AWD-IT Reviews 

15,334
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the exceptional quality of the custom-built computers. Consumers note that the online ordering process is exceptionally smooth and straightforward, while products consistently arrive securely packaged and work perfectly right out of the box. However, some customers also noted that items were occasionally shown as available online but turned out to be out of stock after purchase, leading to unexpected delivery delays. A few reviewers additionally mentioned that they had to actively chase their orders or deal with communication hurdles regarding stock availability before things were finally resolved.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in good condition and function... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast shipping times... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the overall build and... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divide among consumers. While... See more

Service

Customers had positive experiences with service, describing it as first class and setting a high standard.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

PC Runs perfectly, everything is installed and placed correctly, only reason im giving this 4 stars is due to the fact it wasn't blatantly stated that windows 11 was not activated, screws to install... See more

Company replied

Rated 4 out of 5 stars

1st purchase from this company and item did arrive eventually, it said in stock so I paid for express delivery but I ended up chasing the order after a week. The customer service did sort this out ver... See more

Company replied

Rated 4 out of 5 stars

To cut a short story shorter, AWD-IT had an issue, customer service were fantastic, and I got my bit of kit for my PC upgrade, albeit 2 days late. Oh and it was cheaper by about £30, than anywhere e... See more

Company replied

Rated 5 out of 5 stars

Great price, included free delivery on a 64gb usb stick which really made it a great deal. Fast delivery. At that price, Inc delivery and Fast delivery made it a better deal than both Ebay and Amaz... See more



Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Gaming service Provider

About AWD-IT

Written by the company

Choose Your Ultimate Setup

Gaming PCs

PCs by Game

Next Day Gaming PCs

CPU, Motherboard Upgrade Bundles

 

Why should you buy from AWD-IT? We asked our Discord Community:

 

"Great Pricing, Availability and Support. I don't believe Anyone else in this industry is as helpful to their community of customers as AWD is. Overall a great company that services the needs of the enthusiast as well as the Newbie community at great prices with no compromises in support or quality."

 

"Prices beat competitors, the website had all the information I needed to choose the right build for my needs and with a great community I was able to make sure the build was the best for my budget. I wouldn't go anywhere else, from PCs for beginners to PCs for Experts. AWD has everything you could possibly need."


Join our Discord: AWD-IT Gaming (discord.com)

ADMI Ltd (trading as AWD-IT.co.uk) are an online retailer of computer hardware and creator of custom PC's for gaming.

Through dedication and hard work, our website has become one of the top go-to destinations for buyers looking for a great deal on the net, and we are the number one seller of PC's for gaming on the Amazon marketplace in the UK.

Our after sales support is comprehensive and extensive, offering both technical and returns support over prolonged periods.

Our mission is to continually improve. We invest in our people, our service and internal systems daily, enabling us to provide our customers with the highest possible level of service before, during and after their purchase.

We welcome and encourage feedback!

 

  • Express build options available
  • Finance Available
  • 3 Year Warranty
  • FREE UK Mainland Delivery

 

Contact Us

AWD-IT

Written by the company

The Next Level In PC Gaming Starts Here
At AWD-IT we dedicate ourselves to all gamers, whether you're looking for the ultimate esports setup or pushing the limits of gaming.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.4

All reviews

(15,334)

1,623 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality product

Quality product, quick delivery that arrived on time, excellent customer support, navigable website, easy customization for PCs, no complaints very happy. Had a slight issue with my pc arriving late due to some Internal issue their systems had which was rectified immediately with my monitor arriving the following day, which wasnt even a work day. Very happy, very pleased!

July 30, 2026
Rated 5 out of 5 stars

Very happy with PC and service

There was an error in my build as the wrong motherboard was installed. But this was fixed very quickly. The service was the best I have ever seen. They are quick to respond and very supportive . I am very happy with my PC. Definitely would recommend to anyone.

July 16, 2026
AWD-IT logo

Reply from AWD-IT

Hi Tomas,

We're so glad to hear that despite the initial motherboard issue, our team was able to resolve it quickly and efficiently for you. It's wonderful to know that you're happy with your PC and our service.

Thank you for your shopping with AWD-IT!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars
AWD-IT logo

Reply from AWD-IT

Hi Otis,

We're so glad to hear your delivery arrived sooner than expected. We appreciate your kindness, we hope to serve you again in the near future!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Simple

AWD-IT had the correct items in stock at competitive prices. Easy to order, good communication and quick delivery. Simple.

