Begg Shoes Reviews 

889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their online orders arrive promptly and in pristine condition. Consumers are also genuinely impressed by the wide selection of quality footwear available and the smooth ordering process. Many people warmly appreciate the wonderful personal touches, such as custom handwritten thank-you notes included inside the packages. However, some customers also noted minor issues related to delivery logistics, incorrect address details, or product returns. A few reviewers experienced occasional minor hiccups involving damaged packaging or requiring specific size adjustments during their shopping journey.

What people talk about most

Product

People report positive experiences with product, highlighting the great selection and excellent quality of... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting remarkably fast shipping times and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and efficient staff both... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy online ordering and competitive... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Begg's website has a really good range of footwear. I ordered a pair of boots and a pair of trainers. Both arrived promptly via Royal Mail to Northern Ireland. I returned the trainers - all the neces... See more

Rated 5 out of 5 stars

Great choice of sandals from lots of brands, ease of ordering and very speedy despatch and delivery. Personal note included from the despatching store makes a difference. I've ordered previously fr... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(889)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Really quick delivery and very happy with the boots. Lovely personal handwritten note with the delivery. Will definitely use again!

December 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Trainers arrived quicker than anticipated. Was kept informed of delivery status and found a wee handwritten note in the box thanking me for my order and hoping I liked my new trainers. Would most definitely use this company again.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Beggs are brilliant!

So grateful to Beggs shoes for stocking Ricostex boots! Thought I'd never be able to get them anymore. Ordered online and had prompt response, very straightforward and friendly service.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

A positive online experience

Begg's website has a really good range of footwear. I ordered a pair of boots and a pair of trainers. Both arrived promptly via Royal Mail to Northern Ireland. I returned the trainers - all the necessary paperwork was included plus clear instructions. The whole process - ordering delivery, returns - was straightforward and efficient. Would definitely use again.

January 17, 2026
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Rated 5 out of 5 stars

Saw some lovely boots in the window

Saw some lovely boots in the window; went in but they were not exactly right for me. One of the assistants then helped me find the right pair for me. She was super helpful and I came away with a lovely pair of Heavenly Feet boots. A Christmas Treat.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered very quickly

Due to a medical condition I need very light shoes. I have favourite Skechers which I normally buy from a local outlet store but on this occasion they weren't in stock. I found them at Beggs on Amazon and had them delivered very quickly for not much more than the outlet! I wouldn't hesitate to look at Beggs first in the future!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional delivery Service …

The order was Skechers boots which is a make I always use . Did the order through Amazon. The order arrived right in the far south of England and was well packaged and arrived 4 days earlier than expected. Best service ever of such a good product. Thank you

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to use website

Easy to use website
Excellent updates on delivery
Prompt delivery by courier.
All paperwork enclosed
Excellent experience

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

A good service from Beggs

Sketchers ordered bia Amazon arrived on the stated day by Royal Mail tracked delivery. The boots fit fine, (close design to ny old Sketchers), but clear instructions and label included to return directly if it had been necessary. Beggs is a Scottish family business who really value their customers. There's even a handwritten thank you note and since my husband is Scottish and we spend all our holidays there, it made me happy that I could support them, while I'd also managed to find the boots that were rapidly selling out online. My boots were sent from Inverurie but I see there's 2 shops in Inverness so will have a look when we're next up there. 🙂

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience

I bought 2 pairs of shoes in the past two weeks. Karen served me both times and was so patient with finding me something that didn't hurt my arthritic feet. A good experience both times.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service …

I was looking for a specific style and make of mens shoes the assistant that assisted me was extremely helpful in meeting my needs especially as they were not available in store she sourced them from another store and had them sent to Inverurie where they were delivered 2 days later.

December 18, 2025
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Rated 5 out of 5 stars

Will be buying more shoes from them in future

Ordered a pair of wide fit slipin sketchers. Good clear web site and easy ordering. After the order was placed there was good email communications letting me know tracking no' etc. Order arrived promptly and well packed. One of the biggest problems in buying shoes on-line is the possibility of returnes. In my opinion Amazon has set a high bar in making it easy to do a return. I think Beggs have done it even better. All the necessary paperwork, incl label with bar code and instructions, were included in the package should a return be required.
Happily no return was required, but if it was it would have been a hassle free job and that is very important.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Would not hesitate to recommend

After trying to source a pair of Rieker trainers in September and searching on line, I came across Begg Shoes and ordered the trainers.
Unfortunately there was a problem with the trainers but Begg Shoes could not be more helpful and liaised with Rieker on my behalf and they were replaced promptly and efficiently, keeping me informed every step of the way

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and tremendous choice

I was looking for a pair of Joseph Seibel shoes/ankle boots that I couldn't source locally. Thus I searched online and ‘discovered’ Beggs Shoes. Impressive range of Seibel footwear available and am very pleased with my purchase of the ‘Naly 09’

However, I was even more impressed by Begg’s customer service. They phoned me to check something re the item I’d ordered and sent me photographs of the same.

Pleased that Beggs use Royal Mail for delivery (because they never leave parcels sitting on the step!). Also pleased to see that they treat Northern Ireland and the Island and Highlands as a ‘regular’ part of the UK and don’t exclude us from delivery or impose an extra delivery charge. They even included a returns label which was a thoughtful touch.

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Very pleased with 2 pairs of boots

Very pleased with 2 pairs of boots. Staff in Perth store very helpful in fitting first pair and then helping set up online purchase for second pair. Great service - made it easy but not ‘pushy’ in any way.
Would definitely recommend this shop and the range of footwear on offer. I’ve twice found just the shoes I’ve been looking for in store after not finding online with endless scrolling!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service and felt so personal with a handwritten note thanking for custom . Also easy returns with enclosed panels and instructions but don’t need to return anything . Love that it’s a family run business . Highly recommend. Thanks

November 28, 2025
Unprompted review

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