Book A-locallocksmith Reviews 

76
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I would not recommend this company. I called at around 10:30 am after accidentally locking myself out. I was told an engineer would arrive within 30 minutes. After waiting for an hour, I call... See more

Rated 2 out of 5 stars

External door lock kept sticking so booked someone to come check it out and try fix the problem/replace the lock if need be. Guy was very nice and sorted the issue out but the price was eye watering.... See more

Company replied

Rated 1 out of 5 stars

Doesn’t even deserve a star!! Rip off merchants. Told £100 appointment booked. Charged £160 to be paid into chaps personal account to avoid VAT. Complained to company then locksmith phoned & started t... See more

Company replied

Rated 5 out of 5 stars

We were house sitting for our friends and the gate lock broken from a guest in their air BnB. Your team were extremely helpful, quick to respond and kept me informed nothing was an issue, payment was... See more

Company replied

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2.3

Poor

TrustScore 2.5 out of 5

76 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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2.3

All reviews

(76)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent, really friendly professional and quick at their job, fairly priced and they keep you informed on price options during the work, I would highly recommend their services. Fran Jersey C.I.

January 28, 2021
Unprompted review
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Reply from Book A-locallocksmith

Hi Fran - Many thanks for the kind review & the personal email you sent us regarding your recent probate works we carried out - glad we could help during this stressful time, regards Craig

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Rated 1 out of 5 stars

Absolute RIP off

Called book a locallocksmith, someone from Rainbow locksmiths turned, did the job alright but way too expensive, I was charged £853.92. They charge as much as they want.

January 24, 2021
Unprompted review
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Reply from Book A-locallocksmith

Hi Vijay, could you kindly attach the invoice to this review please, we are not Rainbow locksmiths and have never even heard of a competitor called Rainbow locksmiths, we will gladly help you look into this situation, our engineers all leave our company invoices with Book A Local Locksmith at the top of each invoice - Regards Craig

Rated 5 out of 5 stars

Really friendly and very professional

Really friendly and very professional. Got here at time given was fast and also very tidy.
Very friendly and was great about sticking to all the hands face space rules. Would deffo use again

November 25, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi Yvonne, thanks for the kind review, and glad to hear you would use us again :-) All the best Book A Local Team

Rated 5 out of 5 stars

Called up at 7am ish  (Sunday) as…

Called up at 7am ish  (Sunday) as someone attempted to break into our house last night, lucky for us I think our very small dog disturbed them, anyway my wife and I decided to get the locks and windows beefed up for our peace of mind, I didnt get the engineers name but should of, but he did a great job today and left us with a 10% discount voucher which we will give my daughter around the corner to review her security after last nights near miss, Thank you Book A Locksmith

November 23, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi there Kevin, many thanks for the kind review today, the 10% vouchers seem do be going down very well indeed, also very glad our work now brings you peace of mind too, have a great day, Tom & The Book A Local Team

Rated 5 out of 5 stars

Brilliant

Brilliant, prompt, professional service all at a very reasonable price. Got my locks sorted same day.. well happy with these guys. :-)

November 20, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi Ali, we are glad we got you all sorted and your happy with the service, Many thanks for the review, Book A Local Team

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Rated 5 out of 5 stars

Always a pleasure to work with these…

Always a pleasure to work with these guys, always arrive on time and complete work to a high standard. Thank you

November 12, 2020
Unprompted review
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Reply from Book A-locallocksmith

Thanks locksub team - we enjoy working with you guys on a daily basis and glad you have so many satisfied customers from the work we carry out for you - The Book A local Team

Rated 1 out of 5 stars

Absolutely scam DO NOT USE!!!

Absolutely scam. Reviewing this company here so no one else get scam. I was quoted £59 for a book job. They turned up looked at the lock told us it was a deadlock and will cost £160. We have no idea and agreed. less then 2 minutes the door was cut and lock broken. Which was still fine I did not care. We then got asked to pay £190. We asked why price was agreed at £160 before he cut through the door. He said again is more difficult then normal lock. We said again, he then say is VAT. was % he was using I have no idea. I refused to pay and call the office. The office then say is £180 with VAT??? no idea where they put these prices from. All made up.

