Ballbella Reviews 135

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the product quality, noting that items often did not match the online descriptions or images, and the materials felt cheap. A significant number of people also reported issues with sizing, finding that garments ran much smaller than expected. Reviewers frequently encountered problems with refunds, stating that the company was unwilling to provide full refunds or made the process extremely difficult. Furthermore, many consumers found the website misleading, with some even describing significant discrepancies between advertised products and received items. Though some people were satisfied with their orders, praising the quality and fit of their dresses, the dominant sentiment points to considerable frustration regarding product accuracy, quality, and the company's refund policies.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express significant... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express disappointment, citing dresses that look... See more

Order

People report ambiguous experiences with order. Many customers express strong regret and dissatisfaction,... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many reviewers report difficulties... See more

Website

Customers express strong dissatisfaction with the website. Many reviewers report that the products received,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dress looked the same as the online photo but the fabric was subpar and the fit was way off. I’ve tried returning but they won’t allow it. They say they’ll give me 50% of a new order but that doesn’t... See more

Company replied

Rated 2 out of 5 stars

I got the dress on time and it is pretty. That’s why it got any stars. I will not order from this site again. I paid extra for custom fit. I am 5’4” and it fits a 5’9” person who is about 2 inches la... See more

Rated 1 out of 5 stars

complete scam site-- they are 100% getting cheap dresses from other sources and selling them. if/when there's an issue they reply with hostility, very unprofessionally, and do everything they can to a... See more

Rated 1 out of 5 stars

I picked this company because they have great reviews on here. However, I had the absolute worse experience with them. Very very poor customer service, follow up and response. They took 10 days to res... See more


Company details

  1. Dressmaker

Written by the company

Ballbella is a company focused on producing high-quality wedding dresses, evening prom dresses & men's suits. Our goal is to provide our customers with first-class clothing and thoughtful service. We understand the importance of dressing up for important occasions, so we carefully select each product with attention to quality and design details.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful dress.

I was thrilled with how beautiful my daughter looked in this dress! Even though it was a last-minute purchase, it fit her perfectly without needing any alterations. I'm so impressed with the quality and design, that we may even purchase more dresses in different styles next year. Highly recommend!

November 21, 2023
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Rated 5 out of 5 stars

Perfect dress.

The price of this dress is unbeatable for the quality it offers. It's definitely a smart purchase, and I couldn't be happier with it. I bought it as a Christmas gift for my daughter, and I know she'll love it.

November 29, 2023
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Rated 1 out of 5 stars

I paid for express 5-7 day shipping…

I paid for express 5-7 day shipping received it in 2 weeks, the material was like a curtain from someone great grandmother house, the dress didn't look like the picture customer service took forever to respond to my email and then they want to give a partial refund even though I contacted them the very same day I received the dress they made a big deal about it, I have to pay for shipping and a restock fee. I will never purchase nothing from this site again.

December 8, 2023
Rated 1 out of 5 stars

What are the dress on October 18th

What are the dress on October 18th, for my son wedding that's on November 11th, so much run around, I have the emails as backup. Do not purchase from this company they lie a lot and now it's 5 days until my son wedding I still don't have a dress. Do not use this company it's a sham. I need a refund ASAP because there's only 5 days left order #BB8262. I hate this company and I would never shop with them again please save yourself the hassle going to stores and buy you a dress

October 18, 2023
Unprompted review
Rated 1 out of 5 stars

NEGATIVE STARS

NEGATIVE STARS

This company needs help! Dressed poorly made nothing like pictures. Pictures are extremely photo shopped and dresses are made big look like curtains and smell like FISH!!!! They however responded rapidly to my concern and I am working with someone for refund but I told them I will spread the news dressed suck!!! DO NOT DO IT!!!

October 20, 2023
Unprompted review
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Rated 1 out of 5 stars

Horrible experience!!!

Before you buy from this company please make sure is the item you want and that it will fit. I asked for a refund and was giving thousands of excused. I was finally able to return the almos $400 dress in May and Im still waiting. Not even an email response. I can publish all of the emails sent. This is the biggest scam. Do not buy from this company!!!

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I ordered a dress and paid extra for it to arrive earlier. But the dress was very late which made me waste my money for the express. But when the dress arrived, it wasn't even what it looked like on the website and had several obvious mistakes in how it was sewn together. After all this, I sent the dress back several months ago but have not received my money back!!!!!!!!

March 16, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THESE PEOPLE--VERY BAD.

The dress was ordered as I am a bridesmaid in a wedding. The color I ordered was Emerald Green. The dress I received was Amish blue. The will not do returns as I did not open the package for a couple of days. It is the wrong color and the wedding is a fall themed wedding. Two other birdesmaids were told to order off this website also in Emerald Green. I will never be able to wear this dress as it is ugly and looks like an old fashioned curtain. The dress also does not fit in the bust part--it is to small but fits waist and hips.
Very poorly made. This is a bad website--stay away from things coming from China--they never give the same product as in the photo. I am a former fashion designer I would have been embarrassed to have created such a mess. Now I wasted $169.00 and possibly ruined my friends wedding. I NEVER WRITE REVIEWS BUT HAVE TO DO IT HERE.

July 28, 2023
Unprompted review
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Rated 1 out of 5 stars

Dreadful experience!!!

Dreadful experience!!!! shoddy badly made dress. It bore no resemblance to the photos and non existent customer service.
Plenty of emails telling me that they had sent what I ordered. They did not it was the wrong colour and too small.
They do not do return and will not refund your money.
Do not buy from them!!!!

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER SCAM

If I could give them a zero review I would. I bought 3 dresses based on the pictures, let me tell you that I did not get what they advertised. The quality is beyoud HORRIBLE. The customer service was horrible. I received 1 of the dresses and instantly called them for a refund and they would not give me one. By the time I would have to pay to ship the dress back and their portion that they keep I would be out more then the dress was worth. The pictures they use on their website are not their dress quality. They obviously just used other websites pictures. For those of you that are writing good reviews, I am sure you are part of this company and should be ashamed of yourselves. I finally got my money back months after going through my own credit card company. PLEASE DO NOT ORDER FROM THIS WEBSITE. I SPOKE TO A FEW PEOPLE AND THEY ALL SAY THE SAME THING. QUALITY IS NOT WHAT THEY ADVERTISE IT TO BE.

May 30, 2023
Unprompted review
Rated 1 out of 5 stars

FAKE SCAM

False advertising, you will not get the dress in the photo, it will be a fake poorly made counterfeit reproduction. Not worth the expense and you will have to have it altered to make it look even wearable. Just go to a local prom boutique.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great for prom and pageants!

The quality of their gowns is phenomenal and you get a good deal for them too! They have a wide variety and customer service has been phenomenal! I used my gown for prom and left people turning heads! I plan on using this for my next pageant!

May 25, 2023
Unprompted review
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Rated 5 out of 5 stars

My dress arrived on time

My dress arrived on time
Looked exactly like the website
I ordered a prom dress and I choose costume made and the dress suit me perfectly.
I recommend this site
U can talk with Bella day and night.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

My dress arrived on time

My dress arrived on time
Looked exactly like the website

I had to get it altered to fit perfectly even tho I ordered a size smaller cause I wanted it tight and tint the lace to my skin colour

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Although I was skeptical when ordering my prom dress, I was able to communicate with those at Ballbella day and night about my dress and any concerns! They were able to help me and also get my dress to me in time.

March 20, 2023
Unprompted review

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