Begg Shoes Reviews 

889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their purchases. Customers frequently praise the exceptionally fast delivery service, secure packaging, and the lovely personal handwritten notes thoughtfully included inside their orders. Consumers also highlight the incredibly helpful staff members across different branches and the wonderfully wide range of quality footwear available online. However, some customers also noted that items occasionally needed to be returned or exchanged because the sizing was not entirely right for them. People consistently appreciated the straightforward return processes, clear communication, and the overall efficient service provided by the business.

What people talk about most

Product

People report positive experiences with product, highlighting the great selection and excellent quality of... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting remarkably fast shipping times and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and efficient staff both... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy online ordering and competitive... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really would like to compliment you on your excellent business. I ordered a pair of shoes which unfortunately were not quite the right fit, so they had to go back. But there was no hassle and my mo... See more

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Begg's website has a really good range of footwear. I ordered a pair of boots and a pair of trainers. Both arrived promptly via Royal Mail to Northern Ireland. I returned the trainers - all the neces... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(889)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, perfect shoes

Great friendly service, super quick delivery, even a pre-printed return label was included - which I didn’t need as the Ara boots I bought fit as if they were made just for me :-) Will definitely use this company again.

October 4, 2025
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Rated 5 out of 5 stars

Fabulous footwear and great service

Bought a pair of fabulous leopard print boots, super comfy, great price, quick delivery and a sweet little handwritten note from Eleanor thanking me for my order. A reminder of how invaluable these family businesses are ❤️

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great shoe fitting

Today I had an amazing experience with Kim and Emma in the Perth Branch.
I am disabled and find it extremely difficult to find shoes that can be adapted on my right foot, are wide enough to fit an AFO (splint) inside my shoe and fit comfortably.
All these things and more were met by Kim who went above and beyond to find me boots. Kim went up and down the stairs so many times carrying as many boxes she could carry. Kim listened as l gave her clear instructions on how to fit an AFO into my shoe and did a great job without hurting me. She was very keen on learning this. I found this very impressive. We also had a good fun together. Every time she ran up the stairs with 5 boxes and came down with more she asked Emma to keep an eye on me as I did not have my AFO on. What a brilliant team and after trying on about 15 pairs of shoes she found me the perfect pair. I can’t thank her enough for her customer service. Kim even thanked me for giving her a course on how to fit an AFO and she did it so well she gets 5 stars from me.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went ito my local shop to look for a pair of winter boots and found a pair I liked, in the colour I liked. Unfortunately the shop didn't have my size but the lovely assistant letme try on the same pair on a different colour before ordering the ones I wanted. My boots were delivered to my home, at no delivery cost, 48 hours later. Excellent service.

September 30, 2025
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Rated 5 out of 5 stars

Absolutely first class

Absolutely first class, smooth ordering via their website, swift delivery, product exactly as described.
The boots are gorgeous, comfortable and well made
I highly recommended this company

September 24, 2025
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Rated 5 out of 5 stars

Wonderful service in Market Harborough

Wonderful service from cheerful and helpful staff in the new Market Harborough store today! Bought a comfy pair of Hotter shoes there.
So disappointed to find another local shoe shop had closed but delighted to stumble across this new Begg shop with such a wide range of shoe and boots.

September 23, 2025
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Rated 5 out of 5 stars

Excellent service and information …

Excellent service and information from Karen B in the Kirkwall shop. Nothing was to much trouble, in and out of the storeroom with boxes of Skechers shoes and then she showed me a pair of iMac walking trainers which were perfect, just what I was looking for.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

They are becoming my first stop for any shoes

I’ve just bought another two pairs of shoes from Begg Shoes. They are becoming my first stop for any shoes because the descriptions are accurate, the delivery is faultless and the fit has been perfect every time… not to mention the handwritten note that comes with every order.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering Sandals

I ordered 2 pairs of Sandals on Tuesday 9th September, they arrived on Thursday. Well packaged and when I opened the boxes, they were just what I wanted but the personal touch of a handwritten note was lovely, completely made my day. Well done to Beggs for making me feel special.

September 10, 2025
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Rated 5 out of 5 stars

I ordered some walking shoes from…

I ordered some walking shoes from Beggs. They came on time, well packaged and with a hand written note, which in this age of computerised everything, was really appreciated. Unfortunately the shoes are not a great fit and I'll have to return them, but Beggs make it easy.

September 11, 2025
Unprompted review

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