July 13, 2026
AWD-IT logo

Reply from AWD-IT

Hi Shaun,

We're so glad to hear that you found our items competitively priced and that your ordering experience was easy, with good communication from our team and that you experienced quick delivery with DPD. Thank you for your positive feedback!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

The pc I ordered is excellent but...

I wanted to leave this review after a few months of having the PC to ensure I was satisfied. The pc I ordered is excellent and runs exactly what I bought it for. Runs Escape from Tarkov with ease despite some of the maps being too much for most PCs and runs CS2 at over 500 fps on the right settings. Only issue was with the delivery they used DHL. DHL said they were delivering within a certain time and said I was 1 stop away for about an hour. I was waiting at the front for it to arrive as was a rather expensive purchase and they never came, they then sent me an email basically saying "sorry you didn't answer your door" I was waiting in my car for since before the expected delivery time and up to the point where they sent that email. I was rather infuriated and so they came the following day and when the driver opened the back of the DHL van I could see the huge box for me. with a bag of manure someone had ordered sitting on top. I watched as the guy moved the manure off the PC box and ignored the "fragile" and "handle with care" and literally rolled the box out of the van. upon opening thankfully awd-it had secured the PC extremely well and the only marks left from DHL where a couple of dings in the glass protection. I would've been absolutely livid if they had damaged it but thanks the awd-it's professionalism they ensured it survived.

April 8, 2026
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Reply from AWD-IT

Hi James,

Thank you for such a lovely and honest review, it really is appreciated.

We are so pleased to hear that Tarkov and CS2 are both running smoothly at high settings for you. It is always great to see one of our systems being put through its paces, and if you ever fancy any upgrades down the line, you know where we are.

We can only apologise for the trouble caused by DHL. Since experiences like yours, we have actually switched our courier service over to DPD, who tend to be far more careful and understanding when it comes to fragile items. Damage in transit can unfortunately never be ruled out entirely, but it is certainly not something we ever want any of our customers to deal with.

Lastly, thank you for the kind words about our packaging. It is something we take real pride in, so it means a lot to hear it recognised.

Enjoy the system, and thanks again for taking the time to leave your feedback!

Kind regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Super Fast Delivery!

Great deal, super fast postage. Perhaps a little excessively packed 😂 But I'd rather that than badly packaged! Overall I'm super impressed and would definitely be happy to use AWD-IT in the future.

July 27, 2026
Rated 1 out of 5 stars

Bluetooth didn't work

Bluetooth didn't work. Graphics card doesn't work

July 29, 2026
AWD-IT logo

Reply from AWD-IT

Hi John,

Thank you for taking the time to leave a review, and we are sorry to hear you have run into these issues.

Every system we build goes through thorough testing before it leaves us to confirm it is fully functional, so we would genuinely like to help get to the bottom of this with you, as it is not what we would expect on arrival after testing here.

For the Bluetooth, if you have not already, please make sure the motherboard antenna is fully plugged in at the rear of the PC, as Bluetooth and WiFi rely on this being connected. This can be found in your Motherboard box as an accessory.

It is also worth installing the latest Bluetooth driver for your motherboard, which can be found here:
https://download.gigabyte.com/FileList/Driver/mb_driver_2693_realtek8851_18.4032.2505.2300.zip?v=8519e887f324c7754f2c5401b4487415

For the graphics card, it would help us to know a little more about what is happening, for example whether you are getting no display at all, or whether it is not being detected. One quick thing to check is that your monitor cable is plugged into the graphics card itself rather than the motherboard, as this is a very common cause of no display.

If you are still having issues after the above, please do get in touch with us directly at support@awd-it.co.uk and we will do everything we can to get this sorted for you as a priority.

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

After buying a cpu motherboard bundle I…

After buying a cpu motherboard bundle I had got an email a day later saying there was a stock issue so instead of delaying my purchase they gave me the option of having another board sent out with the cpu and after making sure my other parts work with the new mother board they had sent it out and had it delivered in 2 days will definitely be using awd-it again highly recommend

July 29, 2026
AWD-IT logo

Reply from AWD-IT

Hi Jake,

We are so happy to hear that we could resolve the orders issue quickly and efficiently for you. It's wonderful to know that our team ensured your new motherboard was properly compatible and delivered promptly. We truly appreciate your high recommendation and look forward to serving you again!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Met my expectations

Met my expectations, delivery was quick.

July 15, 2026
AWD-IT logo

Reply from AWD-IT

Hi Alexandros,

We're so glad to hear that your experience met your expectations and that our delivery was quick! We appreciate your positive feedback.

