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Baggagefactory Reviews 

299
•
TrustScore 4.5 out of 5

4.5

Luggage Store
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Rated 5 out of 5 stars

Having already purchased a 32” Cargo Bag a couple of years ago, I was very happy with my purchase, the delivery and the quality fir the price. And it’s still going strong! As a result of my past... See more

Rated 5 out of 5 stars

Excellent Customer Service. I had bought a large case in March. On first use it was damaged beyond repair by the airline. I wanted to replace it as it was part of a set. Maria at the Chatham branch... See more

Rated 5 out of 5 stars

AVOID, AVOID, AVOID. FOR ANYONE USING THIS WEBSITE TO PURCHASE LUGGAGE, I WOULD SUGGEST PAYING VIA PAYPAL OR A CREDIT CARD FOR BUYER PROTECTION. THIS COVERS YOU FOR EITHER RECEIVING THE WRONG ITEM O... See more

Company replied

Rated 5 out of 5 stars

We visited Baggage World Glos Quays today. A lovely selection of cases &bags to suit every occasion. Lucy &Rachel served us, they were very helpful &friendly. We were able to leave our cases there... See more

Company replied

Company details

  1. Luggage Store

Written by the company

Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

299 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(299)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent case lovely colour…

Excellent case lovely colour carefully packed and promptly delivered

February 11, 2026
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 5 out of 5 stars

Very pleased with the case

Very pleased with the case, delivered as requested.

January 14, 2026
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 5 out of 5 stars

Very helpful staff at Trentham shop

Very helpful staff at Trentham shop. Great range of bags to view but didn’t have the size we wanted. Ordered online and had great service and communication from baggagefactory.

January 2, 2026
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 3 out of 5 stars

Poor Delivery

Product was great and just what we wanted. However there delivery contractor was not good. They gave us a date when it was coming. We changed our arrangements they gave us a time then cancelled delivery. Next day they said it would be at a time we changed our arrangements only for them to change the time.

December 1, 2025
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Reply from Baggagefactory

We’re sorry that your experience didn’t meet expectations. Please reach out to our customer service team so we can assist you further.

Rated 4 out of 5 stars

We like the suitcase as we have had two…

We like the suitcase as we have had two before. However delivery communication was poor. Plus as third time customer a small discount would have been good but non of the codes we had worked.

November 21, 2025
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Reply from Baggagefactory

Thanks for the amazing 4-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 4 out of 5 stars

I actually had this delivered to a…

I actually had this delivered to a friend that will be bringing it to me! I bought the smaller one in the store and loved it so had to get the next size!

October 13, 2025
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Reply from Baggagefactory

Thanks for the amazing 4-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 5 out of 5 stars

Great product great service

Saw what I wanted in the shop the lady there is always so helpful, but wasn’t in stock there so went online and ordered it from there.

Great product super quick delivery and free highly satisfied and one happy 8 year old daughter.

October 20, 2025
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 4 out of 5 stars

Great looking product yet to be tested

Yet to use suitcases but arrived
In a timely manner and look good quality. Little bit more communication would have been appreciated otherwise would have been a full 5 star

October 17, 2025
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Reply from Baggagefactory

Thanks for the amazing review! We’re so pleased you’re happy and hope to see you again soon.

Rated 5 out of 5 stars

Karen

Exactly what i ordered at a great price

October 15, 2025
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 5 out of 5 stars

From start to finish a 100%

From start to finish a 100%. Easy, shoppong, ordering, payment service and promt delivery.
All excellent

September 24, 2025
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 5 out of 5 stars

The Cargo bag is so useful

The Cargo bag is so useful
I can not get that size anywhere for such a good price.
I am extremely happy with the bag and speed of delivery

September 16, 2025
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Reply from Baggagefactory

Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.

Rated 1 out of 5 stars

Awful service.

Purchased a set of 4 suitcases online. Only 1 case was delivered. BF refused to send the other 3 cases.
Such poor customer service- failed to acknowledge the breach in contract and refused to rectify the problem.

September 8, 2025
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Reply from Baggagefactory

We’re sorry that your experience didn’t meet expectations. Please reach out to our customer service team so we can assist you further.

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