cainiao.com Reviews 

ABSOLUTELY TERRIBLE! They delivered a package and left it on the wrong side of the building on the floor in front of mailboxes that are no where near my apartment claiming it was delivered to the correct address. When I arrived home I searched everywhere I could and package was missing when I contacted them they claimed there was nothing that could be done because no proof of loss could be demonstrated. I sent pictures of my apartment door and the mailbox area that pertains to my apartment that has clear indicators different from where it was left but. Now im out over $100 because the company and my creditors wont refund my money and I have no package.

CAINIAO lost my package and refuses to issue a refund. They claim a “wrong address,” which is completely false. Every call results in the same empty promise to investigate. Unprofessional, dismissive, and frustrating—avoid them.

I got last parcel CNTTSG30345769 then delivery person sent to wrongly address then I didn't got my parcel at all.

Liars.

Been waiting for my package to be delivered in “3 business days” for weeks now. Last real update was local delivery center august 24th. Packages are usually delivered next day or so for me after that update. Still nothing, I called them September 2nd. And right after the call one of the agents changes the status to failed delivery - cannot be delivered outside of business hours. I live in a residential building with an intercom which all the couriers use to call me to get to the mail room area. They continue to talk in circles each time. Via what’s app, phone and email: they dont even have the decency to mark my package lost so I can open a real claim with the seller. Very frustrating and will be contacting a lawyer atp.
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That's what they are. I have physical, documented proof that they are stupid, incompetent criminals!
Example: Order anything on AliExpress and you are given a tracking number and an estimated delivery date range. Regardless of who the seller said would be the shipping company, it will be given to Cainiao, who will immediately add 5 days to the estimated arrival date AND change the tracking number to one that is invalid (Remember, I have documented proof of this for multiple transactions), and it's a tracking number that is invalid on EVERY international tracking website! Example:6947880000196765.
So what to do? I look to Cainiao's website for contact information, but there is NONE! I email them. NO RESPONSE. Next I try AliExpress. They say "we are just customer service reps and have no information." F'ing Great!!
So I turn to Trustpilot, who Cainiao has apparently hijacked as their customer service medium. What a way to not have to pay for a customer service website!! Apparently being a criminal is no longer an embarrassment!!

UPDATE: Figured it out!! Confirmed today by an AliExpress customer service rep! The new tracking number they give is invalid because it is totally MADE UP!! It doesn't belong to anyone!!!

BTW: In case anyone hasn't figured it out by now, Cainiao is owned by AliExpress/AliBaba.

This is a very bad shipping company. They say they already delivered the product when they didn't. I'm going to file a complaint with the consumer protection department in the United States because it's a real scam.

this company said they delivered my package to me, but this is not true. They delivered a package to the wrong house and once I confirmed it with pictures of my home. The delivery driver confirmed by showing pictures of someone else’s home and not mine, because the delivery person said it was delivered. They will not give me the proper documentation needed so that I can be refunded. I asked for an investigation and it was confirmed that my package was missing or lost, and they still would not give me documentation so that I can be reimbursed by the merchant. This is terrible. No one should have to experience this. It’s bad enough, having thieves to steal your packages but when the delivery company takes the package to the wrong house and will not give you documentation needed so that you can be refunded. This is theft on a whole new level.

Cainiao stole. Y Ali package

I would give 0 star if I could.
I normally wouldn’t even bother writing a review regarding these things as I’m normally a nonchalant person. However, when I went to go pick up my parcels, their staffs were very disrespectful.
Upon arrival at their Tin Hau location, there were 2 staffs who were bringing in deliveries from outside and so I waited and greeted them hello then showed my code for pick up but one of them just shooed me away like I’m just a dog shit on the bottom of their shoes and the other person told the guy to “關門” on my face when I’m obviously still outside. No explanations. No nothing as to why I couldn’t get my stuffs yet.I’m a non Chinese speaking minority although I can understand it conversationally. Like previously stated, I’m not one to make a scene so I just left with a sinking feeling in my chest.
After a while I had asked another person (a minority as well) to pick it up for me and when she got there, there were a couple ahead of her (a white guy and a Chinese lady) and those two staffs were very nice to them and then when it was her turn, their attitudes did a 180° and became rude to her and even said some things to each other she couldn’t understand (unlike me, she doesn’t understand at all) and that just confirms that those 2 are some good for nothing rascists.
This incident was not the first time but this time they were very blatant about it.
Understandably, Cainiao wouldn’t really know of poor customer services like these but I’d like to bring awareness in hopes that they might take proper actions about it.

They have got no heart to serve consumers and no heart to provide any solutions to consumers as well on your lost parcel! Beware if your seller is using their service for overseas delivery! The only way that you could contact them is through the "cainiaoglobalcs" email, which took days to even reply to you, and the reply is because I kept forwarding the emails to spam their mailbox and ask for a response.
However, the only thing that they do is ask you to contact the local service partner, no other help is even offered! They just don't care and it is none of their business once your parcel is out from their region, even if your parcel lost due to careless delivery!
If you are buying expensive stuffs from overseas, make sure you check with your sellerwhich service provider they engage. My advice is, avoid Cainiao and Flash Express as local partner. This 2 courier service has got no ethic and sense of responsibility at all.

Hi I’m from Ireland I order delivery last three months but I didn’t receive my package that is my tracking number. I am very worried about my package. UC864551039TW if I didn’t receive my package

Package arrived at destination country and collected by local delivery company cainiao but did not receive after 5 days. No one knows where my package. One of the worst delivery company I experience.

My package with tracking number RY111226475KG was marked as “delivered” by Cainiao, but I never received it at my address in Portugal.

The local postal service (CTT) confirmed that this tracking number does not exist in their system, meaning the parcel never arrived in Portugal. AliExpress tracking even shows Germany as destination, which is wrong.

I contacted Cainiao support, but their reply was vague and did not solve the problem. Very disappointing and unreliable service.

Had to give a one or I would have give nothing ordered shoes and they arrived today I put them in the bin absolute rubbish wish I had read reviews first but as the saying goes live and learn avoid at all costs

Very poor material not as advertised too long delivery have reported to pay pal refund request please send return code

My tracking# BS000158862MG shows my package status as “Abnormal status” for 62 days and counting. Apparently held up at customs, but there have been no updates during these 62 days. This company is a joke. No updates and no way to contact them. It’s safe to say that my package is lost and I’m never going to receive it. The worst shipping service I’ve ever experienced.

Package marked as delivered but nothing was delivered. “ JJD0002233136151154”

Absolute worst experience ever. They "delivered" my package and took a photo of a mail room that did not exist in my building nor any of the surrounding buildings. I sent them a photo of my actual mail room. It took 2 weeks for them to conduct an investigation, which is as simply as looking at the two photos and clearly seeing that they are different.

I spent over 20 hours on the phone with them to get a proof of loss to send to Aliexpress for a refund. The only thing that worked was saying I'll stay on the line until they send it. They have lied time and time again, saying i'll receive it within 24-48hrs just to get me off the phone. They are untrustworthy and please, if you have the option, choose another carrier.

Vendor shipped a package to me with missing address information. Cainiao notified me 3 weeks ago, I have provided correct address to them multiple times by email and phone contact but it still has not been delivered. Phone reps keep saying they will "escalate" but nothing happens

If I could give negative stars I would. Been waiting for a package for over a month now and the initial issue is them saying they couldn’t read address on shipping label. Whatever sure but then they don’t respond so I have had to open a dispute with my credit card company for the purchase. If you get any hint that this garbage company will be handling logistics avoid the purchase.