Best regards,

AWD-IT - Kian

Rated 2 out of 5 stars

Honesty expected

Put an order in to awd-it on 26th July for four components. Graphics card, Ram, CPU and SSD. Later that day put a further order in for 4 in 1 Combo Gaming Set. The following day 27th July I phoned customer service to see if they could add a sata cable to my order. Call handler originally stated this would not be possible as they had no way to invoice me due to the order already been placed. Call handler asked for my order number, put me on hold and returned to the call with the good news that a cable would be shipped along with my order. Fast forward to the 28th July and my 4 in 1 Gaming Set arrived. Sadly, the parts I needed most had not turned up. I logged in to my account and my order status for the parts was showing processed and awaiting shipping. I phoned customer service that day only to be told that my order was in fact NOT out for shipping as the processor I had ordered was out of stock. I was then told they were HOPING for a shipment this Wednesday and I MIGHT receive my goods on Thursday 6th August. I am a patient person and yes stock does run out. However, what I'm not happy about is that the original call handler knew there would be a delay and said nothing. Secondly, the company itself made absolutely no attempt to notify me of a delay. Thirdly there own site stated my order as being processed. On this occasion the service I have received from awd-it would severely limit me on recommending them. I await to see if I do receive my goods by the 6th August.

July 29, 2026
AWD-IT logo

Reply from AWD-IT

Hi Craig,

Thank you for taking the time to leave us this review, and please accept our sincere apologies for how this has been handled. You have been more than patient, and you are absolutely right to be frustrated on all three points you have raised.

Stock running short does happen from time to time, but that is no excuse for what followed. You should have been told about the delay during that first phone call, to add with the order status we can only apologise. None of that is the standard we aim for and we are sorry to have hindered your experience.

The good news is that we can confirm all of your stock is here and ready to go. Your order should be out for delivery tomorrow and arriving with you the same day. Please do keep an eye on your emails and your mobile, as you will receive a PIN code from DPD for the delivery.

Again, we are sorry that this has fallen short of what you should be able to expect from us, and we do appreciate you giving us the chance to get your order to you. We hope the rest of your experience with the parts themselves is a much more positive one.

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Got exactly what I wanted and speedy…

Got exactly what I wanted and speedy delivery great price to with a good option to upgrade in the future

July 28, 2026
AWD-IT logo

Reply from AWD-IT

Hi Richard,

We're so happy to hear we delivered exactly what you wanted quickly and at a great price! We appreciate your positive feedback, hope to see you shopping with us in future!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Absolutely nailed it

Absolutely nailed, brithersau present for my sons 16th,hes over the moon, works a treat, couldn't be happier

July 9, 2026
AWD-IT logo

Reply from AWD-IT

Hi Joe,

We are so pleased to hear your son is over the moon with his 16th birthday present! We appreciate your wonderful feedback, and we were glad we could make this birthday one to remember!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Easy to contact customer service and…

Easy to contact customer service and was very helpful, answered what i needed to know.

July 28, 2026
AWD-IT logo

Reply from AWD-IT

Hi Claire,

Thank you for the wonderful feedback to our customer services team, I will pass this on over to them directly!

We are so glad we could be of assistance during your order!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Built PC

Delivered on time and well packaged (although the box was on its side - delivery fault as box clearly marked!). Grand daughter happy with it. I Would recommend for service.

July 28, 2026
AWD-IT logo

Reply from AWD-IT

Hi Andrew,

We're so happy to hear your granddaughter is pleased with the PC order and that you'd recommend AWD-IT!

We appreciate you highlighting the delivery issue with the box. We do push this back to DPD and mark each delivery as fragile to combat this issue entirely.

If you would have any issues with the system, please reach out to us directly. Enjoy your new PC!

Best regards,

AWD-IT - Kian

Rated 5 out of 5 stars

Really happy to have found AWD-IT

Really happy to have found AWD-IT, I've recommended them to friends and will be using them in the future. We bought a custom build PC bundle for a great price, delivery was quick and we love the new set-up. I needed an upgrade, so bought a pre-built gaming PC, which was delivered within a couple of days and well packaged. You really can shop for your budget and they have some great deals. Fast response from their customer support too (no issue with the product, it was related to an Nvidia graphics card promotional deal). 10/10 would recommend.

July 13, 2026
Rated 5 out of 5 stars

Great Service

Delivered when promised and items worked great perfect service

July 14, 2026
AWD-IT logo

Reply from AWD-IT

Hi Mitch,

Thank you so much for the kind feedback, we hope to see you shopping with us again in future!

Best regards,

AWD-IT - Kian

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