From contact with the store to going in and choosing a new mattress and delivery everything was exceptional the staff were all very friendly and informative nothing was too much trouble would definite... See more
Location
Switch locationUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... See more
Company replied
All relevant information given and then time to look around on our own. Purchase made via Tom, who dealt with the transaction in a professional and friendly manner.
Company replied
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more
Company replied
Company details
About Bensons For Beds - Hull678
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
- 1482219147
4.9
Excellent
590 reviews
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Reply from Bensons For Beds - Hull678
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
New mattress
Excellent guidance from the sales staff to find the best mattress for my needs.
The delivery and installation went smoothly and the delivery team were very helpful
February 5, 2026
Reply from Bensons For Beds - Hull678
We're so glad to hear that our sales staff provided excellent guidance in helping you find the best mattress. We appreciate your positive feedback regarding the smooth delivery and installation.
Ordered and delivered on time
February 6, 2026
Reply from Bensons For Beds - Hull678
We're happy to hear that your order was delivered on time. We appreciate your feedback and your time.
Good experience from ordering to…
Good experience from ordering to delivery with no complaints whatsoever. Store staff and delivery men could not have been more helpful.
February 6, 2026
Reply from Bensons For Beds - Hull678
We appreciate your positive feedback! We're glad to hear that you had a good experience from ordering to delivery and that our staff were helpful. Thanks for your support!
Reply from Bensons For Beds - Hull678
We appreciate your positive feedback.
Staff were attentive and very helpful
Staff were attentive and very helpful. Sat and discussed different options. We are very pleased with our choice. Also delivery is reasonably prompt.
January 30, 2026
Reply from Bensons For Beds - Hull678
We're so glad to hear that our staff was attentive and helpful while discussing options with you. We are very pleased that you're happy with your choice and the prompt delivery,
- Megan at Customer Care💜
Bed is gorgeous
Bed is gorgeous, installers were great as was the lady we dealt with in store👍
January 31, 2026
Reply from Bensons For Beds - Hull678
We appreciate you taking the time to share your positive experience with our bed and installers; we're so happy you love it!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
friendly sales staff
friendly sales staff, knowledgeable, was kept informed all the way through about when delivery would be and rang before delivery as to the exact time it would be delivered
January 2, 2026
Reply from Bensons For Beds - Hull678
We're happy to hear that you found our sales staff friendly and knowledgeable! We appreciate you noting that you were kept informed about your delivery.
No pressure sales
No pressure sales, it was more like good help in deciding which mattress we needed.
Everything explained to us about the differences in type and materials even pillows! We felt confident that we made the right decision thanks to Tom at the Hull shop.
January 27, 2026
Reply from Bensons For Beds - Hull678
We're happy to hear that you received helpful assistance in choosing your mattress without any sales pressure. It's great to know that the explanation of mattress types, materials, and pillows gave you confidence in your decision. Thank you for your positive feedback.
Great service in store down to the delivery
Great service in store down to the delivery. The gents even removed their shoes to take upstairs without been asked. Very happy
January 25, 2026
Reply from Bensons For Beds - Hull678
We appreciate you sharing your feedback! We're happy to hear that you received great service in our store and with delivery. It's great our team went above and beyond!
New Bed and Mattress
Professionalism, Very nice welcome and not pushy at all. Super helpful
January 12, 2026
Reply from Bensons For Beds - Hull678
We're happy you felt welcome and found our team professional and helpful! We appreciate your positive feedback and are glad you enjoyed your experience.
Very friendly and helpful
January 15, 2026
Reply from Bensons For Beds - Hull678
We appreciate you letting us know that our team was helpful and friendly! We are so glad that you had a positive experience.
Great customer service and Glad we went in
Great customer service, beds are beautiful and we saved money and got added extras. Cannot wait for our delivery
January 14, 2026
Reply from Bensons For Beds - Hull678
We’re thrilled to hear you enjoyed great customer service and found beautiful beds with added extras and savings! We can’t wait for your delivery day too. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service!!
Natalie at the Hull St Andrew's Quay branch was excellent, she gave us really good service and loads of useful support and advice that helped inform our decision.
January 10, 2026
Reply from Bensons For Beds - Hull678
We’re delighted to hear Natalie provided excellent service and helpful advice to guide your decision. We’ll be sure to share your kind words with her! Thank you for your positive review – Lauryn at Customer Care 💜
Knowledgeable sales man who listened…
Knowledgeable sales man who listened and gave recommendations if needed. Very happy with the service received. Would use again and recommend.
January 7, 2026
Reply from Bensons For Beds - Hull678
We’re so glad our salesperson listened, gave great recommendations, and made the process stress-free – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent service and advice
January 6, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
We’re so glad you received excellent service and advice – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
A proper sales experience
the store was well laid out . the sales personnel did not 'badger' us whilst we were looking around for the items we wanted and proved very helpful when we approached for info: . the salesman we dealt with was fully knowlrdgeable and informative on all aspects of the products ,delivery etc .all inall a proper sales experience.
January 10, 2026
Reply from Bensons For Beds - Hull678
We're happy to hear that you found our store well-organized and our sales team helpful but not pushy. It's great to know that you received comprehensive information about our products and services. Thank you for your positive review – Lauryn at Customer Care 💜
Exceptional, no nonsense service
I’m 52 and I can honestly say Bensons for Beds are the best company I’ve ever dealt with, no question.
Bought a bed and mattress in march 25, the mattress developed a fault six months later.
The customer service was exceptional replacing the mattress for a new one.
Even before this the service in the store, delivery updates and actual delivery were first class.
I don’t know what training or rules the staff follow but all companies should take a look and follow suit. I wouldn’t buy a bed in future from anywhere else, highly highly recommended
January 8, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
Wow – what an incredible recommendation! We’re thrilled our team delivered first-class service from start to finish and made things right when needed. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Hull678
Thank you for your feedback Joanne! We’re delighted to hear our staff were both friendly and knowledgeable—providing the experience we strive for. 😊
Sleep well,
- Megan at Customer Care!
Reply from Bensons For Beds - Hull678
We're happy to hear that our assistant was so helpful! Thank you for your positive feedback; we appreciate it.
Looking forward to seeing you again!
Megan at Customer Care
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