I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
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Review summary
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Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more
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They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more
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Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more
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Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
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I returned to AXA
I returned to AXA when looking to renew my car insurance on a comparison site. I've been happy with AXA for years, I like the way they operate and service they provide. I've got my business, commercial vehicle & car insured with them, I guess that speaks for itself! Sadly they can't insure my house, which is strange but they must have their reasons but maybe that'll change.
August 4, 2026
Reply from AXA UK Car and Home
Hi Patrick,
We are so glad to hear that you are happy with the service provided.
I'm also sorry if we couldn't cover your house. We risk assess the details provided to see if we can offer cover, but hopefully we can cover your house in the future.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Sughra,
We are so glad to hear that you are happy with the service provided.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
My car insurance and house policy renewal
My car insurance renewal is due at the end of August I called to get a renewal price, told it would not be ready until 21 days before renewal.When it did come through it had gone up quite a lot of money and the quote was not even the same cover I had on the previous policy. Needless to say after being with AXA for several years I have now gone to a new insurance company with better cover at a lower cost. My house insurance with AXA is due at the beginning of October and I changed my policy not to renew automatically as I want to compare it with other companies after saving on my car insurance by changing.
August 7, 2026
Reply from AXA UK Car and Home
Hi Michael,
I'm really sorry to hear that we couldn't offer a competitive price.
I understand that this is not ideal, but we risk assess the details provided to offer the best price the first time around.
I'm afraid we can't amend the quote either, so please make sure your details are up to date, as changing your details can affect the price.
Thanks for your time with us and sorry for the inconvenience caused.
Keyrthigan
AXA Customer Service Team
I found your Agent very helpful and…
I found your Agent very helpful and polite. Now I have the insurance I needed.
August 1, 2026
Reply from AXA UK Car and Home
Hi Lynn,
We are so glad to hear that our agent was very helpful and managed to help you resolve your query. Thank you for the positive feedback.
Hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Service /staff
July 31, 2026
Reply from AXA UK Car and Home
Hi Geoffrey,
We are so glad to hear that you are happy with the service provided by our staff.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Very easy to change my vehicle insurance
August 4, 2026
Reply from AXA UK Car and Home
Hi Pauline,
We are so glad to hear that it was quite easy to change your car online.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
The process was easy and…
The process was easy and straightforward. The insurance quote was affordable too
August 1, 2026
Reply from AXA UK Car and Home
Hi Tariro,
We are so glad to hear that we could offer an affordable policy for you.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Ian,
We are so glad to hear that we could meet your requirements with ease.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
The website is easy to use and AXA's…
The website is easy to use and AXA's agents are unfailingly polite and helpful.
August 4, 2026
Reply from AXA UK Car and Home
Hi William,
We are so glad to hear that it's quite easy to use the website and to hear that you are happy with the service provided as well.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Wallace,
We are so glad to hear that it's quite easy to manage your policy online.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Great quote for car insurance
Great quote for car insurance. Simply and easy to do online. Best price by far.
August 10, 2026
Reply from AXA UK Car and Home
Hi Melissa,
We are so glad to hear that we could offer a competitive price for your policy.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
The telephone staff are amazing
The telephone staff are amazing ! everyone i have spoken to were brilliant...well done ladies.
July 28, 2026
Reply from AXA UK Car and Home
Hi Gary,
We are so glad to hear that you are happy with the service provided by our agents.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
Very easy friendly
August 2, 2026
Reply from AXA UK Car and Home
Hi Wally,
We are so glad to hear that it's quite easy to manage your policy.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
AXA Customer Service Team
had to change my car details really…
had to change my car details really easy to do online and saved my admin fee great service
August 7, 2026
Reply from AXA UK Car and Home
Hi Philip,
Thanks for sending this to us!
I'm very glad to hear that you found our service easy to use and are happy with the price.
It's great to have you on board.
George
AXA Team
First class customer service and very…
First class customer service and very compassionate when I explained my Mum had died.
August 5, 2026
Reply from AXA UK Car and Home
Hi Sue,
Thank you so much for leaving this lovely feedback!
We're very glad to hear our staff acted in such a way at such a difficult time for you.
If you do need any further help in the future, please just reach out.
George
AXA Team
Add a driver
Went online to add a driver on my insurance. The procedure was very clear and straight forward.
August 2, 2026
Reply from AXA UK Car and Home
Hello Mrs Paterson,
Thank you for your feedback.
I'm so glad you found the process so straight forward online.
We're glad to hear from you.
George
AXA Team
Quite competitive.
August 3, 2026
Reply from AXA UK Car and Home
Hi Mr Li,
Thanks for sending this feedback!
We're very glad to hear that we were competitive.
If you need anything from us, please reach out through your online account.
George
AXA Team
Quick and easy to change
August 10, 2026
Reply from AXA UK Car and Home
Hi Angela,
Thank you so much for your feedback!
I'm very glad to hear you managed to get make your change with ease.
If you need anything from us, please reach out through your online account.
George
AXA Team
Price increase was not acceptable!
August 3, 2026
Reply from AXA UK Car and Home
Hi Graham,
Thank you for your feedback!
I am so terribly sorry that we haven't been as competitive this year and that you're unhappy with the price.
Your price is based on your details and the data that comes with that. It may help to reassess your details to see if any need updating as this can amend the premium.
Please also feel free to contact us directly through your online account.
George
AXA Team
Reply from AXA UK Car and Home
Hi Per Andrew,
Thank you so much for your feedback!
I'm very glad to hear you managed to get insured with ease.
If you need anything from us, please reach out through your online account.
George
AXA Team
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