We had no problems finding a ticket. We were greeted at the door of Store Studio by a security guard who inspected our ticket before we were allowed in. There was a closkroom and toilets immediately a... See more
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Good clear advice and helpful subject suggestions for printing triptychs. Cherry encourages us with many different layouts, presentations, etc. What works and what doesn't work.
Company replied
Go every year ,great to meet up with friends ,incredible selection of whisky ,all in all a well organised great day out.simple to book and a date always in our calendar
Company replied
Terrible service and no tickets emailed for tonights concert. Take your money and dont send the tickets. Their 'bot says "will get back to you" closes the conversation without getting a reference. DO... See more
Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and simple
December 14, 2025
Unprompted review
Reply from Billetto
Thank you for your feedback ⭐️
Great to hear that the experience felt good and simple – that’s exactly what we aim for. Thanks for taking the time to share it.
Kind regards
Billetto Support
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Reply from Billetto
Hej,
Tusind tak for din fine anmeldelse – det er skønt at høre, at du har haft en fantastisk oplevelse og oplever Billetto som user friendly 🫶
Med venlig hilsen
Billetto Support
Will not remove an event listed despite…
Will not remove an event listed despite being asked multiple times and saying it shows my full name, address, my copywritten images and contact. DO NOT TRUST THEM, THEY LIST FAKE EVENTS AND EVENTS NO LONGER HAPPENING.
January 1, 2026
Unprompted review
Reply from Billetto
Thanks for your feedback.
We’re sorry to hear about your experience and understand how frustrating this has been.
We have been in ongoing contact with you regarding this matter and have explained the situation throughout our correspondence. While we always aim to be as helpful as possible, we are required to follow specific processes and comply with applicable legislation and platform policies when handling event listings and content changes.
The matter has now been resolved and is considered closed from our side.
Kind regards
Billetto Support
Reply from Billetto
Hi,
Thanks for your feedback. The ticket fee covers the services provided by Billetto, including the ticketing platform, secure payment handling, customer support, and operational costs related to running and maintaining the service.
The full price, including the ticket fee, is always shown before completing the purchase so customers can see the total amount in advance.
If you have questions about a specific order, you’re welcome to contact us directly and we’ll be happy to look into it.
Kind regards
Billetto Support
The event did not take place
The event did not take place, but I received no cancellation notice.
I arrived at the venue at the scheduled time, only to find that the space was occupied by a private Christmas party. There was no host, no signage, and no indication that the speed dating event was running.
I did not receive any email or message informing me of a cancellation or venue change before arriving. This was disappointing and poorly communicated.
December 19, 2025
Unprompted review
Reply from Billetto
Hi,
Thank you for taking the time to share your experience — we’re sorry to hear how disappointing this must have been.
What you describe is certainly not the experience we want anyone to have. To be able to look into what happened and how the communication was handled, we’ll need to review the specific event and order details.
Please contact our support team directly via support@billetto.com or forward your order confirmation email, including your order number and the event name, so we can investigate this properly and assist you further.
Kind regards,
Billetto support
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Unpleasant buying exprience
After making a purchase and receiving the ticket the company asks for my personal information (address, email, phone number, etc.) that I have no intention to leave to billetto. The day after I receive an email where billetto repeats asks for my info again. There is no info if this info goes to billetto or to the event organizer. When buying a ticket the company also tries to charge for numerous extra services. An insurance for not being able to participate I feel is alright to try to sell, but the other crap feels just wrong to try to charge. Not at all a pleasant buying experience altough I did get my ticket.
December 5, 2025
Unprompted review
Reply from Billetto
Hi 😊
Thank you for getting in touch and for sharing your experience — I completely understand why the purchase flow didn’t feel great, and I’m sorry about that.
Regarding the personal information you were asked to provide (address, phone number etc.):
This is not Billetto requesting your details.
These fields are set up by the event organiser, and we only display the information they choose to collect for their event.
The follow-up email you received asking for information again is also triggered by the organiser’s settings, not by Billetto as a platform.
About the additional options during checkout:
The ticket insurance is offered as an optional product by an external insurance partner.
The service fee goes to Billetto and covers the running of the platform and customer support.
Organisers can also add their own optional extras (such as merchandise, donations, or add-on services), and these may appear during checkout — but none of them are required to complete the purchase.
I’m glad you received your ticket, but I absolutely take your feedback seriously — the buying experience should always feel transparent and straightforward. If there’s anything else I can help with, just let me know 🌷
I dont like you gave me an Police
I dont like you gave me an Police, I did not ask for that I just wanted a ticket as usual for dancing in the opera.
And very often it is not possible to bay a ticket for dancing at Opheliaplads, when I want to pay, it is not possible, it works on it and on it, and on it, and then I give up.
December 3, 2025
Unprompted review
Reply from Billetto
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your recent ticket purchase did not go as smoothly as expected. You should of course be able to buy your ticket for dancing at the Opera as usual, and we understand how frustrating it is when the payment page keeps loading without completing the purchase.
