BigRock Reviews 

827
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 596 reviews, reviewers overwhelmingly had a truly great experience with this company. People regularly highlight the helpful staff for their polite demeanor, exceptional professionalism, and dedication to guiding users smoothly through complex technical setups and account creations. Consumers deeply appreciate the prompt and effective customer service, noting that representatives respond quickly and ensure every single question is answered thoroughly and patiently. However, some customers also noted recurring problems regarding poor server reliability, unexpected website downtime, and frustrating error pages. A few reviewers experienced prolonged waiting times, unhelpful communication, and sluggish responses from specific support agents when seeking urgent technical assistance.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation for the helpful, polite, and professional support... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the quick, patient, and... See more

Service

Clients share positive opinions on service, highlighting accommodating requests, competitive pricing, and... See more

Website

Customers consistently note ambiguous experiences with website hosting and support services. While many... See more

Response time

Reviewers express high satisfaction and appreciation regarding response_time and customer support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Husaifa much polite guy.. i have talked to him many times regarding new server purchase, domain renewal etc, each time discussing with him he is humble and responded in good manner.. His response... See more

Company replied

Rated 5 out of 5 stars

Dear Harshita, I would like to sincerely thank you for your excellent support and guidance regarding the issue I was facing with the refund and surrender of my VPS Hosting plan. I am ve... See more

Company replied

Rated 5 out of 5 stars

I had issue with BigRock regarding the selected plan. I spoke to Akshay Chandra from the sales team he understood my issue and was able to resolve the same and explained me what I need to do as a next... See more

Company replied

Rated 5 out of 5 stars

I by mistake updated my website at back end and messed up the website, Big Rock team patiently guided me and supported me the get my website fixed. Being a non-developer it was great help. Special tha... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(827)

594 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great with Jason.

August 18, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Pradeep,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

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Rated 5 out of 5 stars

I had a problem and in a matter of…

I had a problem and in a matter of minute Mr. Munish solved it for me. Great Support guys. Keep it up.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Snehaisish,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Varshini helped me resolve my issue in 10 Minutes

Varshini helped me resolve my issue in the first go. Event the connection was dropped we picked up the issue and resolved the same.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Aniruddha,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Rizwan assist for renewal ,it a great…

Rizwan assist for renewal ,it a great experience

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Mr Rizwan assisted in resolving the…

Mr Rizwan assisted in resolving the renewal very fast.
Dt 17/8/2026

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

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Rated 5 out of 5 stars

Amazing experience by Ms Pooja

Amazing experience by Ms Pooja. She was very positive and very helpful and polite.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Dhaierya,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Abdul Aziz

Abdul Aziz

Good Experience

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Nirmal,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Shama was very helpful and resolved…

Shama was very helpful and resolved issues in one interaction.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Sarfaraz,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

karthick nice

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Radha,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

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Rated 5 out of 5 stars

MUNISH KHAN experience was great and…

MUNISH KHAN experience was great and service was also good

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Aftab,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Rizwan assisted in renewal

Rizwan assisted in renewal

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

AjitC helped resolution

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

SHAMA

SHAMA - VERY EXCELLANT SUPPORT

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Advertisement
Rated 5 out of 5 stars

munish here was very supportive and…

munish here was very supportive and properly guided me to get me my domain

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Harsh,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

shama- supportive

shama- supportive

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Quick and effecient support

Quick and effecient support. Usually for all sales enquiries, we have dealt with Rahila and it is has been such a good experience with doubts getting resolved quickly.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Kedar,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

We have been referring Bigrock to our…

We have been referring Bigrock to our clients for more than 10 years, Its always been an excellent experience.
Our recent interaction with Anant has been very rewarding with quick and satisfactory resolution to our renewal request for one of our domains.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Subhash,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Advertisement
Rated 5 out of 5 stars

Nafiya was really helpful during the…

Nafiya was really helpful during the renewal process. Really appreciate her support. Bigrock actually Rockz.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Team helped me get my website back!!!!

I by mistake updated my website at back end and messed up the website, Big Rock team patiently guided me and supported me the get my website fixed. Being a non-developer it was great help. Special thanks to Ajil C, for fixing my backend files.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Shakti,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

Rated 5 out of 5 stars

Anant was very helpful with the renewal…

Anant was very helpful with the renewal of our domain. Very courteous and knowledgable.

August 17, 2026
Unprompted review
BigRock logo

Reply from BigRock

Hi Customer,

Thank you so much for taking the time to post a positive review.

It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.

Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.

Thank you for being the best part of BigRock.

Kind regards,

Renan D.
Online Experience Specialist

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