Avro Energy 

CUSTOMER SERVICE GONE SILENT AGAIN!!

WEEK 12 SINCE ENGINEER VISIT AND ISSUE STILL REMAIN - DESPITE 8 EMAILS, NUMERIOUS PHONE CALLS AND MULTIPLE TRUSTPILOT REVIEWS.

AWFUL CUSTOMER SERVICE, I AM FORCED DOWN THIS ROUTE AS THEY JUST DO NOT RESPOND.

ZERO STARS IF I COULD

Yeah great cheap energy supplier,no problems until you want something from them.2 to 4 weeks to get an answer on email. Phone call tell me its procedure and have to wait 8 weeks. Come there must be something wrong with their procedure.

Offered and accepted new fixed deal, easy as pie.

switch
It was to switch

Decided to switch from Shell to Avro Energy in April because Shell wanted to increase my D.D. by £35.00 for new fixed term tariff. The switch went very smoothly and was very impressed. We supply meter readings every month online as requested. My account is showing £645.00 Credit. We currently pay £105.00 per month. However, I haven’t received a monthly statement since we switched. I’ve emailed Avro for explanation but still waiting for a reply. I had no concerns until the beginning of this week. Now I’m becoming very concerned.

I have been with Avro for a number of years now on a 12 month Fixed Dual fuel contract. Each year prior to renewal I check comparison web sites and have not been able to find a better deal. I have had no issues with either supplies, the only down side is that my smart meter display does not work following the switch over and I am asked to provide manual meter readings to record consumption. My contract renews mid October so I am currently caught in the '21 energy price hikes (40% increase this year!!) however having looked around Avro are still offering the best 12 month fixed rate. Unless something drastic happens I will be staying with Avro and have no hesitation recommending them.

Excellent service and price.just renewed with Avro even though price has jumped by £30/month,but still cheaper than anyone else at the minute.

Have just renewed my annual fixed term contract with Avro. Felt it was a sore price hike. So checked various other suppliers, online comparison sites. Wow, well done Avro still cheapest. Staying another year. Beyond price, service, billing transparency,ease of checking account all excellent. Thank you Avro. Happy customer.

I have contacted Avro 3 times because my smart meters, fitted in February, which have not worked since being installed. Each email I have sent to Avro had on it my account number but to date, 22/09/2021, not received a sensible response. I would suggest you go to another company for better service.

Just renewed my tariff. I have been with Avro for the last three years and I am content with the prices quoted. However, this time due to the huge rise in prices my previous DD of £98 is upped to £150 pm. Having checked on the comparison sites Avro still is the cheapest. The only downside is that as everyone experienced you can't reach them on the phone right now. Other than that, I am quite satisfied.

I rang to discuss my direct debit as we were not using as much energy as we were paying for. I got through to a very pleasant person called Jessica H, who instantly knew what had happened, why it had happened and promised to sort it out. I'll have to wait for a couple of weeks for things to get processed through the system, but that's fine. The experience was a very positive one, so thank you Jessica H. I'd honestly recommend Avro to anyone, they're a refreshing change from most energy providers! ;¬)

Little option but to renew my contract in the current crisis. I had a couple of queries so tried the phone ine- 'No One available. Phone back later Buzzzzz' Emailed- '5-10 days before we can reply.' I wonder if this meets industry standards. Renewal acceptance letter then arrives. 'We reply to emails within 24hrs' I bet.

Good service 👍

I sent my 1st email to Avro but even after 15 days I still do not receive any replies, though I re-sent my email again & again. Their telephone lines are always occupied but at the same time not allowed to leave a voice mail while only telling you to call again. I called over 20 times but was still not able to reach a representative of them.

Easy to use website for changing supplier.

Ofgem has issued a provisional order to Avro Energy, compelling it to provide financial information to the regulator.

It requested the financial informational on 19 August, which Avro Energy must now immediately provide.
The provisional order follows the company being ordered to pay £30,000 for failing to comply with Standard Licence Condition 5 in June, which sets out the requirement for licensees to provide information requested by Ofgem ‘when and in the form requested’.

Avro Have Gone Bust!!

I have been content with Avro over the last few years. However I am disappointed that when I got my renewal quote a few days ago, I didn't renew immediately and when I went to renew today it had gone up a further £7 per month. This means that this year I will be paying an additional £35 per month and as a pensioner this is a mighty hefty rise which I have no alternative but to pay. Perhaps being frugal with my heating and wearing extra clothes will help to keep the bills down!

Shysters took my renewal on the day that they went bust.