Regarding your comment about “being given a police”, this is not something we issue or control. You should only receive the ticket you choose to purchase, and we apologise if anything in the process felt unclear or unexpected.
Thank you again for your feedback — it helps us improve the experience for all our users.
good purchasing experience
good purchasing experience, very smooth and quick delivery, no problem whatsoever. Thank You.
November 28, 2025
Unprompted review
Reply from Billetto
Thank you so much for the lovely feedback!
We're really happy to hear that your purchase went smoothly and the tickets arrived quickly without any issues.
If you ever need help in the future, we're always here for you.
Best regards,
Billetto Support
Let og ligetil....
November 26, 2025
Unprompted review
Reply from Billetto
Hej 😊
Tusind tak for din anmeldelse! Dejligt at høre, at du oplever det som let og ligetil.
Med venlig hilsen
Billetto Support 🌷
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5€ of taxes for a digital ticket
5€ of taxes for a digital ticket, I think it's a bit abusive.
December 3, 2025
Unprompted review
Reply from Billetto
Thank you for your feedback.
We understand your concern about the €5 fee on your digital ticket. The fee you are seeing is not a tax, but a service fee that helps cover payment processing and ticketing platform costs. We always aim to keep our fees as transparent and reasonable as possible, and we appreciate you bringing this to our attention.
Thank you for taking the time to share your experience.
Booking fee added to the price
Booking fee added to the price. This is illegal in the UK!
November 9, 2025
Unprompted review
Reply from Billetto
Thank you for bringing this to our attention.
We have been in contact with you by email regarding this, and we appreciate you taking the time to reach out
surprise additional charge
I have purchased tickets for bonfire event. The organiser decided to use billetto service. I looked up all ticket options and made my choice. Went to checkout and paid. Aaaaaand ... surprise, surprise! Additional amount was added to final charge without previous warning. How not nice it is?
November 5, 2025
Unprompted review
Tickets "from 250SEK", became 480SEK.
Tickets "from" 250sek,, "sold out", now we have them for 350sek - soldout,,, and last offer "450sek". Then the rest of the information is very shady written, agree to everything or else you might be in trouble. Extra charges everywhere, I choose NOT to have any extra addons with those charges,, still the totalt became 480SEK. So they managed to nearly double the price of the tickets!. Beware!
October 31, 2025
Unprompted review
Reply from Billetto
Hi,
Thank you for your review – we’re sorry to hear that your ticket purchase did not meet your expectations.
The pricing displayed on the event page is managed by the organiser, who sets both the price levels and the available ticket categories. When a specific category is sold out, the next available price level will be shown, which may mean the price changes during the process if the lowest-priced tickets have already sold out.
All fees and optional add-ons are clearly displayed during checkout, and you must select yes or no to any extras yourself. If the total ended up being higher than expected, we are more than happy to review your order and make sure everything is correct.
We would very much like to look into your specific order and explain what happened. Please feel free to contact our support on support@billetto.se, so we can find a solution.
Thank you for taking the time to share your experience.
The Billetto team.
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Very limited payment methods
Experience is othervise ok, but there is very limited payment options. Either credit card (physical, so that you can type the numbers) or Paypsl that is not widely used in Finland. As I ordered the tickets while commuting and I don't carry physical cards with me and I'm not in PayPal, I could not proceed with order first. I would wish normal digital account payment would be option as it is standard in Finland. Additionally more Used in Finland mobile osyment methods like Apple Pay, Mobile Pay and Siirto would be nice alternatives or at least one of them.
October 25, 2025
Unprompted review
Creepy and tacky
First time with this service, and I hope it will be my last. Really creepy experience of trying to scavenge as much of my data as possible and pass on to social media corporations. Also trying to sell endless 'added value' ripoff services.
October 17, 2025
Unprompted review
Reply from Billetto
Hi
We’re really sorry to hear that your first experience with Billetto didn’t meet your expectations. We take privacy and data protection very seriously, and we never share personal information with social media or third parties.
The additional options such as, SMS tickets, reminders, or ticket insurance are completely optional and can be deselected in just a few seconds. We truly appreciate your feedback. It has been shared with our product team.
We’re constantly working to make the platform more user-friendly thank you for helping us improve.
Kind regards,
The Billetto Team
Reply from Billetto
Hi Charles
Thank you so much for your review! 💙
We’re happy to hear that you find Billetto easy to use.
Kind regards,
The Billetto Team
The order process is easy and…
The order process is easy and understandable, the ticket was received quickly in my mail box. The only thing that bothered me are the expensive fee - I don't understand why an automatic process should cost me such fee.
July 12, 2025
Unprompted review
Reply from Billetto
Thank you so much for your feedback! 💙
We’re happy to hear that you found the ordering process easy and smooth.
We understand your concern about the service fee — it helps cover the costs of maintaining our platform and providing secure payment processing and customer support.
Kind regards,
The Billetto Team
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God taler og relevant emne
September 11, 2025
Unprompted review
Billetto Booking ExperienceGood booking experience and love the…
Good booking experience and love the attendees list idea!
September 22, 2025
Unprompted review
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