Bathshop321 Reviews 

3,692
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything was efficiently dealt with and delivery timescale was better than I had expected. The only downside which I guess Bathstop had no control over was the toilet seat was delivered by DPD in da... See more

Rated 3 out of 5 stars

Mixed review!! This screen was bought to replace one previously installed, this was the closest match I could find. It wasn’t easy even for a professional bathroom fitter to follow the instructions... See more

Rated 5 out of 5 stars

First class service from Bathshop321. I was contemplating the purchase of a sink / worktop but needed specific measurements to ensure the unit would fit. I sent an email to Bathshop321 and received... See more

Rated 5 out of 5 stars

☺️ We are very happy! A complete new bathroom at a very reasonable cost. Everyone at Handforth were so good - helpful, pleasant and a joy to deal with. Particularly Cath and Jill who went to gr... See more

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

About Bathshop321

Written by the company

Bathshop321 is a family-run UK business offering a wide selection of bathroom suites and products for sale online including baths, toilets, basins & sinks at the best price possible prices.

We are The UK's Best Value Bathroom Shop.

We supply thousands of quality well priced, quality bathroom suites every month from market leading brands and help customers to design and choose products for standard bathrooms, wet rooms, compact & small bathrooms, en-suites as well as complete bathroom solutions.

Our Bathroom products come in a variety of styles including modern & contemporary suites, L and P shaped shower baths, corner, whirlpool and double-ended baths. We also have a range of accessories including wetroom & bath panels, concealed cisterns, taps, shower enclosures, vanity units and basins, bathroom heating and furniture.

Established in 2009, our underpinnings stem from over 40 years of experience in supply and manufacturing of stylish and affordable bathroom suites and accessories.

Our dedicated team of bathroom experts are on hand 5 days a week to ensure you buy the right bathroom products for your project; this is reflected in our ‘Rated Excellent’ Trustpilot score.

Just call 0330 053 6040 to speak to one of our friendly and knowledgeable UK team members..

*Subject to Terms and Conditions.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,692)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Excellent service but not so good when there was a fault

2 Stars -Excellent service. Very quick delivery But, not helpful with a scratched bath panel when we unpacked it and contacted them. Suggested rinsing it or t cut but did say send more photos as the scratch was unclear by sight on the picture. We have sent more and explained it’s clearly a scratch. But heard nothing back yet.
4 stars - re-reviewed
They have responded and a new panel is coming out tomorrow. They said they couldnt see the damage before. But asking us to use t cut isnt great. Would use again as better response in the end.
Further review information- finally on our fourth panel, we have one that is up to standard and not scratched.

October 16, 2023
Unprompted review
Bathshop321 logo

Reply from Bathshop321

Thanks for your review. Apologies for the misunderstanding.. your original picture did not show any visible damage. I am glad you have received your item and hope you are now happy with your order.
Thanks

Rated 5 out of 5 stars

Item arrived on time

Item arrived on time. Very pleased with the phone service and the items purchased. I purchased over the phone as i had some questions - excellent customer services - definitely use them again.

September 21, 2023
Bathshop321 logo

Reply from Bathshop321

Thanks for your feedback ;)

Rated 5 out of 5 stars

Overall a brilliant service

Overall a brilliant service. We had requested a delayed delivery date of 20th September 2023 to suit a planned holiday. All items were delivered on the agreed date and when examined were in good condition apart from a wall cabinet with finish blemishes on the internal surfaces. Having contacted Customer Services immediately they arranged for a replacement unit (this one was fine) to be delivered on Friday 22nd September 2023 and the defective unit to be collected at the same time.

All in all a very good service and great Customer Support.

September 20, 2023
Rated 5 out of 5 stars

Great Firm

A really helpful team of people to guide me in buying what I needed, and delivery on the day stated and spot on time. A well organized company ,really satisfied purchase. Well done Bathshop 321.

August 24, 2023
Rated 5 out of 5 stars

BATHSHOP321 👍👍👍👍

Very easy to navigate website and after a phone call and a few questions answered I purchased the item was delivered promptly but my customers vanity was slightly the wrong size but called Bathshop321 up and it wasn’t a problem they had it picked up and I was refunded .I was very impressed and will be using them in the future 👍👍

August 10, 2023
Bathshop321 logo

Reply from Bathshop321

Thank you very much for taking the time to leave a review. We're glad you were happy and look forward to doing more business with you

Rated 5 out of 5 stars

5 Star service

Bath shop UK delivered my order on the time given, the driver phoned me to inform he would arrive in 20 mins. which he did.
There was some slight damage with the wash basin, which was replaced without fuss.
Would highly recommend the Bath company for there overall service.

August 21, 2023
Bathshop321 logo

Reply from Bathshop321

Thank you very much for your great feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look