Having already purchased a 32” Cargo Bag a couple of years ago, I was very happy with my purchase, the delivery and the quality fir the price. And it’s still going strong! As a result of my past... See more
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Excellent Customer Service. I had bought a large case in March. On first use it was damaged beyond repair by the airline. I wanted to replace it as it was part of a set. Maria at the Chatham branch... See more
AVOID, AVOID, AVOID. FOR ANYONE USING THIS WEBSITE TO PURCHASE LUGGAGE, I WOULD SUGGEST PAYING VIA PAYPAL OR A CREDIT CARD FOR BUYER PROTECTION. THIS COVERS YOU FOR EITHER RECEIVING THE WRONG ITEM O... See more
Company replied
We visited Baggage World Glos Quays today. A lovely selection of cases &bags to suit every occasion. Lucy &Rachel served us, they were very helpful &friendly. We were able to leave our cases there... See more
Company replied
Company details
Written by the company
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Contact info
London, IG11, London, United Kingdom
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was very quick,item was well…
Delivery was very quick,item was well packed. They were very quick to respond to emails. Would recommend 👌
May 12, 2025
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Excellent customer service from …
Excellent customer service from Westfield Stratford fareeha and the manager of the store Rana . They sort it out our luggage problem at the same day . 100% recommend fareeha and the quality of the luggage are too good.
May 17, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
New larger sized hold-all/travel bag…
Product very good value for money and arrived in very good time
May 8, 2025
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Great new suitcase
I got a really great deal on my new suitcase and delivery was fast so nothing to complain about. I would buy from you again.
May 6, 2025
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
I would have awarded four stars but
I would have awarded four stars but, when the item was delivered we were out and the package was left with a neighbour. The problem was that the delivery company never told me. No email to say the package had been delivered or card through the door.
Otherwise ordering was straight forward and item despatched very quickly.
May 6, 2025
Excellent customer service.
The Baggage Factory Sales Advisor was incredibly friendly and helpful. I was impressed with the speed of service at sourcing stock for me and keeping me updated. Highly recommend.
May 1, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Good service
April 22, 2025
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Amazing service
Amazing service. I last time bought from their store in the Lowry. But I decided to order the same cases in different colours so all the families cases match.
Ordered the afternoon the day before and it arrives early evening next day. Super impressed!
April 22, 2025
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Cancelled for no reason
I placed my order online, then two days later received notification of a refund.
No explanation, no apology.
April 15, 2025
Best suitcase of my life?
Fareeha served me (i asked for her name) and she was so amazing and knew EVERYTHING about the bags. I think I just bought the best suitcase of my life. She was so warm and friendly I wanted to buy another bag!!!
April 18, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Fareeha was very sweet and demonstrated…
Fareeha was very sweet and demonstrated good customer service. She sold me a lovely fuschia suitcase. Will recommend as lovely selection of products for travel purposes
April 16, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Good experiences
Hi,
Thank you for your help fareeha we got a good bag for my sis n you are very professional .
By for till next.
100 recommended
April 14, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Guess bag
Hi,
We just got a bag from baggage factory Fareeha help me a lot .
Thanks Fareeha see you soon best wishes.
She is very professional and cute.
April 14, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Glint was very helpful went above and…
Glint was very helpful went above and beyond
April 8, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Fabulous customer service
Fabulous customer service .
Didn’t have item in stock so they sent me a suitcase free of postage charge .
Quality product great colours .
Thankyou
March 25, 2025
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Excellent customer service
Saw a bag in the window of the shop, which was unfortunately closed when I walked past on a Sunday evening. I telephoned the store the following day and Rana was most helpful. By Wednesday the bag was delivered to my home. Cannot wait to go to the store when during opening hours.
Thank you Rana, excellent service.
March 31, 2025
Unprompted review
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Reply from Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
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