While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently describing it as effective and excellent for providing warmth and comfort. Many appreciate the quality of the product itself and the accompanying underlay, noting its ability to make living spaces more pleasant and even insulate floors. The user experience is also frequently praised, with people finding the product easy to set up and use. However, some people mentioned that the product takes time to warm up and feel the room temperature rise, so instant heat should not be expected. A few reviewers also found the process of cutting a hole in the underlay for the cable to be a bit of a hassle.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in providing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the product as excellent, effective,... See more

User experience

People report positive experiences with the product's user experience. Customers found it easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bil... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if... See more

Company replied

Rated 5 out of 5 stars

Genuinely fantastic product and my cat absolutely loves it. Got the rugbuddy under rug thing and the non slip insulating layer. It's cheap to run and warms up the room beautifully. Only thing not so i... See more

Company replied

Rated 5 out of 5 stars

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room bu... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Furniture Store
  3. Boiler and Heating Service
  4. Rug Store

Written by the company

A RugBuddy is like an electric blanket, designed to be placed under a rug to bring warmth exactly where you need it – under your feet. We are sole suppliers of RugBuddy under-rug heaters and FootBuddy heated foot mats. The products are CE Marked and comply with all relevant safety standards. The company has a high trust rating and was established in 2013 in the UK & EU. We operate a no-quibble 30 Days returns policy for your peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Rug Buddy

As someone who has suffered with cold feet in the winter for years I can say that Rug Buddy is one of the best investments I've ever made. I was that impressed I bought a second one for another room. William at bewarmer.co.uk is a proper gent and customer service is outstanding.

October 27, 2023
Rated 5 out of 5 stars

The RugBuddy arrived in good time and…

The RugBuddy arrived in good time and was well packaged. The underlay was delivered separately. It was easy to unpack, set up and plug in. It keeps the living room warm and reduces the amount of central heating needed in the house but it is too early to say what the financial impact is. My two cats love stretching out on it. If it didn't need the plug in wire it would be perfect but this is an obvious requirement and can be tucked away to a certain degree.

November 21, 2023
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for the review. Very useful for other potential customers.

Rated 5 out of 5 stars

Great product and service

I ordered one Rug buddy from bewarmer.co.uk. It was delivered ahead of the promised date and was easy to install. So far it is performing better than I had expected.

October 18, 2023
RugBuddy logo

Reply from RugBuddy

That's great! Thanks for the review.

Rated 5 out of 5 stars

Just as expected

We received our Rugbuddy in line with timelines expected. The instructions were clear and easy to follow. The rug provides warmth so my feet don't get cold under the desk!!! Perfect.

October 14, 2023
RugBuddy logo

Reply from RugBuddy

That's great! Pleased the RugBuddy is keeping you warm.

Advertisement
Rated 4 out of 5 stars

Good and cheep to run but not main heat source.

The rug-buddy turned up quickly and was super easy to fit under the rug. It's located in a room with a lot of windows, vaulted ceiling, and all 5 walls exposed to the elements, plus the floor is stone. Therefore even with underlay insulation I am expecting a lot of it. What I would say is on cold days - say sub 10 degrees - with it on a timer for an hour before I start work and on all day (working from home) it takes the chill off the room and just about bearable to work. By the middle of the day it does often settle to an OK temp especially if I have some sun coming in. It works well as a supplementary heat source and in better insulated rooms it would do a nice job but dont set expectations too high. Having said that, it's cheap to run - much less than central heating - and doubling with a heated mat on the table I can work all day without feeling cold. Bottom line is don't expect miracles - this is a secondary heating device but will take the chill off an area.

October 16, 2023
RugBuddy logo

Reply from RugBuddy

Thanks for the review which will be very helpful to future customers. Your 250Watt RugBuddy should be costing no more than 8p per hour to run and I'm pleased it's working well with the table-top heated mat.

Rated 5 out of 5 stars

Great bit of kit for a cold room

Very happy with my buying experience from Rugbuddy. The company was easy to deal with and made everything clear on their website.

From point of order the delivery timeframes were clear and the parcels arrived when they were meant too.

Super easy to set up can easily be done by one person.

We have a large orangery with a vaulted ceiling. In winter the temperature is to cold for us to use it and especially for out 20 month old. We purcahsed a fairly large rugbuddy and laid it with the suggest underly.

It costs little to run which is brilliant as on a cold sunny day out solar panels more than cover the useage of this rug several times over (unlike other panel heaters we have used zapping 1500 -2000 watts an hour.

