Only complaint is how long it takes Chat to get down to brass tacks with a problem, what with the (too) many multiple choice options, e.g., “Did this answer your concern”. That said, it seems that B... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had one issue after another in getting this domain and website going. It took four support calls but I finally was connected to Andy. He was terrific. Very helpful and his communication skil... See more
Company replied
Bluehost has recognized how important "help" is. They still provide a live, real -person for the difficult and cryptic world of websites, connections, setup, etc. Hey, I'm not against AI, but a live... See more
Company replied
Excellent customer service! I was purchasing a domain as a new customer on the website and had trouble processing, possibly due to me using the wrong browser, so I called support. Brian was excellent... See more
Company replied
Company details
- #37 of 67 best companies in Web Hosting Company
- #17 of 27 best companies in DNS Provider
- #21 of 44 best companies in e-Commerce Solution Provider
- #113 of 348 best companies in Software Company
- #12 of 20 best companies in Website Designer
Written by the company
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 888-401-4678
- reputation@newfold.com
- www.bluehost.com
4.5
Excellent
31K reviews
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thousif
Excellent service and support!
Hi all. Once again, I was convinced that the Bluehost service is one of the best not only in hosting services, but also in an excellent support service, especially the specialist Thousif Mahamed helped me a lot!
July 25, 2023
Unprompted review
Reply from Bluehost
Hi Anatoliy,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
I reached out for help with an issue on…
I reached out for help with an issue on my WordPress site regarding a blog post not showing up and saying it does not exist. Thousif listened to the issue and made sure it was fixed. They let me know the issue would not happen again but if it did, they let me know the steps to fix it.
July 20, 2023
Unprompted review
Reply from Bluehost
Hi Allison,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Capable Service Representative
Today I was offered a free .online domain for a year. Pretty nice. I wanted to attach that to a specific domain (I have several) and representative Thousif M helped me to accomplish that through Blue Host's chat app. So nice to have things taken care of for me by someone capable.
July 19, 2023
Unprompted review
Reply from Bluehost
Hi Kristen,
Thank you for the amazing review!
Marissa
Customer Advocate at Bluehost
Migration of Wordpress.com site
Attempting to migrate a wordpress.com site to bluehost wordpress hosting. I thought this woud be a standard usecase and very straight-forward. I read a few articles on bluehost that talked about an Import/Export plug-in, that failed. I then tried the manual migration process, also failed. Finally I turned to support. While I love that the support is 24/7, not all support reps are equal. I probably had 4 interactions with various people at bluehost before I spoke to Thousif Mahamed who was very easy to communicate with and seemed like he was focused on working with me vs doing multiple things at once, other agents seemed distracted/busy and also like they were responding to the wrong person.
July 18, 2023
Unprompted review
Reply from Bluehost
Hi Peter,
I am happy to hear Thousif was able to help you get your problem resolved. Thank you for the kind feedback!
Marissa
Customer Advocate at Bluehost
refund successful
I've talked with Thousif.
At first I was very nurvous because I was extea charged and was afraid I won't get a refund.
Thousif helped me and calm me down, he refunded me the extra charge and also give me some good tips
July 17, 2023
Unprompted review
Reply from Bluehost
Hi Indigo,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Unbelievably Grateful!
Thousif Mahamed, was the one who assisted me. I appreciate everything that I was helped with, and I couldn't be more grateful and excited. I wouldn't have my website without the help and patience that was given to me. Very understanding and respectful. Thank you so very much for all of your help and everything that you did for me. Thank you so much for the wonderful service and your time!
June 6, 2023
Unprompted review
Reply from Bluehost
Hi Rachael,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
Thousif M was outstanding
Thousif M was outstanding! Extremely patient with an older lady who has limited I T capability! He is very knowledgeable and solved both of my ongoing complicated problems with no help from me! Thank you Thousif!
