cainiao.com Reviews 

Avoid purchasing from any company that uses Cainiao as final deliverer. If a package is lost, they will ignore you. The call center, email, WA messages- nothing is done and most contact is ignored.

All I want is proof of lost package from over a month ago: CNUSUP00024061002, CNUSUP00024348598

AVOID.

It’s the worst shipping company you can deal with. The customer service agents are very unprofessional. They have no clue what is going on. They keep repeating the same thing. Everything is translated to Chinese hence that takes forever. Sometimes lost in translation.
The tracking numbers are all Wrong. Some locations that they send it to a disgusting, smelly and filthy. It’s a shame that Taibao does not allow SF express.

ORDERED OFF OF ALIEXPRESS AND BOTH THIS COMPANY AND MAILAMERICAS MADE MY 200 DOLLAR PACKAGE GO MISSING THEY REPORTED IT DELIVERED THIS IS WHERE IT GETS GOOD MY ADDRESS HAS 200 BUILDINGS THEY SAID THEY DELIVERED IT BUT NEVER CALLED TO SEE WHICH BUILDING THEY NEEDED TO DELIVER TO IF YOU END WITH THIS COMPANY OR MAILAMERICAS CONSIDER YOUR PACKAGE GONE

No delivery
I've been waiting for multiple weeks since the first failed delivery. I contacted customer service, and I was told they would deliver within 1-3 business days. It's been at least 5, and I have received no update.

Update 10.15.25:
I’ve been waiting several weeks since the first failed delivery with no update. I saw the company’s reply asking for my info — please reach out to me directly through Trustpilot’s private message system so I can provide it securely.

Worst company ever, they don’t delivered my package, supposed to be delivered on September 11 but it’s October 7 now.
Really frustrating and bag costumer service

They call themselves a delivery company and deliver your parcel as far away from you as possible. How I wish Ali Express would stop using them.

THEY STOLE MY PRODUCTS, THEY INFORMED THAT THE PRODUCT WAS DELIVERED AND NEVER RECEIVED THEM, THEY DONT ANSWER MY MESSAGES

worst delivery company every i have lost 3 parcels now as they put them on top of a sign that says USPS outgoing mail only and not in front of a sign that says delivery's here with a big arrow so the post office takes them and never see them again and customer service is non existent

My packages were first marked “out for delivery”, and Cainiao’s own policy states that delivery should occur within 1–3 business days. Yet on the third business day, instead of delivering, the tracking simply added a new “out for delivery” update as if the clock were being reset to make it appear that the shipment is still within the normal timeframe.

During this period, I contacted every possible customer service channel, and here’s what I experienced:
Email - completely useless. They clearly don't read your email and just send irrelevant template replies.
WhatsApp - extremely slow (usually 10-20 mins for a single response) and never actually solves anything.
Phone - may sound polite but repeatedly gives you false promises, such as guaranteeing delivery by a certain date that never actually happens.

At this point, I have serious doubts that any real delivery attempt is even being made. It feels like their system is simply generating fake updates to avoid admitting delays or lost packages, while customer service keeps making false promises rather than taking any real action.

Worst. They always say address can not mbe located.

The worst experience in my life, they stole 2 orders, the delivery guy wrote that he delivered the order to me at 9:30 but I was at work at the time, I contacted them and they did not help us at all, despite all these complaints against the delivery guy, why is there no investigation against him?

I've seen a lot of negative reviews, and frankly, I haven't had any problems with Cainiao. The problems I have seen are all related to getting products TO them from the original shippers. I ordered multiple items from AliExpress that took forever to get to the US, but once they cleared customs, Cainiao processed them within a day and passed them to UPS for final delivery.

They delivered my package to a wrong address, bad service

Unprofessional and disgusting company
If I can put 0 star

Scam...
They told me the package was delivered but nothing has arrived and then they sent me a picture from the delivery driver holding a parcel with a totaly diffrent adress etc.
E-mail contact feels like talking to someone with no common sense at all of even a brain.

Ordered a item from Ciga. Went through local customs and handed over to local delivery company Singapore. That was on the 5th of Sept 2025. Tracked the package and it still says its with the delivery company. Contacted Cainiao and they said the item is lost and some pitiful cut and paste apology. Asked me to submit a refund..Not the first time they have lost a package of mine..How in the hell are they still considered a dependable courier?!!

It appears Cainiao has lost my package, says my address is incorrect or undeliverable even though my address is indeed correct and I have received packages from Cainiao before. I've also spoken to their customer service twice and confirmed my address is very findable by map and GPS.

After each communication the tracking number was changed and then the delivery status was updated to "unable to deliver". AliExpress, inexplicably, is denying a refund.

At this point I am left to believe the driver has lost my package.

ABSOLUTELY TERRIBLE! They delivered a package and left it on the wrong side of the building on the floor in front of mailboxes that are no where near my apartment claiming it was delivered to the correct address. When I arrived home I searched everywhere I could and package was missing when I contacted them they claimed there was nothing that could be done because no proof of loss could be demonstrated. I sent pictures of my apartment door and the mailbox area that pertains to my apartment that has clear indicators different from where it was left but. Now im out over $100 because the company and my creditors wont refund my money and I have no package.

CAINIAO lost my package and refuses to issue a refund. They claim a “wrong address,” which is completely false. Every call results in the same empty promise to investigate. Unprofessional, dismissive, and frustrating—avoid them.

I got last parcel CNTTSG30345769 then delivery person sent to wrongly address then I didn't got my parcel at all.