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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently describing it as effective and excellent for providing warmth and comfort. Many appreciate the quality of the product itself and the accompanying underlay, noting its ability to make living spaces more pleasant and even insulate floors. The user experience is also frequently praised, with people finding the product easy to set up and use. However, some people mentioned that the product takes time to warm up and feel the room temperature rise, so instant heat should not be expected. A few reviewers also found the process of cutting a hole in the underlay for the cable to be a bit of a hassle.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in providing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the product as excellent, effective,... See more

User experience

People report positive experiences with the product's user experience. Customers found it easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bil... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if... See more

Company replied

Rated 5 out of 5 stars

Genuinely fantastic product and my cat absolutely loves it. Got the rugbuddy under rug thing and the non slip insulating layer. It's cheap to run and warms up the room beautifully. Only thing not so i... See more

Company replied

Rated 5 out of 5 stars

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room bu... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Furniture Store
  3. Boiler and Heating Service
  4. Rug Store

Written by the company

A RugBuddy is like an electric blanket, designed to be placed under a rug to bring warmth exactly where you need it – under your feet. We are sole suppliers of RugBuddy under-rug heaters and FootBuddy heated foot mats. The products are CE Marked and comply with all relevant safety standards. The company has a high trust rating and was established in 2013 in the UK & EU. We operate a no-quibble 30 Days returns policy for your peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Couldn't ask for more

William at Rugbuddy was friendly and helpful, and the product arrived quickly and is of high quality. The whole experience has been great from start to finish, couldn't ask for more.

January 25, 2023
Unprompted review
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Reply from RugBuddy

Thanks for the review - much appreciated, and apologies for the delay replying.

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Rated 5 out of 5 stars

Good

Good, accessible communication, prompt delivery and good product. (NB purchased for my daughter..she told me she was muttering that this thing wouldn’t make a difference whilst trimming the underlay… and then…once it was up and running rang me to say … it’s great and I love it !!) 🙂

January 20, 2023
RugBuddy logo

Reply from RugBuddy

Thanks for writing the review - that's good to hear. Mum knows best, of course!

Rated 5 out of 5 stars

Instant like

A temporary replacement, original, much bigger size, damaged in flood.
Instant hit with our cat!
Will be buying full size when we have floors, rugs and new ceiling ect.

March 22, 2023
Rated 5 out of 5 stars

Premium Product

Premium Product

I bought three is is just really lovely having a a heating floor area in front of the sofa and on my cold floor. (Conventional heating is still requred to more or less the same degree.)

March 18, 2023
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Rated 5 out of 5 stars

A flexible and well priced alternative

Bought an under-rug heater to try out…and it really does take the chill off under foot. A perfect, flexible and well priced option instead of installing underfloor heating!!
Going to be buying more!

March 14, 2023
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for your comments. Glad you're finding your Rugbuddy is useful.

Rated 5 out of 5 stars

Efficient delivery of a great product…

Efficient delivery of a great product that does "what it says on the tin" bringing warmth to a conservatory in a discrete manner. Can only recommend others purchase one of these mat heaters at the reasonable price that they retail at.

January 23, 2023
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Reply from RugBuddy

That's great! Thanks for your comments.

Rated 5 out of 5 stars

We have a villa in Portugal

We have a villa in Portugal, my husband wont have radiators, so the rugbuddy is a godsend for me, as I hate the cold. The villa is made for the summer and not the winter.
Will was very helpful, and as I ordered at different times he only charged me one delivery charge.

February 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Thank you William for your great product and service

I really like my new RugBuddy it is a big difference sitting with lovely warm feet
William has been really nice and a real pleasure to buy from....i returned to him to buy the underlay and that is also a big help I'm loving it all ...he got in touch with me to return my delivery cost which he did and it was very welcome in this day and age....he also phoned to make sure my delivery address was correct......over all I would highly recommend the RugBuddy and the service was first class.....thank you very much William

January 31, 2023
Unprompted review
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Reply from RugBuddy

So pleased you're enjoying the RugBuddy. Glad to have been of service.

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Rated 5 out of 5 stars

Easy underfoot heating.

I now have two large rug buddies in two separate rooms. They’re unobtrusive under rugs and will add a noticeable warmth to a closed room. Even the largest uses slightly less than a quarter of an electric fire so can be kept on for four times as long for the same cost. Obviously it can’t replace central heating, but does certainly have an impact on how often or how long it runs for.
Even a smaller mat under your feet will make you feel noticeably warmer.
If you have kids, it’s especially useful for giving them a warm floor to play on.
Use large rugs so the cable can be hidden under furniture and plug into a timer or remote switch and you won’t even know it’s there.
Underfloor heating without the hassle and you can take it with you when you move.

January 19, 2023
Unprompted review
RugBuddy logo

Reply from RugBuddy

Glad the RugBuddies are working well for you. Adding a timer or remote switch is a popular upgrade. Thanks for writing the review - very useful.

Rated 5 out of 5 stars

Excellent product, great website

Excellent product that has made our living room super cozy at relatively little cost.
Great website that answers all your questions.
Product arrived exactly on time.
Easy to install.
So far so good.

I bought my non slip underlay from Ikea as that was the cheapest by a very long way.

December 8, 2022
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks for the review - much appreciated. I understand your comment about the underlay when it suits your situation. The one sold by BeWarmer is best quality for long life, and double sided to go on any floor surface.

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Rated 5 out of 5 stars

Rising energy costs & solutions

At a time with rising costs I found 2 RugBuddys useful in providing ambient heat. It meant I could turn the room stat on my central heating down while still ensuring I had a cosy home. Thank you RugBuddy

December 7, 2022
Unprompted review

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