Joyce Warrell
May 20, 2023
Unprompted review
Reply from Bluehost
Hi Joyce,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
Awesome customer service and easy to…
Awesome customer service and easy to talk with for Thousif Mahamed
May 5, 2023
Unprompted review
Reply from Bluehost
Hi Teodoro,
Thank you for the great review!
Marissa
Customer Advocate at Bluehost
Very Helpful
Thousif Mahamed helped transfer my domain over for me even though I had a 60 day limitation on transferring. Very helpful and friendly. Thank you!
April 27, 2023
Unprompted review
Reply from Bluehost
Hi Laurel,
Thank you for the wonderful review!
Marissa
Customer Advocate at Bluehost
Quick and Friendly Service
Thousif Mahamed from Bluehost made my query very easy. Answered promptly to my chat and helped me out along the way. Friendly and efficient service and solved my problem within a short time frame. I would not hesitate to contact them again for any help I may need. Thanks Bluehost! 🌟
April 27, 2023
Unprompted review
Reply from Bluehost
Hi Kate,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Great customer service by Thousif Mahamed
I was helped by Thousif Mahamed with a billing issue, and he got it resolved for me to my satisfaction. The only reason I put 4 stars not 5 is because the issue happened in the first place, but regarding Thousif's assistance, it was 5 star. Bluehost overall is great, I just have not had time to work on any content and as a result have to temporarily halt my service.
April 25, 2023
Unprompted review
Reply from Bluehost
Hi Santanu,
Thank you for the wonderful review!
Marissa
Customer Advocate at Bluehost
Thousif was amazing
Thousif was amazing. Really helpful, efficient and knowledgable. Got the job done really quickly. Thank you!
April 19, 2023
Unprompted review
Reply from Bluehost
Hi Nasteho,
Thank you for the great review!
Marissa
Customer Advocate at Bluehost
Fantastic customer service
Thousif is a fantastic customer service rep, and resolved my questions quickly and completely.
April 18, 2023
Unprompted review
Reply from Bluehost
Hi Christy,
Thank you for the great review!
Marissa
Customer Advocate at Bluehost
Thousif solved my problem so fast
Thousif solved my problem so fast! Had perfect knowledge and friendly! Appreciate all the great help!
April 18, 2023
Unprompted review
Reply from Bluehost
Hi Karen,
Thank you for the great review!
Marissa
Customer Advocate at Bluehost
Thousif was great
Thousif was great! Very professional, very clear, and knowledgeable. Thank you!
April 18, 2023
Unprompted review
Reply from Bluehost
Hi Andrew,
Thank you for the kind review!
Marissa
Customer Advocate at Bluehost
Had my website up and running with 0…
Had my website up and running with 0 problems.
And had a great customer service experience with Thousif Mahamed.
April 17, 2023
Unprompted review
Reply from Bluehost
Hi Pavan,
Thank you for the great review!
Marissa
Customer Advocate at Bluehost
Worked with Thousif
Worked with Thousif to resolve an issue with our websites that we're closing down and he was very knowledgeable and helpful in getting things refunded and setup correctly for that.
April 17, 2023
Unprompted review
Reply from Bluehost
Hi Lee,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
Thousif Mahamed was very helpful and…
Thousif Mahamed was very helpful and patient
March 31, 2023
Unprompted review
Reply from Bluehost
Hi Amanda,
Thank you for the kind review!
Marissa
Customer Advocate at Bluehost
Product Page is Not Responding
I had an issue with WordPress. When I clicked on the product page, it said the page was not responding. The guy who solved this issue (Thousif Mahamed) really deserves for this job. Bluehost should increase his package because he solved my issue in the minimum amount of time. Thanks Thousif.
April 1, 2023
Unprompted review
Reply from Bluehost
Hi Omer,
Thank you for the wonderful review!
Marissa
Customer Advocate at Bluehost
My experience with the service today…
My experience with the service today was good.
My English is not very good. Thousif Mahamed was patient and helped me with all the doubts and difficulties I had.
The system is delayed in displaying responses from agents. It's time to improve that
March 31, 2023
Unprompted review
Reply from Bluehost
Hi Ana,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
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