October 13, 2020
Unprompted review
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Reply from Book A-locallocksmith

As we are now getting so many so called bad reviews we are asking clients to post of a copy of an invoice showing clearly that it was Book A Local Locksmiths that attended and completed the works - this way we can show clearly potential customers whether these reviews are genuine or in fact other locksmiths trying to damage our reputation - we have an excellent review platform on our website where genuine customers are emailed to their private email address where they can fill in and submit live to our website and not a platform like trustpilot that lets anyone with any random email address submit a review - all reviews can be genuinely authenticated by publishing a copy of our invoice/receipt on this review platform. Many thanks Book A Local Locksmiths Team

Rated 1 out of 5 stars

Horrendous

Rude, unprofessional and threatening individual. Like other reviews, quoted £50 on phone and then advised £250 on arrival and threatened with bailiffs if I didn’t pay. I didn’t pay and managed to find an alternative - AA locksmiths Hounslow who have been great. I will report to trading standards and I’m so glad I didn’t hand my money to this individual

September 19, 2020
Unprompted review
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Reply from Book A-locallocksmith

2 minutes ago
As we are now getting so many so called bad reviews we are asking clients to post of a copy of an invoice showing clearly that it was Book A Local Locksmiths that attended and completed the works - this way we can show clearly potential customers whether these reviews are genuine or in fact other locksmiths trying to damage our reputation - we have an excellent review platform on our website where genuine customers are emailed to their private email address where they can fill in and submit live to our website and not a platform like trustpilot that lets anyone with any random email address submit a review - all reviews can be genuinely authenticated by publishing a copy of our invoice/receipt on this review platform. Many thanks Book A Local Locksmiths Team

Rated 1 out of 5 stars

Misleading Website and Iffy Trading Practices

Website is totally misleading a) this company is not local to Basinstoke as claimed, they are in fact rainbow locksimths from with an 020 number on their invoice. b) they don't take cards so we had to get cash or pay by bank transfer (web site says they take cards) c) price for repairs started at £500 and some negociation ended up at £325 for not much work and changing a supposedly faulty yale and servicing the door mechanism (which I suspect was just WD40 being applied ) and d) the technician could not adjust the door alignment as he did not have the right tools. e) Web site says technician wears masks and gloves - not the guy who attended our house. One star is only awarded because the door mechanism is now operating but I have little confidence it will stay that way. AVOID.

June 29, 2020
Unprompted review
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Reply from Book A-locallocksmith

2 minutes ago
As we are now getting so many so called bad reviews we are asking clients to post of a copy of an invoice showing clearly that it was Book A Local Locksmiths that attended and completed the works - this way we can show clearly potential customers whether these reviews are genuine or in fact other locksmiths trying to damage our reputation - we have an excellent review platform on our website where genuine customers are emailed to their private email address where they can fill in and submit live to our website and not a platform like trustpilot that lets anyone with any random email address submit a review - all reviews can be genuinely authenticated by publishing a copy of our invoice/receipt on this review platform. Many thanks Book A Local Locksmiths Team

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Very misleading website, no breakdown of costs, no mention of a call out fee. I was charged £180 to have a door opened and the reason for this was because the guy needed to use a drill!
In total it cost me in excess of £300 to get the door opened and lock replaced. When I questioned the guy about the cost he told me the website stated from £49 and that it was an emergency appointment which I never requested on the initial call and was never made aware of when I spoke to company on the phone.
My advice would be - DO NOT use this website.

March 18, 2020
Unprompted review
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Reply from Book A-locallocksmith

2 minutes ago
As we are now getting so many so called bad reviews we are asking clients to post of a copy of an invoice showing clearly that it was Book A Local Locksmiths that attended and completed the works - this way we can show clearly potential customers whether these reviews are genuine or in fact other locksmiths trying to damage our reputation - we have an excellent review platform on our website where genuine customers are emailed to their private email address where they can fill in and submit live to our website and not a platform like trustpilot that lets anyone with any random email address submit a review - all reviews can be genuinely authenticated by publishing a copy of our invoice/receipt on this review platform. Many thanks Book A Local Locksmiths Team

Rated 5 out of 5 stars

Excellent service all round

Called out this company rather late a few nights back as my side door got jammed whilst I was putting the bins out. The locksmith managed to get to me within 30 minutes and I was in my home in less than 10. He managed to get me inside without having to cause any damage to my door and I have arranged for him to come back next week to replace the lock. Really great service and looking forward to using you guys again. Can’t wait for a new lock that finally works 🙌🏽

March 17, 2020
Unprompted review
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Reply from Book A-locallocksmith

Many thanks for the kind review Danielle 😊

Rated 5 out of 5 stars

great job!

