Avro Energy 

Shocking customer service since first time they sent a meter reader out over a year ago and my meters have been blank ever since so I cannot submit meter readings despite my efforts of trying to email and phone Avro I get no response emails are never replies to and phone calls don’t get answered

I recently installed a solar panel and battery storage system and then found my electricity meter (an old type) was running backwards when my generation was exceeding my usage from the grid, so that my monthly meter readings were no longer accurate. I emailed Avro and it took about 10 days for them to respond. An engineer visit is booked for about 2 weeks away for the meter to be upgraded, that should resolve the issue (but Avro aren't doing smart meter installations, so I will have to change to a different company if I want to get paid for feeding to the grid any spare electricity my solar system generates. I'm going to monitor the situation for a while!).
Overall, my experience with Avro has been good.

This whole process was a disgrace. I felt that I was forced to renew on their conditions. So much for giving a customer a choice. I found a reasonably good rate with this company on one of the comparison sites, but the tariff Avro offered to me personally as their existing customer was a lot worse. They would not allow me to get the tariff which they apparently were offering to their new customers. They do not answer the phone or reply to emails. Customer service is non-existent. Their rates are marginally better than those of other companies but the fact that they punish loyalty is sickening. Will be continually searching for decent rates and will leave.

One problem after another, they sent out someone to read my meters and he put in the wrong usage amount were upon my next meter reading my account was £650 in credit. This has caused my monthly bill to go through the roof. If this is not bad enough there is no way to call them, or chat live. It takes around about a month for them to respond to emails and it's basically a way to get your money in their account so they can cream the interest. Definitely avoid, looking through the feedback here it's a common occurance and looks like some kind of scheme to make more money off the customer.

Well that was 4 hours of my life I wont get back!
after recovering from a £52 pound hike in my new tariff monthly direct debit It seems that avro are the best I could get.
I have been with them for a couple of years now and to be honest I haven't had any issues yet!!
apart from it takes roughly 30 minutes to get through on the phone as apposed to british gas that takes 60 minutes plus. so all in all not a bad company

I'm just wondering me second stint with Avro, I left the 1st time after they offered a renewal which was so much higher than I was paying with usage projections well above what I had used.
Here we are a few years later and I went back, very low prices. Never again.
They changed my tariff mid way through staying missed payments and arrears and didn't actually send the email. I noticed while looking at statements that my tariff had been changed for 2 billing cycles.
You can cannot get through on the phone, at all, ever.
They send automatic responses to emails inviting you to renew.
2 weeks to get an actual response which the incompetence appears.
They don't want to admit a mistake when when pointed out. In still waiting on a reply to that.
Apparently using a hottub for a few weeks in the summer doubles your projected energy use, resulting in an astonishing renewal quote.
Then seeing they're in trouble with the regulator, I jumped ship. Got a good 2yr deal with Sainsbury's Energy. That can't possibly be worse!

At this critical time you are providing a vulnerable customer like me 81 yrs of age very good completive price thank you

Avoid this supplier at all costs!! After receiving an electricity bill for £650 back in May for that month I have had nothing but issues and now after numerous emails daily, I don't even get a response. There is never anyone available to take calls regardless of the time of day. Having to take this up with the energy ombudsman as I am not getting anywhere. Never will I use this company again.

Having compared prices via Martin Lewis' website, AVRO seem to be offering a competitive quote, even though I'm renewing and therefore not a new customer. Generally, new customers get better deals but, seemingly, not in this case.

I switched to Avro a year ago, and just renewed with them. From the switch last year, through this year with them, and including the renewal, they've been quick and in all communications, and have kept this clear and straightforward in what they offer and in billing, etc. I'm grateful to have the fuss taken out of energy bills, and pleased to renew with Avro.

We have fairly recently switched to Avro Energy and thus far, all is going well. The switch was seamless and the response time from the customer service team was far swifter than many other companies I could mention.
Thank you.

I received an email from Avro giving my details that my current plan was coming to an end and offering me the chance to change tarrif to the most benificial for myself. After looking around on comparison site I came back to my quote from Avro and took the renewal option as it was still cheaper than other suppliers.

I'm trying to be a new customer of Avro but with little luck. As an OAP I'm now scared that the new house I'm moving into next Monday may have its Avro gas and electricity services cut off before I can take them over.

I started corresponding with Avro's Change of Tenancy unit on 8 September about taking over that supply, but now they don't respond and nobody is answering the phone nor Facebook messaging

I just want somebody in Avro to assure me that their supply to my new house house will continue uninterrupted until Avro completes setting up my new account - not much to ask...

I moved out of my property and sold it on 26th August 2021. I supplied all my final meter readings and forwarding address and estate agent details as requested and I have had nothing back. I phoned and after 45 minutes on hold got through to someone who said the account is being looked at which i find it hard to believe as nothing has changed on it. They told my 15 working days for them to close the account this timeframe has long gone.
I have sent multiple emails and had nothing. I have complained on facebook and sent messages and nothing.
I have called the phone lines again and after 35 minutes on hold i get hung up on.
They have issued me with another months bill even though I no longer live in the property and have sold it over a month ago. They have taken more money from me which is not there's to take.
I am due a refund which they seem reluctant to give me.

I just want my account closed and my money owed paid back to me so I can cut all ties with this useless excuse for a company.
I would never ever recommend this company to any living soul and would much rather pay double the price to be treated with respect.
PAY ME WHAT I'M OWED!!!!!

Have had no problems or issues in 12 months, so far so good, price seems good.

worst support ever... I have been trying to close my account and no support from Avro.
They are easy to join but will take you forever to close your account or even if you need some support during your contract.
they might be one of the cheapest providers but I wouldn't recommend them at all! better to pay a bit extra and get a proper energy supplier.

Had a problem with my gas readings, and Claire at Avro sorted this out for me fairly quickly. Overall quite happy with the service, but contact by phone is very difficult, all has to be done by e-mail.

Excellent service and very helpful staff.

Agree that there is nobody answering the phone. But they are still the best deal around. Should have renewed as soon as I received the renewal quote. I waited a while to see if a cheaper one elsewhere came along, but it didn't. When I came to renew with Avro, the tariff had gone up. Still the cheapest I could find.