Avro Energy 

Energy switching is a nightmare at the minute. None of the comparison sites are operational. Tried a few sites directly and Avro was still the cheapest even though the prices have rocketed. Wholesale prices are through the roof at the minute. Hopefully it will calm down. Renewing with Avro over the website was quick and easy.

Perfect example of when cheapest is not always best. In an industry that is currently experiencing problems, this company have decided to provide the best rates without putting in the right effort to scale up their operations to meet the obvious increase in demand. Very poor opening times for their manned sales and service lines, ridiculously long waiting times when trying to speak to them on the telephone, and systems in the background that are not setup to correctly handle the full range of issues that can occur during the switching process. Add to this an unsuitable SLA time for cases raised via e-mail for the industry they are in, and you have a business that aren't configured to provide the right level of service to their customers. But hey, they're cheap (in more ways than one)!

Absolutely rubbish. Have tried emailing number of times. Original price agreed at £63.00 then couple months after started to charge me over £90! Attempted to email 4 times, no response whatsoever. Tried calling, automated machine says no agents available to take your call and then disconnects. Shocking. Only resulting coming on here as they refused to get back to me. Wouldn’t even give it one star. Will be changing providers

While they are supplying your electric/gas they are fantastic and cheap.
However when it comes to cancelling and getting a refund they are atrocious.
I moved house over a month ago, I followed the appropriate protocol on the website; let them know 3 weeks before, sent final meter readings and IVE STILL not had any correspondence, they number is automated and the line goes dead, they never reply. They are so unprofessional. I have since paid 2 further bills and my new supplier bills so am considerably out of pocket. Along with the £400+ in credit I am that they owe me. Avoid this company at all costs!!!

Simple renewal process and still the cheapest tariff I can get 3rd year in a row

We have had no problems over the last 3 years of being with Avro. Every year when our energy deal ends, Avro still offers me the most competitive quote of any energy supplier. It is nice to find a company that at last offers its current customers the best renewal price on the market. I have recommended to others and my family are all with Avro now too.

Was offered a good deal by Avro when my last company collapsed, very easy to deal with, clear & easy to navigate website. Very happy so far

It's more expensive than it was but they are all more expensive, So I shopped about but decided to stay with the AVRO folk I was satisfied with everything so thank you Avro.

easy to switch, good fixed rate.
webaite is easy to use and upload regular meter readings

Absolutely rubbish energy supplier. I have posted a review before our experience when we try to switch to another supplier. They blocked our switch saying we owe them £63.70 when the payments were made by direct debit. Even after paying that with a debit card we couldn't complete the switch of gas and electricity together. It was done seperately and took another month. Now three months after switching we haven't recieved the final bill. We cannot log in to the account either. I sent them an email giving them 14 days to reply but no reply. So I am going to make a complaint to the ombudsman. Think twice before you try to switch to this company. Try calling them like an existing custemer and see how long it takes if you are lucky to get through to them.

I joined in 2020 and their customer service is very helpful. Always responded to my emails. And accommodate my requests. Love the meter reminder emails. Good prompts. and can submit readings online 24hrs a day. Also gives previous readings at same time. Bills are in plain English easy to understand and you can see how your bill is calculated. Very helpful to monitor your usage.

Once again a promise of a refund doesnt appear to have been dealt with in accordance with the advice provided and confirmed in writing by yet another Avro employee! Tracey! Despite numerous attempts to phone them, and sending a further email absolutely no response. Given that Avro are not providing Ofgem with the information they have requested, doesnt look hopeful really does it? Maybe the staff working for them need to start updating their CV's??! Looks like my original plan of small claims court and the Ombudsmen was the best idea! Absolutely disgusted. Dont touch them, you will regret it!

Easy to renew, however the price went up 10 in two weeks. I did not renew when the first qoute came through as I wanted to speak to the company. Have ben with Avro for a year and when I have needed to contact them it is impossible. Very poor customer service.

We have tried to deal with Avro customer services to sort out our account out after selling our house - no response and we are owed money!
We sold our previous property on 23rd July 2021, we sent the final readings to Avro, they continued to take money out of our account - we have still received no final bill or refund, despite multiple emails and attempts to contact by phone - the people who own our previous property cannot contact or sort out there account and have contacted us to ask us to help them - utterly appalling customer service, we have cancelled the direct debit and expect contact to sort out our refund - get your house in order Avro - customers and refunds should be a priority not a nuisance to you. I await a response - 8 weeks and counting!!

Extremely pathetic customer service. Proposed a fixed 12month plan when my renew is due and when I accepted it, put me on a much expensive one automatically. Trying to contact them via email to correct it with proof but no joy. Only contactable via email not even chat now like earlier. Sent email 3 times with gaps of over 5 days and still no response or contact yet. Totally unacceptable. I will definitely switch and take my business elsewhere.

Been with Avro for years, Owing to prices going up and my fixed tariff due to end in December, I thought I'd lock in for another year. I did an online quote with Avro. Although more expensive (same as all suppliers), Avro was still one of the cheapest. I clicked on the renew button and a message popped up stating that I can't renew online and that I would have to phone. well the phone line is not working. Just get the "There is nobody availble to take your call" and cuts off. I've now been left with no choice but to switch to another supplier.