Very professional service couldn’t be happier with the outcome! Cars completely spotless 😊 great job will %1000 come back again!

March 3, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi Jack - thanks for your review it’s refreshing to have real customers review us on here - unfortunately trust pilot can not be trusted as it states and lets fake reviews go live which tarnishes our business - but many thanks for your Review

Rated 1 out of 5 stars

Still no contact from the company regarding my complaint by email and by telephone

As advised in the reply, i sent my invoice by email weeks ago and did not receive a response.
I was also reassured after calling on two separate occasions that I would be contacted by the manager after his return from a holiday trip, but I was not contacted either.
Furthermore, I discovered that this group of individuals has more than one website by different names, for example:'lowcosting-locksmiths.co.uk
is also the same group of people/ company
I was told this was just another website for the same company, 'book a local locksmith' which appears by a different name.

I am still waiting to be contacted in response to my complaint initiated on 17 Jan 2020.

March 2, 2020
Unprompted review
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Reply from Book A-locallocksmith

If you can send a copy of the invoice to see we see if it’s not malicious or not intended for our company as we anticipate - all our invoices have book a local locksmiths Ltd at the top - many thanks

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Rated 1 out of 5 stars

do not use quoted £48 then couldn't fix…

do not use quoted £48 then couldn't fix it tried to charge 275 pounds just for a new mechanism. When we said we'd get a new door tried to double the cost. Spent 20 minutes waste of everyone's time!
just after money don't waste your time calling them

March 2, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi If you can send a a copy of the invoice to this Platform with our company name attached on the invoice we can prove it’s not intended for us or malicious as we suspect - many thanks

Rated 5 out of 5 stars

First Class Service

The locksmith was polite and very efficient. I was advised of the best lock to enhance my security.Before any work was started, I was also
given full details of the price of the new lock & how much it would cost to fit it. I recommend this service.

February 3, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi Paul - great review thanks a million mate - book a local team 😊

Rated 5 out of 5 stars

Professional and great job

The locksmith came very quickly, did a great job. He was very quick in changing the lock, i was impressed. I recieved amaizing service and i am more than happy to reccomend

January 28, 2020
Unprompted review
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Reply from Book A-locallocksmith

Hi Channy - Thanks very much for that lovely review I will relay that to the engineer :-)

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Rated 5 out of 5 stars

Great customer service!!

Great customer service!!! always helping me in everything i need!!

December 10, 2019
Unprompted review
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Reply from Book A-locallocksmith

Hi there Logan - No problems at all we are glad we could help :-)

Rated 5 out of 5 stars

Security upgraded

Had these guys come out a couple weeks back to get all my locks upgraded as I’ve recently updated my house insurance. I had a slot booked between 1-2pm and he arrived just after one, the locksmith advised me on which locks would be best for my security and explained everything in detail. I will be highly recommending. Oliver

December 9, 2019
Unprompted review
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Reply from Book A-locallocksmith

Hi there Oliver thanks very much for your lovely review - much appreciated and anytime you need us you know where we are 😊

Rated 5 out of 5 stars

My boyfriend lost our house keys!

My boyfriend managed to lose our house keys whilst we were out in town last Saturday night, which can I add it was absolutely FREEZING. After tracing our steps back to the club we had been to and realised we were never finding our keys, we finally locked on goggle and thankfully got through to this company straight away. They were able to get out to us in just 30 minutes and we were in our apartment within the hour!! The engineer who came out was an absolute star and I can’t thank you guys enough for saving the day. All for a very reasonable price as well considering it was early hours of the morning on a Sunday. Thank you again, Safiyyah D

November 21, 2019
Unprompted review
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Reply from Book A-locallocksmith

Hi Saffiyah many thanks for your review and sorry about your predicament and glad we could help

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