Its a gental heat provided by tis rug, the central heating brings the room up to temp then the rug just maintains a nice warmth in the room.

We are considering another on for our cold hallway.

Very happy, does exactly what is advertised to do and the firm is very easy to deal with.

Will purchase from this firm again in the future.

October 3, 2023
RugBuddy logo

Reply from RugBuddy

Thanks so much for writing the review explaining how you use the RugBuddy. Very useful. I'm pleased you can now use the orangery through the winter.

Advertisement
Rated 5 out of 5 stars

This is the second one we’ve purchased

I ordered an under rug heater to run in front of a sofa and an armchair which heats the area perfectly, we also have one in our conservatory, which works a treat, so we can sit and our grandkids can play in there when the weather gets cooler and feel warm so we don’t have to put on the infrared heater, (it’s amazing how much warmer you feel when your feet are warm) highly recommended and very reasonably on the electric.

September 17, 2023
RugBuddy logo

Reply from RugBuddy

Thanks so much for writing the review. I’m pleased the RugBuddy under-rug heater is doing a good job for you.

Rated 5 out of 5 stars

It is still too early here in the south…

It is still too early here in the south of France for me to use the rug buddy but the pre purchase customer service was excellent in answering any questions that I had. I have installed and tested that it works and it was perfect. I am looking forward to having toastie feet this winter instead of feeling the chill from my stone floors

August 26, 2023
RugBuddy logo

Reply from RugBuddy

Glad to know your RugBuddy is ready and waiting for when the weather turns. We're following the Rugby World Cup and the weather throughout France looks perfect at the moment.

Rated 5 out of 5 stars

As good as they said

The Rugbuddy is as good as they said, even though its summer i use it on an evening when its cooled down and I'm sure it will get a lot of use over the winter, very happy.

July 4, 2023
Rated 5 out of 5 stars

Great service

Great service . this is the 4th heating system from the company .
Highly recommended

April 25, 2023
RugBuddy logo

Reply from RugBuddy

Thanks so much for taking the time to write the review. Much appreciated and glad we've been able to help!

Advertisement
Rated 4 out of 5 stars

Works well

Works well, really pleased with it (and the dog)
only dropped a star because it's a bit expensive.

March 12, 2023
RugBuddy logo

Reply from RugBuddy

Thanks for sharing your review - much appreciated. Regarding price, we use the best materials and build the RugBuddies to IEC specifications. Unfortunately this doesn't come cheap. The good news is your RugBuddy will last many years in normal use, and still costs a lot less than digging up the floor to install underfloor heating.

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Heated rug didn't suit me and I emailed William to return it. Without any fuss they refunded my money.

March 4, 2023
RugBuddy logo

Reply from RugBuddy

We offer every customer a 30-day 'no quibble' returns guarantee - no problem. And each RugBuddy is backed by a full 2-year manufacturer's warranty. Thank you for the review.

Advertisement
Rated 5 out of 5 stars

Our order arrived quickly and without…

Our order arrived quickly and without delay. Ordered this for our garden office as the flooring is cold during the winter. My wife thought this was a gimmick, but I thought it was worth a try. Purchased some good thick underlay, fitted the RugBuddy between the underlay and our thick rug, and I now have a very happy wife! The rug buddy is amazing, it works incredibly well, gives off plenty of heat and is undoubtably one of our top recent purchases. Great product.

February 1, 2023
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for writing the review and I'm delighted the RugBuddy is doing such a good job for you.

Rated 5 out of 5 stars

Really pleased with this

Really pleased with this! It's like an electric blanket for the floor. I purchased for my garden office (well insulated but has 4 external walls) and this is the only heating I have on at the moment. I might need to pop a radiator on in the depths of winter, but I'm warm and cosy for minimal cost :).

I purchased because I've been driven mad by electric underfloor heating constantly breaking (and then having to dismantle my office and rip up my laminate floor each time). This is a cheaper solution, and even if it does give up the ghost at some point it's no effort to replace it as all I have to do is lift up the rug.

I also have 3 dogs GLUED to the rug.

March 31, 2023
Unprompted review
RugBuddy logo

Reply from RugBuddy

That's great! Thanks for writing back with your review.

Rated 5 out of 5 stars

Great service

Great service, extremely helpful and my wife loves doing her yoga on her mat.

February 9, 2023
RugBuddy logo

Reply from RugBuddy

I'm pleased. Thanks for writing back with the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look