Great advice and help from the staff at Bensons at Pontprennau. Brilliant delivery crew. Friendly and so helpful. Bed is exactly what we needed. It does, however, still smell of pond water, apparently... See more
Location
Switch locationUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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See what reviewers are saying
Once again it was time to get a new mattress for one of our other bedrooms so straight to Benson’s as we would not dream if looking anywhere else. As usual we were greeted with smiling faces which to... See more
Company replied
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Company replied
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... See more
Company replied
Company details
About Bensons For Beds - Cardiff Gate
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, United Kingdom
- 2920541950
4.8
Excellent
478 reviews
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The staff member,Laura/lauren who…
The staff member,Laura/lauren who helped us was so nice, didn't try to rush us with our choice, left us alone to decide and came back when we were ready to purchase,
February 26, 2025
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that our staff provided you with a relaxed shopping experience. It's great to know that you appreciated the space to decide on your purchase. Thank you for your feedback, Megan at Customer Care
What a great team!
Our bed was delivered and put together in situ by Luke and Callum. What a great team they were: punctual, polite, professional and positive! They are a credit to the company and should be congratulated for a job well done 👏
Very many thanks👏
February 19, 2025
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your delivery experience! We are so glad to hear that our delivery team was punctual, polite, professional, and positive. We'll be sure to pass along your compliments. Thank you for your kind words, Megan at Customer Care
Completely satisfied with all aspects.
February 6, 2025
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you're completely satisfied with your experience. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Good experience plenty of choice & helpful staff.
Good experience. Knowledgeable and helpful staff. Plenty of stock to choose from.Happy to remove delivery charge as we were able to collect in store.
February 4, 2025
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your positive experience! We're glad to hear that our knowledgeable staff were helpful and that you were happy with the available stock and waived delivery charge.
Take care,
Megan at Customer Care
Perfect and knowledgeable service in…
Perfect and knowledgeable service in the shop and a fantastic delivery team.
February 5, 2025
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your positive experience! We're so glad you were happy with our team's knowledge and delivery service.
Take care,
Megan at Customer Care
Friendly and knowledgeable staff
February 4, 2025
Reply from Bensons For Beds - Cardiff Gate
We appreciate you mentioning our friendly, knowledgeable staff! We're so happy you had a great experience with us. Take care, Megan at Customer Care
Excellent customer service
I had already placed an order for a sofabed a few days ago abd then decided that I needed a mattress for the spare bed. I rang the store and spoke to Laura. She was very helpful again. She took my order and then arranged for both items to be delivered on the same day. I am very impressed with the customer service at the Cardiff Gate store and would definitely go there again.
February 1, 2025
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you were impressed with the customer service you received. We appreciate you taking the time to leave us this positive feedback, and we are glad we could help coordinate your deliveries! Take care, Megan at Customer Care
prompt and helpful service
January 15, 2025
Reply from Bensons For Beds - Cardiff Gate
We appreciate your positive feedback regarding our helpful and prompt service. We are glad we could provide a great experience!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Cardiff Gate
We appreciate your feedback and are so glad you felt welcomed. It's great to know our team was knowledgeable and helpful!
Thank you,
Megan at Customer Care
Great Shop
From the shop to delivery has been a very helpful and informative service. I can honestly say it has been the best I have experienced.
December 30, 2024
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We're happy to hear that our service, from shopping to delivery, was so helpful and informative. Thank you for the positive feedback, Megan at Customer Care
Andy was amazing
Andy was amazing. Informative and listened to what we required and adapted a bed to suit. Brilliant service. I hope you give awards for outstanding service.
January 12, 2025
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you had such a positive experience! It's great to know that the service met your needs and that you found it informative. We appreciate your feedback, Megan at Customer Care
Great service was met by a friendly…
Great service was met by a friendly helpful shop assistant who if she didn’t know the answer to our questions went quickly to ask her manager who was also very helpful and personable
January 15, 2025
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you received great service! We appreciate your positive feedback regarding our team's helpfulness and how they addressed your questions. Thank you, Megan at Customer Care
Very Helpful to visit the store. We were unaware there were so many…
We were unaware there were so many types and styles of mattresses until we visited the store.
The staff were patient and very helpful.
The bed machine was helpful in selecting the right comfort.
January 10, 2025
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We're happy to hear that our patient staff and the bed machine helped you discover the perfect comfort from our wide selection.
Take care,
Megan at Customer Care
Satisfaction obtained
The Salesman was confident and very knowledgeable without putting any pressure on us to make a purchase
We did this on line after leaving the store via the Salesman
January 10, 2025
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We're glad you enjoyed your experience with our knowledgeable salesperson and appreciated the no-pressure environment. Thank you for making your purchase with us online!
Take care,
Megan at Customer Care
i Gel 6000 mattress and electric ottoman
All good the sales man was very helpful with my purchase would highly recommend
January 8, 2025
Reply from Bensons For Beds - Cardiff Gate
We're glad you enjoyed your experience, and we appreciate you recommending our services. Thank you for your positive feedback; it means a lot to us.
Take care,
Megan at Customer Care
Very helpful staff at Bensons and…
Very helpful staff at Bensons and delivery was exactly on time The delivery guys were respectful and quick with their collection and delivery.
December 23, 2024
Reply from Bensons For Beds - Cardiff Gate
We're so happy to hear that our staff were helpful and that your delivery was on time. We appreciate you mentioning the respectful and efficient delivery team!
Take care. Megan at Customer Care
Went to Bensons in Cardiff Gate where…
Went to Bensons in Cardiff Gate where we were helped by Liz who was lovely and patient with us while we chose, really lovely service
January 7, 2025
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you had a lovely experience at our Cardiff Gate location. We appreciate your kind words and are so glad you felt supported during your visit.
Take care, Megan at Customer Care
Excellent customer service
Excellent advice and outstanding product knowledge from Jo who assisted us in choosing our new mattress. No hard sell just good practical advice on which products would suit our needs. It was a pleasure throughout the process.
January 5, 2025
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We're happy to hear that the advice and product knowledge you received were helpful in choosing your new mattress. We're glad the process was a pleasure and that you felt no pressure, Megan at Customer Care
Great store to buy a mattress
Excellent customer service. Lots of helpful advice. No hard sell but advice and help.
December 30, 2024
Reply from Bensons For Beds - Cardiff Gate
We appreciate your positive feedback! We're happy to hear that you found our advice helpful and our service excellent. Thank you for your support, Megan at Customer Care
Excellent customer service
Excellent customer service. Very knowledgeable and friendly
December 31, 2024
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We are so glad our team was knowledgeable and friendly for you. Thank you, Megan at Customer Care
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