Begg Shoes Reviews 

889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their purchases. Customers frequently praise the exceptionally fast delivery service, secure packaging, and the lovely personal handwritten notes thoughtfully included inside their orders. Consumers also highlight the incredibly helpful staff members across different branches and the wonderfully wide range of quality footwear available online. However, some customers also noted that items occasionally needed to be returned or exchanged because the sizing was not entirely right for them. People consistently appreciated the straightforward return processes, clear communication, and the overall efficient service provided by the business.

What people talk about most

Product

People report positive experiences with product, highlighting the great selection and excellent quality of... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting remarkably fast shipping times and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and efficient staff both... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy online ordering and competitive... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really would like to compliment you on your excellent business. I ordered a pair of shoes which unfortunately were not quite the right fit, so they had to go back. But there was no hassle and my mo... See more

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Begg's website has a really good range of footwear. I ordered a pair of boots and a pair of trainers. Both arrived promptly via Royal Mail to Northern Ireland. I returned the trainers - all the neces... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(889)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Gabor eagle sandal

I bought my mother a pair of navy Gabor eagle sandals which I received this morning in immaculate condition. I paid extra for Royal Mail 24 and they arrived super fast. BEGG shoes are a top class seller, and I will definitely use them again many thanks indeed Mark.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Personable and professional experience

Daniela was so helpful to speak to on the phone and provided me with great advice with my potential Nordikas slipper purchase. As a result I placed a telephone order which has now arrived safely. I am really delighted with my purchase which was exactly as she described. The lovely touch of a thank you note inside the box from Daniela was much appreciated.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Service

Easy to order on-line. Excellent service. Good value. Prompt delivery by Royal Mail. The handwritten note included was a lovely touch.

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Ecco boots

Beggs stocked a pair of Ecco boots that were out of stock elsewhere in my size (7).
Communication of the order a delivery were excellent, boots arrived within 48hrs with a handwritten note inside the box. The boots are great, happy customer!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. First time ordering from Begg Shoes and very impressed with the fast delivery and lovely Regarde le Ciel ankle boots. They are so comfortable that I immediately ordered the same ones in another colour.
Will definitely use this company again.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Boots arrived really quickly, perfectly packaged and a returns label inside along with some information about their shop and a wee personalised note. Very impressed. Would use again and highly recommend.

November 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Reicker trainers

Bought a pair of Reicker trainers and the right foot sole split within the 12th month of wearing them on a casual basis. Complained to the company who said it was down to general wear and tear and not a manufacturing fault. The rest of the trainers were in good order and showing no obvious signs of deteriorating.So don't buy if you expect your shoes to last longer than 12 months!! An expensive mistake from a company I thought was reputable.

September 17, 2025
Unprompted review
Begg Shoes logo

Reply from Begg Shoes

At Begg Shoes, we take all customer concerns regarding product quality very seriously and investigate them thoroughly. In this case, we consulted directly with Rieker, who reviewed the shoes and determined that the wear observed was consistent with normal use rather than a manufacturing fault. As a result, a refund could not be issued.
We understand that this may be disappointing, but we always follow the guidance of the brands we work with to ensure fairness and accuracy. We remain committed to providing high-quality products and support to all our customers and will continue to address genuine fault claims carefully and professionally.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

High quality product delivered really quickly and well packaged. Paperwork contained within package indicated clearly what to do if product needed to be returned which is reassuring.Truly professional business.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Begg shoes - very good service

Begg's really lived up to their friendly family firm offer, delivering just the shoes I needed with a nice note included, and a well-presented insert about the firm. Great to see that they have survived so long - and hopefully will continue to do so. I shall definitely be buying shoes with them into the future.

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Patient and knew the stock well so could advise and suggest alternatives for my wide feet! Good selection from well known brands such as Gabor, Geox, Skechers, Reiker.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service today looked after by the manager she was brilliant. Helpful and knowledgeable I really appreciate her help. The shop has a lovely vibe all staff friendly.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I am so impressed with Beggs shoes!
I ordered Skechers trainers on Thursday & they arrived on Monday. They fit beautifully, are in perfect condition with a personalised message from Sara at the Lerwick branch.
I will definitely use them again &recommend them to friends & family.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a pair of red patent boots by Reiker. Received promptly and well packaged worh a personalised note which I thought was a lovely touch

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased a pair of size 7.5 Rieker…

Purchased a pair of size 7.5 Rieker shoes which were in the sale. Arrived promptly wrapped in a waterproof bag. Shipping invoice and returns details plus a personalised note of Thanks sat on the top of the shoes. Shoes fit well and feel nice and comfy and they look smart. Thanks for stocking half sizes as some online shoe stores do not. Will definitely look at your website first when I'm looking for shoes etc.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of shoes

Great selection of shoes. Makes a lovely change to deal with a family firm and you can tell the difference in their attention to detail. Handwritten note a nice touch.

September 29, 2025
Unprompted review

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