, but it is possible a special administrator would have to be appointed.

This is my third review, first was good 2nd was bad and this one same as latter.
Avro energy played very well around my bills. I was falsely given big hopes by projecting lower bills that secured me with Avro for a while. Now been surprised by big balance that hiked my DD from £55 to £92 per month.
I was asked to give readings every month in response to their email (completely rendering the smart meters useless) which I did but AVRO would not recognise my readings and keep sending estimated statements.
their phone lines are suppose to work 9-4pm however you'll get the shutdown message just after 3pm. very frustrating experience and not recommend to anyone. just stick to Edf at least you'll know what you getting for your bucks.

They have allowed me to switch and have ceased trading!!!!!! And have even got the wrong address

Offered and accepted new deal, dead easy.

WILL BLOCK YOUR SWITCH TO A NEW SUPPLIER!! Despite paying off a balance and having a DD set up they have refused my switch twice to a cheaper supplier (they want to up my DD from £77 pm to £160 pm!!). No response to e-mails so have now sent formal complaint stating will forward to the ombudsman & Ofgem if no response within required dates!

Just joined Avro a few weeks ago, first payment already taken..officially go live with them tomorrow so was asked for opening meter readings.Will only let me add electricity..Wont do gas.
Rang them and they are shut, while the voice over tells you opening times...is this company just a joke..or going bust ?
Wish I’d never joined, and feel there will be hassle ahead.

5 minute process to enter energy usage and get a quote and received email and set up account straight after . Smooth going so far

Just switched really simple. I’m used to switching but this was easy and the cheapest thanks

I am still waiting for my credit of £88.00 which they told me would be paid back into my account within six weeks.
After sending numerous emails, and nothing coming back from them at all.
If you are thinking of joining this company for your gas and electric, think again. I have had nothing but trouble with them. I have heard that a few more utilities companies are going to go bust over the next few weeks, I wonder if they are holding onto my my money for this reason?.

Do not use this company, stay away from them.

I have just initiated the switch process to Avro Energy. They offered the cheapest tariff available, fixed for 12 months. The process was very easy and stress free. I hope that completing the switch and the next year of receiving energy from them will be as worry free as the process of switching.