Only complaint is how long it takes Chat to get down to brass tacks with a problem, what with the (too) many multiple choice options, e.g., “Did this answer your concern”. That said, it seems that B... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had one issue after another in getting this domain and website going. It took four support calls but I finally was connected to Andy. He was terrific. Very helpful and his communication skil... See more
Company replied
Bluehost has recognized how important "help" is. They still provide a live, real -person for the difficult and cryptic world of websites, connections, setup, etc. Hey, I'm not against AI, but a live... See more
Company replied
Excellent customer service! I was purchasing a domain as a new customer on the website and had trouble processing, possibly due to me using the wrong browser, so I called support. Brian was excellent... See more
Company replied
Company details
- #38 of 69 best companies in Web Hosting Company
- #17 of 27 best companies in DNS Provider
- #21 of 43 best companies in e-Commerce Solution Provider
- #113 of 348 best companies in Software Company
- #12 of 21 best companies in Website Designer
Written by the company
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 888-401-4678
- reputation@newfold.com
- www.bluehost.com
4.5
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mubassir
I didn't have to hire a web developer.
Mubassir Mahammad was able to fix the spinner HTML code on my old website. I didn't have to hire a web developer. Thanks
July 9, 2025
Unprompted review
Reply from Bluehost
Hi Asia,
Thank you for your wonderful review!
Ashley
Customer Advocate at Bluehost
Professional and kind assistance
Mubassir Mahammad was very professional knowledgeable, kind, and efficient in assisting to solve issues. He ensured he understood the issue first before taking action. He also ensured that I knew when it was taking some time to solve the issue, so I stay attentive to his updates.
July 3, 2025
Unprompted review
Reply from Bluehost
Hi Isabel,
Thank you for your fantastic review!
Ashley
Customer Advocate at Bluehost
Mubassir Mahammad was amazing!
Mubassir Mahammad assisted me more than I expected. I had a problem with sending emails that turned to be the great nightmare I had till today using internet. After 5 or 6 interactions when his colleagues found one problem here, and other another day, day by day asking me to wait 48h... he finally finished solving it. 5 days without emails. With an unexpected patience and knowledge, he did it and I´m really glad to be assisted by him.
June 30, 2025
Reply from Bluehost
Hi Cristina,
Thank you for the amazing review!
Ashley
Customer Advocate at Bluehost
Great Support!
I had a lot of issues and zero tech knowledge, and Mr. Mubassir Mahammad stayed with me and walked me through everything, even though I was very confused at times!
June 27, 2025
Reply from Bluehost
HI Jennifer,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
A Solution for every issue
My Customer Service Chat Rep, Mubassir Mahammad was phenomenal. There were a few things that were above my skill set - he patiently fixed them and explained how I should deal with them in the future. HIGHLY RECOMMEND!!
June 13, 2025
Reply from Bluehost
Hi David,
Thank you for the amazing review!
Marissa
Customer Advocate at Bluehost
Mubassir Mahammad stands out as a most…
Mubassir Mahammad stands out as a most knowledgeable and helpful agent... after months and hours of chat session attempts to resolve my problem involving WordPerfect Staging Site updates not transferring correctly to the live site, he was the first and only agent to accurately diagnose and resolve the issue... within minutes! Get more like him! Have your new hires train with him... use transcripts of his sessions to teach them how TRUE tech support REALLY works!
June 17, 2025
Reply from Bluehost
Hi Orlando,
Thank you for your wonderful review!
Ashley
Customer Advocate at Bluehost
Thanks to Mubassir for the fantastic support on Hosting issues. Manage to resolve it easily
Thanks to Mubassir for the
May 8, 2025
Unprompted review
Reply from Bluehost
Hi Anees,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
Mubassir Mahammad was fantastic
Mubassir Mahammad was fantastic. He solved a problem no one else was able to for getting our site up and running. He was very patient and very thorough.Well done!
April 19, 2025
Unprompted review
Reply from Bluehost
Hi Jodi,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
I am really very satisfied with…
I am really very satisfied with bluehost services and team I didn’t find any problems in contacting them or providing my site problem which i am responsible about it 🫣 but really they are the best team ever specially Mubassir Mahammad he is very freindly and trying to do everything to support and help and also all the team before as i am contacting them daily 🤣🫣 thanks Team thanks Bluehost for the great service.
April 9, 2025
Unprompted review
Reply from Bluehost
Hi Baher,
Thank you for your amazing review!
Ashley
Customer Advocate at Bluehost
Bluehost is great !
I've done a few reviews here.. I don't write em unless I'm really happy, and Mubassir at Bluehost really helped me out today. Gave me great advice, understood problem right away and i know now what I gotta do.
March 24, 2025
Unprompted review
Reply from Bluehost
Hi Curt,
Thank you for your amazing review!
Ashley
Customer Advocate at Bluehost
Mubassir Mahammad GOAT agent
Mubassir Mahammad
GOAT agent at Bluehost he helped me step by step and adrress what was the actual problem with my backup files.
March 5, 2025
Unprompted review
Reply from Bluehost
Hi,
Thank you for this amazing review!
Ashley
Customer Advocate at Bluehost
Mubassir Mahammad deserves all 3 stars
Mubassir Mahammad deserves all 3 stars. the initial reps where more interested in me guaranteeing a good review and only wasted my time because they were not attentive to the issue. MMubassir Mohammad did nothing but pay attention to my issues and resolved efficiently, as promised. Give that man a raise!
March 2, 2025
Unprompted review
Reply from Bluehost
Hi Frank,
We love hearing that Mubassir Mohammad provided top-notch support and got things resolved efficiently! We’ve inquired about your account details so we can review your experience further and provide any necessary feedback.
Ashley
Customer Advocate at Bluehost
Online Support staff
Online Support staff, Mr. Mubassir was exceptional and assisted with all best of his product knowledge and spent an hour to fulfill all my question and answers.
February 23, 2025
Unprompted review
Reply from Bluehost
Hello,
Thank you for the wonderful review!
Marissa
Customer Advocate at Bluehost
Bluehost Help Desk is the best
Bluehost Help Desk is the best! They'd quickly fixed any problem I've had and with this latest one, it was a big deal with my email. Mubassir fixed it efficiently and quickly. I am thrilled with them!!
December 4, 2024
Unprompted review
Reply from Bluehost
Hi Karen,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Mubassir was a very big help to us
Mubassir was very patient and helpful in getting our subdomains and wordpress sites up and running.
December 2, 2024
Unprompted review
Reply from Bluehost
Hi Ken,
Thank you for the great review!
Marissa
Customer Advocate at Bluehost
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.